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2-1. Error Log Acquisition Procedure
A maximum of up to 20 errors that occurred during the printing operation are stored in this unit.
The error information can be obtained by using the log print (refer to Section 1-8-2) and utility software
(refer to Section 1-6).
It is possible to predict the possible defective portion of this unit based on the error information. Use it for
trouble analysi
2-1-1. Error Code Table
ID
Symptom
2001h
Door open has failed.
2102h
0100h
Thermal head cannot be
4102h
moved from the home
position to the printing
position.
0102h
Thermal head cannot be
1100h
moved from unspecified
3100h
position to the home
4100h
position.
8100h
0101h
Thermal head cannot be
3102h
moved from the printing
4103h
position to the home
position.
0103h
Thermal head move-
3101h
ment has failed and
4101h
stopped at unspecified
position.
1102h
Thermal head cannot
8102h
move to the home
position. (during me-
chanical initialization).
2103h
Thermal head cannot
move to the home
position. (during door
open).
UP-D898MD/X898MD
Section 2
Troubleshooting
Possible cause
Door drive system failure
Break of flexible flat cable between the
SE-1142 board and MA-195 board, or
the disconnection of connector
SE-1142 board failure
Head drive system failure
Break of flexible flat cable and
harness between the SE-1142 board
and MA-195 board, or the discon-
nection of connector
Break of harness between the head
motor and MA-195 board, or the
disconnection of connector
Head motor failure
Remedy
Check the door drive system.
Check if there is not any break in the
cable, and if the connector is not
disconnected.
Check the SE-1142 board. If the
symptom persists, replace it. (Refer
to Section 3-3.)
Check the head drive system.
Check if there is not any break in the
cable and harness, and if the
connector is not disconnected.
Check if there is not any break in the
harness, and if the connector is not
disconnected.
Replace the head motor. (Refer to
Section 5.)
2-1 (E)
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