Troubleshooting - Lightspeed Topcat LSRCNG User Manual

Troubleshooting

PROBLEM: Low battery indication: Most problems are directly related to low
battery power. Please run through the "Battery Check" items first. For remaining
troubleshooting, use known good, fully-charged batteries.
SOLUTION: Battery Check
• Confirm batteries are charged each night. A solid red light on the battery
status light indicates a low battery.
• Confirm proper batteries are used: Flexmike and Sharemike require the
Lightspeed L3.7V rechargeable battery pack.
• Make sure the microphones obtain a full charge. A full charge takes 5-6 hours.
• When charging the transmitter, the red charging light is solid. The green light
will be solid when a full charge is reached.
PROBLEM: Microphone doesn't indicate a "Ready" signal (solid white light)
SOLUTION: Follow these steps to ensure the system is ready to use.
• Ensure the power button on the microphone is turned on. Once turned on,
the blue light should begin blinking.
• Power the microphone off, then on again after a few seconds. Wait for up to
30 seconds for the white light to turn solid, indicating READY for operation.
PROBLEM: Low volume or feedback
SOLUTION: Follow these steps to eliminate low volume or feedback:
• If the volume is too high, feedback will occur. Adjust accordingly.
• Adjust the volume level on the Flexmike.
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PROBLEM: No sound from speaker and wireless components
SOLUTION: Follow these steps to produce sound from Topcat:
• Confirm that the white POWER light located on the front panel of the
Topcat is on.
• Confirm the microphone is powered on and linked to Topcat. The Mic 1
status light will be blue on Topcat indicating the microphone is linked.
• Confirm that the microphone is turned on. There will be a solid blue light on the
top of microphone to indicate it is powered on and ready.
• Confirm that microphone is not muted. A solid white light on the top of
microphone will indicate it is muted.
• Check speaker connections on Topcat. Make sure the cables are properly
connected (see page 9 of this manual or the Installation Guide for more
information).
• If an Activate Station or Media Connector is paired with Topcat, make sure that
the volume level of the Activate or the Media Connector is not turned down all
the way.
• Slowly turn up the volume level while talking into the microphone.
If you still have questions after reviewing these instructions, call Lightspeed
Technical Services at 800.732.8999, 5am–5pm, PST.
Customers outside the U.S. should contact their local reseller.