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Brother MFC-3420C User Manual

Multifunction center/facsimile machine
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  • Page 1 MFC-3420C MFC-3820CN ®...
  • Page 2 Register your product on-line at By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3: Brother Numbers

    Machine/Multi-Function Center needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the “Solutions” section to learn how to get the most from your Brother product. You can check here for Brother driver updates.
  • Page 4: Ordering Accessories And Supplies

    Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.
  • Page 5: Usa And Canada

    (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 (collectively referred to in this warranty as “this Product”). • If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to...
  • Page 7 AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. • This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.
  • Page 8 Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of...
  • Page 9: Safety Precautions

    Safety precautions To use the MFC safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the MFC. Before you clean the MFC or clear a paper jam, make sure you have unplugged the power cord from the AC power outlet.
  • Page 10 To prevent injuries, be careful not to touch the area shaded in the illustration. To prevent injuries, be careful not to put your fingers in the area shown in the illustration. WARNING ■ When you move the MFC, grasp the side handholds as shown above.
  • Page 11 ■ This product must be installed near an AC power outlet that is easily accessible. In case of emergencies, you must disconnect the power cord from the AC power outlet in order to shut off power completely. ■ To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line cord.
  • Page 12: Choosing A Location

    Choosing a location Place your MFC on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the MFC near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 95°F (10°-35°C).
  • Page 13: Quick Reference Guide

    Quick Reference Guide Sending faxes Automatic Transmission If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Enter the fax number using Speed-Dial, Search or the dial pad. Black Start Press Color Start Receiving faxes Select Receive Mode Menu/Set...
  • Page 14 Press Press Stack/Sort press Press Sort Menu/Set Press Color Start Brother fax back system: In USA: 1-800-521-2846 Brother Global Web Site: Frequently Asked Questions (FAQs) and Product Support Brother Accessories & Supplies: In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax)
  • Page 15: Table Of Contents

    Table of Contents Introduction ... 1-1 Using this Guide ... 1-1 Finding information ... 1-1 Symbols used in this Guide ... 1-1 Fax Test Sheet and Product Registration (USA only) ... 1-2 On-Line Registration (USA and Canada) ... 1-2 Control panel overview ... 1-3 Turning the MFC on and off...
  • Page 16 General Setup... 4-5 Setting the Mode Timer ... 4-5 Setting the Paper Type ... 4-5 Setting the Paper Size (MFC-3420C only) ... 4-6 Setting the Paper Size (MFC-3820CN only)... 4-6 Setting the Ring Volume ... 4-7 Setting the Beeper Volume... 4-7 Setting the Speaker Volume ...
  • Page 17 Distinctive Ring... 5-9 What does your telephone company’s ‘Distinctive Ring’ do? ... 5-9 What does Brother’s ‘Distinctive Ring’ do? ... 5-9 Do you have Voice Mail?... 5-10 Before you choose the ring pattern to register ... 5-10 Registering the Distinctive Ring pattern ... 5-11 Turning off the Distinctive Ring ...
  • Page 18 Dual Access (Not available for color faxes) ... 6-9 Real Time Transmission ... 6-9 Checking job status ... 6-10 Canceling a job while scanning, dialing and sending the original ... 6-11 Canceling a scheduled job... 6-11 Advanced sending operations ... 6-12 Broadcasting (Not available for color faxes)...
  • Page 19 Printing reports ... 9-1 MFC settings and activity ... 9-1 Customizing the Transmission Verification Report... 9-1 Setting the Journal Period ... 9-2 Printing reports ... 9-3 To print a report ... 9-3 Making copies ... 10-1 Using the MFC as a copier ... 10-1 Enter Copy mode...
  • Page 20 Color enhancement (True2Life Cropping ... 11-12 Understanding the Error Messages ... 11-12 Using PhotoCapture Center Using PhotoCapture Center Important information ...12-1 Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only... 12-1 Federal Communications Commission (FCC) Declaration of Conformity (USA only)...
  • Page 21 Glossary ... G-1 Specifications ...S-1 Product description ...S-1 General...S-1 Print media ...S-2 Copy ...S-3 PhotoCapture Center (MFC-3820CN only) ...S-3 Fax...S-4 Scanner ...S-5 Printer ...S-6 Interfaces...S-6 Computer requirements ...S-7 Consumable items...S-8 Network (LAN) (MFC-3820CN only) ...S-8 Index ... I-1 Remote Retrieval Access card ... R-1...
  • Page 22: Introduction

    Introduction Using this Guide Thank you for buying a Brother Multi-Function Center (MFC). Your MFC is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your MFC by viewing through this Guide.
  • Page 23: Fax Test Sheet And Product Registration (Usa Only)

    Fax Test Sheet and Product Registration (USA only) After setting your Station ID, please fill in the Test Sheet included with your MFC and fax it to Brother’s Automated Fax Response System as your first transmission. This will check that your MFC is working properly.
  • Page 24: Control Panel Overview

    Control panel overview MFC-3820CN MFC-3420C INTRODUCTION 1 - 3...
  • Page 25 Copy keys (Temporary settings): Options You can quickly and easily select temporary settings for copying. Quality Use this key to temporarily change the quality for Copying. Enlarge/Reduce Lets you enlarge or reduce copies depending on the ratio you select. Fax and telephone keys: Hook Press before dialing if you want to make sure a fax MFC will answers,...
  • Page 26 Liquid Crystal Display (LCD) Displays messages on the screen to help you set up and use your MFC. Print keys Job Cancel (MFC-3420C only) Clears data from the printer memory. Lets you clean the print heads, replace an ink cartridge and check the available ink volume.
  • Page 27: Turning The Mfc On And Off

    Turning the MFC on and off When the MFC is idle, you can turn it on and off by pressing the On/Off key. In OFF mode, no MFC operations will be available. Even if you turned the MFC off, it will periodically clean the print head to preserve print quality.
  • Page 28: About Fax Machines

    MFC is set to answer after four, your Voice Mail will stop your MFC from receiving faxes. If you set Voice Mail and the Brother MFC to answer after the same number of rings, there is no way of knowing which one will answer first.
  • Page 29: Fax Tones And Handshake

    Fax tones and handshake When someone is sending a fax, the MFC sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake”, or connection, with the receiving machine.
  • Page 30: Ecm (Error Correction Mode)

    ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the MFC to check a fax transmission while it is in progress. If the MFC detects errors during fax transmission, it resends the pages of the fax that had an error.
  • Page 31: Connecting An External Telephone Answering Device (Tad)

    Connecting an external telephone answering device (TAD) Sequence You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the MFC, the TAD answers all calls and the MFC “listens” for fax calling (CNG) tones.
  • Page 32 If You Do Not Subscribe to Distinctive Ring Service: You must plug your TAD into the EXT. jack of your MFC. If your TAD is plugged into a wall jack, both your MFC and the TAD will try to control the phone line. (See illustration below.) Unless you are using Distinctive Ring, do not connect a TAD elsewhere on the same phone line.
  • Page 33: Connections

    Connections The external TAD must be plugged into the back of the MFC, into the jack labeled EXT. Your MFC cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring). Plug the telephone line cord from the telephone wall jack into the back of the MFC, in the jack labeled LINE.
  • Page 34: Special Line Considerations

    Special line considerations Roll over phone lines A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over” to the next available phone line in a preset order.
  • Page 35: Converting Telephone Wall Outlets

    Converting telephone wall outlets There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.
  • Page 36: Installing Mfc, External Two-Line Tad And Two-Line Telephone

    Installing MFC, external two-line TAD and two-line telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your MFC must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the MFC on Line 2, which is explained in the following steps.
  • Page 37: Multi-Line Connections (Pbx)

    Multi-line connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the MFC to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the MFC for you.
  • Page 38: Loading Originals And Paper

    Loading originals and paper Load originals You can copy and scan from the ADF (automatic document feeder) or from the scanner glass. Using the automatic document feeder (ADF) The ADF can hold up to 20 pages and feeds each sheet individually. Use standard (20 lb or 80 g/m before putting them in the ADF.
  • Page 39 Fan the pages well and stagger them at an angle. Make sure you put the originals face up, top edge first in the ADF until you feel them touch the feed roller. Adjust the paper guides to fit the width of your originals. DO NOT pull on the original while it is feeding.
  • Page 40: Using The Scanner Glass

    Using the scanner glass You can use the scanner glass to fax pages of a book or one page at a time. Original must be letter size (8.5 inches to 11 inches). To use the scanner glass, the ADF must be empty. Lift the document cover.
  • Page 41: About Paper

    Recommended paper The output quality depends on the paper type and paper brand. Visit us at and check the latest recommendations for paper that can be used with your MFC. 2 - 4 LOADING ORIGINALS AND PAPER...
  • Page 42: Paper Capacity Of The Paper Tray

    Paper capacity of the paper tray Paper Type Plain Paper (Cut Sheet) Inkjet Paper Glossy Paper Transparencies Envelopes Photo Card Index Card * You can copy only on Letter, Legal and Photo Card (4"(W) x 6"(H)) paper. * You can receive faxes only on Letter or Legal paper. Paper specifications for the paper tray Cut Sheet Paper Plain Paper: 17 to 32 lb...
  • Page 43: Paper Capacity Of The Output Paper Support

    Paper capacity of the output paper support Output Paper Up to 50 sheets of 20 lb (Letter) Support ■ ■ Do not use paper or envelopes: ■ that are damaged, curled, wrinkled, or irregularly shaped 0.04 in. or longer ■ that are extremely shiny or highly textured ■...
  • Page 44: Printable Area

    Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. Cut Sheet Paper ■ unprintable area Paper Paper Size Cut Sheet Letter, Legal A5, A6, JIS_B5...
  • Page 45: How To Load Paper And Envelopes

    How to load paper and envelopes To load paper or other media Fan the stack of paper well to avoid paper jams and mis-feeds. Press and slide the paper guide to fit the paper width. Gently insert the paper. Make sure the print side is towards you and the paper is below the maximum paper mark.
  • Page 46: To Load Glossy Paper

    To load glossy paper Fan the stack of glossy paper well. Put a sheet of plain paper in the paper tray first, and then put the stack of glossy paper on top of it. If the glossy sheets are ‘double-feeding’, put one sheet in the paper tray at a time.
  • Page 47: On-Screen Programming

    On-screen programming User-friendly programming Your MFC is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections your MFC has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your MFC.
  • Page 48: Navigation Keys

    Navigation keys You can access the menu mode by pressing When you enter the menu, the LCD scrolls. Press for General Setup menu —OR— Press for Fax menu —OR— Press for Copy menu Press for Initial Setup You can scroll more quickly through each menu level by pressing the arrow for the direction you want: Then set an option by pressing on the LCD.
  • Page 49 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 1.General 1.Mode Timer Setup 2.Paper Type 3.Paper Size 4.Volume 5.Auto Daylight 6.On/Off Setting The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. 3 - 3 ON-SCREEN PROGRAMMING —...
  • Page 50 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 2.Fax 1.Setup Receive (In Fax mode only) 2.Setup Send (In Fax mode only) The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 51 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 2.Fax 2.Setup Send (Continued) (In Fax mode only) (Continued) 3.Set Quick- Dial 4.Report Setting 5.Remote Fax The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM.
  • Page 52 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 2.Fax 5.Remote Fax (Continued) (Continued) 6.Remaining Jobs 0.Miscellaneous 3.Copy 1.Quality 2.Brightness 3.Contrast The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 53 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 3.Copy 4.Color Adjust (Continued) 4.PhotoCapture 1.Print (MFC-3820CN Quality only) 2.Paper & Size 3.Brightness 4.Contrast The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. 3 - 7 ON-SCREEN PROGRAMMING —...
  • Page 54 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 4.PhotoCapture 5.True2Life (MFC-3820CN only) (Continued) 6.Cropping 7.Scan to Card The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 55 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 4.Test Print (MFC-3420C only) 6.Test Print (MFC-3820CN only) 5.LAN 1.Setup (MFC-3820CN TCP/IP only) The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM.
  • Page 56 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 5.LAN 1.Setup (MFC-3820CN TCP/IP only) (Continued) (Continued) 2.Setup Internet 3.Setup Mail The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 57 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 5.LAN 4.Setup Mail (MFC-3820CN only) (Continued) 5.Setup Relay 6.Setup Misc. 7.Scan to E-mail The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. 3 - 11 ON-SCREEN PROGRAMMING —...
  • Page 58 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 5.Print 1.Help List Reports 2.Quick-Dial (MFC-3420C only) 3.Fax 7.Print Journal Reports 4.Transmission (MFC-3820CN only) 5.User Settings 6.Network Config (MFC-3820CN only) 0.Initial 1.Receive...
  • Page 59: Getting Started

    Getting started Initial Setup Setting the Date and Time Your MFC displays the date and time and if you set up the Station ID it prints on every fax you send. If there is a power failure, you may have to reset the date and time. All other settings will not be affected. Menu/Set Press Enter the last two digits of the year.
  • Page 60: Setting The Station Id

    Setting the Station ID You should store your name or company name and fax number on all fax pages that you send. Menu/Set Press Enter your fax number (up to 20 digits). Menu/Set Press You cannot enter a hyphen. Use the dial pad to enter your name (up to 20 characters).
  • Page 61: Entering Text

    Entering text When you are setting certain menu selections, such as the Station ID, you may need to type text into the MFC. Most number keys have three or four letters printed above them. The keys for not have printed letters because they are used for special characters.
  • Page 62: Special Characters And Symbols

    Special characters and symbols Press , and then press the special character or symbol you want. Then press select it. Press Press Press The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it...
  • Page 63: General Setup

    General Setup Setting the Mode Timer The MFC has three temporary mode keys on the control panel: Fax, Copy and Scan. You can change the number of seconds or minutes the MFC takes after the last Copy or Scan operation before it returns to Fax mode.
  • Page 64: Setting The Paper Size (Mfc-3420C Only)

    Setting the Paper Size (MFC-3420C only) You can use two sizes of paper for printing your faxes and copies: letter and legal. When you change the type of paper you load in the MFC, you will need to change the setting for Paper Size at the same time so your MFC can fit an incoming fax on the page.
  • Page 65: Setting The Ring Volume

    Setting the Ring Volume You can adjust the ring volume when your MFC is idle (not being used). You can turn the ring Off or you can select the ring volume level. Menu/Set Press Press ( Low , Med , High or Off ). Menu/Set Press Stop/Exit...
  • Page 66: Setting The Speaker Volume

    Setting the Speaker Volume You can adjust the MFC’s one-way speaker volume. Menu/Set Press Press ( Low , Med , High or Off ). Menu/Set Press Stop/Exit Press —OR— In Fax mode, you can adjust the speaker volume by pressing and then selecting a speaker volume level.
  • Page 67: On/Off Setting

    On/Off Setting You can customize machine’s On/Off key. The default setting is Off . Your MFC will not work when it is switched Off, but it will purge the ink head periodically. If you turn this setting to On , you can receive faxes or calls even when the MFC is switched Off.
  • Page 68: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your MFC. You can choose the mode that best suits your needs. How it works The MFC automatically Fax Only answers every call as a (automatic receive) fax.
  • Page 69: To Select Or Change Your Receive Mode

    To select or change your Receive Mode If it is not illuminated in green, press Menu/Set Press Press Fax Only , Fax/Tel , External TAD or Manual . Menu/Set Press Stop/Exit Press If you are changing the Receive Mode while in another operation, the LCD will return to that operation.
  • Page 70: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the MFC will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the MFC prints the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.
  • Page 71: Easy Receive

    Easy Receive When you use this feature, you don’t have to press Color Start , or the Fax Receive Code call. Selecting On allows the MFC to receive fax calls automatically, even if you lift the handset of an extension or external phone. When you see Receiving on the LCD or when you hear ‘chirps’...
  • Page 72: Printing A Reduced Incoming Fax (Auto Reduction)

    Printing a reduced incoming fax (Auto Reduction) If you choose On , the MFC automatically reduces an incoming fax to fit on one page of letter or legal size paper. The MFC calculates the reduction ratio by using the page size of the original and your Paper Menu/Set Size setting ( If it is not illuminated in green, press...
  • Page 73: Advanced Receiving Operations

    Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone in the EXT. jack of the MFC, you can make your MFC take the call by using the Fax Receive Code. When you press the Fax Receive Code , the MFC starts to receive a fax.
  • Page 74: Using A Cordless External Handset

    Using a cordless external handset If your cordless telephone is connected to the EXT. jack on the MFC and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the MFC answer first, you will have to go to the MFC so you can press call to the cordless handset.
  • Page 75: Polling

    Polling Polling is the process of retrieving faxes from another fax machine. You can use your MFC to ‘poll’ other machines, or you can have someone poll your MFC. Everyone who is involved in Polling needs to set up their fax machines for Polling.
  • Page 76: Telephone Services

    Please call your telephone company for availability and rates. What does Brother’s ‘Distinctive Ring’ do? The Brother MFC has a Distinctive Ring feature that allows you to use your MFC to take full advantage of the telephone company’s Distinctive Ring service. The new phone number on your line can just receive faxes.
  • Page 77: Do You Have Voice Mail

    Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the MFC. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother MFC. Register the one your telephone company gives you. Ring...
  • Page 78: Registering The Distinctive Ring Pattern

    ■ The MFC will only answer calls to its registered number. ■ The first two rings are silent on the MFC. This is because the fax must «listen» to the ring pattern (to compare it to the pattern that was ‘registered’). (Other telephones on the same line will ring.) ■...
  • Page 79: Caller Id

    Caller ID The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. This service displays the telephone number, or name if it is available, of your caller as the line rings. After a few rings, the LCD shows the telephone number of your caller (or name, if available).
  • Page 80: Viewing Caller Id List

    Viewing Caller ID List Caller ID memory stores information for up to thirty calls. When the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your MFC.
  • Page 81: Setup Send

    Setup Send How to fax You can send faxes from the ADF (automatic document feeder) or from the scanner glass. Enter Fax mode Before sending faxes, make sure ) is illuminated in green. If not, press ) to enter Fax mode. The default setting is Fax.
  • Page 82: Speed-Dialing

    Speed-Dialing Search/Speed Dial Press number. (See Storing Speed-Dial numbers on page 7-1.) If the LCD shows Not Registered when you enter the Speed-Dial number, a number has not been stored for it. Search You can search for names you have stored in the Speed-Dial Search/Speed Dial memories.
  • Page 83: Faxing From The Automatic Document Feeder (Adf)

    Faxing from the automatic document feeder (ADF) Faxing from the ADF If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Dial the fax number. Black Start Press the first page. Faxing from the scanner glass You can use the scanner glass to fax pages of a book or one page at a time.
  • Page 84: Out Of Memory Message

    ■ If the memory is full and you are faxing a single page, it will be sent in real time. ■ If you need to cancel before the fax is sent, press You cannot send multiple pages for color faxes. Out of Memory message If you get an Out of Memory message while scanning the first page Stop/Exit...
  • Page 85: Manual Transmission

    Manual transmission Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Pick up the handset of the external phone and listen for a dial tone.
  • Page 86: Basic Sending Operations

    Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. If it is not illuminated in green, press Menu/Set pressing ask if you want to enter more settings:...
  • Page 87: Fax Resolution

    Fax Resolution Fax Resolution You can use the temporarily (for this fax only). Press to select the setting you want, and then press —OR— You can change the default setting: If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Menu/Set Press Press...
  • Page 88: Manual And Automatic Fax Redial

    Manual and automatic fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause , and then press again. If you want to make a second call to the last number dialed, you can save time by pressing Color Start Redial/Pause only works if you dialed from the control panel.
  • Page 89: Dual Access (Not Available For Color Faxes)

    Dual Access (Not available for color faxes) You can dial a number, and begin scanning the fax into memory— even when the MFC is sending from memory or receiving faxes. The LCD shows the new job number and available memory. Your MFC normally uses Dual Access.
  • Page 90: Checking Job Status

    To change the default setting, press (or Off ). Menu/Set Press Go to Step 6. —OR— For the next fax transmission only, press Next Fax Only . Menu/Set Press Press Fax:Off ). Menu/Set Press Press if you want to choose more settings and the LCD will return to the Setup Send menu.
  • Page 91: Canceling A Job While Scanning, Dialing And Sending The Original

    Canceling a job while scanning, dialing and sending the original You can cancel a job while you are scanning it into memory by Stop/Exit pressing You can also cancel a job while the MFC is dialing or sending the Stop/Exit original by pressing Canceling a scheduled job You can cancel a fax job that is stored and waiting in memory.
  • Page 92: Advanced Sending Operations

    If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 90 (MFC-3420C only) or 150 (MFC-3820CN only) different numbers. However, the available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting.
  • Page 93: Overseas Mode

    Enter the next number. (Example: Speed-Dial number) When the LCD displays the fax number or name of the other party, Menu/Set press Enter another fax number. (Example: Manual dialing using the dial pad.) Black Start Press Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas Mode.
  • Page 94: Delayed Fax (Not Available For Color Faxes)

    Delayed Fax (Not available for color faxes) During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter Menu/Set in Step 4. Press faxes to be sent.
  • Page 95: Setting Up Polled Transmit (Not Available For Color Faxes)

    Setting up Polled Transmit (Not available for color faxes) Polled Transmit is when you set up your MFC to wait with a paper original so another fax machine can call and retrieve it. If it is not illuminated in green, press Load your original.
  • Page 96: Delayed Batch Transmission (Not Available For Color Faxes)

    Delayed Batch Transmission (Not available for color faxes) Before sending the delayed faxes, your MFC will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.
  • Page 97: Quick-Dial Numbers And Dialing Options

    Black Start number, and store 40 Speed-Dial numbers and the MFC-3820CN can store 100 numbers. (For USA only) The Brother fax back system number has been preprogrammed in Speed-Dial location Menu/Set Press Use the dial pad to enter a two-digit Speed-Dial location number (01-40 for MFC-3420C, 00-99 for MFC-3820CN).
  • Page 98: Changing Speed-Dial Numbers

    Use the dial pad to enter the name (up to 15 characters). Menu/Set Press (You can use the chart on page 4-3 to help you enter letters.) —OR— Menu/Set Press Go to Step 2 to store another Speed-Dial number. —OR— Stop/Exit Press Changing Speed-Dial numbers...
  • Page 99: Setting Up Groups For Broadcasting

    Then, you can combine them into a Group. Each Group uses up a Speed-Dial number. You can have up to six Groups, or you can assign up to 39 numbers (MFC-3420C) or up to 99 numbers (MFC-3820CN) to one large Group.
  • Page 100 Menu/Set Press Group. Use the dial pad and the chart on page 4-3 to enter a name for the Group. Menu/Set Press (For example, type NEW CLIENTS). Stop/Exit Press You can print a list of all the Speed-Dial numbers. Group numbers will be marked in the column of “GROUP”.
  • Page 101: Dialing Options

    Dialing options There are three ways to dial. (See How to dial on page 6-1 .) Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination.
  • Page 102: Pause

    Pause Redial/Pause Press numbers. If you are dialing overseas, you can press as many times as needed to increase the length of the pause. Fax Redial If you’re sending a fax manually and the line is busy, press Redial/Pause to try again. Any time you want to make a second call to the last number dialed, press If you’re sending a fax automatically and the line is busy, the MFC will automatically redial one time five minutes after the transmission.
  • Page 103: Remote Fax Options

    Remote Fax Options Fax Forwarding/Paging You cannot use Paging and Fax Forwarding at the same time. After you have selected the Paging or Fax Forwarding feature, Fax Storage is set to On automatically. If you bring the Paging or Fax Forwarding feature back to Off , Fax Storage stays on. Programming a Fax Forwarding number When Fax Forwarding is set to On , your MFC stores the received fax in the memory.
  • Page 104: Programming Your Pager Number

    Programming your pager number When Paging is selected, your MFC dials the pager number you’ve programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory. Menu/Set Press Press...
  • Page 105: Setting Fax Storage

    Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location using Fax Forwarding, Paging, or Remote Retrieval operations. (See Remote commands on page 8-6.) If there is paper in your MFC, a back-up copy of each fax will be printed.
  • Page 106: Setting Your Remote Access Code

    Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- Menu/Set Press Enter a three-digit code using...
  • Page 107: Remote Retrieval

    Remote Retrieval You can call your MFC from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times. Using your Remote Access Code Dial your fax number from a telephone or another fax machine using touch tone.
  • Page 108: Remote Commands

    Remote commands Follow the commands below to access features when you are away from the MFC. When you call the MFC and enter your Remote Access Code (3 digits followed by beeps and you must enter a remote command. Remote commands Change the Fax Forwarding or Paging settings 1 OFF...
  • Page 109: Retrieving Fax Messages

    Retrieving fax messages Dial your fax number. When your MFC answers, immediately enter your Remote Access Code (3 digits followed by beep, you have messages. As soon as you hear two short beeps, use the dial pad to press Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by You cannot use...
  • Page 110: Printing Reports

    Printing reports MFC settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Menu/Set Press —OR— Menu/Set Press Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
  • Page 111: Setting The Journal Period

    Setting the Journal Period You can set the MFC to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off , you can print the report by following the Steps on the next page. The default setting is Every 50 Faxes .
  • Page 112: Printing Reports

    1.Help List 2.Quick-Dial 3.Fax Journal 4.Transmission 5.User Settings 6.Network Config (MFC-3820CN only) To print a report For MFC-3420C, press For MFC-3820CN, press Press Menu/Set Press —OR— Enter the number of the report you want to print. For example, press Black Start...
  • Page 113: Making Copies

    Making copies Using the MFC as a copier You can use your MFC as a copier, making up to 99 copies at a time. Enter Copy mode (Copy) Before making copies, make sure that is illuminated (Copy) in green. If it is not, press to enter Copy mode.
  • Page 114: Making A Single Copy

    Making a single copy (Copy) Press Load your original. (See Load originals on page 2-1.) Black Start Press To stop copying, press Making multiple copies (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 115: Using The Copy Keys (Temporary Settings)

    Using the Copy keys (Temporary settings) When you want to change the settings only for the next copy, use the Temporary Copy keys. You can use different combinations. These settings are temporary, and the MFC returns to its default settings 60 seconds after it finishes copying. If you want to use these temporary settings again, place the next original in the ADF within that time.
  • Page 116: Enlarge/Reduce

    Enlarge/Reduce You can select the following enlargement or reduction ratios. Auto sets the MFC to calculate the ratio that fits the size of your paper. Custom allows you to enter a ratio from 25% to 400%. Enlarge/Reduce Press (Copy) Press Load your original.
  • Page 117: Quality

    Quality You can select the copy quality. The default setting is Normal . Press Quality Normal Fast Best (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 118: Options

    Options Options Use the key to set the following copy settings only for the next copy. Press Menu Selections Copy Options select Paper Type Paper Size Brightness Contrast Stack/Sort Page Layout No. of Copies After you finish choosing settings using the shows Press Start and then returns to Menu selections.
  • Page 119: Paper Type

    Paper Type You can change the paper type only for the next copy. Select the type of media that you are using to get the best print quality. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 120: Paper Size

    Paper Size You can change the paper size setting only for the next copy. You can copy only on Letter, Legal and Photo Card (4"(W)X6"(H)) paper. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 121: Contrast

    Contrast You can adjust the copy contrast to help an image look sharper and more vivid. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Options Press Menu/Set...
  • Page 122: N In 1 Copy

    N in 1 copy (Page Layout) You can save paper by copying either two or four pages on one page. If you want to print a poster, use the scanner glass. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 123 If you selected Glossy in the Paper Type setting, 2 in 1 and 4 in 1 copies are not available. 2 in 1 or 4 in 1 copies in color are not available with Multiple Copies. 2 in 1 4 in 1 (P) 4 in 1 (L) 10 - 11 MAKING COPIES...
  • Page 124 Poster (3X3) You can make a poster size copy of a photograph. For Poster copies, you cannot make more than one copy. MAKING COPIES 10 - 12...
  • Page 125: Changing The Default Copy Settings

    Changing the default copy settings You can change the default copy settings. These settings will stay until you change them again. Copy Quality Menu/Set Press Press Normal , Best or Fast . Menu/Set Press Stop/Exit Press Brightness Menu/Set Press Press to make a lighter copy.
  • Page 126: Color Adjustment

    Color Adjustment Menu/Set Press Press Green or Blue . Menu/Set Press Press to increase the color saturation. —OR— Press to decrease the color saturation. Menu/Set Press Return to Step 2 to select the next color. —OR— Stop/Exit Press to select Red , 4.Color Adjust MAKING COPIES 10 - 14...
  • Page 127: Legal Limitations

    Legal limitations Color reproductions of certain originals are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable originals.
  • Page 128: Walk-Up Photocapture Center (Mfc-3820Cn Only)

    Walk-Up PhotoCapture Center only) Introduction Your Brother MFC includes four media drives (slots) for use with popular digital camera media: CompactFlash ® Memory Stick and SD (Secure Digital) Memory card. ® CompactFlash SmartMedia The PhotoCapture Center your digital camera at high resolution to get photo quality printing.
  • Page 129: Basic Flow

    Basic flow Even if your machine is not connected to your computer, you can print photo directly from the digital camera media. This is the basic flow of the direct printing operation. For more details information, please read this chapter from the next page. Insert the media card firmly into the media drive (slot).
  • Page 130: Getting Started

    Getting started There are separate slots on your MFC, for a CompactFlash card, a SmartMedia Use only Smart media cards with a 3.3v voltage rating. Firmly insert the card into the appropriate slot. ® SmartMedia ® MemoryStick SD Card ® CompactFlash PhotoCapture key Lights:...
  • Page 131: Print Images

    Do NOT unplug the power cord or remove the media card from the media drive (slot) while the MFC is reading or writing to the PhotoCapture card (the data or damage the card. The MFC can only read one Media card at a time so do not insert more than one card.
  • Page 132: Printing The Index (Thumbnails)

    Printing the Index (Thumbnails) The PhotoCapture Center No.1, No.2, No.3, and so on). It does not recognize any other numbers or file names that your digital camera or PC have used to identify the pictures. You can print a thumbnail page (Index page with 6 or 4 images per line). This will show all the pictures on the media card.
  • Page 133: Printing Images

    Printing images Before you can print an individual image, you have to know the image number. Print the Index first. (See Printing the Index (Thumbnails) on page 11-5.) Make sure you inserted the media card. PhotoCapture Press Press Print Images . Menu/Set Press If your media card is with DPOF information, the LCD shows...
  • Page 134: Number Of Copies

    Paper Type & Paper Size Press ( Letter Glossy , 4"X 6" Glossy , Letter Plain , Letter Inkjet or 4"X 6" Inkjet ). Menu/Set Press If you selected Letter, go to Step 6. If you selected another size, go to Step 7. —OR—...
  • Page 135: Dpof Printing

    DPOF printing DPOF stands for Digital Print Order Format. Major Digital Camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd. and Matsushita Electric Industrial Co., Ltd. and Sony Corporation.) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to select on the Digital Camera display the images and number of copies you want to print.
  • Page 136: Changing The Default Settings

    Changing the default settings You can adjust the Print Quality, Paper & Print Size, Brightness, ® Contrast, True2Life and Cropping settings, that are shown in the chart. These settings will remain set until you change them again. Menu/Set Press , followed by the number of the setting you want to change.
  • Page 137: Brightness

    Brightness Menu/Set Press Press to make a lighter print. —OR— Press to make a darker print. Menu/Set Press Stop/Exit Press Contrast You can choose the contrast setting. More Contrast will make an image look sharper and more vivid. Menu/Set Press Press to increase the contrast.
  • Page 138: Color Enhancement (True2Life ® )

    Color enhancement (True2Life You can turn on the color enhancement (True2Life more vivid images. Menu/Set Press Press Off ). Menu/Set Press If you select On , you can customize the White Balance, Sharpness or Color Density. If you selected On , Press Menu/Set Press...
  • Page 139: Cropping

    ■ Sharpness This setting enhances the detail of an image. It is similar to adjusting the fine focus on a camera. If the image is not in true focus and you cannot see the fine details of the picture, then adjust the sharpness.
  • Page 140: Using Photocapture Center

    Using PhotoCapture Center your PC You can access the media card that is in the media drive (slot) of the MFC from your PC. See Using PhotoCapture Center ™ PhotoCapture Center Guide on the CD-ROM or Using the PhotoCapture Center ®...
  • Page 141: Important Information

    Important information Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only. When programming emergency numbers or making test calls to emergency numbers: ■ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
  • Page 142 If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your MFC, call Brother Customer Service. (See Brother numbers on page i.) WARNING...
  • Page 143: Federal Communications Commission (Fcc) Declaration Of Conformity (Usa Only)

    Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700 declares, that the products Product Name: MFC-3420C and MFC-3820CN comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 144: Important

    Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Industry Canada Compliance Statement (Canada only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
  • Page 145: Important Safety Instructions

    Important safety instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
  • Page 146 Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call In USA: 1-800-284-4357 or In Canada: 1-877-BROTHER.
  • Page 147: Trademarks

    Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © Copyright 2003 Brother Industries, Ltd. All rights reserved.
  • Page 148: Troubleshooting And Routine Maintenance

    MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES...
  • Page 149 Allow the machine to cool down. Replace the ink cartridges. (See Replacing the ink cartridges on page 13-20.) Allow the machine to warm up. Call Brother Customer Service. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 Reinsert the correct media card.
  • Page 150 ERROR MESSAGES ERROR CAUSE MESSAGE You can’t store data in the memory. Out of Memory (May occur when the MFC’s used as a printer) The paper is jammed in the machine. Paper Jam You inserted a media card that can not be Unsupported used.
  • Page 151: Original Jams

    Original jams If the original is jammed, follow the steps below. Original is jammed in the top of the ADF unit. Take out any paper from the ADF that is not jammed. Lift the ADF cover. Pull the jammed original out to the right. Close the ADF cover.
  • Page 152: Printer Jam Or Paper Jam

    Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the MFC. Paper is jammed inside the front of the MFC. Pull the jammed paper toward you. Paper is jammed in the paper tray. Remove any paper from the paper tray that is not jammed.
  • Page 153: Paper Is Jammed Inside The Paper Tray

    Pull up the jammed paper to remove it. If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. Paper Release Lever Paper is jammed inside the paper tray Pull the paper tray out of the MFC. 13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Tray...
  • Page 154: Paper Is Jammed Inside The Machine

    Pull up the jammed paper to remove it. Paper is jammed inside the machine. Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover. Remove the jammed paper. If the jammed paper is under the print heads, unplug the MFC, and then you can move the print heads to take out the paper.
  • Page 155: If You Are Having Difficulty With Your Machine

    This can be caused by static or interference on the telephone line. You can make a copy using the Black Start key to see if the same problem occurs. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).
  • Page 156 TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. scanning. In PaperPort, click Scan in the File menu and select the Brother TWAIN driver. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 51). When your MFC answers,...
  • Page 157 Make sure the machine is not showing an error message on the LCD. If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart ®...
  • Page 158: How To Improve Print Quality

    MFC will go back standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother your dealer for service. Print quality check If the print quality is not good, you can print a Print Quality Check Sheet to help you find the settings you may need to change.
  • Page 159 STEP A: Color block quality check The LCD shows: Check the quality of the four color blocks on the sheet. (Black/Cyan/Yellow/Magenta). If all lines are clear and visible, press —OR— If you can see missing short lines as shown below, press The LCD will ask you if the print quality is OK for each color.
  • Page 160 STEP B: Alignment Check The LCD shows: Check the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches, press —OR—...
  • Page 161: Checking The Ink Volume

    Quality Check Sheet. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call Brother Customer Service (see Brother numbers on page i). Caution Do NOT touch the print head.
  • Page 162: Packing And Shipping The Mfc

    Packing and shipping the MFC Whenever you transport the MFC, use the packing materials that came with your MFC. If you do not pack the MFC properly, you could void your warranty. Caution Do NOT unplug the MFC after a print job until you hear the final click. First, remove all the ink cartridges and attach the white shipping cover.
  • Page 163 Attach the yellow protective bar. Remove the paper tray and output paper support. If you are packing the MFC for the Brother Exchange Service, keep these items and return only the machine. Wrap the MFC in the bag and place it in the original carton with the original packing material.
  • Page 164 Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. If you are returning your machine to Brother as part of the Exchange Service, pack only the MFC. Keep all separate parts and printed materials to use with your “Exchange”...
  • Page 165: Routine Maintenance

    Routine maintenance Cleaning the scanner Unplug the MFC and lift the document cover. Clean the scanner glass and the white film with isopropyl alcohol on a soft lint-free cloth. White Film Open the document cover. Clean the white film and the glass strip under the film with isopropyl alcohol on a lint-free cloth.
  • Page 166: Cleaning The Mfc Printer Platen

    Cleaning the MFC printer platen ■ Be careful not to touch the paper feed star wheels and flat cable, and encoding film. ■ Be sure to unplug the MFC from the AC power outlet before cleaning the printer platen. To clean your MFC printer platen, wipe it with a soft lint free cloth that is dry.
  • Page 167: Replacing The Ink Cartridges

    Replacing the ink cartridges Your MFC is equipped with an ink dot counter that automatically monitors the ink level in each color cartridge. When the counter detects an ink cartridge is running out of ink, the MFC will notify you with a message on the LCD.
  • Page 168 Hold the new ink cartridge as shown in the illustration, and then peel the sealing tape from the side of the ink cartridge. Carefully peel the tape in the direction away from you. To prevent spilling ink and staining your hands and clothing, remove the sealing tape gently.
  • Page 169 If the Ink Empty message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly. If you still cannot solve a problem with your MFC, call Brother Customer Service. (See Brother numbers on page i.) 13 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE...
  • Page 170: Glossary

    Glossary ADF (automatic document feeder) The original can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of an external phone. Automatic Redial A feature that enables your MFC to redial the last fax number after five minutes if the fax did not go through because the line was busy.
  • Page 171 External phone A TAD (telephone answering device) or telephone that is plugged into the EXT jack of the MFC. F/T Ring Time The length of time that the Brother MFC rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 172 MFL-Pro Suite (MFC-3820CN only) Turns your MFC into a printer and a scanner and enables PC faxing using the MFC. MFL-Pro Suite (MFC-3420C only) Turns your MFC into a printer and a scanner and enables PC fax (sending) using the MFC.
  • Page 173 Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Paging Feature enables your MFC to call your pager when a fax is received into its memory. Pause Allows you to place a 3.5 second delay in the dialing sequence stored on Speed-Dial numbers.
  • Page 174 Scanning The process of sending an electronic image of a paper original into your computer. Scan to Card (MFC-3820CN only) You can scan a black and white or color original into a Media Card. Black and white images will be in TIFF file format and color images may be in PDF or JPEG file format.
  • Page 175: Specifications

    LCD (Liquid Crystal Display) Power Source Power Consumption Dimensions S - 1 SPECIFICATIONS 8 MB (MFC-3420C) 16 MB (MFC-3820CN) Up to 20 pages Temperature: 68°F - 86°F (20°C - 30°C) Humidity: 50% - 70% Paper: 20 lb Letter size 100 Sheets (20 lb) Ink Jet Piezo with 75 ×...
  • Page 176: Print Media

    Weight Noise Temperature Humidity Print media Paper Input Paper Output 24.3 lb (11 kg) Operating: 48 dB A or less Standby: 35 dB A or less Operating: 50°F - 95°F Best Print Quality: 68°F - 91°F Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation)
  • Page 177: Copy

    Up to 12 pages/minute (Letter paper) Color Up to 10 pages/minute (Letter paper) Does not include the time it takes to feed the paper. Based on Brother standard pattern. Fast mode Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) Max.
  • Page 178: Fax

    Auto Answer Communication Source Memory Transmission Out of Paper Reception ITU-T Group 3 MH/MR/MMR/JPEG Automatic Fallback 14400 bps: (MFC-3420C) 33600 bps: (MFC-3820CN) ADF Width: 5.8" to 8.5" ADF Height: 5.8" to 14" Scanner Glass Width: Max. 8.5 in. Scanner Glass Height: Max. 11.7 in.
  • Page 179: Scanner

    “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, JBIG code).
  • Page 180: Printer

    * Black and White Printing: The MFC prints using black ink up to 4800 x 1200 optimized dpi when Photo mode is selected in the printer driver. * Color Printing: The MFC uses Brother’s OP Technology to automatically vary the printing resolution for producing the highest quality output.
  • Page 181: Computer Requirements

    Remote Setup* Only) NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at Application Software is different for Windows ® Macintosh Scanning is supported in 10.2.1 or greater.
  • Page 182: Consumable Items

    This process consumes a small amount of ink. You can connect your machine to a network for Network Printing, Network Scanning and Internet Fax. Also included is Brother BRAdmin Professional Network Management software. Support for: ® Windows 98/Me/2000/XP ®...
  • Page 183: Index

    ... 6-4 Broadcasting ... 6-12 setting up Groups for ... 7-3 Brother accessories and supplies ... ii Brother numbers ... i Customer Service ... i fax back system ... ii Frequently asked questions (FAQs) ... i product support ... i test sheet, sending ...
  • Page 184 Date and Time ... 4-1 Delayed Batch Transmission ... 6-16 Delayed Fax ... 6-14 Dialing a pause ... 7-6 access codes and credit card numbers ... 7-5 automatic fax redial ... 6-8 automatic transmission ...6-4 Groups ... 6-12 manual ... 6-1 Search ...6-2 Speed-Dial ...
  • Page 185 overseas ... 6-13 Real Time Transmission .. 6-9 redialing ... 7-6 resolution ... 6-7 Fax/Tel mode answering at extension phones ... 5-6 double-ringing (voice calls) ... 5-3 F/T Ring Time ... 5-3 Fax Receive Code ... 5-6 receiving faxes ... 5-6 Ring Delay ...
  • Page 186 size of original ... 2-1 Type ... 4-5 Phone line connections ... 1-12 difficulties ... 13-9 multi-line (PBX) ... 1-16 roll over lines ... 1-13 two-line phone system ... 1-13 PhotoCapture Center ® CompactFlash ... 11-1 DPOF printing ... 11-8 ®...
  • Page 187 TAD (telephone answering device), external ... 1-10, 1-15, 5-1 connecting ... 1-10, 1-12 Receive Mode ... 5-1 recording OGM ... 1-12 with two-line jack ... 1-15 Temporary copy settings ... 10-3 Text, entering ... 4-3 special characters ... 4-4 Tone signals on Pulse line ... 7-6 Troubleshooting ...
  • Page 188: Remote Retrieval Access Card

    Remote Retrieval Access card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your MFC’s Paging, Fax Forwarding, and Remote Retrieval features.
  • Page 189 Fold Fold R - 2...
  • Page 190 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 191 ® Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807–0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, CANADA H9B 3H6 Visit us on the World Wide Web These machines are made for use in the USA and CANADA only. We cannot recommend...

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