Elba EDCH-K3012ST Owner's Manual page 24

Troubleshooting Guides
Problem
The cooktop cannot be
turned on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals vibrating
differently).
What to do
Make sure the cooktop is connected to the
power supply and it is switched on. Check
whether there is a power outage in your
area. If you've checked everything and
the problem persists, contact the service
center.
Unlock the controls. See section
'Using your cooktop' for instructions.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
Use cookware with flat and smooth bases.
See 'Choosing the right cookware'.
See 'Cleaning and maintenance'.
This is normal for cookware and does not
indicate a fault.
24