Warranty; Repair Policy/Instructions - PRO Scientific Bio-Gen PRO200 Operating Manual

Warranty

PRO Scientific Inc. warrants this Homogenizer to be free from defects in materials or workmanship under normal use for
a period not to exceed twenty-four (24) months from receipt. This warranty does not include normal wear from use; it
doesn't apply to any instrument or part which has been altered nor any instrument which has been damaged through
accident, negligence, misuse, abuse, or failure to follow operating instructions, as well as the use of electric currents or
circuits other than those specified on the plate affixed to the instrument.
Liability is limited to repair or replacement of the unit at PRO Scientific's discretion. This warranty is in lieu of all other
warranties either expressed or implied.
Claims against this warranty must be made by first contacting the PRO Scientific Service Department at phone# 203-267-
4600, toll-free 800-5-THE-PRO (800-584-3776) or email sales@proscientific.com. At that time the method for remedy
and service will be determined. Under no circumstances shall a unit be returned to PRO Scientific without first obtaining
a Return Authorization (RA) Number. The RA number must be clearly visible on the return-shipping label. The RA
number serves as identification of this unit once it arrives at the PRO Scientific Service Department.
Claims for part shortages or shipping damage in transit must be reported within ten (10) working days from receipt of
the unit. Such claims made after this time will not be honored. PRO Scientific reserves the right to change, alter, modify
or improve any of its instruments without any obligation to make corresponding changes to any instrument previously
sold or shipped. The foregoing obligations are in lieu of all other obligations and liabilities, including negligence, and all
warranties, of merchantability or otherwise, expressed or implied in fact or by law, and state our entire and exclusive
liability and buyer's exclusive remedy for any claim or damages in connection with the sale or furnishing of goods or
parts.

Repair Policy/Instructions

NOTE: Please follow the below instructions when in need of returning a unit/item for repair to the PRO Scientific Service
Department. The unit/item will not be accepted by the PRO Scientific Service Department without first following these
instructions.
1) Call or email the PRO Scientific Service Department to obtain a Return Authorization Number (RA#),
decontamination form and additional instructions. Phone number: 203-267-4600, toll-free: 800-5-THE-PRO (800-
584-3776), email: sales@proscientific.com
2) Package unit/item in an approved shipping container.
3) Complete and sign both Return Authorization form and decontamination form. Place copies of both inside the
shipping box.
4) Write the RA# on the outside of the shipping box.
5) Ship the unit/item to the following address:
6) PRO Scientific will repair the unit/item in most cases within 48 hours after receiving it.
4
PRO Scientific Inc.
Service Department
Attn: RA#
99 Willenbrock Road
Oxford, CT 06478 USA