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Yealink VC800/VC500 video conferencing system firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
VC800 is the best choice for middle-to-large enterprise, and VC500 is the best choice for SME. The Yealink VC800&VC500 Full HD Video Conferencing system is designed to help enterprises organize video conferences easily and efficiently.
User Guide for the VC800 Video Conferencing System Documentations The following table shows documentations available for the VC800/VC500 video conferencing system. You can download the latest documents online: Note http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage. Name Contents Where found Language Yealink VC800 Full System installation...
Also used to emphasize text Used for cross references to other sections within this documentation Blue Text (e.g., refer to Troubleshooting). Used for hyperlinks to Yealink resources outside of this documentation Blue Text in such as the Yealink documentations (e.g., Italics Yealink VC800&VC500 Full HD Video...
Cloud platform: This term refers to Yealink VC Cloud Management Service, Yealink Meeting Server, Zoom, BlueJeans, Pexip, Mind and Custom platform. Cloud account: This term refers to Yealink Cloud, YMS, BlueJeans, Pexip, Mind and Custom account. Cloud contact: This term refers to Yealink Cloud contact and YMS contact.
Changes for Release 30, Guide Version 30.6 ..................viii Table of Contents ................ix Overview ..................1 System Component Instructions ........................1 VC800 Codec ................................. 1 VC500 Codec ................................. 3 VCH50 Video Conferencing Hub ........................6 CP960 Conference Phone ..........................7 CPW90 Wireless Conferencing Microphone .....................
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User Guide for the VC800 Video Conferencing System Registration ................................25 Idle Screen ................................25 Idle Screen of VC800/VC500 Video Conferencing System............... 25 Idle Screen of CP960 Conference phone ....................27 Navigating Menus and Fields ........................... 27 Navigating the Display Device ........................27 Navigating the CP960 Conference phone ....................
Screenshot ................................. 112 Video Layout ..............................114 Video Conference Platform ............119 Using the Yealink VC Cloud Management Service Platform ............. 119 Dialing Yealink Cloud Accounts ........................ 119 Using the Yealink Meeting Server ........................ 121 Dialing YMS Accounts ........................... 121 YMS Video Conference ..........................
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User Guide for the VC800 Video Conferencing System Joining the Pexip Meeting ........................... 148 Using the Mind Platform ..........................149 Joining the Mind Meeting ........................... 149 Using the Custom Platform ..........................151 Using the CPW90 Wireless Expansion Mic ......153 LED Instructions ..............................
VC800 Codec VC800 codec compresses outgoing video and audio data, transmits this information to the far end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It can be compatible with different audio output devices, and can adapt to the display devices...
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The HD camera supports 12xoptical zoom, white balance and automatic gain. You can place the VC800 on the table or mount it on a wall. The LED indicator in front of the camera indicates different statuses of the system. For more information, refer to LED Instructions on page 16.
Resets the system to factory defaults. ⑨ Allows you to connect a universal security cable to Security Slot VC800/VC500 codec, so you can lock it down. The system ⑩ cannot be removed when locked. VC500 Codec VC500 codec compresses outgoing video and audio data, transmits this information to the far end, and decompresses incoming data.
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User Guide for the VC800 Video Conferencing System Front panel: The HD camera supports 5xoptical zoom, white balance and automatic gain. You can place the VC500 on the table or mount it on a wall. The LED indicator in front of the camera indicates different statuses of the system.
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Connects to the power source via a power adapter. ⑦ Reset Key Resets the system to factory defaults. ⑧ Allows you to connect a universal security cable to Security Slot VC800/VC500 codec, so you can lock it down. The system ⑨ cannot be removed when locked.
User Guide for the VC800 Video Conferencing System VCH50 Video Conferencing Hub The left side of cable hub: Port Name Description Connects to the VC800/VC500 codec using a 7.5m network Codec ① cable. The right side of cable hub: Port Name Description Connects to the CP960 Conference phone using a 0.5m...
The CP960 Conference phone supports 360-degree audio pickup at a radius of up to 6 meters. Connect the CP960 conference phone to the VC800/VC500 codec. It can work as an audio device for the system. You can also place calls, answer calls or view directory and history on the...
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User Guide for the VC800 Video Conferencing System Name Description Built-in Supports 360-degree audio pickup at a radius of up to 6 meters. ① Microphone Mutes or unmutes the CP960. For more information on the mute Mute Button ② indicator LED, refer to LED Instructions on page 16.
Overview CPW90 Wireless Conferencing Microphone The CPW90 is a wireless expansion mic which can work as the audio input device. It supports 360-degree audio pickup at a radius of up to 3 meters. There are a mute button and a battery indicator LED on its top.
User Guide for the VC800 Video Conferencing System CPE90 Wired Expansion Mic The CPE90 can work as expansion microphone of the CP960 conference phone. It supports 360-degree audio pickup at a radius of up to 3 meters. There is a mute button on its top. You can mute or unmute the CPE90 by tapping the mute button during a call.
Overview VCR11 Remote Control The VCR11 remote control helps users organize conference easily with intuitive and efficient operation in all screens. Hardware components of the remote control: Item Description Power the System On and Off. Power Key ① Puts the system to sleep or wakes the system. ...
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User Guide for the VC800 Video Conferencing System Item Description Assign predefined functions to this key. This key can be configures as Input key (default), ScreenShot Custom Key ④ key, Mute Speaker and Presentation key. For more information, refer to Custom Key Type on page 55.
H.323 account is registered Log into the Yealink VC Cloud Management Service/Yealink Meeting Server Log into the StarLeaf/Zoom/Pexip/BlueJeans/Mind platform VCH50 video conferencing hub is connected to the VC800/VC500 codec Auto answer Missed calls (this icon displays on the status bar)
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Missed calls (H.323 account/SIP account/IP Call) Missed calls (Cloud platform) Local contact Conference contact (It is only applicable to the VC800 system with a multipoint license. It is not applicable to VC500 endpoint) Yealink Cloud contact or YMS contact Places video calls...
Call encryption Output volume is 0 Local contact Conference contact (It is only applicable to the VC800 system with a multipoint license. It is not applicable to VC500 endpoint) Yealink Cloud contact or YMS contact Dialed calls (H.323 account/SIP account/IP Call) Dialed calls (Cloud platform) Received calls (H.323 account/SIP account/IP Call)
Solid red The VC800/VC500 codec is in sleep mode. Solid orange System exception (e.g., network unavailable, update failure). The VC800/VC500 codec is powered off, or is not connected to the power adapter. Mute key LED on the CP960: LED Status Description The CP960 conference phone is initializing.
Overview User Interfaces There are two ways to customize the configurations of your VC800/VC500 video conferencing system: Web User Interface Remote Control The display device and remote control constitute the system user interface. This allows the user Note to execute all call operation tasks and basic configuration changes directly.
Remote Control You can use the remote control to configure and use the VC800/VC500 video conferencing system. For more information on the function of each key on the remote control, refer to...
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To control VC800/VC500 video conferencing system via the virtual remote control: Click Home->Remote Control when the system is idle or during a call. Click the keys on the virtual remote control to control the VC800/VC500 video conferencing system. Click Remote Control to hide the virtual remote control.
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User Guide for the VC800 Video Conferencing System...
Getting Started Getting Started This chapter provides the following basic installation instructions and information for achieving the best performance from your VC800/VC500 video conferencing system. Topics include: Installing Batteries for the Remote Control Powering the System On Put the System to Sleep ...
Powering the System On To power on the system: Locate the DC48V port on the VC800/VC500 codec, and connect it to the electrical power outlet with the supplied power adapter. The VC800/VC500 video conferencing system starts up automatically, and the indicator LED on the VC800/VC500 codec then illuminates solid green.
Getting Started Press to scroll to Sleep and then press The system goes to sleep immediately. The indicator LED on the VC800/VC500 codec illuminates solid red. Wake the system via the remote control: Press any button on the remote control.
The indicator LED on the VC800/VC500 codec illuminates solid green. Setup Wizard VC800/VC500 offers a Setup Wizard to guide users into configuring their systems step by step, the setup wizard appears automatically at first start up or factory reset. Users can follow the steps using the remote control to configure their systems.
Getting Started Registration You can register the H.323 account, SIP account and log into Cloud platform (Yealink VC Cloud Management Service/Yealink Meeting Server/StarLeaf/Zoom/Pexip/BlueJeans/Mind/Custom platform). Generally, your system administrator will configure the account beforehand, so that after you start up the system, the system will already be registered and ready for use. If your system is not registered, you may have to register it.
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User Guide for the VC800 Video Conferencing System Name Description obtained an IP address. Network disconnected: Indicates the system does not connect to a network cable. Please check the network cable. 255.255.255.255: Indicates the system fails to obtain an IP address. Check the connection...
Getting Started Idle Screen of CP960 Conference phone NO。 Name Description Status Bar Displays the icons and time. Digital Clock Widget Displays the phone’s time and date. When you register a YMS account, this field will Scheduled conference display the scheduled conference details. For more information information, refer to Scheduled Conference...
User Guide for the VC800 Video Conferencing System If you want to You can Return to the idle screen. Press Go back to the previous menu. Press Press to select a menu. Navigate through menus. Press to select an item.
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Getting Started Gestures To operate your phone using gestures, follow these tips: Gesture Action Touch an item on the screen with your finger, and then lifting your finger. For example: tap to enter directory. Tap and move. When you want to scroll quickly, swipe your finger Swipe across the screen, either up, down, left or right.
Entering Data and Editing Fields Entering Data and Editing Fields Using Remote Control VC800/VC500 video conferencing system provides onscreen keyboard and dial pad on the remote control to enter data. Dial pad on the remote control provides standard key layout, which enable users to use existing or familiar key positions.
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Keyboard Input Method Onscreen keyboard on the VC800/VC500 video conferencing system supports English and Russian keyboard input methods. You can enter and edit characters using the enabled input methods. You can configure keypad input method via web user interface only.
User Guide for the VC800 Video Conferencing System To configure keyboard input method via web user interface: Click on Setting ->General. In the Keyboard IME block, select the desired list from the Disabled column and click The selected input method appears in the Enabled column.
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Getting Started keyboard. CP960 conference phone supports two kinds of input methods: Android Keyboard (AOSP) – English (US) and Google Pinyin. Android Keyboard (AOSP) – English (US) Input Method The English (US) input method supports English languages onscreen keyboard. The following shows an example: Item Description...
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User Guide for the VC800 Video Conferencing System to switch to the numeric&symbolic input mode as shown below: Item Description • Tap to enter numbers. • Long tap a key then slide to choose one Numbers of the options to enter an alternate character.
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Getting Started to switch to the symbolic input mode as shown below: Item Description • Tap to enter special characters. Special Characters • Long tap a key then slide to choose one of the options to enter an alternate character. •...
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User Guide for the VC800 Video Conferencing System When you change the input method to Google Pinyin, the onscreen keyboard displays the Chinese input mode as shown below by default: To use onscreen keyboard: Tap the field you want to edit, the onscreen keyboard displays on the touch screen.
Getting Started If you want to Action Drag to select the characters you want to delete. • Long tap Drag your finger to highlight the characters you want to Replace characters. replace. Tap the desired character. Using the Onscreen Dial Pad Instead of using the onscreen keyboard, you can also use the dial pad on the dialing screen to enter data.
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User Guide for the VC800 Video Conferencing System Press to select the desired list. Press to view the specific information. To view the system status via the CP960 conference phone: Tap the desired list to view the specific information. To view the system status via web user interface:...
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Getting Started The system status is displayed on the web user interface.
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User Guide for the VC800 Video Conferencing System...
Customizing the VC800/VC500 Video Conferencing System You can customize your VC800/VC500 video conferencing system by personally configuring certain settings, for example, site name, time & date and language. You can add contacts to the local directory manually or from the call history.
User Guide for the VC800 Video Conferencing System If Always On is selected, the system will not enter the sleep mode automatically. Press to select Save and then press to accept the change. Automatic sleep time is configurable via web user interface at the path Setting->General->Automatic Sleep Time.
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Customizing the VC800 Video Conferencing System Tap the desired time in the pop-up dialog box. to accept the change or to cancel. You can also drag the backlight slider on the control center to change the intensity of the touch screen.
User Guide for the VC800 Video Conferencing System Screen Saver The screen saver will automatically start each time your phone is idle for a certain amount of time. The screen saver is used to blank the screen or fill it with moving images or patterns.
Customizing the VC800 Video Conferencing System To configure the site name via the remote control: Select (More menu). Press to scroll to Setting and then press to expand the menu. Press to scroll to Basic and then press to enter submenu.
User Guide for the VC800 Video Conferencing System Select the desired language and then press Press to select Save and then press to accept the change. Text displayed on the display device and CP960’s touch screen will change to the selected language.
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Customizing the VC800 Video Conferencing System You can configure the system to obtain the time and date from the SNTP (Simple Network Time Protocol) server automatically. The SNTP allows the system to synchronize time to a main server. This keeps all network machine clocks on the same time. Enter the NTP Server name that you want to follow.
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User Guide for the VC800 Video Conferencing System When Automatic is selected, the system will use daylight saving time corresponding to the selected time zone. 12. Press to select Save and then press to accept the change. Note Please refer to Appendix A - Time Zones for the list of available time zones on the system.
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Customizing the VC800 Video Conferencing System 13. Select the desired secondary from the pull-down list of Secondary. 14. Press to select Save and then press to accept the change. To view current time in different cities via the CP960 conference phone: Tap the digital clock.
User Guide for the VC800 Video Conferencing System to sort the city. Tap Sort by name, unselected cities will be sorted by name. Tap Sort by time, unselected cities will be sorted by time. Tap the desired city to select or deselect.
Customizing the VC800 Video Conferencing System Key tone is configurable via web user interface at the path Setting->General-> Key Tone. Website Snapshot You can enable the website snapshot feature to allow the user to watch video images captured by local camera on the web user interface.
User Guide for the VC800 Video Conferencing System Press to scroll to Display, and then press Press to adjust the Display(90%-100%) slider to change the zoom level of the display device. Press to select Save and then press to accept the change.
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Customizing the VC800 Video Conferencing System The current ringer volume of the system is displayed on the left of the display device. Press volume key on the CP960 conference phone to adjust the ringer volume. The CP960’s touch screen displays the current ringer volume.
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User Guide for the VC800 Video Conferencing System Swipe down from the top of the CP960’s touch screen to enter the control center. to set the ringer volume to 0. Note If ringer volume is adjusted to 0, the icon will appear on the display device. The icon will appear on the CP960’s touch screen.
Customizing the VC800 Video Conferencing System The CP960’s touch screen displays the current receiver volume. The display device will display the receiver volume simultaneously. Note If the CP960 conference phone is not the active audio device of the system, you can still use it to adjust the system volume.
contacts (conference contacts are available only when a multipoint license is imported to the VC800 system. The VC500 endpoint can store up to 500 local contacts, and does not support conference contacts). A conference contact consists of one or more local contacts. You can establish a conference call quickly by calling conference contacts.
Customizing the VC800 Video Conferencing System can add, edit and delete the YMS contacts. On your VC800/VC500, you can only search for and place calls to the YMS contact. For more information on Yealink Meeting Server, refer Yealink Meeting Server Administrator Guide...
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User Guide for the VC800 Video Conferencing System The default contact bandwidth is Auto. The system will select the appropriate bandwidth automatically. Press to select Save and then press to accept the change. To add a conference contact via the remote control:...
The number of local contacts that you can add to a conference contact depends on the imported multipoint license. For example, if you import a 24 ways license to your VC800 system, up to 24 local contacts can be added to a conference contact. For more information on multipoint license, contact your system administrator.
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User Guide for the VC800 Video Conferencing System Press to enter submenu, select the desired call type, and then press to dial out the number. To place a call to a contact via the CP960 conference phone: Tap the All Contacts field.
Editing Contacts You can edit local contacts or conference contacts (conference contacts are only applicable to VC800 system with a multipoint license) via the remote control, CP960 conference phone or web user interface. To edit a contact via the remote control:...
Deleting Contacts You can delete local contacts or conference contacts (conference contacts are only applicable to VC800 system with a multipoint license) via the remote control, CP960 conference phone or web user interface. To delete a local contact or conference contact via the remote control:...
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Customizing the VC800 Video Conferencing System Press to Delete and then press The display device prompts “Delete selected item?” Press to highlight OK, and then press to delete the contact. To delete a local contact or conference contact via the CP960 conference phone: Tap the All Contacts field.
If you log into the Yealink VC Cloud Management Service platform or Yealink Meeting Server, you can also search for Yealink Cloud contacts or YMS contacts via the remote control or CP960 conference phone. To search for contacts via the remote control:...
Local directory is configurable via web user interface at the path Directory->Local Directory. Call History Management The VC800/VC500 video conferencing system maintains call history lists of All Calls, Missed Calls, Placed Calls and Received Calls. The system supports up to 100 history lists. You can view the call history, place a call or delete an entry from the call history entries (local entries and Cloud entries).
User Guide for the VC800 Video Conferencing System Press to scroll to History Record, and then press to enable or disable this feature. Press to return to the idle screen. The history record feature is configurable via web user interface at the path Setting->Call Features->History Record.
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Customizing the VC800 Video Conferencing System Press to view the desired call history. To view call history via the CP960 conference phone: The touch screen displays all call records. Tap the All Calls field. Tap the desired list (All Calls, Missed Calls, Placed Calls, or Received Calls) in the pop-up dialog box.
User Guide for the VC800 Video Conferencing System Placing a Call from the Call History List You can place a call from the call history list via the remote control, CP960 conference phone or web user interface. To place a call from the call history list via the remote control:...
Customizing the VC800 Video Conferencing System Tap Video Call or Voice Call. Deleting an Entry from the Call History List You can delete an entry from the call history list via the remote control, CP960 conference phone or web user interface.
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User Guide for the VC800 Video Conferencing System Press to Delete and then press to delete the entry. To delete an entry from the call history list via the CP960 conference phone: The touch screen displays all call records. Tap the All Calls field.
Customizing the VC800 Video Conferencing System To clear call history via the remote control: Select (Dial menu) or press to enter the pre-dialing screen. Press to return to the menu. Press to scroll to History and then press to enter submenu.
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User Guide for the VC800 Video Conferencing System Press to scroll to Add to Contact, and then press Enter contact name in the Name field. You can add more than one number for the local contact. For more information, refer to Adding Contacts on page 57.
Directory->History. Call Protocol The VC800/VC500 video conferencing system supports SIP and H.323 call protocols. H.323 is commonly used to communicate to other video conferencing systems. SIP is commonly used to communicate with other VoIP devices. You can configure which protocol is to be used when the system is making calls.
By default, the system automatically detects the available bandwidth and uses this connection speed. The VC800/VC500 supports connecting to other devices with different bandwidth. If a device with lower bandwidth joins a call, the video quality will stay the same or will not reduce a lot.
Customizing the VC800 Video Conferencing System If Auto is selected, the system will select the appropriate bandwidth automatically. Press to select Save and then press to accept the change. The priority of bandwidth is as follows: Note System bandwidth > Contact bandwidth (refer to Adding Contacts).
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By default, the system automatically selects the audio output devices with the highest priority. The priority is: VCS Phone> HDMI>Line Output. If the audio output device with the highest priority is removed from the VC800/VC500, the VC800/VC500 will select the next highest priority device.
By default, the VC800/VC500 automatically selects the audio input devices with the highest priority. If you select “VCS Phone + Wireless Micpod” option, the VC800/VC500 will use CP960 conference phone and CPW90 expansion mic to pick up audio at the same time.
User Guide for the VC800 Video Conferencing System If VCS Phone is selected as the audio output device manually or automatically, the audio input device must be VCS Phone or VCS Phone+Wireless Micpod. Press to select Save and then press to accept the change.
Customizing the VC800 Video Conferencing System Press to scroll to Far Control Near Camera and then press to enable or disable this feature. Press to return to the idle screen. Far-end Camera Control is configurable via web user interface at the path Setting->Video &...
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User Guide for the VC800 Video Conferencing System icon appears in the remote video image, which indicates control of the remote camera. Press the navigation key to adjust the angle of the remote camera or press adjust the focus of the remote camera.
Using the VC800/VC500 Video Conferencing System Using the VC800/VC500 Video Conferencing System The VC800/VC500 video conferencing system can be used to place calls, answer calls, or conduct a conference call. You can switch layout, record videos or capture screenshots during a call.
User Guide for the VC800 Video Conferencing System Video Call Note SIP URI The system supports placing calls using contact numbers, , IP address, H. 323 account or extension. SIP URI and IP addresses can be up to 32 characters. For example: SIP URI:2210@sip.com, IP: 192.168.1.15.
Using the VC800/VC500 Video Conferencing System Press to select (video call) or (voice call), and then press Placing a Call Using the CP960 conference phone To place a call using the CP960 conference phone: Tap the Auto field. Tap the desired account type in the pop-up dialog box.
For VC800 system: the number of contacts in the group depends on the imported multipoint license. For example, if you import a 24 ways license to your VC800 system, you can select up to 24 contacts. For more information on multipoint license, contact your system administrator.
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For VC800 system: the number of contacts in the group depends on the imported multipoint license. For example, if you import a 24 ways license to your VC800 system, you can select up to 24 contacts. For more information on multipoint license, contact your system administrator.
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User Guide for the VC800 Video Conferencing System Initiating a Conference by Inviting Participants To invite participants during a call via the remote control: Using your preferred dialing method, call the first site. Press to open Talk Menu. Press to scroll to New Call and then press to expand the menu.
Conference Management Conference Type VC800/VC500 video conferencing system can act as a virtual meeting room, so that other devices can dial the VC800/VC500 video conferencing system to join a meeting. VC800 video conferencing system can host a Regular Mode conference or a VMR Mode conference.
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VMR Mode Conference VMR mode conference is only applicable to VC800 video conferencing system. It is not applicable to VC500 video conferencing endpoint. In VMR mode conference, the MCU of moderator can be used to host two independent conferences (corresponding to virtual meeting room 1 and virtual meeting room 2).
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Virtual meeting room 2: the moderator does not join this meeting and only provides MCU resource for the participants. If you import a multipoint license to the VC800 system, you call allocate the MCU ways between two virtual meeting rooms. If you import an 8 ways multipoint license to the VC800 system, X+Y<=8.
If you host a regular mode conference, you need to configure password for virtual meeting room 1. If you host a VMR mode conference (only applicable to VC800 video conferencing system), you need to configure passwords for virtual meeting room 1 and virtual meeting room To set up a meeting password via web user interface: Click on Setting->Conference Setting.
Without a meeting password or with a wrong meeting password, the call will fail. Editing Number before Calling You can edit numbers before calling when the VC800/VC500 video conferencing system is on the pre-dialing screen. To edit number before calling via the remote control:...
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User Guide for the VC800 Video Conferencing System Press to scroll to the desired history record and then press to open submenu. Press to scroll to Edit Number Before Callout and then press Edit numbers using the keypad or the on-screen keyboard, and then dial out.
Using the VC800/VC500 Video Conferencing System Answering or Rejecting Calls When the system is receiving a call, you can answer or reject the call in the following ways: Using the remote control Using the CP960 conference phone If the system accepts multiple calls, a conference call will be established.
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User Guide for the VC800 Video Conferencing System Press to scroll to Auto Answer, and then press to enable or disable this feature. Press to scroll to Auto Answer Mute, and then press to enable or disable this feature. Press...
Using the VC800/VC500 Video Conferencing System If the auto answer feature is enabled, the icon will appear on the status bar of the touch screen. Auto answer is configurable via web user interface at the path Setting-> Call Features->Auto Answer/Auto Answer Mute/Auto Answer Multiway.
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User Guide for the VC800 Video Conferencing System to enable DND. If the DND feature is enabled, the touch screen prompts “ DND mode is enabled”. To disable the DND mode via the CP960 conference phone: Do one of the following: Swipe down from the top of the screen.
Using the VC800/VC500 Video Conferencing System Press to scroll to DND and then press icon will appear on the status bar of display device, and “Do not disturb now!” will be prompted at intervals. Press to return. To enable or disable the DND mode during an active call via the CP960 conference phone: during a call to enable DND.
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User Guide for the VC800 Video Conferencing System The CP960’s touch screen prompts “End all active calls?” Tap OK to end all calls. Click Hang Up All button on the web user interface. The interface prompts “Hang up?” Click Confirm to end the call.
Using the VC800/VC500 Video Conferencing System To remove any party via the CP960 conference phone: -> after the desired party to remove. To remove any party from a multi-way call via web user interface, go to the path Home (Hover...
User Guide for the VC800 Video Conferencing System Log into the web user interface, check the Mute checkbox. If video conferencing system is muted, the icon will appear on the local video. Network Quality Tip During a call, if the packet loss that you receive is more than 5%, the device display will prompt"...
VC800/VC500 system is idle, the display device displays PC content by default. If two display devices are connected to the VC800/VC500 codec, local video image is shown on the main display device, and the PC content is shown on the secondary display device.
The system supports sharing video and documents on a PC while simultaneously displaying the main video. We recommend using dual display devices for sharing contents. During a call, if a PC is connected to the VCH50 video conferencing hub, the VC800/VC500 system will start presentation automatically. You can also start/stop presentation manually...
Using the VC800/VC500 Video Conferencing System during a call via the remote control or CP960 conference phone. The presentation stops automatically if the PC is disconnected from the system. During a voice call, only local display device displays the PC content. During a video call, both local and remote display devices display PC contents.
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User Guide for the VC800 Video Conferencing System Press to scroll to Other and then press to expand the menu. Press to scroll to Preset and then press to enter submenu. Select New Preset, and then press Press the navigation key to adjust the angle of the camera or press to adjust the focus of the camera.
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Using the VC800/VC500 Video Conferencing System You can also press the numeric key that is already associated with a preset. But in this way, you can only move local camera to 10 preset positions (corresponding to 0 to 9 key on the remote control) at most.
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User Guide for the VC800 Video Conferencing System Press to scroll to Preset and then press to enter submenu. Select Edit, and then press Select a preset, and then press Press the navigation key to adjust the angle of the camera or press to adjust the focus of the camera.
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Using the VC800/VC500 Video Conferencing System Select Stick, and then press Select a preset, and then press The selected preset is placed at the top. Press to return. Deleting the Stored Preset To delete the stored presets during a video call: Press to open Talk Menu.
Video Recording Before recording video, make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. The recorded video will be saved in .mkv format and named as the recorded time and date.
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Using the VC800/VC500 Video Conferencing System Before recording video, you need to know the following: When recording video, it is not allowed to play or delete the video from the menu. When recording video, it is not allowed to capture screenshots, but you can view and ...
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User Guide for the VC800 Video Conferencing System To record video via the CP960 conference phone when the system is idle: to start recording and then tap to stop recording. To record video via the CP960 conference phone when the system is during a call: to start recording and then tap or Recording to stop recording.
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Using the VC800/VC500 Video Conferencing System The display device prompts “Delete this video?” Press to scroll to OK and then press Auto Recording Auto recording feature is available only when the recording feature is enabled. If it is enabled, the system will start recording automatically once a call is established. Make sure a USB flash drive is connected and the USB feature is enabled.
You can capture the screenshot from the camera via the remote control, CP960 conference phone or web user interface. Make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled.
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Using the VC800/VC500 Video Conferencing System To capture screenshots via the remote control when the system is idle or during a call: is set to Screenshot key, press to capture screenshot. For more information on how to customize the key, refer to Custom Key Type on page 55.
(the near end) is shown in full screen, while the other participant is shown in the PIP (Picture-in-Picture). Speaker View ( ): For VC800 system: during multi-way video calls, the active speaker is given prominence in the largest pane. Other participants are displayed in a strip...
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Using the VC800/VC500 Video Conferencing System Changing Video Layout To change screen layout via the remote control: Press during a call. Select the desired layout, and then press To change screen layout via the CP960 conference phone: during a call.
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Multi-way Video Calls Multi-way video calls are not applicable to VC500 endpoint. For VC800 system: Take four-way video calls as an example. Voice activation layout is used by default. The active speaker is given prominence in the largest pane. Other participants are displayed in a strip beside the active speaker.
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Multi-way Video Calls Multi-way video calls are not applicable to VC500 endpoint. For VC800 system: Take four-way video calls as an example. Voice activation layout is used by default. Primary display device: The active speaker is given prominence in the largest pane. Other...
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Multi-way Video Call with Presentation Multi-way video calls are not applicable to VC500 endpoint. For VC800 system: Take four-way video calls as an example. Voice activation layout is used by default. Primary display device: The active speaker is given prominence in the largest pane. Other participants are displayed in a strip beside the active speaker.
StarLeaf/Zoom/Pexip/BlueJeans/Mind, including high end customization & interoperability. If you don’t log into Cloud platform or you only log into the Yealink VC Cloud Management Service platform/Yealink Meeting Server, you can configure the address of the third-party platform in advance. So that your dialing screen will appear this third-party platform, even if you don’t log into the third-party platform, you can still select the desired third-party platform to call...
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User Guide for the VC800 Video Conferencing System Enter the desired Yealink Cloud number using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number. To dial Yeaink Cloud numbers via the CP960 conference phone: Tap the Auto field.
Tap Send. Note If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you, you can enter the 9-digit Cloud number or the extension (the last four Cloud number) to place a call.
Scheduled Conference You can schedule a conference using the Yealink Meeting Server or Microsoft Outlook software. After you schedule the conference, the scheduled conference will be added to all invitees’ video...
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And invitee whose YMS account is associated with an email address, will receive an email about how to join the conference. For more information on how to schedule a conference using the Yealink Meeting Server or Microsoft Outlook software, refer to...
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User Guide for the VC800 Video Conferencing System The conference schedule will appear again 30 minutes before the conference starts, and then be hidden automatically. And it will appear every 10 minutes until the conference starts. The conference schedule shows the conference details, as below: The conference reminder will appear 5 minutes before the conference starts.
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Video Conference Platform Your ongoing conferences and upcoming conferences are listed for the latest month. Press to scroll to the desired conference. You can view subject, time, organizer, ID, password and participants. To view schedule conferences in the menu via the CP960 conference phone: Your ongoing conferences and upcoming conferences are listed for the latest month.
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User Guide for the VC800 Video Conferencing System Joining a Scheduled Conference You can join conferences in following three ways: Joining a scheduled conference from a conference reminder Joining a scheduled conference from the conference schedule Joining a scheduled conference from notification center of CP960 ...
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Video Conference Platform Select Ignore, and press to remove the reminder from the screen and stop all future reminders for this schedule. Do one of the following via the CP960 conference phone: Tap Join to join the scheduled conference. Tap Detail to view conference details. Tap Ignore to remove the reminder from the screen and stop all future reminders for this schedule.
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User Guide for the VC800 Video Conferencing System Select the Join soft key, and then press To join a schedule conferences from conference schedule via the CP960 conference phone: Your ongoing conferences and upcoming conferences are listed for the latest month.
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Video Conference Platform can tap the desired conference notification to join the conference. To join a schedule conferences from notification center via the CP960 conference phone: Swipe down from the top of the screen to enter the notification center. Tap the desired conference notification to join the conference. Dialing into a Scheduled Conference If you schedule a conference or you are invited to a scheduled conference, you can obtain the conference information in following ways:...
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General Issues on page 166. Applying for Speaking When you schedule a video conference using the Yealink Meeting Server or Microsoft Outlook software, there are two modes for video conference: Discussion mode and Training mode. For Yealink Meeting Server User Guide more information, refer to In Discussion mode conference, participants can speak freely.
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Video Conference Platform Press on the remote control. The applicant’s display device prompts “ Apply for speaking”. To apply for speaking via the CP960 conference phone: When enter the Training mode conference, do one of the following to apply for speaking: on the CP960’s touch screen.
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User Guide for the VC800 Video Conferencing System to allow the applicant to speak or tap Clear handup to clear all request. Meet Now When you log into the VC800/VC500 system using an YMS account, you can use Meet Now feature. Initiating a Meet Now Conference You can initiate a meet now conference at any time.
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Video Conference Platform If you register a YMS account, you can dial the conference ID to join the conference. Dial conference ID**@IP address of the server to join the conference. Dial IP address of the server ##conference ID to join the conference. YMS Video Conference Management This chapter introduces how to manage YMS video conference (scheduled conference and meet now conference).
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User Guide for the VC800 Video Conferencing System If you tap , tap the desired YMS contacts, and then tap to dial out. If you tap , enter a YMS account, and then tap Add Members. Repeat this step to add more members, and then tap to dial out.
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Video Conference Platform after the participant that you want to remove. Muting or Unmuting All Conference Participants If you are the organizer/moderator of a YMS video conference, you can use the CP960 conference phone to mute or unmute all conference participants except for yourself. In scheduled conference, conferences participants muted by an organizer/moderator cannot unmute themselves.
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User Guide for the VC800 Video Conferencing System Tap All mute to mute all participant. To unmute all conference participants via the CP960 conference phone: during a call. The touch screen displays all participants. Tap All unmute to unmute all participant.
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Video Conference Platform unmute themselves. To mute a conference participant via the CP960 conference phone: during a call. The touch screen displays all participants. after the participant that you want to mute. The participant is muted, and the icon changes to To unmute a conference participant via the CP960 conference phone: during a call.
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User Guide for the VC800 Video Conferencing System The participant is unmuted, and the icon changes to Leaving the Conference All participants can use the remote control or CP960 conference phone to leave the conference at any moment. To leave the conference via the remote control:...
Video Conference Platform Other participants remain connected. Ending the Conference If you are the organizer/moderator of a YMS video conference, you can use the remote control or CP960 conference phone to end the conference. To end the conference via the remote control: Press Select End conference, and then press To end the conference via the CP960 conference phone:...
User Guide for the VC800 Video Conferencing System Tap End conference. Using the StarLeaf Cloud Platform You can log into the StarLeaf Cloud platform. When you place a call using the StarLeaf Cloud account, you can: Call the other StarLeaf Cloud account to establish a point to point call.
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Video Conference Platform Select StarLeaf Cloud number from the pull-down list of Call Type before calling. Enter a StarLeaf Cloud number using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
User Guide for the VC800 Video Conferencing System Joining the StarLeaf Meeting To join the StarLeaf meeting via the remote control: Select (Dial menu) or press to enter the pre-dialing screen. Select StarLeaf Cloud number from the pull-down list of Call Type before calling.
Video Conference Platform Tap the StarLeaf Cloud number in the pop-up dialog box. Enter a conference ID. Tap Send. Using the Zoom Cloud Platform You can log into the Zoom Cloud platform, and join the Zoom meeting. Joining the Zoom Meeting To join the Zoom meeting via the remote control: Select (Dial menu) or press...
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User Guide for the VC800 Video Conferencing System Select Zoom from the pull-down list of Call Type before calling. Enter a conference ID using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
Video Conference Platform Follow the voice prompt to join the Zoom meeting. If you enter nothing or enter wrong information, you can still be sent to the Zoom welcome Note screen. Using the BlueJeans Cloud Platform You can log into the BlueJeans Cloud platform, and join the BlueJeans meeting. Joining the BlueJeans Meeting To join the BlueJeans meeting via the remote control: Select...
User Guide for the VC800 Video Conferencing System Tap BlueJeans in the pop-up dialog box. Enter a conference ID. Tap Send. Follow the voice prompt to join the BlueJeans meeting. If you enter nothing or enter wrong information, you can still be sent to the BlueJeans welcome Note screen.
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Video Conference Platform Select the registered alias from the pull-down list of Call Type before calling. Enter the device alias or URI using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
User Guide for the VC800 Video Conferencing System Joining the Pexip Meeting To join the Pexip meeting via the remote control: Select (Dial menu) or press to enter the pre-dialing screen. Select the registered alias from the pull-down list of Call Type before calling.
Video Conference Platform Tap the registered alias in the pop-up dialog box. Enter the device alias or URI. Tap Send. Using the Mind Platform You can log into the Mind platform, and join the Mind meeting. Joining the Mind Meeting To join the Mind meeting via the remote control: Select (Dial menu) or press...
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User Guide for the VC800 Video Conferencing System Select Mind from the pull-down list of Call Type before calling. Enter a conference ID using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
Video Conference Platform Follow the voice prompt to join the Mind meeting. Using the Custom Platform When you register a custom account, you can use the corresponding platform feature.
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Using the CPW90 Wireless Expansion Mic Using the CPW90 Wireless Expansion Mic This chapter provides basic operating instructions for the CPW90 Wireless Expansion Mic. Topics include: LED Instructions Charging the CPW90 Turning the CPW90 On or Off Registering CPW90 with the CP960 Conference Phone ...
User Guide for the VC800 Video Conferencing System LED Status Description The CP960 conference phone is in a call and unmuted. The CP960 conference phone is receiving an incoming Slowly flashing red call. Solid red The CP960 conference phone is muted.
Using the CPW90 Wireless Expansion Mic To charge the CPW90: Put the CPW90 on the charging cradle. Connect the micro USB port on the charging cradle to the USB port on the CP960 using a 0.3m USB cable. During charging, the battery LED indicator on the CPW90 illuminates solid red. When the battery capacity reaches 100%, the battery LED indicator on the CPW90 will illuminate solid green.
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User Guide for the VC800 Video Conferencing System to search for a CPW90. Turn on the CPW90. The CPW90 enters the registration mode automatically. And the mute indicator LED on the CPW90 fast flashes yellow. The CPW90 registers with the CP960 conference phone automatically. If the registration is successful, the mute indicator LED on the CPW90 goes out and the touch screen of CP960 conference phone prompts the CPW90 information: battery, work time and standby time.
Using the CPW90 Wireless Expansion Mic Tap Unbind to deregister the CPW90. The CPW90 can only be registered with one CP960 conference phone. If you want to register the CPW90 to another CP960 conference phone, the CPW90 will be deregistered from the previous CP960 conference phone automatically.
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User Guide for the VC800 Video Conferencing System Battery Status Work Time(estimated working time) Standby Time (estimated standby time) To view the CPW90 information via the remote control: Select (More menu). Press to scroll to Status and then press to enter submenu.
Using the CPW90 Wireless Expansion Mic CPW90 information can be viewed via the web user interface at the path Status-> Wireless Micpod. Muting or Unmuting the CPW90 If the CP960 conference phone is in a call, you can tap the mute button on the CPW90 to mute or unmute the CP960 conference phone.
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User Guide for the VC800 Video Conferencing System RF Carrier Index (DECT tester Numbering) Freq (MHz) Taiwan Korea Brazil Japan 1885.248 1886.976 1888.704 1890.432 1892.160 1893.888 1895.616 4(F1) 1897.344 3(F2) 1899.072 2(F3) 1900.800 1(F4) 1902.528 0(F5) 1904.256 1905.984 1907.712 1909.440 1911.168...
Using the CPE90 Wired Expansion Mic Using the CPE90 Wired Expansion Mic This chapter provides basic operating instructions for the CPE90 Wired Expansion Mic. Topics include: Placing the CPE90 Muting or Unmuting the CPE90 If you require additional information or assistance with your new phone, contact your system administrator.
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Troubleshooting This chapter provides general troubleshooting information to help you solve problems you might encounter when using your VC800/VC500 system. If you require additional information or assistance with your new phone, contact your system administrator. Ensure the system has not been physically damaged when experiencing a problem. Check whether the cables are loose and the connections are correct and secure.
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User Guide for the VC800 Video Conferencing System Speak into the microphone. Check whether the microphone can pick up audio normally. If the microphone picks up audio and plays back audio normally, it means that the audio works well. Press to stop audio diagnostics.
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Troubleshooting Press to adjust the focus. If the camera can move and zoom normally, it means that the camera is working well. Press to stop camera diagnostics. Network diagnosis: Select (More menu). Press to scroll to Setting and then press to expand the menu.
You can also enter other IP address (for example, the IP address of the remote system) in the Trace Route field. If the test is successful, the VC800/VC500 system lists the hops between the system and the IP address you entered. You can check whether congestion happens via the time cost between hops.
Troubleshooting more information, refer to Time & Date on page 46. How to obtain the IP address of the system? Three are three ways to obtain the IP address of the system: The IP address of the system is shown on the top right corner of the display device. ...
Ensure that the VC800/VC500 video conferencing system is turned on. Ensure that you have selected the correct video input source. Why can’t the display device start presentation? Ensure that a PC is properly connected to the VC800/VC500 video conferencing system. ...
Adjust the priority order for your audio codec if you have chosen a low-bandwidth audio codec to be first. For best results, ensure that the caller is using a Yealink video conferencing system. Audio quality from your video conferencing system will vary when calling a non-Yealink system.
User Guide for the VC800 Video Conferencing System Why is the voice quality poor? Users may receive poor voice quality during a call, such as intermittent voice, low volume, echo or other noise. It is difficulty to diagnosis the root causes of the voice anomalies. The possible reasons are: Users sit too far from or near to the microphone.
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Troubleshooting The display device prompts “Reboot the system?”. Select OK, and then press You can reboot the system via web user interface at the path Setting->Upgrade->Reboot. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. Exporting PCAP trace is configurable via web user interface and remote control.
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Click Export to open the file download window, and then save the file to your local system. To export a PCAP trace via remote control: Before capturing packets, make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled.
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Troubleshooting The default system log level is 6. Click Confirm to accept the change. The web user interface prompts “Operating…Please wait…”. Export the system log referring to the following steps. Recreate the error to be documented in the trace. Click Export to save the file to your local system. How to export/import the system configurations? We may need you to provide your system configurations to help analyze problems.
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How to upgrade VC800/VC500 firmware? To upgrade VC800/VC500 firmware via web user interface: Click on Setting->Upgrade. In the Upgrade Firmware field, click Browse to locate the VC800/VC500 firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware will be updated. It will take 5 minutes to...
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Troubleshooting complete. Please don't power off!”. Click Confirm to confirm upgrading. To upgrade CP960 firmware via web user interface: Click on Setting->Upgrade. In the Upgrade CP Firmware field, click Browse to locate the CP960 firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware will be updated.
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User Guide for the VC800 Video Conferencing System The display device prompts “Reset to Factory?” Select OK, and then press The system reboots automatically, The CP960’s touch screen prompts “Rebooting Please wait…”. The phone will be reset to factory sucessfully after startup.
Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
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User Guide for the VC800 Video Conferencing System Environmental Requirements Place the device in a well-ventilated place. Do not expose the device to direct sunlight. Keep the device dry and free of dust. Place the device on a stable and level platform.
GB/T26572-2011 standard. This table lists the toxic and hazardous substances contained in the machine. Based on the material type, the data is provided by the supplier and has already been validated by Yealink company.
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Appendix A - Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa −11:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −10:00 French Polynesia −09:30 United States-Alaska Time −09:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −08:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua)
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User Guide for the VC800 Video Conferencing System Time Zone Time Zone Name Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Spain(Madrid) +01:00 Croatia(Zagreb)
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Appendix A - Time Zones Time Zone Time Zone Name +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan(Kabul) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +05:45 Nepal(Katmandu) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +06:30...
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User Guide for the VC800 Video Conferencing System Time Zone Time Zone Name +13:30 Chatham Islands +14:00 Kiribati...
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