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TROUBLESHOOTING GUIDE
• GLASS "SOOT'S" UP AT A VERY FAST RATE
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes:
Stove or vent pipe is dirty, which restricts airflow through
the burnpot.
Vent pipe installed improperly.
Air damper is set too far in (closed) for a higher setting.
Burnpot holes are blocked.
Air damper is broken.
Blockage in air intake pipe.
Circuit board malfunction.
Combustion blower is not spinning fast enough.
Bad Pellets (Applies to GLASS "SOOT'S" UP AT A VERY
FAST RATE Only)
The trim setting on the low feed rate is to low (Applies to
GLASS "SOOT'S" UP AT A VERY FAST RATE Only)
SMOKE SMELL OR SOOT BUILD-UP
Because it is a wood-burning device, your stove may emit a faint wood-burning odor. If
this increases beyond normal, or if you notice any soot build-up on walls or furniture,
check your exhaust system carefully for leaks. All joints should be properly sealed.
Also clean your stove, following instructions in "MAINTENANCE". If problem persists,
contact your dealer.
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Possible Remedies:
Follow all cleaning procedure in the maintenance section of the owner's
manual.
Check to make sure the vent pipe has been installed according to the
criteria in the owner's manual.
Pull the damper knob farther out away from the side of the stove and try to
burn the unit again.
Remove the burnpot and thoroughly clean it.
Visually inspect the damper assembly. Make sure the damper plate is
attached to the damper rod. When the damper rod is moved the plate
should move with it.
Visually inspect the air intake pipe that leads into the burnpot for foreign
material.
Time the fuel feed light at each setting (after the stove has completed the
startup cycle). Make sure the times match the auger timing chart. If the
auger motor runs constantly, the board is bad.
Test the RPM on the blower after the blades have been cleaned. The RPM
should be approximately 3000 RPM.
The brand of pellets or the batch of pellets that are being used may be of
poor quality. If possible, try a different brand of pellets. You might also
want to try a brand that is made from a different type of wood (softwood
vs. hardwood). Different woods have different characteristics when being
burned.
Use the "Reset Trim" button to increase the low feed rate setting. If the 1 &
3 are on, the stove is currently on the lowest setting. If only the 1 light is on,
the stove is in the default (medium) setting. If the 1 & 4 lights are on, the
stove is in the high trim setting for the low feed rate. If the stove is being
burned on one of the two lower settings, advance to the next trim setting
and try burning the stove.
Heat Level Setting
DIGITAL CIRCUIT BOARD TIMING RATES
Your Furnace
1 & 3
1.4 seconds
1
2 seconds
1 & 4
2.5 seconds
2
4 seconds
3
7 seconds
4
9 seconds
Total Cycle Time
14.5 seconds
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