Viewing Device Status; Resetting Your Device; Troubleshooting; Why Does The Device Display "Network Unavailable - Yealink MeetingBar A20 User Manual

Viewing Device Status

Your system administrator may ask you to view the device status such as network, MAC, firmware, Partner
APP version, Company Portal version, and Teams version.
Procedure
Go to More > Settings > Device Settings > About.

Resetting Your Device

You can reset the device to factory settings with the need for entering the Administrator's password.
Procedure
1. Go to More > Settings > Device Settings > Debug (Admin only, default password: 0000).
2. Select Reset to Factory Settings.
It prompts if you are sure to reset to factory default.
3. Select OK.

Troubleshooting

If you are having issues with your device, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
•

Why does the device display "Network unavailable"?

•

Why does the device display time and date incorrectly?

• How can I obtain the MAC address of a device when the device is not powered on?
• How can I switch to Teams edition?
• Checking the IP Address of Device
Why does the device display "Network unavailable"?
• Ensure that the switch or hub in your network is operational.
Why does the device display time and date incorrectly?
Check whether your device obtains the time and date from the SNTP server automatically. If the device
fails to connect the SNTP server, contact your system administrator for more information. You can also
configure the time and date manually.
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