Grandstream Networks UCM6 Series Service Manual
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Grandstream Networks UCM6 Series Service Manual

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Grandstream Networks, Inc.
UCM6XXX Series
Service Guide

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Summary of Contents for Grandstream Networks UCM6 Series

  • Page 1 Grandstream Networks, Inc. UCM6XXX Series Service Guide...

  • Page 2: Table Of Contents

    Table of Contents CALLER ID ......................... 3 CALL HOLDING........................5 CALL FORWARDING ......................7 CALL TRANSFER ......................10 VOICEMAIL ........................14 CALL WAITING ......................... 19 CALL PARKING ........................ 21 DO-NOT-DISTURB ......................23 CALL PICKUP........................25 CONFERENCE CALL ....................... 28 RING SIMULTANEOUSLY ....................32 RING GROUP ........................

  • Page 3: Caller Id

    CHAPTER 1 Caller ID P a g e UCM6xxx Series - Service Guide...
  • Page 4 Caller ID Description Caller ID is a service that transmits caller information to the called party’s device, allowing the callee to know who is calling before deciding whether or not to answer a call. Getting Started The Caller ID feature is available by default on the UCM. To use it: 1.

  • Page 5: Call Holding

    CHAPTER 2 Call Holding P a g e UCM6xxx Series - Service Guide...
  • Page 6 Call Holding Description Call holding is a feature that allows a person to pause and resume an ongoing call without terminating the line. Getting Started The Call Holding feature is available by default on the UCM. No additional configuration is necessary. Using the Service Assuming the following: •...

  • Page 7: Call Forwarding

    CHAPTER 3 Call Forwarding P a g e UCM6xxx Series - Service Guide...
  • Page 8 Call Forwarding Description Call forwarding is a feature that allows an endpoint to redirect calls to another phone number or extension, minimizing the chances of a call going unanswered. Getting Started The Call Forwarding feature is available by default on the UCM. To use it: 1.
  • Page 9 • A has a Ring Timeout of 10 seconds. • A has Call Forward No Answer set up to redirect calls to B. The service can be used as such: 1. C calls A. 2. A rings for 10 seconds. 3.

  • Page 10: Call Transfer

    CHAPTER 4 Call Transfer P a g e UCM6xxx Series - Service Guide...
  • Page 11 Call Transfer Description Call transferring is a function that allows users to manually redirect calls to another recipient. This allows for a call participant to talk to an appropriate party without having to make a new call. Getting Started Call Transferring is available by default on the UCM. To use it: 1.
  • Page 12 The service can be used as such: 1. A dials B. 2. B rings and answers the call. 3. A and B can hear and talk to each other. 4. A dials #1. 5. B hears music on hold. 6. A dials C. 7.
  • Page 13 • A, B, and C are SIP extensions registered to the UCM. • 1200 is C’s extension number. • The seamless transfer feature code is enabled. • *44 is the configured feature code to initiate a seamless transfer. The service can be used as such: 1.

  • Page 14: Voicemail

    CHAPTER 5 Voicemail P a g e UCM6xxx Series - Service Guide...
  • Page 15 Voicemail Description Voicemail is a service that allows callers to leave behind a voice message for an unavailable user. These voice messages can then be managed by the user. Getting Started The Voicemail feature is available by default on the UCM. To use it: 1.
  • Page 16 The service can be used as such: 1. A calls B. 2. B starts ringing. 3. B stops ringing after 3 seconds. 4. A hears B’s voicemail prompt. 5. A leaves a voice message and hangs up. 6. Extensions page will show B’s voicemail count as 0/1/0 7.
  • Page 17 2. B hears the UCM voicemail management prompt asking for an extension number. 3. B enters A’s extension number. 4. B hears the UCM voicemail management prompt asking for A’s voicemail password. 5. B enters A’s voicemail password. 6. B hears all the voicemail management options. 7.
  • Page 18 C hears the UCM voicemail management prompt asking for an extension number. C dials A’s extension number. C hears the UCM voicemail management prompt asking for A’s voicemail password. 10. C enters A’s voicemail password. 11. C hears all the voicemail management options. 12.

  • Page 19: Call Waiting

    CHAPTER 6 Call Waiting P a g e UCM6xxx Series - Service Guide...
  • Page 20 Call Waiting Description Call waiting is feature that allows a person to receive calls even while already in an existing call. The person will hear a notification tone signaling that another call is coming in. Getting Started The Call Holding feature is available by default on the UCM. To use it: 1.

  • Page 21: Call Parking

    CHAPTER 7 Call Parking P a g e UCM6xxx Series - Service Guide...
  • Page 22 Call Parking Description Call parking is a feature that allows a person to place a call on hold with one device and resume it from a different device. When the call is placed on hold, the UCM temporarily moves the call to a special extension on the UCM (hence “parking” the call) that can be dialed for retrieval.

  • Page 23: Do-Not-Disturb

    CHAPTER 8 Do-Not-Disturb P a g e UCM6xxx Series - Service Guide...
  • Page 24 Do-Not-Disturb Description Do-Not-Disturb (DND) is an extension state that blocks all incoming calls to the extension. All call forwarding settings will be ignored while in this state. Getting Started Do-Not-Disturb is available by default on the UCM. To use it: 1.

  • Page 25: Call Pickup

    CHAPTER 9 Call Pickup P a g e UCM6xxx Series - Service Guide...
  • Page 26 Call Pickup Description Call Pickup allows a user to pick up calls on behalf of other extensions via feature codes. Users can also be members of Pickup Groups to simplify the call pickup process. Getting Started The Call Pickup feature is available by default on the UCM. To use it: 1.
  • Page 27 The service can be used as such: 5. A and C are in a call. 6. B dials *45 and A’s extension. 7. B and C can now hear each other. 8. A is no longer part of the call. Pickup Groups Assuming the following: •...

  • Page 28: Conference Call

    CHAPTER 10 Conference Call P a g e UCM6xxx Series - Service Guide...
  • Page 29 Conference Call Description A conference call is a call that allows a user to talk to several people at the same time. Maximum allowed participants across all conferences: • UCM6102/6104/6202/6204: 25 • UCM6108/6116/6208: 32 • UCM6510: 64 Getting Started The Conference Call feature is available by default on the UCM. To use it: 1.
  • Page 30 • A is the conference room admin. • B and C are conference participants. • 6300 is a conference room extension. The service can be used as such: 1. A dials 6300 and enters his configured admin password. 2. B and C dial 6300 and enter the conference room. 3.
  • Page 31 • A is the admin of conference room 6300. • C is the admin of conference room 6400. • B and D are conference participants. The service can be used as such: A dials 6300 and enters his configured admin password. B dials 6300 and enters the conference room.

  • Page 32: Ring Simultaneously

    CHAPTER 11 Ring Simultaneously P a g e UCM6xxx Series - Service Guide...
  • Page 33 Ring Simultaneously Description Ring Simultaneously is a feature that allows the UCM to ring an external extension or number while ringing the local extension at the same time. Getting Started The Call Holding feature is available by default on the UCM. To use it: 1.

  • Page 34: Ring Group

    CHAPTER 12 Ring Group P a g e UCM6xxx Series - Service Guide...
  • Page 35 Ring Group Description Ring Group is a feature that allows several users to be associated with a single extension. By calling this extension, all users in it will ring. Getting Started The Ring Group feature is available by default on the UCM. To use it: 1.
  • Page 36 • Ring Group 6000 has Enable Destination toggled with “Voicemail” and “Ring Group Extensions” as Default Destination and has a configured Password and Email Address. • UCM has Voicemail Access Code enabled in the Call Features→Feature Codes→Feature Codes page. • *98 is the configured feature code for Voicemail Access Code.

  • Page 37: Follow Me

    CHAPTER 13 Follow Me P a g e UCM6xxx Series - Service Guide...
  • Page 38 Follow Me Description Follow Me is a feature that reroutes timed-out calls to a different set of extensions or external numbers. Getting Started Follow Me is available by default on the UCM. To use it: 1. Navigate to Extension/Trunk→Extensions→Edit Extension→Follow Me and tick the Enable checkbox.
  • Page 39 Miscellaneous Follow Me is not limited to dialing a single number upon triggering. Users can configure a new Follow Me number to ring simultaneously with the previously added number on the list. This allows users to create sets of Follow Me numbers to minimalize dropped calls.

  • Page 40: Concurrent Registration

    CHAPTER 14 Concurrent Registration P a g e UCM6xxx Series - Service Guide...
  • Page 41 Concurrent Registration Description Concurrent Registration is a feature that allows an extension to be registered to and used from multiple devices. Each device would use the same registration information to connect but can make separate individual calls regardless of the extension status on other associated devices.

  • Page 42: Shared Call Appearance

    CHAPTER 15 Shared Call Appearance P a g e UCM6xxx Series - Service Guide...
  • Page 43 Shared Call Appearance Description Shared Call Appearance, or SCA for short, is a feature that allows a user to be associated with several devices in a fashion similar to the Concurrent Registrations service. Unlike Concurrent Registrations, however, SCA extensions have the following functions available: •...
  • Page 44 • A1 has an MPK/VPK configured for SCA. • Call Features→SCA→Allow Call Retrieve from Another Location is enabled. The service can be used as such: 1. B calls A. 2. Both A and A1 ring. 3. A picks up the call. 4.

  • Page 45: Wakeup Service

    HAPTER 16 Wakeup Service P a g e UCM6xxx Series - Service Guide...
  • Page 46 Wakeup Service Description The Wakeup Service is a feature that sends out scheduled calls to specified destinations and is typically used to send out reminders. Getting Started Wakeup Service is available by default on the UCM. Users can manage wakeup calls through the admin portal, user portal, and feature code as long as they have the proper permissions.
  • Page 47 Miscellaneous To configure a wakeup call to repeat on specific weekdays and to use a custom voice message upon picking up the wakeup call, users must use the admin portal and user portal. P a g e UCM6xxx Series - Service Guide...

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