Roborock S5 Max User Manual page 24

Troubleshooting
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below
for resolution options.
Error
Error ��: High-intensity magnetic field detected.
Move the robot away from the magnetic tape and
restart.
Error ��: The battery is too low. Recharge before use.
Error ��: Charging error. Clean the charging contact area.
Error ��: Battery error.
Error ��: Robot is tilted. Place it on flat ground and restart.
Error ��: Side brush module error. Reset
the system.
Error ��: Vacuum fan error. Reset the system.
Error ��: Please wipe the recharge sensor.
Error ��: Please clear the signal emission
area of the dock charger.
Error ��: Virtual no-go zone or wall detected.
Move the robot to a new location and restart.
Error ��: Wipe the wall sensor.
Internal error. Reset the system.
Note:
A system reset may not resolve all problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Solution
The robot is too close to a magnetic tape and cannot start. Move it to a new location
and restart.
Low battery. Recharge before use.
Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
The battery temperature is either too high or too low. Wait until it returns to normal.
The robot is tilted. Move it to flat ground and restart.
The side brush module is experiencing a fault. Reset the system.
The vacuum fan is experiencing a fault. Reset the system.
The recharge sensor is blocked by dust. Please wipe the dust off.
The charging dock is jammed. Clear and retry.
Move the robot away from the virtual no-go zone or barrier and restart.
The wall sensor is dirty. Wipe it clean.
Malfunction due to an internal error. Reset the system.
Europe Support: support@roborock-eu.com
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