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Other Information
Troubleshooting Guide
Error messages
Cause and remedy
If something wrong occurs in the
unit, an error message stating
Please insert Video Print
e Make sure that the print cartridge is loaded. (page 12)
the problem appears in the
Cartridge.
Use the print cartridge recommended for this printer only.
center of the screen.
(page 12)
e Make sure that the cartridge compartment lid is closed
completely.
Please place Video Print
e Make sure that the print paper is inserted in the paper tray.
Paper in tray.
(page 14)
e Make sure that the paper tray is inserted firmly into the place.
(page 15)
Please open rear lid and
e Open the rear hatch and remove the jammed print paper. If
remove jammed paper.
the error message still appears on the screen, turn the power
off. In this case, the stored image and various settings in
memory will be canceled. (page 49)
Please open upper lid and
e Open the upper hatch. Remove the jammed print paper and
remove jammed paper.
reinsert the paper tray. If the error message still appears on
the screen, turn the power off. In this case, the stored image
and various settings in memory will be canceled. (page 49)
Out of ink ribbon please
e The ink ribbon has been completely used up. Replace the
insert new cartridge.
print cartridge with a new one. (page 13)
¢ The ink ribbon tore. Repair it with the transparent tape.
Print paper and ink ribbon
e Use the print cartridge and the print paper packed in the same
are mismatched.
carton. (page 12)
Please remove printed
¢ Too many printouts are left on the paper outlet, which may
paper.
cause a paper jam. Remove the printouts.
Memory image with I.
e Press the MEMORY SELECT button to display GZ] on the
screen. Then press the CAPTURE button.
Please wait while printer
The temperature inside the unit is not suitable for printing.
resets itself.
e Ifthe message appears during printing and the unit suspends
printing, wait until the unit start printing again automatically.
e If the message appears when you insert the print cartridge.
wait until the message disappears from the screen before
Starting to print.
If the ERROR indicator lights up on the front panel
Turn the power off and then on again. If the indicator still lights, contact Sony service facilities for
assistance.
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