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34
C
HAPTER
After the 90-day limit, refer to our regular technical
support hotline number, below.
Technical Support Hotline
Technical questions about 3Com cable modems can be
answered by technical support representatives. Regular
telephone charges apply. The hours service is available are
7:00 AM - 11:00 PM CST Monday through Sunday.
If You Are Still Having Problems
If You Need to Return the Cable Modem to 3Com
Follow these instructions to return your cable modem to
3Com:
1 Contact 3Com Technical Support. If the support
representative determines that you need to return the cable
modem, you will receive a USO (User Service Order)
number. You must have a USO number before returning
the cable modem to us.
2 Ship the unit, postage paid, in a strong box made of
corrugated cardboard with plenty of packing material. DO
NOT send the cable modem back in the original box. Send
ONLY the cable modem (NOT manuals, diskettes, CDs,
etc.). Include your USO number, name, and address on the
shipping label as well as inside the package. If possible,
send the package via a courier capable of tracking the
progress of the shipment. Ship to the following address:
4: T
ROUBLESHOOTING AND
Review this manual.
Call or visit your cable modem dealer. They may be able
to assist you.
If your dealer can't help you, contact 3Com Technical
Support. When you call, specify your cable modem's
serial number and the software being used.
S
R
UPPORT
ESOURCES
847-262-2550
3Com
USO #________
Dock 15
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