Lexmark B2338 User Manual page 89

Troubleshooting
Paper frequently jams
Action
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Step 2
a
From the control panel, navigate to:
> Paper >
Size/Type >
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
Action
1
From the control panel, navigate to:
> Notifications >
2
From the Printer Jam Recovery menu, select On or Auto, and then press
.
Are the jammed pages reprinted?
> Tray Configuration >
Yes
Go to step 2.
Go to step 3.
> Paper
Contact
support.
No
The problem is
solved.
The problem is
solved.
customer The problem is
solved.
Yes No
The problem is Contact
solved. customer
support.
89