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1-1. Service Flow Chart
1-1-1. Flow Chart before Service
Before providing services, check symptoms according to the flow chart below.
Start
Check the information from a user.
Is the cause of defects streaks
(white or black) or scratches in
a print direction or a failure or
trouble?
Does this unit normally start with
the power turned on?
Is USB connection recognized?
Acquire the information of this unit
using utility software. (Refer to step
3 of "1. Information tab" in
Section 1-6-3.)
Could the defects be determined
from user information and error
history? (Refer to steps 1 and
2 of "1. Information tab" in
Section 1-6-3.)
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UP-D898MD/X898MD
Section 1
Service Overview
Serial number of this unit
Information of connection equipment (Modality name, application, etc.)
Occurrence date and its status
Frequency of occurrence (Did defects occur for the first time, irregularly
several times, or in a specific case?)
Which operation did you perform after occurrence of defects?
The items above are used as an information source for analyzing defects.
Therefore, collect detailed information as far as possible.
Stripes or flaws
Failure or trouble
No
Yes
No
Yes
Communication with this unit cannot be performed using utility software
when menu "DIGITAL" - "DRIVER" is set to "DRV: 897" .
In this case, start this unit in a service mode (refer to Section 1-8) and
use utility software.
Yes
No
Check the symptoms, clean the
thermal head or replace it.
Cleaning:
Refer to Section 1-11-2.
Replacement: Refer to Section 3-7.
Refer to "2-2-1. Power does not
turn on even though the power
switch is turned on" .
Refer to "2-2-3. Printing cannot be
performed normally from PC or no
image is output" .
Check the determined point or
replace the relevant parts.
1-1 (E)
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