3Com HomeConnect 3CP4130 User Manual
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3Com HomeConnect 3CP4130 User Manual

Adsl modem dual link
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Download this manual See also: Installation Manual
Bridging Mode
Getting Started
Using your modem
Advanced
Operations
General Information
Troubleshooting
FAQs
Congratulations!
You are installed in Bridging Mode. Your connection is "always on".
You have successfully installed your 3Com HomeConnect ADSL Modem Dual Link. The
Dual Link provides a
flexible mechanism
the Internet.
Your modem has the ability to support several ADSL service models. Your modem has
been installed to support the Bridging mode. In the Bridging mode your connection to
the Internet is always on. After modem installation, you configure your PCs as directed
by your Internet Service Provider. This typically means that you will configure the
TCP/IP protocol parameters on each local PC according to specific instructions from your
service provider.
To find out more about configuring additional PCs,
The modem installation procedure you have completed installed a program group on your
hard drive. This
program group
1.
Access the modem for
modem software. For the most part, you should not have to directly access your
modem.
2.
View this online guide.
3.
Install the
Instant Update
software updates for your modem over the Internet.
4.
Uninstall
the modem program group from your hard drive.
to link multiple computers to each other and to
provides shortcuts to:
diagnostics,
monitoring your connection and upgrading your
package which allows you to automatically obtain
click here.

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  • Page 1 Congratulations! Getting Started Using your modem You are installed in Bridging Mode. Your connection is "always on". Advanced You have successfully installed your 3Com HomeConnect ADSL Modem Dual Link. The Operations Dual Link provides a the Internet. General Information Troubleshooting FAQs Your modem has the ability to support several ADSL service models.
  • Page 2 To access the modem group on your desktop, click: Start->Programs->Dual Link Modem...
  • Page 3 Bridging Mode Using your Dual Link Modem Getting Started Using your modem The Dual Link modem is accessed via your browser by clicking: Start->Programs->Dual Link Modem->Modem Settings Advanced Operations Your browser should automatically connect to the modem and display the Dual Link Manager screen.

  • Page 4: Advanced Procedures

    Bridging Mode Getting Started Using your modem Advanced Operations General Information Troubleshooting FAQs Advanced Procedures From your Start button, proceed as follows: Start->Programs->3Com Dual Link Modem->Advanced and select one of the options given: Install Instant Update Serial Download Uninstall Modem Utilities...

  • Page 5: General Information

    Advanced might be of use or interest to you: Operations General Information Troubleshooting FAQs Specifications Safety Information Technical Support Glossary of Terms Manufacturer's Declaration of Conformity 3Com Corporation Limited Warranty Copyright Information...

  • Page 6: Troubleshooting

    Bridged Mode Troubleshooting Home Here you will find troubleshooting tools and information for your 3Com HomeConnect ADSL Modem Dual Link. LED Status Indicator Diagnostics Troubleshooting Tools Troubleshooting Tables Power Problems LAN Connection Problems USB Connection Problems Control Center Connection Problems...

  • Page 7: Troubleshooting Tools

    Flashing Orange Green Flashing Green Troubleshooting Tools The 3Com HomeConnect ADSL Modem Dual Link has a number of features which can be used to help troubleshoot problems. The Dual Link Manager has several important diagnostic tools: On the Dual Link Manager Summary or down.)

  • Page 8: Power Problems

    problem before working through the WAN connection problems. Power Problems Symptoms The LAN LED is Off. The LAN cable is not connected The MDI/X switch on the back of the modem is set to connect to a single PC but the cable is connected to a hub (or vice versa).
  • Page 9 I successfully installed the 3Com USB driver, but after rebooting, I cannot communicate over the USB. The USB LED on the Dual Link Unit is solid orange. Control Center Connection Problems Symptoms From the Dual Link Control The modem is not powered...
  • Page 10 Dual Link unit, you must first establish a connection to the Dual Link unit. Double click 3Com Dual Link Control Center icon on your desktop. Then click the Dual Link Manager icon to launch a browser and bring up the Dual Link Manager.
  • Page 11 Web browsing is slower than expected. ADSL level connection problem. Use Dual Link Manager to reset the ADSL line, then reconnect to your service. Contact your service provider.
  • Page 12 Bridging Mode Getting Started Using your modem Advanced Operations General Information Troubleshooting FAQs The Dual Link Manager Summary Page The Systems Page...
  • Page 13 The Services Page...

  • Page 14: Frequently Asked Questions

    Bridging Mode Frequently Asked Questions Getting Started Using your modem Advanced Operations General Information Troubleshooting FAQs What if I have other PCs that I need to configure? How do I upgrade code? How can I obtain Diagnostic information? How can I check the status of the DSL Line? How do I uninstall the software on my PC? How can I delete the configuration? the back of the Dual Link...
  • Page 15 Bridging Mode Configuring other PCs to use your Modem Getting Started Using your modem Advanced Operations Because you are configured in Bridged Model, any PC attached to your LAN is "always General Information on." You will need to configure the TCP/IP settings for each PC on your modem with instructions provided by your Internet Service Provider.
  • Page 16 Bridging Mode Configuring other PCs with Windows 95 Getting Started Operating Systems Using your modem Go to the Neighborhood Network icon on the desktop. Advanced Operations General Information Troubleshooting FAQs Right click on the icon to bring up the quick menu, and click on the "properties" command.
  • Page 17 NOTE: If no adapter is installed, then this window will not contain the required icon. You must have either an Ethernet or USB driver/adapter on each PC. Once you have highlighted the proper adapter, click on the "Properties" button .
  • Page 18 Go to the IP address tab. Set up the The IP address information as specified by the service provider. Once you have added the IP Address and Subnet Mask information, click on the "Gateway" tab.
  • Page 19 Input the New gateway and click "OK". The system instructs you to reboot. Once you have rebooted, this PC has immediate "transparent" access to the WAN connection.That is, the connection to the service provider is always on and you do not have to connect and disconnect each time you access the remote network.
  • Page 20 Bridging Mode Configuring other PCs with Windows 98 Getting Started Operating Systems Using your modem Go to the Neighborhood Network icon on the desktop. Advanced Operations General Information Troubleshooting Right click on the icon to bring up the quick menu and click on the "properties" FAQs command.
  • Page 21 NOTE: If no adapter is installed, then this window will not contain the required icon. You must have either an Ethernet or USB driver/adapter on each PC. Click "Properties" and proceed to the IP address tab.
  • Page 22 Set up the The IP address information as specified by the service provider. Once you have added the "IP Address" and "Subnet Mask" information, click the "Gateway" tab.
  • Page 23 Type in the New Gateway address provided by your Service Provider and click "OK". The system wil instruct you to reboot. Once you reboot, this PC will have immediate "transparent" access to the WAN connection.That is, the connection to the service provider is always on and you do not have to connect and disconnect each time you access the remote network.
  • Page 24 Bridging Mode Configuring additonal PCs with NT Getting Started Operating Systems Using your modem Go to the Neighborhood Network icon on the desktop. Advanced Operations General Information Troubleshooting FAQs Right click on the icon to bring up the quick menu. Click on the "properties"...
  • Page 25 Click on the "Protocols" tab, then look for and highlight the TCP/IP adapter. Windows NT supports only Ethernet adapter at this time. NOTE: If no adapter is installed, then this window will not contain the required icon. You must have either an Ethernet or USB driver/adapter on each PC. Click "Properties".
  • Page 26 Set up the The IP address information as specified by the service provider. When you click "OK", the system instructs you to reboot. This PC now has immediate "transparent" access to the WAN connection. That is, the connection to the service provider is always on and you do not have to connect and disconnect each time you access the remote network.
  • Page 27 Bridging Mode View diagnostics in the Dual Link Manager Getting Started Using your modem This screen gives you information that may help solve problems should they arise. The statistics on the left side of the chart give the general status of the ADSL line. The Advanced right-hand side provides detailed information.
  • Page 28 Using your modem Advanced Operations This is a representation of the back of your 3Com modem Dual Link. Note the Reset button has been highlighted. If you need to reset the modem's configuration, unplug the General Information modem, then plug it back in while holding the reset button in for 5 seconds.

  • Page 29: Technical Specifications

    Bridging Mode Technical Specifications Getting Started Using your modem Power requirements: Advanced Operations Temperature requirements: General Information Troubleshooting Humidity requirements: FAQs MTBF (Mean Time Between Failures: Jacks The HomeConnect ADSL Modem Dual Link has one RJ-11 jack for the ADSL Modem, one RJ-45 jack for the LAN interface, one Type B jack for the USB interface, one DB-9 jack for the console interface, and one DC jack.
  • Page 30 Pin 7 - NC Pin 8 - NC USB Interface (one Type B Jack) Pin 1 - +5V Pin 2 - Data - Pin 3 - Data + Pin 4 - Ground Console Interface (DB-9) (Default configured as DCE) Pin 1 - DCD LL <= PC Pin 2 - Transmit Data LL =>...

  • Page 31: Safety Information

    Protect the unit from sudden, transient increases and decreases in electrical power by fitting it with an in-line surge suppressor or uninterruptible power supply. Products manufactured by 3Com are safe and without risk provided they are installed, used, and maintained in good working order and in accordance with their instructions and recommendations.
  • Page 32 There are no user-replaceable fuses or user-serviceable parts inside the unit. If there is a physical problem with the unit that cannot be solved with problem solving actions in this guide, contact the 3Com reseller from whom the equipment was purchased. If the units are stackable, only stack similar units.

  • Page 33: Wichtige Sicherheitsinformationen

    Sollte ein physikalischer Fehler auftreten, der mit den in diesem Handbuch beschriebenen Maßnahmen nicht zu beheben ist, setzen Sie sich mit dem 3Com-Vertreter in Verbindung, bei dem Sie das Gerät erworben haben. Bei stapelfähiger Konstruktion nur gleichartige Einheiten verwenden.
  • Page 34 WARNUNG: Twisted Pair RJ45-Datenschnittstellen. Dies sind abgeschirmte RJ45-Schnittstellen, die nicht für Telefonsignale verwendet werden können. Schließen Sie an diesen Schnittstellen nur RJ45-Datenstecker an.

  • Page 35: Important Notice De Securite

    être effectuée par l'utilisateur. Si un problème physique survient dans l'appareil, qui ne peut être résolu au moyen des techniques de dépannage du présent manuel, contactez le revendeur 3Com qui vous a fourni l'appareil. Si vous disposez de plusieurs appareils empilables sur racks, n'empilez que les appareils similaires.
  • Page 36 données RJ45 blindées. Elles ne peuvent être utilisées comme prises de téléphone. Elles ne doivent recevoir que les connecteurs de données RJ45.

  • Page 37: Medidas De Seguridad Importantes

    La unidad no contiene fusibles ni otros componentes que el usuario pueda cambiar o reparar. De producirse problemas cuya resolución no se explique en esta guía, póngase en contacto con el proveedor de 3Com. Si las unidades que posee son apilables, acople las que sean similares entre sí.
  • Page 38 Se si verifica un problema che non si è in grado di risolvere seguendo le istruzioni per la risoluzione dei problemi riportate nel presente manuale, contattare il rivenditore 3Com presso il quale si è acquistata l'unità. Se le unità sono impilabili, impilare solamente unità simili.

  • Page 39: Technical Support

    847 area code. The hours service is available are 7:00 am - 8:00 pm CST, Monday through Friday and 7:00 am - 4:00 pm CST on Saturday. Dial the following number: Online Technical Support 3Com offers product support 24 hours a day, 7 days a week, through: World Wide Web: 3Com BBS: If You Need to Return the Modem to Us Contact 3Com Customer Support.
  • Page 40 Mount Prospect, IL 60056 Customers in Canada needing to return a modem for repair or replacement should send the modem to the following address: Keating Technologies 25 Royal Crest Court Suite 120 Markham, ONT L3R 9X4...
  • Page 41 Bridging Mode Glossary Getting Started Using your modem ADSL (Asymmetric Digital Subscriber Line) Advanced Operations General Information Troubleshooting FAQs ATM (Asynchronous Transfer Mode) Bridging, Bridged Connector (or Jack) Console Port A new technology that allows more data to be sent over existing copper telephone lines (POTS or "Plain Old Telephone Service").
  • Page 42 ".nac" which must be easy to update but not easy to erase. A utility provided on your installation CD, if you install it on your PC, can search for any updates to the Nac file from the 3Com web site. Host The word Host has several different meanings in the computer industry.
  • Page 43 Update" utility from your modem's installation CD, the utility will search for and download from the 3Com web site any update to the Nac file. Once you've received an updated Nac file, you would install to the modem using the DL manager.
  • Page 44 IP Address An identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the IP address of the destination. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods.
  • Page 45 A virtual circuit that is permanently available. The only difference between a PVC and a switched virtual circuit (SVC) is that an SVC must be re-established each time data is to be sent. Once the data has been sent, the SVC disappears. PVCs are more efficient for connections between hosts that communicate frequently.
  • Page 46 A term coined in the early 1970s to describe a geographically-dispersed office where workers can work at home on a computer and transmit data and documents to a central office via telephone lines. USB (Universal Serial Bus) A new external bus standard that supports very fast data transfer rates. A single USB port can be used to connect up to 127 peripheral devices.

  • Page 47: Manufacturer's Declaration Of Conformity

    15.107 (e) Class B conducted limits FAQs 15.109 (g) Class B Radiated Emissions Limits 3Com Corporation, 5400 Bayfront Plaza, Santa Clara, California 95-52-8145 FCC CLASS B STATEMENT This device complies with Part 15 of the FCC Rules. Operation is subject to the...
  • Page 48 NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user's authority to operate this equipment.
  • Page 49 malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. For your own protection, make sure that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
  • Page 50 3Com warrants to the end user ("Customer") that this hardware product will be free Troubleshooting from defects in workmanship and materials, under normal use and service, for the following length of time from the date of purchase from 3Com or its authorized reseller: FAQs Five (5) years...
  • Page 51 January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from...
  • Page 52 FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY...
  • Page 53 P.O. Box 58145, Santa Clara, CA 95052-8145 (408) 326-5000 June 7, 1999...

  • Page 54: Copyright Information

    FAQs 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 55 registered trademarks of Artisoft, Inc. Banyan and VINES are registered trademarks of Banyan Systems Incorporated. CompuServe is a registered trademark of CompuServe, Inc. DEC and PATHWORKS are registered trademarks of Digital Equipment Corporation. Intel and Pentium are registered trademarks of Intel Corporation. AIX, AT, IBM, NetView, and OS/2 are registered trademarks and Warp is a trademark of International Business Machines Corporation.
  • Page 56 ADSL field. This software will be made available from 3Com and may be downloaded to your PC using this Dual Link utility. Once the new Advanced software is stored on your PC, use the Manager to update the Dual Link modem...
  • Page 57 You will be asked to accept or choose the destination directory. And given the opportunity to change the program folder name. Click Finish to complete the setup of the utility.
  • Page 58 This gives you a series of screens that allow you to control the operation and frequency of the Instant Update. By default, the Instant Update will check for code updates from the 3Com web site every 30 days. You may not wish to change the defaults. On the scheduling tab, if you think there may be an updated file available, you can select Update Now.
  • Page 59 This file will be downloaded to your PC and stored in a folder on your hard drive. By default, the file location is: C:\Program Files\3Com\Dlcc\Update. You can then download it to your Dual Link at your convenience.
  • Page 60 From the Main page, select System. Under the category System Maintenance, click on Upgrade Software.

  • Page 61: Serial Download

    Browse to find the location of the .nac file on your hard drive. By default, the file is usually stored in C:\Program Files\3Com\Dlcc\Update. Then click Download Software. After starting the download, remain on the screen until the download completes (about one minute).
  • Page 62 It will direct you to: Turn OFF (unplug) the Dual Link unit. Press Return to start the download. Turn on the Dual Link unit. This will write the new .nac file onto the Dual Link.

  • Page 63: To Uninstall Your Modem

    Bridging Mode To uninstall your modem Getting Started Using your modem If you need to uninstall the Dual Link modem, use the Uninstall utility shown in the Dual Link Manager. Before the uninstall procedure begins, you will receive the following Advanced warning.
  • Page 64 The Dual Link Modem program group contains some shortcuts which you can drag onto your desktop for easy access if you wish. To find the Dual Link program group, just right click the Start button, click on Open, Double-click the Programs folder and open the 3Com Dual Link Modem window.
  • Page 65 Bridging Mode System Maintenance of the Dual Link Getting Started Modem Using your modem The System Maintenance area allows you to monitor the modem and update its software. Advanced Operations General Information Troubleshooting FAQs Normally, once your Dual Link Modem is up and running, you won't need to do anything further.
  • Page 67 Bridging Mode Getting Started Using your modem Advanced Operations General Information Troubleshooting FAQs Rebooting the Dual Link If you press the Reboot button, you'll see the following warning: Rebooting should be done with caution.
  • Page 68 Bridging Mode Reset the ADSL Line Getting Started Using your modem If you click the Reset button, you will see a message warning you that if you reset the ADSL line, all currently active services will be dropped. While this allows you to reset Advanced the ADSL line connection, you should rarely ever have to use this function.
  • Page 69 Bridging Mode Managing Service Profiles Getting Started Using your modem The Services screen allows you to create, view, monitor and delete service profiles. Service profiles are used by the modem to store information about connections over the Advanced ADSL line. The installation procedure for your modem automatically stores the Operations configuration information for your connections into one or more service profiles.
  • Page 70 Bridging Mode Monitoring Services Getting Started Using your modem The "Display Selected Service" function shows you statistics for the service you selected and gives you the opportunity, if this service was set up by mistake or is no longer your Advanced service provider, to delete the entry.

  • Page 71: Add New Services

    Bridging Mode Add New Services Getting Started Using your modem Should you need to add a new Service Provider, this function allows you to do so. This is an advanced function. In Bridging Mode, it is unlikely that you would have to use this. Advanced Operations General Information...
  • Page 72 Bridging Mode The Dual Link is a flexible connection Getting Started Using your modem The Dual Link is a flexible connection for LAN and WAN. The WAN interface connects your home to the phone company or service provider network. Advanced The interface is the Asymmetric Digital Subscriber Line (ADSL) port on the back of your Operations modem.
  • Page 74 Bridging Mode Getting Started Using your modem Advanced Operations General Information Troubleshooting FAQs The Online User's Guide This guide is accessed from your 3Com ADSL Dual Link Program Group.

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