Troubleshooting; Overview; General Problems - Brother HL-5270DN Network User's Manual

9

Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the Brother
network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com.
This chapter is divided into the following sections:
■

General problems

■
Network print software installation problems
■
Printing problems
■
Protocol-specific troubleshooting
■
Wireless network specific troubleshooting
General problems
CD-ROM is inserted, but does not start automatically
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute Start.exe in the root directory of the CD-ROM.
How to reset the Brother print server to factory default
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See Restoring the network settings to factory default on page 8-11.
My computer cannot find the printer/print server
I cannnot make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Professional (BRAdmin
Light)
®
For Windows
The Firewall setting on your PC may be rejecting the necessary network connection. In this case, you will
need to disable the Firewall on your computer and re-install the drivers.
®
Windows XP SP2 users:
1
Click the Start button, Settings, and then Control Panel.
2
Double click Windows Firewall.
9
9 - 1