socomec NETYS RT Installation And Operating Manual page 6

4. How to refresh the NetBIOS table in Windows operating system?
Answer: Sometimes the IP address of SNMP/WEB Interface will be changed but keep the same host name, although Windows
will update its NetBIOS table periodically but we can force it to purge its cache immediately by typing the following
command "nbtstat -R. After that you can connect to the SNMP/WEB Interface by its host name.
5. How to get the IP address and MAC address from my computer?
Answer: In Windows system, please type "ipconfig /all" in DOS prompt. For Unix system please use "ifconfig" in the shell.
6. Unable to ping or connect to the adapter.
Answer: 1. Check all network con nections.
2. Ensure that your PC and the SNMP/WEB Interface are on the same network segment. (If you don't have a router,
this must be true.)
3. It may be that your "arp table" contains invalid entries. You can clear the "arp table" by rebooting, or by typing the
following command at the command prompt or Run dialog box.: arp -d
4. You can connect to the SNMP/WEB Interface ONLY if your PC and the SNMP/WEB Interface are using IP Addresses
from the same address block. Normally, private LANs use IP Addresses from ONE of the following blocks, which are
reserved for this purpose:
10.0.0.0 ~ 10.255.255.255
172.16.0.0 ~ 172.31.255.255
192.168.0.0 ~ 192.168.255.255
The SNMP/WEB Interface's default IP address (192.168.1.100) is from the last block. If your LAN is using a different
address block, then you will NOT be able to con nect to the UPS Adapter via the LAN.
In this case, your choices are:
• Use Terminal Mode configuration to set the SNMP/WEB Interface's IP Address.
• Use the TCP/IP arp utility to provide a (temporary) IP Address to the SNMP/WEB Interface.
• Change your PC's IP Address to allow connection via the LAN.
7. Unable to perform SNMP get operations.
Answer: Check the SNMP settings stored in the SNMP/WEB Interface. The IP Address of the PC you are using must be entered
in one of the SNMP Access Control NMS IP fields, with Read or Read/Write permission. The Community String on the
PC and SNMP/WEB Interface must match.
8. Unable to perform SNMP set operations.
Answer: Check the SNMP settings stored in the SNMP/WEB Interface. The IP Address of the PC you are using must be entered
in one of the SNMP Access Control NMS IP fields, with Read/Write permission. The Community String on the PC and
UPS Adapter must match.
9. Unable to receive traps at your management station.
Answer: Check the SNMP Trap settings in the SNMP/WEB Interface. The IP Address of the PC you are using must be entered in
one of the Target IP fields. The Community String on the PC and SNMP/WEB Interface must match.
10. Forget the administrator's account and password.
Answer: Connect the configuration cable in console port and set both of the DIP-switches of SNMP/WEB Interface to ON position
(configuration mode) and key in the "rstadmin" while the account and password are prompted in 30 seconds. Now
the account and password of administrator are reset to default values.
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ACDC-DCDC
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SYSTEME
YOUR CONNECTION TO SAFETY
2. FIRST INSTALLATION
- Ref.: IOMNETRTXX02-GB 01
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