• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
2. Record the system information:
• Product name
• Machine type and serial number
The following illustration shows where to find the machine type and serial number of your computer.
– T14 Gen 2 and P14s Gen 2
– T15 Gen 2 and P15s Gen 2
T14 Gen 2, T15 Gen 2, P14s Gen 2, and P15s Gen 2 User Guide