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Directed Pickup
Directed Pickup allows you to answer a call that is ringing at a specific
extension. To use Directed Pickup, when a specific extension begins to ring:
1.
Pick up your HPBX phone
2.
Dial *95 + the 3-digit extension of the phone you wish to answer.
(i.e. *95 + 100) Press the Dial soft key to speed up the process
3.
Your phone will immediately answer the call
Any Call Pickup
Any Call Pickup allows you to answer a call that is ringing anywhere within
your organization, even at other physical addresses. To use Any Call
Pickup:
1.
Pick up your HPBX phone
2.
Dial *96. Press the Dial soft key to speed up the process
3.
Your phone will answer the phone call that has been ringing the
longest within your organization
Group Pickup
Group Pickup allows you to answer a call ringing a phone within a specific
group of phones. Your company's Call Park Groups are used to define
which pickup group a specific phone belongs to. Use the Admin Portal to
modify Call Park Groups. To answer a call within a specific pickup group:
1.
Pick up your HPBX phone
2.
Dial *97. Press the Dial soft key to speed up the process
3.
The phone will answer the call in its pickup group that has been
ringing the longest
Call Recording
The Call Recording feature allows you to record calls whenever you wish
via the *80 command. Intermedia Call Recording comes in two flavors;
Automatic and On Demand. Only On Demand recording may be initiated
from the desk phone.
On Demand Call Recording
On Demand call recording allows you to turn the recording of a
conversation on and off at any time during a phone call. To use On
Demand call recording:
1. Once making or answering a phone call, once the call has been
answered by both parties, press *80. All parties in the call will hear a
prompt that call recording has started.
2. If enabled, all parties of the call will also hear a beep tone every 15
seconds to indicate recording is still in progress.
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