Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-3100C Owner's Manual

Troubleshooting and
20
20
Routine Maintenance

Troubleshooting

For technical and operational assistance, you must call the country where you
purchased the MFC. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA:
Or, visit us at:
ERROR MESSAGE
CHECK
CARTRIDGE
CHECK
DOCUMENT
CHECK PAPER
SIZE
CHECK PAPER
COMM. ERROR
CONNECTION
FAIL
HIGH
TEMPERATURE
COVER OPEN
DISCONNECTED
20 - 1
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
IMPORTANT
1-800-521-2846
http://solutions.brother.com
ERROR MESSAGES
CAUSE
An ink cartridge is not installed properly.
Original was not inserted or fed properly, or
document was longer than about 40" inches
(90cm).
Your paper is not correct size.
MFC is out of paper.
Poor phone line quality caused
communication error.
You tried to poll a fax machine that is not in
Polled Waiting mode.
The print head detects high temperature.
Control panel cover or top cover is not
closed completely.
The other party or other party's fax
machine terminated the call.
ACTION
Re-install the ink, seating it properly. See
page 20-17.
See page 20-3.
Reload the correct paper, and then press
Black Fax Start.
Add paper, and then press Black Fax Start.
Try the call again. If problem continues,
call telephone company to check your
phone line.
Verify the other party's polling setup.
Use the MFC at the cool room or cool your
.
room
Open, then close the covers.
Try to transmit or receive again.