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TROUBLESHOOTING GUIDE
STOVE WILL NOT FEED PELLETS, BUT FUEL FEED LIGHT COMES ON AS DESIGNED
Possible Causes:
Fuse on control board blew
High limit switch has tripped or is defective
Bad auger motor
Auger jam
Loose wire or connector
Bad control board
HIGH LIMIT SWITCH KEEPS TRIPPING
Possible Causes:
The convection blower is overheating and tripping the
internal temperature shutoff.
The stove is being left on the highest setting for extended
periods of time.
Fuel other than wood pellets is being burned in the stove.
Power surge or brown out situation.
High limit switch is malfunctioning.
Possible Remedies:
Remove the control board. If the fuse appears to be bad, replace it with a 5
Amp 125 Volt fuse. Plug the stove back in and try to run the unit.
Wait for the stove to cool for about 30 - 45 minutes. It should now function
normally. If not use the owner's manual to locate the high limit thermodisk.
To test if the thermodisk is bad, you can bypass it as described previously
for the POF thermodisk.
Remove the auger motor from the auger shaft and try to run the unit. If the
motor will turn, the shaft is jammed on something. If the motor will not
turn, the motor is bad.
Start by emptying the hopper. Then remove the auger motor by removing
the auger pin. Remove the auger shaft inspection plate in the hopper so
that you can see the auger shaft. Gently lift the auger shaft straight up so
that the end of the auger shaft comes up out of the bottom auger bushing.
Next, remove the two nuts that hold the top auger biscuit in. Then rotate
the bottom end of the auger shaft up towards you until you can lift the
shaft out of the stove. After you have removed the shaft, inspect it for bent
flights, burrs, or broken welds. Remove any foreign material that might
have caused the jam. Also, check the auger tube for signs of damage such
as burrs, rough spots, or grooves cut into the metal that could have caused
a jam.
Check all wires and connectors that connector to the auger motor, high
limit switch, and the Molex connector.
If the fuse is good, the wires and connectors check out good, and the high
limit switch did not trip, test for power going to the auger motor. If there is
not a full current going to the auger motor when the fuel feed light is on,
you have a bad control board.
Possible Remedies:
Clean any dust off of the windings and fan blades. If cleaning the blower
does not help, the blower may be bad.
The highest heat level setting is designed for use over short periods of time.
Burning the stove on the highest setting for longer than 1 – 2 hours could
lead to potential overheating situations.
This pellet stoves is designed and tested to use wood pellets. Check for
signs of fuel other than wood pellets. No other types of fuel have been
approved for this pellet stoves. If there are signs of other types of fuel being
used, stop using them immediately.
A power surge, spike, or voltage drop could cause the high limit switch to
trip. Check to see if a surge protector is being used on the stove. If not,
recommend one to the consumer.
If the other items check out okay, replace the high limit switch.
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