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Problem solving guide
General problems with the washing machine
Problem
The machine shakes
during the spin cycle.
The pump makes
strange noises.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The washing machine
did not spin the laundry
as usual. The laundry is
still wet.
At the end of the
programme there is still
liquid in the capsule.
42
Possible cause and remedy
The machine feet are not level.
Level the machine and adjust the feet correctly.
This is not a fault. Slurping noises occur at the end
of the pump sequence as a normal part of
operation.
The water pressure is too low.
Clean the filters in the water inlet.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and, in the
future, add washing powder to the dispensing
drawer first, and then add the water softener.
The siphon tube is not correctly positioned or
clogged.
Clean the siphon (see "Cleaning and care -
Cleaning the detergent dispenser drawer").
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons a small amount of water will
remain in the capsule.
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