Cochlear Baha 5 Pairing And Streaming Manual page 12

TV Streamer Troubleshooting
Symptom
Sound isn't clear.
There seems to be an echo when I listen
through the TV Streamer.
I've paired to my TV Streamer and the
yellow activity light is on but I don't
hear any sound. When I start streaming,
I hear the 3 tone chime and then about
10 seconds later, it beeps once and there
is never any audio through my sound
processor/hearing aid.
The push button on the hearing
instrument has been pressed for more
than 3 seconds but with no effect at all.
There is no sound in the hearing instruments
although it is in the streaming program.
12
Cause
The hearing devices are out of range of the
Wireless TV Streamer.
The cable connecting the Wireless TV
Streamer to the TV, stereo, computer
or other audio sources is not inserted
completely into the Wireless TV Streamer.
The connecting cable to the audio source
is not connected to the correct output.
The Wireless TV Streamer may not be
positioned vertically for optimal streaming.
The Wireless TV Streamer may be too
close to other electrical devices such as a
DVD player or stereo receiver.
Very rarely there can be misalignment
between the TV speakers and your
sound processor (echo), or between the
streamed audio and the TV pictures (lip-
sync problem). This usually happens with
more complex entertainment systems and
set-top boxes where the TV Streamer is
not connected directly to the TV.
The beeps indicate that the sound
processor is attempting to connect to the
TV Streamer but there is no audio being
sent so after 10 seconds the processor
will "time out" and return to previous
program.
The TV Streamer and hearing instrument
have not been paired.
The TV Streamer and hearing instruments
are not within wireless range.
The TV might have been powered off or
the sound from the TV has been muted.
Possible Remedy
Try shortening the distance between
the hearing devices and the Wireless
TV Streamer.
Ensure that all cables are plugged in and
the power is on.
Review the Instructions for Use and contact
your local technician if unable to connect.
Check to make sure that the device is
positioned in a vertical manner and not
lying flat.
Check to make sure that it is not sitting on
top of an electrical device.
The streaming delay from the TV
Streamer can be adjusted by following the
instructions that came packaged in the TV
Streamer box.
Ensure you are selecting the right
channel on your processor to stream
from the TV Streamer (channel 1, 2 or 3).
Review the set up steps and ensure that
the TV Streamer is properly connected to
audio OUT jacks.
Carry out pairing process.
Ensure that the TV Streamer and hearing
instruments are within wireless range.
Power on or unmute the TV.