Grandstream Networks UCM6 series Service Manual
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Grandstream Networks UCM6 series Service Manual

Grandstream Networks UCM6 series Service Manual

Ip pbx wakeup configuration
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Grandstream Networks, Inc.
UCM6xxx Series IP PBX
Wakeup Service Guide

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  • Page 1 Grandstream Networks, Inc. UCM6xxx Series IP PBX Wakeup Service Guide...

  • Page 2: Table Of Contents

    Table of Contents INTRODUCTION ......................3 WAKEUP SERVICE CONFIGURATION ................. 4 Configuring Wakeup Service via Admin Portal ..................4 Configuring Wakeup Service via User Portal .................... 7 Configuring Wakeup Service via Feature Code ..................9 WAKEUP CALL PROMPT CUSTOMIZATION ............. 11 WAKEUP CALL STATUS .....................

  • Page 3: Introduction

    INTRODUCTION Wakeup service can be used to schedule a reminder or wake up call to any valid destination. There are a number of commercial organizations that provide this service for a fee. Others such as hotels and convention centers, provide a free wake up service using an automated system. The UCM6XXX offers Wakeup calls as both part of the PMS system for hotel management and as a standalone module.

  • Page 4: Wakeup Service Configuration

    WAKEUP SERVICE CONFIGURATION Wakeup service can be enabled using one of the following methods: • Admin Portal. • User Portal. • Feature Code. Configuring Wakeup Service via Admin Portal Using the admin portal allows users to add, delete, and edit wakeup services for any extension on the UCM. A wakeup service can include multiple extensions.
  • Page 5 Enable Wakeup Service Enable Wakeup service. Name Enter a name to identify the wakeup service. Select the prompt to play for the wakeup service. Note: By default, UCM uses “Wake Call” prompt. Users can customize Prompt the prompt to fit their preferences. For more details, please refer to [WAKEUP CALL PROMPT CUSTOMIZATION].

  • Page 6: Figure 2: Create New Wakeup Service - Custom Date

    Figure 2: Create New Wakeup Service – Custom Date 5. Click to finalize the changes. The created wakeup service will be shown on the list as displayed in below figure. Click on sign for more info about this wakeup call. For more details about ”Action Status”, “Answer Status” and “Execution Date”, please refer to [WAKEUP CALL STATUS].

  • Page 7: Configuring Wakeup Service Via User Portal

    The UCM will send a wakeup call to every extension in the member list at the scheduled date and time. Configuring Wakeup Service via User Portal A user can configure a wakeup service call for his own extension without needing to contact a system administrator, with the exception of modifying the wakeup prompt used.

  • Page 8: Figure 4: Create New Wakeup Service - User Portal

    4. Configure Name, Prompt, Date/Custom Date and Time for this wakeup call. Figure 4: Create New Wakeup Service – User Portal 5. Click to finalize the changes. The created wakeup service will be shown on the list as displayed in below figure. Figure 5: Created Wakeup Calls –...

  • Page 9: Configuring Wakeup Service Via Feature Code

    Figure 6: User Portal / Dashboard - Wakeup Service The UCM will send a wakeup call to the extension at the scheduled date and time. Configuring Wakeup Service via Feature Code UCM allows users to configure wakeup service directly from their phones using a feature code. To do this, the Wakeup Service feature code needs to be enabled.
  • Page 10 To configure a Wakeup call: 1. Dial the Wakeup Service feature code previously configured in the last section (*36 by default) to add, update, activate, or deactivate a wakeup service. 2. Follow the menu voice prompt to set Year, Month, Day, Hour and Minute of your wakeup call. The UCM will send a wakeup call to the extension at the scheduled date and time.

  • Page 11: Wakeup Call Prompt Customization

    WAKEUP CALL PROMPT CUSTOMIZATION To customize the audio played for the wakeup call service: 1. Access the UCM admin portal and navigate to Value-added Features→Wakeup Service. 2. Edit the desired wakeup service and click on the Prompt link. Figure 7: Edit Call Wakeup Prompt Message 3.

  • Page 12: Wakeup Call Status

    WAKEUP CALL STATUS After configuring a Wakeup Service with any of the three methods, the UCM web portal will show its status on the Wakeup Service page. Programmed means the call is set to ring for the configured time. Executed means the call has already been sent out.

  • Page 13: Figure 12: Executed Wakeup Call - No Answer / Error

    Figure 12: Executed Wakeup Call - No Answer / Error P a g e UCM6xxx Series Wakeup Service Guide...

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