Table of Contents
Advertisement
HOW TO TROUBLESHOOT NETWORK CONNECTIVITY ISSUES
8. From the web interface Click NETWORK > ADVANCED tab.
The ADVANCED Home page displays.
9. Check that an IP address is shown for the WAN Internet IPv4 section.
10. If 0.0.0.0 is shown, your IQ WIFI did not obtain an IP address from your Internet service provider (ISP) or from the
customers existing network.
If your IQ WIFI cannot obtain an IP address from the WAN, you can force your cable or DSL modem to recognize your new
IQ WIFI by restarting your network. For more information, see Sequence to restart your network on page 41.
If your IQ WIFI is still unable to obtain an IP address from the ISP, the problem might be one of the following:
•
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, the login name and password might be set incorrectly.
8
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE
9
41
OF
45
10
Advertisement
Table of Contents
Need help?
Do you have a question about the IQ WIFI and is the answer not in the manual?