Polycom VVX 411 Quick Start Manual page 12

Call Transfer
Note: contact directory is not functional when transferring a call.
To transfer a call:
You can transfer a call to another party in three different ways:
• Blind (Cold) Transfer: Transfer a call directly to another party
without consulting or introducing the caller.
• Semi-Attended Transfer: Transfer a call when receiving the ring-back.
• Attended (Warm) Transfer: Transfer a call with prior consulting
or an introduction.
For a blind (cold) transfer:
1. From the Calls view, press the Transfer softkey or the transfer button.
2. Press Blind.
3. Dial the number of the party you wish to receive the transferred call.
4. Press Send.
For a semi-attended or attended (warm) transfer:
1. From the Calls view, press the Transfer softkey or the transfer button.
2. Dial the number of the party you wish to receive the transferred call.
3. When ready, press Transfer to complete the call.
Paging
If enabled, paging lets you make announcements to groups of people through
the calling equipment, similar to a PA system.
To page a group:
On the Lines view, press the Paging softkey.
1.
2. Press to the Page Group you wish to page, and press Page.
3. Select the End Page softkey to complete the page. Emergency and
Priority groups will page over existing calls.
© 2020 Midcontinent Communications. All rights reserved. 12