Aerohive HiveAP 20 Deployment Manual
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  • Page 2 Copyright Notice Copyright © 2008 Aerohive Networks, Inc. All rights reserved. Aerohive Networks, the Aerohive Networks logo, HiveOS, HiveAP, and HiveManager are trademarks of Aerohive Networks, Inc. All other trademarks and registered trademarks are the property of their respective companies.
  • Page 3: Federal Communication Commission Interference Statement

    The Wi-Fi CERTIFIED™ Logo is a certification mark of the Wi-Fi uses and can radiate radio frequency energy and, if not installed and ® Alliance . The Aerohive HiveAP 20 ag has been certified for WPA™, used in accordance with the instructions, may cause harmful ® WPA2™, WMM (Wi-Fi Multimedia™), WMM Power Save, and the...
  • Page 4: Declaration Of Conformity In Languages Of The European Community

    AP C OMPLIANCE NFORMATION HiveAP 20 ag Safety Compliance The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. Power Cord Safety The firmware setting is not accessible by the end user.
  • Page 5 Liability Disclaimer Installation of Aerohive equipment must comply with local and national electrical codes and with other regulations governing this type of installation. Aerohive Networks, its channel partners, resellers, and distributors assume no liability for personal injury, property damage, or violation of government regulations that may arise from failing to comply with the instructions in this guide and appropriate electrical codes.
  • Page 6: Table Of Contents

    Troubleshooting....................18 Management ......................18 Deploying with Confidence ..................18 Basic Wi-Fi Concepts ..................19 Chapter 2 The HiveAP 20 ag Platform............23 HiveAP 20 Product Overview ................24 Ethernet and Console Ports ..................26 Status LEDs ......................27 Antennas ......................28 Mounting the HiveAP 20..................29...
  • Page 7 Rack Mounting the HiveManager................65 Device, Power, and Environmental Specifications.............66 Chapter 6 The High Capacity HiveManager Platform........67 Product Overview ...................68 Rack Mounting the High Capacity HiveManager ............70 Replacing Power Supplies..................73 Replacing Hard Disk Drives ................74 Device, Power, and Environmental Specifications.............75 Aerohive...
  • Page 8 Using MAC Addresses..................95 Example 2: Defining Network Objects and MAC Filters ..........97 Defining a MAC OUI ....................97 Mapping the MAC OUI and Services to Aerohive Classes ..........98 Defining VLANs ....................100 Creating IP Addresses ................... 101 Creating a MAC Filter ................... 103 Example 3: Providing Guest Access ..............
  • Page 9 Commands for Example 1 ..................170 Commands for Example 2 ..................170 Commands for Example 3 ..................171 Commands for Example 4 ..................172 Commands for Example 5 ..................174 Chapter 11 Traffic Types ..............175 Appendix A Country Codes ..............177 Aerohive...
  • Page 10: Chapter 1 Preparing For A Wlan Deployment

    Chapter 1 Preparing for a WLAN Deployment To ensure a smooth WLAN deployment, you need to begin with a bit of planning. A straightforward review of your deployment plan before you begin will result in optimal results more quickly. The goals of this chapter are to assist you in assessing your readiness for WLAN implementation and to provide tips and tricks to resolve any issues that might arise in your environment.
  • Page 11: Assessing Your Requirements

    Next, make a complete list of the application types that your Aerohive network will need to support. Begin your list with mission-critical applications, paying special attention to those that generate high levels of traffic and those requiring deterministic behavior.
  • Page 12: New Wlan Deployment

    LANNING Upgrading from a thin AP solution is also easy. However, because a thin AP makes use of an overlay tunneled network, you sometimes have to add a local VLAN for access or use tunnels to replicate the overlay network. However, because using VLANs rather than tunnels provides significant performance and scalability advantages, that is clearly the recommended path.
  • Page 13: Site Surveys

    If there are areas where access points are interfering with each other, they then relocate one or more of them. With the Aerohive cooperative RF control, HiveAPs automatically adjust their channel and power to compensate for coverage gaps and areas of interference.
  • Page 14: Budgeting Wi-Fi: The Chicken And Egg Problem

    Budgeting Wi-Fi: The Chicken and Egg Problem The hardware cost of a Wi-Fi solution is generally driven by the number of access points needed, and an Aerohive network is no exception. Unfortunately, a traditional challenge of budgeting for Wi-Fi is that it is difficult to know how many access points to plan for until you have deployed and measured them.
  • Page 15: Associated Access Point Costs

    Installation and Wiring • CAT5 – CAT5 wiring is required for all HiveAPs acting as portals. One advantage of Aerohive Networks is that you can deploy HiveAPs in a mesh to avoid some of the wiring costs. • Power – Power lines are required for all HiveAPs acting as mesh points.
  • Page 16: Overcoming Physical Impediments

    You will run into challenges if there are many users and high capacity service goals. In these situations, it is important to tune down the RF to a minimal level. If you are using Aerohive cooperative RF control, the HiveAPs do this on their own automatically.
  • Page 17 Be aware of metal-lined firewalls, steel pillars, and other metallic surfaces. RF signals can reflect off metal surfaces, which can cause unexpected coverage patterns. Also watch out for objects that can block or reflect signals, such as mirrors, plants, walls, steel doors, elevator shafts, and bathroom stalls. Aerohive...
  • Page 18: Preparing The Wired Network For Wireless

    Preparing the Wired Network for Wireless One of the advantages of moving to an Aerohive WLAN is that you do not have to make changes to the underlying network, such as putting controllers into wiring closets. This can save you considerable time and effort during installation.
  • Page 19: Operational Considerations

    RF interference on your network. You should schedule and perform periodic walkthroughs to ensure that the design goals of the wireless network continue to be met. The Aerohive HiveManager provides quick views into how the network is behaving, which HiveAPs are the most heavily loaded, and which have the most clients.
  • Page 20: Basic Wi-Fi Concepts

    ASIC ONCEPTS ASIC ONCEPTS The goal of this section is to provide some background on Wi-Fi propagation and how to lay out a wireless network. While RF (radio frequency) engineering is a rather complicated science, this section provides a simple overview on the basics of Wi-Fi propagation and channel layout that you need to be able to install an enterprise WLAN.
  • Page 21 It allows them to place more access points in a tighter spot by using pre-existing walls and other impediments to Wi-Fi propagation to keep them from interfering with each other. Figure 4 Path Loss through a Wall Aerohive...
  • Page 22 ASIC ONCEPTS Microwave ovens, wireless video cameras, Bluetooth headsets, and cordless phones can all interfere with Wi-Fi signals (see Figure 5). Excess noise in an environment is often difficult to diagnose and can have a major negative impact on network performance. To discover noise sources, a spectrum analysis system is needed. AirMagnet provides an affordable spectrum analysis tool that operates in the 2.4 GHz and 5 GHz spectra.
  • Page 23 Note: There are alternative 2.4 GHz channel layouts, such as one for four channels using 1, 4, 8 and 11 and another using channels 1, 5, 9 to counter interference from microwaves, which tend to cause interference in the high end of the spectrum. Aerohive recommends alternative channel layouts only for the most challenging radio environments.
  • Page 24: Chapter 2 The Hiveap 20 Ag Platform

    Chapter 2 The HiveAP 20 ag Platform The Aerohive HiveAP 20 ag is a new generation wireless access point. HiveAPs have the unique ability to self-organize and coordinate with each other, creating a distributed-control WLAN solution that offers greater mobility, security, quality of service, and radio control.
  • Page 25: Hiveap 20 Product Overview

    RODUCT VERVIEW The HiveAP 20 ag is a multi-channel wireless AP (access point). It is compatible with IEEE 802.11b/g (2.4 GHz) and IEEE 802.11a (5 GHz) standards and supports a variety of Wi-Fi (wireless fidelity) security protocols, including WPA (Wi-Fi Protected Access) and WPA2.
  • Page 26 The 48-volt DC power connector (0.38 amps) is one of two methods through which you can power the HiveAP 20. To connect it to a 100 – 240-volt AC power source, use the AC/DC power adaptor that is available as an extra option.
  • Page 27: Ethernet And Console Ports

    Chapter 2 The HiveAP 20 ag Platform Ethernet and Console Ports There are two ports on the HiveAP 20: a 10/100Base-T/TX Ethernet port and a male DB-9 console port. Both ports use standard pin assignments. The pin assignments in the PoE (Power over Ethernet) Ethernet port follow the TIA/EIA-568-B standard (see Figure 2).
  • Page 28: Status Leds

    Because this is a console port, only pins 2, 3, and 5 need be used. Status LEDs The four status LEDs on the top of the HiveAP 20 indicate various states of activity through their color (dark, green, amber) and illumination patterns (steady glow or blinking). The meanings of the various color + illumination patterns for each LED are explained below.
  • Page 29: Antennas

    Chapter 2 The HiveAP 20 ag Platform Antennas The HiveAP 20 includes two fixed dual-band antennas with 3-dBi gains. These antennas are omnidirectional, providing fairly equal coverage in all directions in a toroidal (donut-shaped) pattern around each antenna. When the antennas are vertically positioned, coverage expands primarily on the horizontal plane, extending horizontally much more than vertically.
  • Page 30: Mounting The Hiveap 20

    OUNTING THE Using the mounting plate and track clip, you can mount the HiveAP 20 to the tracks of a dropped ceiling grid. Using just the mounting plate, you can mount the HiveAP to any surface that can support its weight (1.5 lb., 0.68 kg).
  • Page 31: Surface Mount

    Surface Mount You can use the mounting plate to attach the HiveAP 20 to any surface that supports its weight, and to which you can screw or nail the plate. First, mount the plate to the surface, and then attach the device to the plate, as shown...
  • Page 32: Device, Power, And Environmental Specifications

    NVIRONMENTAL PECIFICATIONS Understanding the range of specifications for the HiveAP 20 is necessary for optimal deployment and device operation. The following specifications describe the physical features and hardware components, the power adapter and PoE (Power over Ethernet) electrical requirements, and the temperature and humidity ranges in which the device can operate.
  • Page 33 Chapter 2 The HiveAP 20 ag Platform Aerohive...
  • Page 34: Chapter 3 The Hiveap 28 Outdoor Platform

    Chapter 3 The HiveAP 28 Outdoor Platform The Aerohive HiveAP 28 is a new generation wireless access point that is customized for outdoor use. It is mountable in any direction and on any hard surface, post, or wire strand. It can receive power either through an Ethernet cable or power cord.
  • Page 35: Hiveap 28 Product Overview

    (The other method that the HiveAP can obtain power is through its PoE port.) Aerohive...
  • Page 36: Ethernet Port

    AP 28 P RODUCT VERVIEW Component Description 10/100 Mbps PoE Port The 10/100-Mbps Ethernet port supports IEEE 802.3af PoE (Power over Ethernet) and receives RJ-45 connectors. The HiveAP can receive its power through an Ethernet connection to PSE (power sourcing equipment) that is 802.3af-compatible.
  • Page 37: Power Connector

    Power Connector The HiveAP 28 can receive power through an Ethernet cable using PoE or through a power cord. Aerohive recommends using either PoE or wiring the power cord directly to a 100 – 240-volt AC power source. Only plug the power cord into an electric outlet when configuring the device before deployment or when testing it in the lab.
  • Page 38: Antennas

    The two 802.11a antennas link internally to Radio 2 and broadcast in the 2.4 GHz frequency range. and broadcast in the 5 GHz frequency range. Note: The HiveAP 20 uses command to enable an interface interface radio antenna external external antenna attached to it. Entering this command on the HiveAP 28 disables the antenna on the opposite side of the device from the radio to which the interface is linked and results in a loss of diversity.
  • Page 39: Mounting The Hiveap 28 And Attaching Antennas

    (Canada); and if local or national electrical codes are not available, refer to IEC (International Electrotechnical Commission) 364, Part 1 through 7 (other countries). • To prevent damage, avoid over-tightening the connectors, nuts, and screws used to mount the HiveAP 28 and antennas. Aerohive...
  • Page 40: Pole Mount

    AP 28 OUNTING THE TTACHING NTENNAS Pole Mount To mount the HiveAP 28 to a pole with a 1.5-inch diameter, you need two sets of the L-shaped brackets, two 2" U-bolts, saddle clamps, and the nuts, bolts, and washers shown in Figure 5.
  • Page 41: Strand Mount

    Note: Repeat the preceding steps to fasten the other end of the HiveAP 28 to the cable or wire strand. 3. Attach the 90-degree type N adapters to the two 2.4 GHz antenna connectors and then attach the antennas to the adapters so that the antennas face downward. For details, see "Attaching Antennas" on page Aerohive...
  • Page 42: Surface Mount

    Note: Because the metal in a wall can degrade the radio signal pattern, Aerohive recommends using sector antennas instead of omnidirectional antennas when mounting the device on a wall.
  • Page 43: Attaching Antennas

    The two 2.4 GHz and two 5 GHz antennas that ship with the HiveAP 28 have male Type N connectors that you can connect directly to the female Type N antenna connectors on the HiveAP 28. You can also use self-amalgamating PTFE (polytetrafluoroethylene) tape, which is available separately from Aerohive, to create a waterproof seal at the points of attachment.
  • Page 44 PVC (polyvinyl chloride)—so that it does not distort the signal. Aerohive recommends that antennas be installed away from power lines and obstructions that can interfere with radio coverage.
  • Page 45: Device, Power, And Environmental Specifications

    Peak Power Output (dBm) 17.80 17.40 17.60 Environmental Specifications • Operating temperature: -40 to 140 degrees F (-40 to 60 degrees C) • Storage temperature: -40 to 194 degrees F (-40 to 90 degrees C) • Relative Humidity: Maximum 100% Aerohive...
  • Page 46: Chapter 4 The Hiveap 340 Platform

    Chapter 4 The HiveAP 340 Platform The Aerohive HiveAP 340 is a high-performance and highly reliable 802.11n wireless access point. The HiveAP 340 provides dual concurrent 802.11b/g/n and 802.11a/n radios for 3x3 MIMO (Multiple In, Multiple Out) and dual 10/100/1000 Ethernet ports for link aggregation or link redundancy. Its power management system uses a concept called smart PoE (Power over Ethernet) to adjust its power consumption automatically in response the available power in different environments.
  • Page 47: Hiveap 340 Product Overview

    (for IEEE 802.11b/g/n), to the connectors on the side panel with the Ethernet ports. Connect the shorter antennas, which support 5 GHz frequencies (for IEEE 802.11a/n), to the connectors on the side panel with the device lock slot. For details, see "Antennas" on page Aerohive...
  • Page 48 AP 340 P RODUCT VERVIEW Component Description 10/100/1000 Mbps PoE Ports The two 10/100/1000-Mbps Ethernet ports—ETH0 and ETH1—support IEEE 802.3af and 802.3at PoE (Power over Ethernet) and receive RJ-45 connectors. The HiveAP can receive power through one or both Ethernet connections from power sourcing equipment (PSE) that is compatible with the 802.3af standard and forthcoming 802.at standard.
  • Page 49: Ethernet And Console Ports

    RJ-45 Connector White/Orange end. Orange For cross-over Ethernet cables, the wires terminate at one end according White/Green to the T568A standard and at the Blue other according to T568B. White/Blue Green White/Brown Brown Aerohive...
  • Page 50: Smart Poe

    Smart PoE The HiveAP 340 applies the Aerohive concept of smart PoE to adjust power consumption as necessitated by varying levels of available power. If the HiveAP needs more power than is available, it first disables the ETH1 interface. If it still needs more power, it switches from 3x3 MIMO (Multiple In, Multiple Out) to 2x3 (see "MIMO"...
  • Page 51 It uses ETH0 if neither red0 nor agg0 has any member interfaces and the link state for ETH0 is UP. • It uses ETH1 if neither red0 nor agg0 has any member interfaces, the link state for ETH0 is DOWN, and the link state for ETH1 is UP . Aerohive...
  • Page 52: Console Port

    AP 340 P RODUCT VERVIEW Console Port The pin-to-signal mapping in the RJ-45 console port is shown shown in Figure Figure 3 Console Port Pin Assignments RJ-45 Console Port Console Port Pin Assignments Signal Direction RTS (Request to Send) Output, unused DTR (Data Terminal Ready) Output, unused TXD (Transmitted Data)
  • Page 53: Status Leds

    { wifi0 | wifi1 } radio power <number> command, where <number> can be from 1 to 20 and represents a value in dBm. Aerohive...
  • Page 54: Mimo

    AP 340 P RODUCT VERVIEW Figure 5 HiveAP 340 Antennas Generally, orient the antennas vertically for improved radio coverage, as shown here: When mounting the HiveAP 340 on a ceiling, orient its antennas downward. When mounting the HiveAP on a wall or post, fully extend its antennas upward and downward.
  • Page 55 HiveAP 340 radio functioning in access mode might be configured to use two RF chains for transmitting and three for receiving. In that case, its configuration can be presented as "2x3". In general, the number of receive antennas is equal to or greater than the number of transmit antennas. Aerohive...
  • Page 56: Using Mimo With Legacy Clients

    AP 340 P RODUCT VERVIEW Using MIMO with Legacy Clients In addition to supporting up to 300-Mbps throughput per radio for 802.11n clients, MIMO (Multiple In, Multiple Out) can improve the reliability and speed of legacy 802.11a/b/g client traffic. When an 802.11a/b/g access point does not receive acknowledgement that a frame it sent was received, it resends that frame, possibly at a somewhat lower transmission rate.
  • Page 57: Mounting The Hiveap 340

    Attach the HiveAP 340 to the mounting plate and connect the cables, as shown in Figure 9 on page Note: You can tie the cables to the tie points (small arched strips) on the mounting plate to prevent them from being pulled out of their connections accidentally. Aerohive...
  • Page 58: Locking The Hiveap 340

    AP 340 OUNTING THE Figure 9 Attaching the HiveAP 340 to the Mounting Plate and Connecting Cables When done, adjust the ceiling tiles back into their former position. Locking the HiveAP 340 To lock the HiveAP 340 to the mounting plate, use either a Kensington lock or the lock adapter that is included with the mounting kit and a small padlock (not included).
  • Page 59: Surface Mount

    Ethernet cables and a power cable. Note: There are a variety of holes through which you can screw or nail the plate in place. Choose the two or three that best suit the object to which you are attaching it. Aerohive...
  • Page 60: Device, Power, And Environmental Specifications

    EVICE OWER NVIRONMENTAL PECIFICATIONS EVICE OWER NVIRONMENTAL PECIFICATIONS Understanding the range of specifications for the HiveAP 340 is necessary for optimal deployment and device operation. The following specifications describe the physical features and hardware components, the power adapter and PoE (Power over Ethernet) electrical requirements, and the temperature and humidity ranges in which the device can operate.
  • Page 61 Chapter 4 The HiveAP 340 Platform Aerohive...
  • Page 62: Chapter 5 The Hivemanager Platform

    Chapter 5 The HiveManager Platform The HiveManager Network Management System provides centralized configuration, monitoring, and reporting for multiple HiveAPs. The following are a few of the many benefits that a HiveManager offers: • Simplified installations and management of up to 500 HiveAPs •...
  • Page 63: Product Overview

    Chapter 5 The HiveManager Platform RODUCT VERVIEW The Aerohive HiveManager is a central management system for configuring and monitoring HiveAPs. You can see its hardware components in Figure 1 and read a description of each component in Table Figure 1 HiveManager Hardware Components...
  • Page 64: Ethernet And Console Ports

    RODUCT VERVIEW Component Description USB Port The USB port is reserved for internal use. Status LEDs The status LEDs convey operational states for the system power and hard disk drive. For details, see "Status LEDs" on page MGT and LAN Ethernet Ports The MGT and LAN Ethernet ports are compatible with 10/100/1000-Mbps connections, automatically negotiate half- and full-duplex mode with the connecting devices, and support RJ-45 connectors.
  • Page 65: Status Leds

    (steady glow or blinking). The meanings of the various color + illumination patterns for each LED are shown in Figure Figure 4 Status LEDs System Power Hard Disk Drive Dark: No power Dark: Idle Steady illumination: Powered on Blinking: Active Aerohive...
  • Page 66: Rack Mounting The Hivemanager

    OUNTING THE ANAGER OUNTING THE ANAGER You can mount the HiveManager in a standard 19" (48 cm) equipment rack with two rack screws—typically 3/4", 1/2", or 3/8" long with 10-32 threads. The HiveManager ships with mounting brackets already attached to its left and right sides near the front panel (see Figure 1 on page 62).
  • Page 67: Device, Power, And Environmental Specifications

    Power supply cord: Standard three conductor SVT 18AWG cord with an NEMA5-15P three-prong male plug and three-pin socket Environmental Specifications • Operating temperature: 32 to 140 degrees F (0 to 60 degrees C) • Storage temperature: -4 to 176 degrees F (-20 to 80 degrees C) • Relative Humidity: 10% – 90% (noncondensing) Aerohive...
  • Page 68: Chapter 6 The High Capacity Hivemanager Platform

    Chapter 6 The High Capacity HiveManager Platform The High Capacity HiveManager is a management system that provides centralized configuration, monitoring, and reporting for multiple HiveAPs. The following are a few of the many benefits that a HiveManager offers: • Simplified installations and management of up to 5000 HiveAPs •...
  • Page 69: Product Overview

    Chapter 6 The High Capacity HiveManager Platform RODUCT VERVIEW The Aerohive High Capacity HiveManager is a central management system for configuring and monitoring HiveAPs. You can see its hardware components in Figure 1 and read a description of each component in...
  • Page 70 9600, data bits: 8, parity: none, stop bits: 1, flow control: none. The default login name is admin and the password is aerohive. After making a connection, you can access the Linux operating system. MGT and LAN Ethernet Ports...
  • Page 71: Rack Mounting The High Capacity Hivemanager

    HiveManager. Use three of the cross-head screws to secure the chassis rail to the HiveManager chassis as shown in Figure 3 on page Aerohive...
  • Page 72 OUNTING THE APACITY ANAGER Figure 3 Attaching the Chassis Rail to the HiveManager 3. Secure the other chassis rail to the other side of the HiveManager. 4. Use three slot-head screws to attach the rear mounting bracket to the outer slide. Insert the screws through the rounded slots in the outer slide into the threaded holes in the bracket and tighten them as shown in Figure Figure 4 Attaching the Rear Bracket to the Outer Slide...
  • Page 73 Outer Slide Outer Slide Inner Slide (over Inner Slide (over the chassis rail) the chassis rail) Screws Screws Front Front Mounting Bracket Mounting Bracket The HiveManager is now securely mounted to the front and rear rails of the equipment rack. Aerohive...
  • Page 74: Replacing Power Supplies

    EPLACING OWER UPPLIES EPLACING OWER UPPLIES The high capacity HiveManager has a pair of redundant, hot-swappable power supplies. If one of the power supplies fails, the other will continue to power the device. When a a power supply fails, a continuous beeping alarm sounds and the power LED glows amber.
  • Page 75: Replacing Hard Disk Drives

    13. Press CTRL+R to rebuild it. The rebuild process takes about 30 minutes. When done, the utility console notifies you with a message. 14. Confirm that the process is complete. The HiveManager continues booting up with the new HDD replacement in operation. Aerohive...
  • Page 76: Device, Power, And Environmental Specifications

    EVICE OWER NVIRONMENTAL PECIFICATIONS EVICE OWER NVIRONMENTAL PECIFICATIONS Understanding the range of specifications for the high capacity HiveManager is necessary for the optimal deployment and operation of the device. The following specifications describe the physical features and hardware components, the electrical requirements for the power supply and cord, and the temperature and humidity ranges in which the device can operate.
  • Page 77 Chapter 6 The High Capacity HiveManager Platform Aerohive...
  • Page 78: Chapter 7 Using Hivemanager

    Chapter 7 Using HiveManager You can conceptualize the Aerohive cooperative control architecture as consisting of three broad planes of communication. On the data plane, wireless clients gain network access by forming associations with HiveAPs. On the control plane, HiveAPs communicate with each other to coordinate functions such as best-path forwarding, fast roaming, and automatic RF (radio frequency) management.
  • Page 79: Installing And Connecting To The Hivemanager Gui

    • "Sorting Displayed Data" on page 84 • "HiveManager Configuration Workflow" on page 85 • "Updating Software on HiveManager" on page 86 • "Updating HiveOS Firmware" on page 87 • "Updating HiveAPs in a Mesh Environment" on page 88 Aerohive...
  • Page 80: Deployment Guide

    • Flow control: none 5. Log in by entering the default user name (admin ) and password (aerohive). 6. The HiveManager CLI shell launches and offers several options. To change network settings, enter 1 7. Follow the instructions to configure the IP address and netmask for the MGT (and LAN) interfaces, as well as the default gateway, host name and domain name of HiveManager, and its primary DNS server.

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