Brother MFC-5490CN User Manual page 132

Error Message Cause
You installed a new ink too quickly
Cannot Detect
and the machine did not detect it.
If you are using non Brother ink the
machine may not detect the ink
cartridge.
An ink cartridge is not installed
properly.
One or more of the ink cartridges are
Cannot Print
empty. The machine will stop all
print operations. While memory is
available, black & white faxes will be
stored in the memory. If a sending
machine has a colour fax, the
machine's 'handshake' will ask that
the fax be sent as black & white. If
the sending machine has the ability
to convert it, the colour fax will be
stored in the memory as a black &
white fax.
Clean Unable XX The machine has a mechanical
problem.
—
OR
A foreign object such as a clip or
ripped paper is in the machine.
Close Ink Cover The ink cartridge cover is not
completely closed.
Poor telephone line quality caused a
Comm.Error
communication error.
Connection Fail You tried to poll a fax machine that
is not in Polled Waiting mode.
The scanner cover is not closed
Cover is Open
completely.
Print data is left in the machine's
Data Remaining
memory.
The other person or other person's
Disconnected
fax machine stopped the call.
The document was not inserted or
Document Jam
fed correctly, or the document
scanned from the ADF was too long.
High Temperature The print head is too warm.
122
—
Action
Take out the new ink cartridge and re-install it
slowly until it clicks.
Replace the cartridge with a Brother original
Innobella™ ink cartridge. If the error message
remains, contact your Brother dealer.
Take out the new ink cartridge and re-install it
slowly until it clicks.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 129.)
Open the scanner cover and remove any foreign
objects inside the machine. If the error message
continues, see Transferring your faxes or Fax
Journal report on page 125 before disconnecting
the machine so you will not lose any important
messages.
Then, disconnect the machine from the power for
several minutes, then reconnect it.
Firmly close the ink cartridge cover until it clicks.
Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask
them to check your telephone line.
Check the other fax machine's polling setup.
Lift the scanner cover and then close it again.
Press Stop/Exit. The machine will cancel the job
and clear it from the memory. Try to print again.
Try to send or receive again.
See Using the ADF on page 17.
See Document jam on page 126.
Allow the machine to cool down.