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Definity - Troubleshooting the Remote and Office Modules
The Troubleshooting section includes information for the Office Module and Remote Module, and aids in
troubleshooting efforts from either location.
There are a variety of reasons why errors may occur during transmission or connection. Whenever you
encounter a problem, there are some general areas you should check first:
•
Ensure the AC power adapter is connected to the Office and Remote Modules.
•
Ensure all interconnecting cables and connections to wiring blocks are secure and properly seated.
•
Ensure you are using the Remote Module at the remote site and the Office Module at the switch site.
•
Verify the LEDs are flashing.
•
Eliminate potential causes of interference.
•
Check the error message on the telephone.
•
Verify the ISDN parameters and Dial Numbers.
Table 4: Definity Troubleshooting the Remote and Switch
If...
No Remote Site Phone Display
No Office Module Connection
No indicator Lights at Power Up
Office Module Will Not Answer
Page 22
Then...
•
Ensure you have a Remote Module, and not a Office Mod-
ule.
•
Ensure the AC power adapter is connected to the Switch
and Remote Modules, and the LED is lit.
•
Ensure the installation has not been moved, or any new wir-
ing done.
•
Ensure the correct dial numbers have been programmed
into the Remote Module. Refer to Setting the Dial Number
earlier in this guide.
•
Ensure the AC power adapter is connected to the Office
Module and all interconnecting cables are properly seated.
•
Ensure you have a Office Module at the office site, and not
a Remote Module.
•
Ensure your Remote & Office Modules have the correct
ISDN parameters
•
Ensure the AC power adapter is connected to the EXTender
Module.
•
Ensure the AC power outlet is working. Check it with some
other electrical device.
•
The module may not be operational
•
Someone in the office could be using the port, and is
unaware you are trying to connect. Wait for a short period,
then try to connect again.
•
Ensure you entered the correct PBX dial number (your
Switch Module MSN1/DN1 number).
•
Your Office Module's DN1 may be entered incorrectly. If a
DN is incorrect, the ISDN line will not receive a call on that
DN.
EXTender 3000 Quick Installation Guide
Definity - Troubleshooting the Remote and Office Modules
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