Polycom VVX 411 Quick Start Manual
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Polycom VVX 411 Quick Start Manual

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Get the most out of our Hosted VoIP
service with these handy instructions
for the Polycom VVX 411/450
equipment.
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Summary of Contents for Polycom VVX 411

  • Page 1 Get the most out of our Hosted VoIP service with these handy instructions for the Polycom VVX 411/450 equipment.

  • Page 2: Table Of Contents

    Equipment ..................................4 Dial Pad ......................................4 Volume ........................................... 4 Microphone ........................................4 Do Not Disturb ......................................5 Ringtones ........................................5 Features .................................... 6 Views ..........................................6 Calls ............................................ 7 Contacts................................... 14 Voicemail ..................................16 Online Resources ................................. 18 Helpful Tools and Tips................................18 My Account and Bill Pay ................................
  • Page 3 Thanks for choosing Midco for your business Hosted VoIP service! Your experience with this service matters to us. We hope you find this quick start guide is a helpful tool to get you going with this service. We have even more tips and tools at Midco.com/Business/Support, where you can learn more about different features, read common questions and answers, and get tips about your services.

  • Page 4: Equipment

    Note: keys shown below are based on the Polycom VVX 450 and will differ slightly on the Polycom VVX 411 model. Dial Pad Use the dial pad buttons to enter information for new contacts. • To type with the dial pad keys, press a...

  • Page 5: Do Not Disturb

    Do Not Disturb If you have a service that supports Do Not Disturb (DND), you can disable ringing and forward all your calls directly to voicemail. To enable or disable ringing, press the DND softkey from the Home or Lines view.

  • Page 6: Features

    Views Your display has three main views on its screen. Note: views shown below are based on the Polycom VVX 450 and will differ slightly on the Polycom VVX 411 model. Lines View This default view displays lines, favorites and softkeys. You can access this view any time.

  • Page 7: Calls

    Calls Only one call can be active at a time. You can use the handset, speakers or headset for calls. • During a call, you can change modes by picking up the handset or by pressing the speakers or headset button. If you navigate away from your call(s), press the Home button to see •...
  • Page 8 To answer a call: Use one of these options. Press the speakers button or Answer softkey. • • Pick up the handset. • Press the headset button. • Press Answer while you’re on an active call. The current call will be placed on hold.
  • Page 9 To access your call history: Press the Call List softkey. This initial page will show all calls on the list. Sort the List by pressing the Filter softkey. Select the desired call list using the navigation buttons. • Most Recent Calls: Shows the 10 most recent calls. •...
  • Page 10 Call Hold To hold a call: From the calls view, highlight the call you want to put on hold. Press the Hold softkey or Hold button. To resume a held call, highlight the call you want to pick up from the Calls view, and press the Resume button.
  • Page 11 Conference Calls Note: contact directory is not functional when creating a conference call. To place a conference call: You can make conference calls with up to six parties. There are multiple options to connect a conference call. • When no call is connected yet: Dial the number of the first party.
  • Page 12 Call Transfer Note: contact directory is not functional when transferring a call. To transfer a call: You can transfer a call to another party in three different ways: • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller. •...
  • Page 13 To page overhead speakers: Press the Paging softkey. Press the Page Group softkey associated with the overhead speakers, and press Page. Select the End Page softkey to complete the page. To make an intercom call: Press the Home softkey. Select the Intercom softkey. Dial the extension.

  • Page 14: Contacts

    Contacts To access your contact directory: From the Lines view, press the Contacts softkey. To add a contact to your directory: Go to the contact directory and select Options, then select Add New Contact. Enter the contact information, press next to enter phone numbers.
  • Page 15 To change a preferred phone number assigned to a contact: Go to the contact directory and use the navigation keys to select the contact you want to update. Select Options then select Set Preferred Phone. Select the preferred number to dial. Speed Dial If you need to add speed dial numbers, you’ll need to log in to the CommPortal, your online tool for managing your own preferences for your...

  • Page 16: Voicemail

    Voicemail Voicemail allows you to access your phone messages while you're at work or away from your business. Customize your greeting to let people know they’ve reached the right person. Some voicemail setup and usage instructions are included here. You can find additional information on personal greetings, voicemail messages and more at Midco.com/Business/Support under Hosted VoIP.
  • Page 17 To access your voicemail after initial setup: When you have a new voicemail, your phone will alert you. When you pick up your handset, you'll hear a stutter tone. Also, if your business phone includes it, you'll see a message waiting indicator light. Access your voicemail system using one of these methods.

  • Page 18: Online Resources

    Helpful Tools and Tips Your experience with Midco matters to us. We want to help you get the most out of your services. We offer many helpful tools and resources for you at Midco.com/Business. Check it out today! Midco.com/Business/Support Visit our online library of helpful tools and information for you, including the most commonly requested resources.
  • Page 19 BUSINESS ©2020 Midcontinent Communications. All rights reserved. Updated October 2020.

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Vvx 450

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