Mercedes-Benz A-Class Operator's Manual page 327

Mercedes-Benz emergency call system
Information on the Mercedes-Benz emer‐
gency call system
The Mercedes-Benz emergency call system only
functions in areas where mobile phone coverage
is available from the relevant contract partner.
Insufficient network coverage from the relevant
contract partner may result in an emergency call
not being transmitted.
The ignition must be switched on before an auto‐
matic emergency call can be made.
% The Mercedes-Benz emergency call system
is activated at the factory. Using the
Mercedes-Benz emergency call system is
free of charge.
%
If you wish to activate the Mercedes-Benz
emergency call system, please contact your
dealer. If ownership of a vehicle changes,
e.g. because the vehicle concerned is sold,
the previous owner (i.e. the person selling
the vehicle) must inform the new owner or
contract partner (i.e. the person buying the
vehicle) that the Mercedes-Benz emergency
call system is deactivated.
Overview of the Mercedes-Benz emergency
call system
The Mercedes-Benz emergency call system can
help to decisively reduce the time between an
accident and the arrival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access.
The emergency call can be made automatically
( page 325) or manually . Only make emer‐
→
gency calls if you or others are in need of res‐
cue. Do not make an emergency call in the event
of a breakdown or a similar situation.
Notification in the multimedia system dis‐
play:
SOS NOT READY: the ignition is not on or there
is a malfunction with the emergency call system.
As soon as the emergency call system is availa‐
ble, the notification disappears.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of the Mercedes-Benz emergency call
MBUX (Mercedes-Benz User Experience) 325
system at: http://www.mercedes-benz.com/
connect_ecall.
% If an emergency call is unavailable, a mes‐
sage to this effect also appears in the multi‐
function display of the instrument cluster.
Triggering an automatic emergency call
Requirements
The ignition is switched on.
R
The starter battery is sufficiently charged.
R
The Mercedes-Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
After activation of the restraint systems such
R
as airbags or Emergency Tensioning Devices
after an accident.
After an automatically initiated emergency
R
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.