Westinghouse WFE912SB User Manual page 21

TROUBLESHOOTING
PROBLEM
Flames not staying on when
knob released
Low heat, slow cooking
Benchtop or knobs
overheating
Stains appear to be under
ceramic glass
Further information
When you need information, service or replacement parts
or have a warranty enquiry, please contact the Customer
Care Centre:
• Australia - 1300 363 640, 8.00am - 5.00pm
EST Monday to Friday
• New Zealand - 09 573 2384, 8.00am - 5.00pm EST
Monday to Friday
Please have the following information ready: Model,
Model Number & Serial Number. This is shown on the
data plate which is visible when the oven door is open.
POSSIBLE CAUSE
Knob not held down long enough in 'High'
position for flame safeguard
(where fitted) to engage
Knob not set between 'High' and 'Low'
Dirt or spillage on flame safeguard sensor
(where fitted)
Incorrect cooking pot or pan being used
Incorrect cooking pot or pan being used
Pot or pan not located on burner properly
These marks are on the surface of the
ceramic glass
WHAT TO DO
Repeat lighting procedure and
hold knob down for 5 seconds in
'High' position
Knob MUST be set between
these positions
Clean flameguard sensor tip
Refer to cooktop section for
correct selection
Refer to cooktop section for
correct selection
Ensure pot or pan is centrally
located on burner
Clean marks off with a razor blade
scraper and ceramic glass cleaner.
TROUBLESHOOTING
21