Copying Problems - Canon MultiPASS C755 User Manual

The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).
• If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (1 p. 3-9)
The telephone disconnects while you are talking.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.

Copying Problems

The MultiPASS will not make a copy.
One or more BJ tanks in the installed BJ cartridge may be empty.
• Check for an error message in the LCD (1 p. 13-5) and replace if necessary.
(1 p. 12-17)
You may be trying to make copies with the incorrect BJ cartridge installed in the
MultiPASS.
• The MultiPASS cannot make copies in color while the Black BJ cartridge is installed.
Replace the BJ cartridge with the Color BJ cartridge. (1 p. 12-11)
• If you have disabled the PHOTO INK PRINT setting (1 p. 14-7), you will be unable
to make black & white copies with the Photo BJ cartridge. Replace the Photo BJ
cartridge with the Color or Black BJ cartridge. Alternatively, enable the PHOTO INK
PRINT setting. (1 p. 14-7)
The handset of the telephone may be off hook.
• Make sure the handset is seated properly in its cradle.
The document may not have been loaded correctly into the ADF.
• Remove the document, stack it if necessary, and load it into the ADF correctly.
(1 p. 4-3)
• Check that the document feed lever is set for the type of document you are copying.
(1 p. 4-2)
• Make sure the operation panel is closed.
13-24
Troubleshooting Chapter 13