Norstar Modular ICS 7.0 Manuals

Manuals and User Guides for Norstar Modular ICS 7.0. We have 1 Norstar Modular ICS 7.0 manual available for free PDF download: System Manual

Norstar Modular ICS 7.0 System Manual

Norstar Modular ICS 7.0 System Manual (294 pages)

Norstar Modular ICS 7.0 System Coordinator Guide

Brand: Norstar | Category: Telephone System | Size: 2.44 MB

Table of Contents

Table of Contents
3
Getting Started with Norstar

13
- Using this Guide
  13
  - Emergency 911 Dialing
    13
- Understanding Programming
  14
- Before You Start
  15
- What You Need to Do Programming
  15
- Using Buttons
  16
- Using the Buttons under the Display
  19
  - The Programming Overlay
    19
  - Routing Service
    20
  - Restrn Service
    20
  - Ringing Service
    20
- A Map for Using Programming
  21
- Starting and Ending a Session
  24
- Ending a Session
  25
Frequently Used Programming Operations

27
Answering Calls

41
Making Calls

75
Time Savers for Making Calls

87
Handling Many Calls at Once

97
- Using Hold
  97
  - Retrieving a Held Call
    97
  - Listening on Hold
    98
  - Holding a Call Exclusively
    98
- Using Call Queuing
  99
Transferring Calls

101
- Using the Transfer Feature
  101
  - Transferring a Call
    101
  - N0000626 03 Modular ICS 7.0 System Coordinator Guide
    101
  - Transferring External Calls
    102
  - Canceling a Transfer
    103
- Using Camp-On
  104
- Parking a Call
  106
  - Retrieving a Parked Call
    106
  - Using Call Park
    106
- System-Wide Call Appearance (SWCA) Codes
  108
- Using Callback
  110
Forwarding Your Calls

111
- Forwarding Your Calls Within the System
  111
  - Canceling Call Forward
    111
  - Using Call Forward at Your Telephone
    112
  - Overriding Call Forward
    112
  - Changing the Automatic Call Forward Settings
    113
  - Changing Forward no Answer
    113
  - Changing the Delay before a Call Is Forwarded
    113
  - Forward on Busy
    114
  - DND on Busy
    114
  - Call Forward and Voice Mail
    115
- Line Redirection
  116
- Centralized Voice Mail and Auto Attendant
  122
  - Using a Centralized Voice Mail System
    122
Communicating in the Office

123
- Paging
  123
- Sending Messages
  127
  - Sending a Message
    127
  - Canceling a Message You Have Sent
    128
- Viewing Your Messages
  129
- Using Voice Call
  134
Tracking Your Incoming Calls

137
- Using Call Log
  137
  - Call Log Options
    139
  - Logging a Call Manually
    139
  - Enabling and Disabling Autobumping
    139
  - Viewing Your Call Log
    140
  - Viewing a Call Log Item
    140
  - Erasing Log Items
    140
  - Making a Call Using Call Log
    141
  - Creating a Password to Your Call Log
    141
  - Changing Your Call Log Password
    142
  - Deleting an Assigned Password
    142
- Using External Voice Mail
  144
Customizing Your Telephone

145
- Finding out What a Button Does Using Button Inquiry
  145
- Changing the Set Display Contrast
  146
- Changing the Language on the Display
  146
- Programming a Feature Code Onto a Memory Button
  147
  - Programming Feature Buttons
    147
  - Erasing a Feature Button
    147
- Labeling Your Set
  149
  - Applying Button Labelling
    149
  - Digital Phones
    149
- Default Button Assignments
  150
  - 7316E Button Defaults
    150
  - 7316 Digital Phone Button Defaults
    152
  - 7208 Button Defaults
    154
  - 7100 Digital Phone Button Defaults
    154
  - Rules of Default Button Assignment
    155
- Moving Line Buttons
  156
- Changing the Type of Ring
  157
- Adjusting the Ring Volume
  158
- Hiding the Message or Calls Indication
  158
User Preferences

159
- Using User Preferences
  159
  - Changing Button Programming
    160
  - Changing User Speed Dial
    161
  - Changing Call Log Options
    162
  - Changing How Calls Are Dialed
    162
  - Changing the Language Used on the Display
    162
  - Making the Display Lighter or Darker
    162
  - Changing the Ring Type
    163
Programming Hunt Groups

165
- Adding or Removing Members from a Group
  167
  - Moving Members of a Group
    168
- Assigning or Unassigning Lines to a Group
  169
- Setting the Distribution Mode
  170
- Setting the Hunt Delay
  171
- Programming Busy Line Setting
  172
- Programming the Queue Time-Out
  173
- Programming the Overflow Set
  173
- Setting the Name
  174
- Allowing/Disallowing an Auxiliary Ringer
  175
- Assigning a Distinctive Ring Pattern to a Hunt Group
  175
- Using Silent Monitor
  176
  - Feature Notes
    179
Using the Hospitality Features

181
- Hospitality Passwords
  181
- Room/Desk Information
  183
  - Programming Room Information
    183
  - Using the Room/Set Programming
    185
- Programming the Alarm Feature
  187
  - Using the Administration Set to Control Alarms
    188
  - Using the Alarm
    189
  - Canceling an Alarm
    190
  - Turning off an Alarm
    190
Telephone Features

191
- Installing Digital Phones
  191
- Naming a Telephone or a Line
  193
- Moving Telephones
  193
- Stopping Calls from Ringing at Your Telephone: Do Not Disturb (DND)
  194
  - Stopping Calls
    194
  - Refusing to Answer a Call
    194
  - Canceling Do Not Disturb
    194
  - Using Do Not Disturb
    194
- Using Background Music
  195
  - Turning Background Music off
    195
ISDN PRI and BRI

197
- Isdn Pri
  197
- ISDN PRI Features
  198
  - Network Name Display for PRI
    198
  - Name and Number Blocking for PRI
    199
  - Emergency 911 Dialing
    199
  - Two-Way DID
    199
  - Call by Call Service Selection for PRI
    200
  - Dialing Plan and PRI
    201
- Isdn Bri
  202
  - Line Access from an ISDN Terminal
    203
- ISDN BRI Features
  203
  - Network Name Display for BRI
    203
  - Name and Number Blocking for BRI
    204
- Service Provider Features
  204
  - Call Forward
    204
  - Canceling Call Forward
    205
  - Calling the Number Your Calls Are Forwarded to
    205
  - Automatic Call Back
    205
  - Automatic Recall
    205
  - MCID (Profile 2)
    206
  - Network Call Diversion (Profile 2)
    207
  - Overlap Dialing (Profile 2)
    207
- ISDN BRI Terminals
  207
- ISDN Applications for BRI and PRI
  207
Using System Features

209
- Using Alternate or Scheduled Services
  209
- Turning Services on and off
  210
  - An Example of How to Turn on a Service Manually
    212
- Turning Services on and off
  213
  - Viewing the Active Services on a Two-Line Display
    214
  - Viewing the Active Services on a One-Line Display
    214
- Using Passwords
  217
  - Using a Basic Password
    217
  - Changing Passwords
    218
  - Clearing a Call Log Password
    219
  - Hospitality Passwords
    219
  - Silent Monitor Password
    220
- Using Special Telephones
  221
  - Direct-Dial
    221
  - Changing the Direct-Dial Telephone Assignments
    221
  - Hotline
    222
  - Bypassing a Hotline
    222
  - Making a Telephone a Hotline Telephone
    223
  - Control Telephone
    224
  - SM Supervisor
    224
- Using Set Lock
  225
  - Changing Set Lock Programming for a Telephone
    225
- Using an Auxiliary Ringer
  226
  - Turning the Auxiliary Ringer for a Telephone on or off
    226
- Using Host System Dialing Signals
  227
  - Link
    227
  - Preventing a Telephone from Using Link
    227
  - Pause
    228
  - Long Tones
    229
  - Programmed Release
    229
  - Run/Stop
    230
  - Wait for Dial Tone
    230
  - Using Tone Dialing for a Call
    231
- Using Your Norstar System from an External Location
  231
- Tones
  234
- Using Class of Service (COS) Passwords
  235
  - Changing Your Class of Service
    235
General System Features

237
- Set Profile
  237
- Line Profile
  237
- Pulse or Tone Dialing
  238
- Disconnect Supervision
  238
- Hunt Groups
  238
- Internal Numbers
  239
- Line Assignment
  239
- Target Line
  240
- Line Pools
  241
- Overflow Call Routing
  241
- Telephones with no Line Buttons
  242
  - Memory Buttons
    242
  - One-Line Display
    243
  - Prime Line
    243
  - Private Lines
    243
  - Volume Bar
    244
Troubleshooting

245
- Using the Alarm Telephone
  245
- Reporting and Recording Alarm Codes
  245
- Testing the Telephone
  246
Common Feature Displays

249
- Call Information
  255
- Call Log
  255
- Call Park
  255
- Call Queuing
  256
- Contrast Adjustment
  256
- Dialing Modes
  257
- Last Number Redial
  261
- Ring Again
  265
- Ring Type
  265
- Ring Volume
  265
- System Coordinator
  267

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