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Aerohive Networks
•
Check connectivity to HiveManager Online:
ping redirector.aerohive.com
capwap ping redirector.aerohive.com
•
Ensure that any intervening firewalls allow one of the following sets of services from the HiveAP to
HiveManager Online:
CAPWAP (UDP 12222), SSH (TCP 22), and HTTPS (TCP 443)
or
HTTP (TCP 80) and HTTPS (TCP 443)
•
If a wireless client cannot form an association with an SSID, check that it is within range and is configured to use
the same authentication method as the SSID. For example, if the client is configured to use Open or WEP
authentication but the SSID is set for WPA or WPA2, the client will not be able to associate with the HiveAP. To
see the security settings for an SSID, click Configuration > SSIDs > ssid_name > Advanced Access Security
Settings, and look at the SSID access security type, the key management method, and the encryption method.
•
If the client associates and authenticates itself, but the HiveAP cannot forward traffic, check that the HiveAP is
assigning the correct user profile, and if so, that it is also assigning the correct VLAN. To see the user profile and
VLAN that a HiveAP assigns to a client, log in to HiveManager, click Monitor > Clients > Active Clients >
client_mac_address. Check the user profile attribute and VLAN. If they are correct, then check that the client
has received its network settings through DHCP. To check connectivity to a DHCP server, click Tools > VLAN
Probe, choose the HiveAP with which the client is associated from the HiveAP drop-down list, and enter IDs for
the VLAN range that you want to check. Click Start to send a DHCP DISCOVER message, and see if it elicits a
response. Also check that the VLAN configuration for the port on the connecting switch is correct.
To remove all settings and return the configuration to its factory default settings, enter the reset config
command or use a pin to press the Reset button on the chassis and hold it down for at least 10 seconds.
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HERE TO GO FOR
Technical Documentation
Aerohive provides various technical documents for its products. For information about CLI commands, see the
CLI reference guides available in HTML format. For information about HiveManager and HiveAP hardware and
software topics, see the Aerohive Deployment Guide (PDF). The deployment guide contains information about
HiveAPS and HiveManager appliances, WLAN deployment considerations, and detailed configuration instructions
for commonly used features. To access Aerohive product documentation, visit www.aerohive.com/techdocs.
HiveManager Help System
The HiveManager Help system contains a wealth of information about all the features you can configure through
HiveManager. To access it, click the Help icon in the upper right corner of the GUI. A Help topic that pertains to
the currently active GUI page appears. To see other Help topics, use the table of contents to browse the system
or the search tool to find information about a specific subject.
Support Site
Access technical support services, documentation, and software at www.aerohive.com/support/login.html.
After registering for an account, you will receive a user name and password to enter when logging in. You can
contact Support for assistance through the web site or by phone (+1 408.510.6100 or 866.365.9918).
Training
Aerohive offers courses covering the Aerohive cooperative control concepts, the installation and configuration
of Aerohive products, and how to troubleshoot issues and optimize performance. For more information, visit
www.aerohive.com/support/training.html.
Aerohive also offers CBT (computer-based training) modules. CBTs are online Flash tutorials that explain
Aerohive concepts and walk you through configuration procedures step by step. You can use CBTs to familiarize
yourself with the HiveManager GUI and learn how to configure HiveAPs. Aerohive CBTs are available for free
online at www.aerohive.com/techdocs.
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