Canon MultiPASS C755 User Manual page 175

Multiple sheets load into the MultiPASS at the same time.
Paper may not be loaded correctly.
• Make sure the paper stack is loaded properly in the multi-purpose tray, and that the
paper guide is adjusted correctly. (1 p. 2-17)
Sheets of paper may be sticking together.
• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps
the sheets of paper from sticking together. (1 p. 2-19)
The multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the multi-purpose tray is below the paper limit mark (P).
(1 p. 2-17)
• Do not exceed the maximum loading capacity of the multi-purpose tray. (1 p. 5-2)
• Do not force the paper stack into the multi-purpose tray.
Different types of paper may be loaded in the multi-purpose tray.
• Load only one type of paper.
• Make sure you load paper that meets the paper requirements for the MultiPASS.
(1 Chapter 5, Paper Handling )
Transparencies or back print film do not feed correctly.
The transparencies or back print film may not be loaded correctly.
• Make sure they are loaded properly (1 p. 2-17). Do not load more than 30
transparencies or 10 back print film sheets in the multi-purpose tray.
Repeated paper jams occur.
The paper you are using may be causing the jams.
• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps
the sheets of paper from sticking together. (1 p. 2-19)
• Check that the paper you are using and your printing environment are within the
specifications of the unit. (1 Chapter 5, Paper Handling )
Envelopes do not load.
Envelopes may not be loaded correctly.
• Make sure the envelopes are loaded properly (1 p. 5-7). Do not load more than 10
envelopes in the multi-purpose tray.
You may need to choose the envelope setting in your printer driver.
• 1 MultiPASS Suite User's Guide
The envelopes you are using may not meet the requirements for the MultiPASS.
• Envelopes must be U.S. Commercial No. 10 or European DL envelopes. (1 p. 5-4)
Chapter 13
13-19
Troubleshooting