Problems With Wireless Communication; Obtaining A Recovery Key; Obtaining A Regression Key (U.s. Only) - Norstar Modular ICS 5.0 Companion Installer's Manual

Problems with wireless communication

Obtaining a Recovery Key

A disabled Norstar Companion system implies that base
stations and portables are not operational. UTAM registering
information is, however, retained.
To reactivate Norstar Companion communication on a
disabled system, you require a UTAM Recovery Key. To
obtain and enter the Recovery Key, follow the procedures for
the UTAM Activation Key explained in Software keys (U.S.
only) on page 64.

Obtaining a Regression Key (U.S. only)

You may need a Regression Key if one of the following
conditions occurs:
• a defective ICS is replaced
• an ICS has lost its System Identification Number (SysID)
due to a power outage for more than 72 hours
P0941568 01
(U.S. only) If you are relocating a base station,
call the Nortel Networks Customer Response
Center at 1-800-321-2649 to verify that you have
approval from UTAM Inc. Please have your
System ID number ready when you call.
Taking a base station out of service causes radio
coverage to degrade.
Troubleshooting / 97
Modular ICS 5.0 Companion Installer Guide