newmotion Business Pro 2.2 Installation Manual page 46

Problem Possible cause
LED light is - Problem with
electric vehicle
constantly red with
charge cable - Low/high voltage
warning
plugged in at both
charge point and - Grounding failure
vehicle side
LED light is The charge point
constantly yellow for may be faulted
more than 10
minutes without
charge cable
plugged in
LED light is - The electric
vehicle is delaying
constantly green
the charge session
Meaning: the charge
point is in charge
session but
charging is delayed.
This is normal.
Dynamic Power
This can be a
Sharing could be
problem if the car is
activated,
not charged
preventing the
overnight.
charge point to
continue charging.
Installation manual – NewMotion Business Pro & Lite 2.1 / 2.2 - 091NMEN13
Solution
Follow steps 1-7 below:
1 Reboot the charge point by turning it off by flipping the circuit breaker in the
consumer unit (fuse box) and turn it back on after 20 seconds. It takes around
5-10 minutes for the charge point to reboot.
If no result: proceed to the next step.
2 Check if any message appears on the dashboard of the vehicle.
If no message: proceed to the next step.
3 Check if the vehicle is able to charge on a different charge point. If it is not able
to charge somewhere else: tell the customer to go to the car dealer to have the
vehicle tested.
If the electric vehicle is able to charge on a different charge point: proceed to the
next step.
4 If possible, check if a different vehicle is able to charge on the charge point. If
this is possible: tell the customer to go to the car dealer.
If a different vehicle is able to charge on the charge point: proceed to step 5.
5 Measure the voltage at the grid connection between each phase and neutral
during a charge session. The voltage range should be within 230 Volt ± 10%
(between 207 Volt and 253 Volt).
If the voltage is outside the 10% range at the side of the customer's grid
connection: inform the local grid operator about this issue. The grid operator is
responsible to provide a voltage within this range.
If the voltage is within the 10% range during a charge session: proceed to step 6.
6 Measure the voltage at the charge point between each phase and neutral during
a charge session. The voltage range should be within 230 Volt ± 10% (between
207 Volt and 253 Volt). If it is outside this range at the side of the charge point but
okay at the grid connection, see if the wiring of the power cable is thick enough
(max. 10 mm2).
If the voltage is within the 10% range during a charge session: proceed to the next
step.
7 Measure the earth resistance of the charge point, it should be lower than 100
Ohms. If it is higher, install a proper grounding solution. For example: add an
earthing rod directly connected to the charge point.
If no result:
- Charge point may be broken, please contact your local NewMotion Installation
desk.
Follow step 1 below:
1 Reboot the charge point by turning it off by flipping the circuit breaker in the
consumer unit (fuse box) and turn it back on after 20 seconds. It takes around
5-10 minutes for the charge point to reboot.
If no result:
- Charge point may be broken, please contact your local NewMotion Installation
desk.
1 Check if the electric vehicle has a delayed charging timer scheduled or if there is
a limit on maximum battery state of charge.
If so, check with the customer if this schedule and limit is indeed desired, otherwise
it can be turned off.
2 Check if the customer is able to charge on different charge points.
1 Disable any kind of delayed charging features of the vehicle. Try a new charge
session.
If the LED light does not turn blue, proceed to step 2.
2 Check the data cable between the Business Pro and the Business Lite(s) using a
network cable tester. If the data cable is tested okay, proceed to step 3.
3 If the vehicle is tested okay by the car dealer and the data cables have been
tested, but the light still remains green while you suspect that the charge point
should be charging, please contact your local NewMotion Installation desk.
EN
46