Access Voicemail; Using Feature Codes; Table 2: Voicemail Ivr Menu - Grandstream Networks UCM6 Series Service Manual

ACCESS VOICEMAIL

Users have multiple ways to access their voicemail box, It could be either via Feature codes from their
extension or another internal extension, From the user portal or from an external device.

Using Feature Codes

If the voicemail is enabled for UCM630X extensions, Users can access their extension's voicemail by dialing
the voicemail access number (by default *97). The users will be prompted to enter the voicemail password
and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
Otherwise, users can access to another extension's voicemail by dialing the voicemail access code (by
default *98) followed by the extension number and password in order to access to that specific extension's
voicemail.The below table is describing the Voicemail IVR menu and the different voicemail operations that
can be achieved:
Main Menu
1 – New messages
2 – Change folders

Table 2: Voicemail IVR Menu

Sub Menu 1
3 - Advanced options
5 - Repeat the current
message
7 - Delete this message
8 - Forward the message to
another user
9 – Save
* - Help
# - Exit
0 - New messages
1 - Old messages
2 - Work messages
3 - Family messages
4 - Friend messages
# - Cancel
UCM6xxx Voicemail service Guide
Sub Menu 2
1 - Send a reply
2 - Call the person who sent this
message
3 - Hear the message envelop
4 - Leave a message
* - Return to the main menu
P a g e | 8