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TROUBLESHOOTING GUIDE
STOVE SHUTS OFF AND THE #3 LIGHT FLASHES
Possible Causes:
The hopper is out of pellets.
The air damper is too far open for a low feed setting.
The burnpot is not pushed completely to the rear of the
firebox.
The burnpot holes are blocked.
The air inlet, the interior chambers, or exhaust system has
a partial blockage.
The hopper safety switch has failed or hopper is open.
The auger shaft is jammed.
The auger motor has failed.
The Proof of Fire (POF) thermodisk has malfunctioned.
The high limit thermodisk has tripped or is defective.
The fuse on the control board has blown.
The control board is not sending power to the POF
thermodisk or other auger system components.
Possible Remedies: (Unplug stove first when possible)
Refill the hopper.
If burning on the low setting, you may need to close the damper all the way
(push the knob in so it touches the side of the stove).
Make sure that the air intake collar on the burnpot is touching the rear wall
of the firebox.
Remove the burnpot and thoroughly clean it.
Follow all cleaning procedures in the maintenance section of the owner's
manual.
When operating the unit, be sure the hopper lid is closed so that the hopper
safety switch will activate. Check the wires leading from the hopper safety
switch to the control panel and auger motor for secure connections. Use
a continuity tester to test the hopper safety switch; replace if necessary.
Start by emptying the hopper. Then remove the auger motor by removing
the auger pin. Remove the auger shaft inspection plate in the hopper so
that you can see the auger shaft. Gently lift the auger shaft straight up so
that the end of the auger shaft comes up out of the bottom auger bushing.
Next, remove the two nuts that hold the top auger biscuit in. Then rotate
the bottom end of the auger shaft up towards you until you can lift the
shaft out of the stove. After you have removed the shaft, inspect it for bent
flights, burrs, or broken welds. Remove any foreign material that might
have caused the jam. Also, check the auger tube for signs of damage such
as burrs, rough spots, or grooves cut into the metal that could have caused
a jam
Remove the auger motor from the auger shaft and try to run the unit. If
the motor will turn the shaft is jammed on something. If the motor will not
turn, the motor is bad.
Temporarily bypass the POF thermodisk by disconnecting the two brown
wires and connecting them with a short piece of wire. Then plug the stove
back in. If the stove comes on and works, you need to replace the POF
thermodisk. This is for testing only. DO NOT LEAVE THE THERMODISC
BYPASSED. Your blowers will never shut off and if the fire went out the
auger will continue to feed pellets until the hopper is empty if you leave the
POF thermodisk bypassed.
Wait for the stove to cool for about 30 - 45 minutes. It should now function
normally. If not use the owner's manual to locate the high limit thermodisk.
To test if the thermodisk is bad, you can bypass it as described previously
for the POF thermodisk.
Remove the control board. On the back there is one fuse. If it appears to
be bad, replace it with a 5 Amp 125 Volt fuse. Plug the stove back in and try
to run the unit.
There should be a 5-volt (approximately) current going to the POF
thermodisk after the stove has been on for 10 minutes.
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