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General problems with the washing machine
Problem
The washing machine vi-
brates during the spin
cycle.
Strange pump noises can
be heard.
Large amounts of deter-
gent residue remain in the
detergent drawer.
Fabric conditioner is not
completely dispensed or
too much water remains in
the compartment.
The display is in a different
language.
The laundry has not been
spun properly. The laundry
is still wet.
The drum remains station-
ary but the programme
keeps running.
Cause and remedy
The machine feet are not level and not secured.
Level the washing machine and secure the feet.
Not a fault. These slurping noises occur at the start and
end of a pump sequence as a normal part of the opera-
tion.
The water flow pressure is too low.
Clean the water inlet filters.
When powder detergent is used in conjunction with water
softeners it tends to become sticky.
Clean the detergent drawer and in future, add detergent
first and then the water softener into the compartment.
The siphon is not correctly positioned or is clogged.
Clean the siphon (see "Cleaning and care – Cleaning the
detergent drawer").
A different language has been selected.
Switch the washing machine off and on again.
The selected supervisor language appears in the display.
The supervisor language has been changed.
Select the language you require (see "Language" under
"Supervisor level").
The machine detected a high level of imbalance during the
final spin and reduced the spin speed automatically.
Include both large and small items in the load as this will
achieve better distribution.
Fault in the programme sequence
Switch the washing machine off and then back on with
the button.
Note the message in the display.
Touch the Start/Stop sensor control.
The drum continues to spin and the programme continues.
Problem solving guide
45
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