3Com HomeConnect 3CP3617B Quick Start Installation Manual
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3Com HomeConnect 3CP3617B Quick Start Installation Manual

3Com HomeConnect 3CP3617B Quick Start Installation Manual

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HomeConnect
3Com
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Microsoft Windows 95/98/Me/2000 and NT 4.0

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Summary of Contents for 3Com HomeConnect 3CP3617B

  • Page 1 HomeConnect 3Com ® ™ Microsoft Windows 95/98/Me/2000 and NT 4.0...
  • Page 3 3Com HomeConnect ® ™ Microsoft Windows Product # 3CP3617B 95/98/Me/2000 and NT 4.0 http://www.3com.com Published December 2000...
  • Page 4 Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software.

  • Page 5: Table Of Contents

    The Dial-Up Icon is not on the Desktop ........29 QuickView Is showing a Red Light ........... 30 QuickView is green but you can’t get to the internet....30 In 95 or Me, a message is asking for 1_4_1.bin...... 30 You cancelled during Windows 95/98 Plug &...
  • Page 6 Server Types Tab ............... B-xii Technical Support ..............C-xiii Technical Support Hotline ............. C-xiii Online Technical Support ............C-xiii If you need to return the Modem to Us ........C-xiv Manufacturer's Declaration of Conformity ......C-xv 3Com Corporation Limited Warranty ........C-xix...
  • Page 7 Installation and configuration of the 3Com HomeConnect ADSL Modem PCI has a slightly different sequence for Windows 95/98/ Me/2000 users and Windows NT users. Software Card Verify RAS Card Software Connection Connection...
  • Page 8 The following list provides the minimum requirements needed for successfully installing and configuring your ADSL Modem. • Microsoft Windows operating system 95/98/Me or 2000 or NT 4.0. For NT 4.0, you will also need a copy of Service Pack 4 or higher. • 32 Megabytes of RAM.
  • Page 9 Windows 95/98/Me/2000 and those running Windows NT. Consequently, we will use a symbol in the text to identify those steps that apply specifically to Windows NT operating systems. * Throughout this guide, Millennium (Windows’ upgrade to Windows 98) is abbreviated as...
  • Page 10 CD-ROM drive. The Setup program should automatically start, as shown below. All users: It is a good idea to close all open applications you may have running before starting the installation, although it is not mandatory. If you haven’t done this, you can do so at this point by hitting the Cancel button.
  • Page 11 The prompts will look a little different in different operating systems. In Windows 95, the first screen will ask if you want to install Dial-Up Networking. Click to accept and you will see a screen similar to that shown in Windows 98 and Me, allowing you to initiate the windows proce- dure to complete the installation.

  • Page 12: All Users: Continuing The Install

    3Com HomeConnect ADSL Modem PCI: Chapter One In the Communications screen (following), check the Dial-Up Networking box by clicking the little square to the left of the Dial-Up Networking icon. Then click OK. Windows may require you to reboot in order to establish the correct entries in the Windows registry.
  • Page 13 If you are using Windows NT as your operating system, you should have first installed the PCI Card in your computer, so, when you hit the Next button on the Welcome screen, you will be given a chance to exit the program in case you haven’t installed the card. If you wish to proceed, select Yes and continue.

  • Page 14: Custom Installation

    Select your Internet Service Provider (ISP) from the list shown and proceed to Completing the Installation. Alternately, if your ISP is not listed or if instructed by your ISP, select Custom and proceed as directed in the next section: Custom Installation.
  • Page 15 Ethernet. Which you choose is determined by how your service provider will route your information. If you should make the wrong choice here, your modem will not be set up correctly. If you’re not sure which choice you need to make, it is advisable to exit the setup program and get the informa- tion from your ISP.
  • Page 16 Continue with the Com- pleting the Installation section. If you chose either of the two selections under the Ethernet cat- egory, you will see the screen shown below. When you accept the information and click the Next button, the...
  • Page 17 Install Guide: Installing the Software The 3Com HomeConnect ADSL Modem PCI has been set up for ease of installation, but there are some choices that we preferred to let you make. Before copying files, you can choose whether you want to accept the default directory or change it.
  • Page 18 3Com HomeConnect ADSL Modem PCI: Chapter One Select Next to start copying the files from the CD-ROM to your computer. You will get a last chance to review your selections. Click Next to start copying files. Windows 95/98/Me users will see the following screen. Follow the instructionson the screen, turn off the computer and install the PCI card following the instructions in Chapter Two.
  • Page 19 Digital Signature in order to protect you from programs that haven’t been adequately tested. The 3Com Modem has been adequately tested on all current Microsoft operating systems but we are still in the process of submitting for a digital signature. Until this process is completed, Windows 2000 users will see the following screens: Click Next to continue.
  • Page 20 Most NT users should see the following screen. If you have installed the PCI card (the hardware) and you see the following screen, the system is signaling you that you now need to configure it to use the proper driver software.
  • Page 21 The Adapter Tab should be shown. Unless the 3Com ADSL Mo- dem PCI has been previously installed on your PC, you will not see a driver for it in this window. Select Add, and in the following win- dow, select Have Disk.
  • Page 22 3Com HomeConnect ADSL Modem PCI: Chapter One The Insert Disk screen will appear. You will type the information telling the computer where to find the correct driver, as shown. The letter D shown represents the letter of the drive where you have your install CD-ROM running.
  • Page 23 PCI card. The Network Properties window will now be open. Click on the Services Tab and highlight Remote Access Service. (If you don’t see Remote Access Service as a choice in the Network Services window, go to Appendix A and complete the installation.)
  • Page 24 3Com HomeConnect ADSL Modem PCI: Chapter One In the Remote Access Setup window, click Add. The screen should list the ISDN1-USRPCIAWR device as shown on the following page. If not, select this device from the pull down menu. Click OK.
  • Page 25 Install Guide: Installing the Software The new device is now listed in the Remote Access Setup window. Click Continue. Now click Close in the Network Properties window. Windows NT will now advise you to reboot. After the PC reboots, be sure to reinstall your Windows NT service pack.
  • Page 27 Service Pack 4 or higher from Microsoft, free of charge, from their Web Site: www.microsoft.com If you are an NT user who is configured for PPP access and will be installing Remote Access Service, you may be required to insert your Windows NT System CD-ROM to copy files, so you should have this handy before starting.
  • Page 28 Electrostatic discharge can damage your computer or the 3Com ADSL Modem PCI. Locate a vacant PCI slot on one of the system boards. An example of a PCI slot is shown below. Your computer’s manual will also contain examples if you need assistance locating a PCI slot on your machine.
  • Page 29 Do not touch any of the electronics on the board. Hold the modem from the edge and firmly press it straight down. Do not force the modem into the slot. Make sure it is fully seated in the slot. Then, screw it into place using the screw you removed from the bracket.
  • Page 30 3Com HomeConnect ADSL Modem PCI: Chapter Two Replace the cover of your computer and plug the computer back Insert one end of the ADSL cable into the jack on the PCI card in your computer. The other end of the cable should be inserted into the wall telephone jack which is enabling your ADSL service.
  • Page 31 If so, Click Yes to continue. Proceed to Chapter Three. Windows NT users who will be configured as PPP over ATM access now need to verify they have Microsoft Remote Access Service (RAS) installed as covered in this section. RAS is required for using PPP over ATM software with your modem.
  • Page 32 Network and select the Services tab as shown in the following example. If Remote Access Service is listed under the Services tab, then it is already installed on your computer and you can continue with the software installation. If you do not see Remote Access Service listed, the detailed procedure is found in Appendix A: Installing RAS for a PPPoA ADSL Installation.
  • Page 33 When you first turn on your computer, your ADSL modem will begin to connect to your ISP. While it is connecting, Quick View will show the Line Status as DOWN. It may take as long as 60 seconds to make the connection.

  • Page 34: Installing Instant Update

    Start > Programs > 3Com HomeConnect ADSL Modem PCI > Install Instant Update This will load the necessary files on your PC to allow you to use the utility. If you install later, be aware that you will need to have your...
  • Page 35 Instant Update will automatically check for updates and, if found, will give you a prompt message to download the information. You can choose to download or not, as you prefer. If you want to change the schedule for checking for updates or would like to...
  • Page 36 3Com HomeConnect ADSL Modem PCI: Chapter Three check the Internet for an update, you can go to the Scheduling tab and click Update Now..For more information on Instant Update, consult the Online User’s Guide by clicking Start > Programs > 3Com ADSL Modem PCI >...

  • Page 37: The Dial-Up Icon Is Not On The Desktop

    In the best of all possible worlds, you won’t need this chapter. We have included some of the situations you could possibly encounter while you are installing your 3Com ADSL Modem PCI. You can also go to the Online Help manual which will be available on your PC following installation from the CD-ROM by selecting Start >...
  • Page 38 If you pressed the “cancel” button during the install process while Windows 95 or 98 Plug & Play was “copying files,” you may have disabled the Plug & Play utility for your modem. To resolve this, you Connection Method...
  • Page 39 CD-ROM and reinitiate the install process from the beginning. If you are installing to Windows 95 or 98, and you have put the PCI card in the card slot before installing your software from the CD- ROM, you will get an error message on attempting to run the CD.
  • Page 40 You may encounter some errors when attempting to connect using Dial-Up Networking. Most of the error messages you will see are self- explanatory. Here are some of the messages you could receive.
  • Page 41 Windows NT Windows NT Windows NT Error 692: • Your physical connection to the ADSL line is down. This can be verified by using the Quick View application. Error 718: • The computer you are dialing to (typically your Internet Service Provider connection) is currently down.
  • Page 43 1. To install RAS, which is required in NT if you have a PPPoA setup, first right click on Network Neighborhood and go to Properties. Click on the Services tab and click the Add button. 2. Select Remote Access Service and click OK.
  • Page 44 RAS setup to invoke the Modem installer to enable you to add a modem?” Answer No. 4. Next it will ask you to install a RAS Device. The easiest way to do this is to install a "dummy" or fake modem just to make RAS work correctly.
  • Page 45 Appendix A: Installing RAS for PPPoA 5. Check the box as shown below and click Next. 6. Next, choose any modem you want. This is going to be the "dummy" modem to ensure RAS installs correctly. You might arbitrarily choose the Standard 300 bps Modem. Choose it and...
  • Page 46 3Com HomeConnect ADSL Modem PCI: Appendix A 7. After you select the modem, choose a port to install it to. Again, this is random. Select the COM1 port and click Next. 8. You should receive this window saying the modem installed...
  • Page 47 Appendix A: Installing RAS for PPPoA 9. The newly installed “dummy” modem should appear in the window now. Click OK. 10. This shows the Remote Access Setup. Yours should be similar to this one, varying only by the modem you selected. Click Continue.
  • Page 48 3Com HomeConnect ADSL Modem PCI: Appendix A 11. Now the Services tab in the Windows Network applet should show Remote Access Service installed. Click Close. After RAS is installed, you will need to re-start your computer. Once you have re-started your computer, re-apply your Service Pack 4 and again re-start your computer.
  • Page 49 When your modem was installed, the proper software for the operation of your modem with your service provider should have been set up. If you experienced difficulty and don’t see the dial-up icon on your desktop, you may have to complete the following procedure.
  • Page 50 This opens the following window. (Note: the screens shown may look slightly different, depending on your operating system. In Windows NT, you will use the Add Phonebook entry to make a connection.) Type in a name to identify the connection. This can be anything you choose. viii...
  • Page 51 Select a device. Press the Next button, which displays the following screen. In the Telephone number field, enter the VCI value given to you by your service provider. This may be the number “35”, as shown.
  • Page 52 To modify the options that your Dial-up Connection is using, open the connection by selecting its Properties. This is done by highlight- ing the connection in the Dial-up Networking Folder and then either choosing Properties from the File menu, or right-clicking the mouse and selecting Properties from the pop-upmenu.
  • Page 53 This field should be set to the VCI for your connection. For many service providers, this will be 35. Use area code and Dialing Properties This check box should NOT be checked. If it is, it may modify the Telephone number field and change your VCI settings. Connect using This list box allows you to change the name of the modem you are using to connect with.
  • Page 54 Advanced Options You may or may not want to check the boxes Log on to Network and Enable software compression. Check with your service provider if unsure.
  • Page 55 Technical Support representatives can answer technical questions about the 3Com ADSL Modem products. This hotline is not a toll- free call. Regular long distance or local toll charges will apply if you are outside the 847 area code. 847-262-3700 7:00am - 8:00pm CST; Monday through Friday 7:00am - 4:00pm CST;Saturday...
  • Page 56 USO (User Service Order) number. You must have an USO number before returning the modem to us. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material.
  • Page 57 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 58 But, if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
  • Page 59 25 Royal Crest Court, Suite 120 Markham, ONT L3R 9X4 This is a class B product based on the standard of the Voluntary Control Council for Interference from Information Technology equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference.
  • Page 60 Translation: This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
  • Page 61 "bug" or defect in the third party's product or from use of the software product not in accordance with 3Com's published specifications or user manual.
  • Page 62 January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software...
  • Page 63 When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.
  • Page 66 3Com Corporation 5400 Bayfront Plaza P.O. Box 58145 Santa Clara, CA 95052-8145 (408) 326-5000...

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