❺ Troubleshooting; I Appliance Behaviour - Zodiac Alpha iQ Installation And User Manual

❺ Troubleshooting
• If a problem occurs, before you contact your retailer, please carry out these few simple checks
using the following tables.
• If the problem is not resolved, contact your retailer.
• : Actions to be performed by a qualified technician only.

5.1 I Appliance behaviour

Part of the pool is not correctly
cleaned
The appliance does not stay firmly
on the pool bottom
The appliance does not or no
longer climbs the pool sides as it
originally did.
The appliance does not move on
start-up.
The cable gets tangled
The control box does not respond
to any button presses.
There is a difference between
the temperature displayed in
the iAquaLink™ app and the
temperature measured by another
thermometer or device.
The sensor LED is off even though
the cleaner is operating.
If the problem continues contact your retailer:
• Repeat the immersion steps (see § "2.1 I Immersing the cleaner in the pool")
varying the immersion location until you find the right place in the pool.
• There is still air in the appliance's casing. Repeat the immersion operations
(see § "2.1 I Immersing the cleaner in the pool").
• The filter is full or clogged: clean it with fresh water. If the filter is blocked,
clean it with an acid solution (spirit vinegar, for example). Replace the filter
if necessary.
• The propeller is damaged:
In Bottom/Walls/Waterline mode, the cleaner does not systematically climb the
walls. The frequency varies during the cycle. It is normal that the cleaner does
not necessarily climb at the beginning of the cycle. You will have to observe the
cleaner for about 20 minutes to determine if it has stopped climbing the walls.
• The filter is full or clogged: clean it with fresh water. If the filter is blocked,
clean it with an acid solution (spirit vinegar, for example). Replace the filter
if necessary.
• The tyres are worn: replace them.
• Even though the water seems clear, microscopic algae are present in your
pool. They are not visible to the naked eye, and they make the walls slippery
and prevent the appliance from climbing. Carry out shock chlorination and
slightly reduce the pH. Do not leave the appliance in the water during shock
treatment.
• Check that the control box's power socket is receiving a power supply.
• Check that a cleaning cycle has been launched and that the lights are on.
• Do not unroll the entire length of the cable into the pool.
• Place the required length of cable in the pool and spread the rest along the
side of the pool.
• Unplug the power cord from the mains socket, wait 10 seconds and plug it
back in again.
• When the cleaner is at the bottom of the pool, it is normal for there to be
a temperature difference between that measured by the cleaner and that
measured by a thermometer placed at the pool's surface or measured by
another appliance.
• Contact the dealer to check the condition of the sensor unit.
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