Cochlear Baha 5 Pairing And Streaming Manual page 14

General
Q: How do Cochlear products work with ReSound
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Hearing Aids?
A: ReSound wireless compatible hearing aids and Cochlear
wireless compatible sound processors share a common
2.4 GHz platform. Specifically, this allows audio wireless
accessories to stream to a Cochlear sound processor fitted
to one ear and a ReSound wireless compatible hearing aid
fitted to the other ear. The same audio stream is directed
simultaneously to both devices.
Q: What audio wireless accessories stream to both a ReSound
Hearing Aid and a Cochlear
A: The TV Streamer and microphone can stream to both a
compatible ReSound Hearing Aid and Cochlear Baha 4 or
Baha 5 Sound Processors. There are up to 3 channels available
for the microphones and TV Streamers. The Phone Clip is an
automatic streaming device and is made for single use.
Q: If I already have a ReSound Unite
(Phone Clip or Microphone) do I need a Cochlear wireless
accessory as well?
A: If you already have a ReSound Unite wireless accessory, that
accessory will work with a compatible Cochlear product. If you
already have a Cochlear wireless accessory, that accessory will
work with compatible ReSound Hearing Aids.
Q: Can the Phone Clip from Cochlear or ReSound, stream
phone calls to both a compatible ReSound Hearing Aid
and Baha sound processor?
A: No, the Phone Clip can not be paired with both devices.
Q: Can the remote control from Cochlear or ReSound control
both devices at the same time?
A: No, the remote controls will only work with the device with
which it is currently paired. Only one device can be paired to
a remote.
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Baha device?
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wireless accessory
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Q: How do you pair both a ReSound Hearing Aid and
a Baha Sound Processor to wireless accessories and/or
Apple products?
A: Pairing can be accomplished within the Cochlear Baha
software or ReSound Aventa fitting software for pairing to their
respective devices. Pairing can also be accomplished outside of
the software by following the directions that come with each
accessory. A video tutorial can be located at: www.Cochlear.
com/us/wireless under "Easy to pair. Easier to use." iPhone
pairing can be accomplished by following the instructions
provided with the Baha 5 (not available with Baha 4) or ReSound
Hearing Aid. The iPhone can only be paired with either the
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Baha 5 Sound Processor or ReSound Hearing Aid—not both.
NOTE: During the pairing process the ReSound Hearing Aid
must be paired first followed by Baha Sound Processor.
Q: Can the Cochlear Baha Sound Processor be fit wirelessly
with Airlink 2?
A: Yes, wireless fitting is possible by selecting Airlink in the
Cochlear Baha software.
Q: If there is a problem with a wireless accessory, which
company should I contact?
A: If it is a Cochlear supplied and branded product, please
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contact Cochlear Americas for support at 1 800 483 3123.
If it is a Resound branded product, please contact Resound
for support at 1 800 248 4327.
Q: If there is a problem programming a wireless accessory
for a customer with both a Cochlear hearing device and
a Resound Hearing Aid, whom should I call?
A: You should call Cochlear's Support line at 1 800 483 3123 to
receive support on pairing issues with a Cochlear product.
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