Table of Contents
Advertisement
1
INTRODUCTION ........................................................................................................................................ 3
............................................................................................................................................. 3
.................................................................................................................................................... 3
................................................................................................................................................ 5
2
USING YOUR HOSTED PBX PHONE SYSTEM .............................................................................................. 6
................................................................................................................................................ 6
..................................................................................................................................................... 6
.................................................................................................................................................... 9
............................................................................................................................................. 12
3
BASIC CALL FEATURES ............................................................................................................................. 15
....................................................................................................................................................... 15
........................................................................................................................................... 16
.................................................................................................................................................. 16
ID ................................................................................................................................................ 17
........................................................................................................................................................ 17
................................................................................................................................................ 17
Static Forwarding ........................................................................................................................................... 18
.............................................................................................................................................. 21
Splitting Conference Calls ............................................................................................................................... 22
Ending Conference Calls ................................................................................................................................. 22
.............................................................................................................................................. 22
Performing a Consultative (Warm) Transfer .................................................................................................. 22
Performing a Blind Transfer ........................................................................................................................... 23
Call Transfer to Voicemail .............................................................................................................................. 23
Using Network-based Call Transfer ................................................................................................................ 23
Note: If the transfer party does not pick up the phone, touch #6 to return to the original caller. ................. 24
) ............................................................................................................................................... 24
.................................................................................................................................................................. 25
................................................................................................................................................................... 25
............................................................................................................................................ 25
Directed Pickup .............................................................................................................................................. 26
Any Call Pickup ............................................................................................................................................... 26
Group Pickup .................................................................................................................................................. 26
Call Recording ..................................................................................................................................................... 26
4
MANAGING INCOMING CALLS ................................................................................................................ 27
.................................................................................................................................................... 27
5
USING VOICEMAIL .................................................................................................................................. 27
.................................................................................................................................................. 28
V
PIN .................................................................................................................................. 28
V
............................................................................................................................................. 34
............................................................................................................................................. 34
................................................................................................................................................. 35
................................................................................................................. 6
................................................................................................................................... 6
.................................................................................................................. 20
....................................................................................... 28
.......................................................................................................................... 29
............................................................................................................................... 32
................................................................................................................................. 35
.......................................................................................................................... 35
2
Advertisement
Table of Contents
