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quadient IN-360 User Manual

Mailing systems
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User Guide
Mailing Systems
IN-360

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  • Page 1 User Guide Mailing Systems IN-360...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................11 Accessories .....................13 Control Panel Features ..................14 Connections .....................17 Power Management ..................19 Processing Mail How to Choose a Meter Impression ..............23 Preparing and Starting your Job Run ..............26 Processing [Standard] Mail ................32 Printing [Permit] Mail ..................40...
  • Page 3 Reports Reports Overview ..................101 Generating a Report ..................104 Processing Activity Data ................106 Mail Processing Data ..................108 Postage Funds Data ..................111 Account Data ....................113 System Data ....................116 myEquipment E-Services E-Services Overview ..................123 Connecting to E-Services ................124 Uploading Statistics ..................127 E-Services available on your System ............128 Configuring your Mailing System Settings Overview ..................133 Logging in / out as the Supervisor ..............134...
  • Page 4 10.2 Filling the Moistener (Option) ..............191 10.3 Cleaning the Mail Path .................192 10.4 Maintenance Processes ................194 Troubleshooting 11.1 Paper Jamming ....................199 11.2 Weighing Problems ..................200 11.3 Diagnostics and System Data ..............201 Specifications 12.1 Mail Specifications ..................207 12.2 Recommended Operating Conditions ............210 12.3 Technical Specifications ................211 12.4...

  • Page 6: Read This First

    Read this First This section contains important information about recommended safety precautions and the best environmental conditions in which to operate your system. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............8...

  • Page 8: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
  • Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
  • Page 10 Canada Post Corporation Weighing Platform...

  • Page 11: Safety Requirements

    Safety Requirements Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component. In addition to checking the power requirements, we also recommend that you: •...
  • Page 12 Environmental compliance IN Mailing Systems are eco-friendly designs that: • last longer, run cooler and use up to 50% less energy • operate more efficiently, saving you time and money • protect the environment with innovative product and packaging designs. In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink Cartridges and system components as they reach their end of life.
  • Page 13 LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to Neopost secure servers. Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning.

  • Page 14: Meet Your Mailing System

    Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............11 Accessories .................13 Control Panel Features ............14 Connections .................17 Power Management .............19 How to Activate Sleep Mode ................20 How to Turn Your Mailing System OFF ............20...

  • Page 16: System Layout

    System Layout System Components Weighing platform Measures weight of mail pieces. Prints envelopes (or labels) and controls the Mailing Base System. Jam release handle Allows you to remove jammed envelopes or labels. Feed Table Beginning of mail transport path.
  • Page 17 Inside System Base Postal Security Device Postage meter. (PSD) Top Cover Lift from the front to open. Supplies the ink used to print a postage impression on Ink Cartridge an envelope.

  • Page 18: Accessories

    Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...

  • Page 19: Control Panel Features

    Control Panel Features For details, please see the Control Panel and screen diagram on the flap of the User Guide Cover. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed. Date Displays the date that will be printed. Impression Memory Displays selected impression memory when applicable.
  • Page 20 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. Navigation Ar- Navigate up or down in lists or menus. rows SHORTCUT KEYS Postage Funds Accesses the Postage Funds Management Menus.
  • Page 21 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv...

  • Page 22: Connections

    Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Connectors LAN Port Neopost secure server 2 USB ports To memory device or printer Power connector and To power supply switch...
  • Page 23 COM1 To Weighing platform Connection Diagram LAN connection To connect to the LAN network, to access Neopost se- LAN Port cure server. Power connectors Power connectors are shown in section Connectors on page 17.

  • Page 24: Power Management

    Power Management A LAN connection can only be completed if the LAN cable is connected to the system BEFORE the power cord is plugged in. Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.

  • Page 25: How To Activate Sleep Mode

    How to Activate Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the mailing system.

  • Page 26: Processing Mail

    Processing Mail This section describes how to set up a Job Run. Depending on the type of job you wish to run, you can: • Choose a Meter Impression • Select a Postage Rate • Select a Weighing Method • Activate the Sealing Function •...
  • Page 27 Running [Seal Only] Mail ............56 How to Set [Seal Only] Mail ................57 How to Process [Seal Only] Mail ..............58 3.10 Settings Details ..............60 How to Change Account ................60 How to Select a Postage Rate ...............61 How to Select a Permit Impression ..............63 How to Change the Weighing Mode ..............66 How to Enter the Weight Manually ..............67 How to Change the Date ................68...

  • Page 28: How To Choose A Meter Impression

    How to Choose a Meter Impres- sion Customizing Your Impression You can choose from a variety of impression types to complete your job runs as needed. You can select a Standard Impression to print postage, a “Received” Impression to print the date on Incoming Mail, or to seal envelopes without printing a Meter Impression.
  • Page 29 Job Types and Meter Impressions The table below provides details on the types of Meter Impressions you can choose, depending on the type of job you want to run. The column on the right indicates the options available for each type of Meter Impression. If you do not set up any options, the Mailing System will use your Default Impression Settings to complete the impression set-up.
  • Page 30 Count items by weighing: n.a. Specific application (see Piece Counting on page 74). The Default Meter Impression at start up is a Standard Meter Impression, unless you have changed your Default Settings.

  • Page 31: Preparing And Starting Your Job Run

    Preparing and Starting your Job Run Preparation steps This section recommends a list of mail preparation steps to help you run your mail more efficiently. Mail preparation involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 26) •...

  • Page 32: How To Sort Mail

    How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table Job Types and Meter Impressions on page 24 Outgoing mail with different postage types Canada, US or International Date to correct Amount to correct Permit Mail...

  • Page 33: How To Log In And Start A Job

    How to Log in and Start a Job To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen If the following screen is displayed: - Homescreen [Standard]: If this screen is displayed, no other steps are required to start processing mail.
  • Page 34 To find an account To locate an Account quickly, type the Account Number or Name (tap column headers to switch between number and name) or use a Barcode Scanner. To type letters instead of figures using the keypad, press the corresponding key several times in a row.

  • Page 35: How To Change A Meter Impression

    How to Change a Meter Impression Once you are logged in as user: Either: Press Press and select: Build Impression The Build Impression screen is displayed. Select Impression Type and press [OK]. The Type of impression screen is displayed. Select the type of impression in the list and press [OK]. The Build Impression screen is updated and displays the menu items that allow you to modify the impression options.
  • Page 36 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Press and enter 1 to check your funds balance. To add funds, see How to Add Postage Funds page 79. You can set up your system to alert you when your available Postage Funds fall below a preset value (see How to Set the Low-Funds Threshold...

  • Page 37: Processing [Standard] Mail

    Processing [Standard] Mail In Processing [Standard] Mail Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Standard Meter Impression. Applying Postage for [Standard] Mail Postage for [Standard] Mail The instructions below outline the steps that you need to complete to set up your system to print a Meter Impression.
  • Page 38 Check or change the type of impression, if you are not in [Standard] mode. Press to access the Build Impression screen: The type of impression is indicated on line 2 of the screen. To change the type of Meter Impression, select the Type line, press [OK] and then select [Standard] in the Type of impression screen, and press [OK].
  • Page 39 Additionally, you can configure impression elements from the Build Impression screen as follows: Change Imprint left or right: The system supports Imprint left and Imprint right. These flexible areas allow you to select 2 Slogans. Therefore you can print a Meter Impression with 2 slogans. To select a Slogan, see How to Add or Remove a Slogan on page 69.
  • Page 40 Select a Weighing Mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Mode on page 64. To change the current weighing mode, press and select a weighing mode in the Weighing mode screen.

  • Page 41: How To Process [Standard] Mail

    Processing [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Mode zone of the screen. If you need to change the current account before applying postage (on account-enabled configurations), see How to Change Account on page 60.
  • Page 42 Remove the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener. Do not try to moisten self-adhesive envelopes. If a mail piece is bigger than mail path maximum thickness, you may use a label tape.
  • Page 43 To print the impression, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener. Do not try to moisten self-adhesive envelopes. If a mail piece is bigger than mail path maximum thickness, you may use a label tape.
  • Page 44 Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (if installed). Do not try to moisten self-adhesive envelopes.

  • Page 45: Printing [Permit] Mail

    Printing [Permit] Mail In Printing [Permit] Mail Section This section describes the settings required to print a [Permit] Meter Impression. See also • How to Choose a Meter Impression on page 23. Setting [Permit] Mail The procedure below outlines steps required to process mail. •...

  • Page 46: How To Set [Permit] Mail

    How to Set [Permit] Mail Required settings: Check that you are in the [Permit] type of impression. If not, see section Selecting a Meter Impression on page 29. Press to access the build impression menu and perform the settings that follow.

  • Page 47: How To Process [Permit] Mail

    Setting an Impression Memory for [Permit] Mail To set the meter impression quickly, consider using impression memories. The impression memories store impression characteristics together with postage rates and, if active, accounts. Using Impression Memories on page 71. Processing [Permit] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Permit] Mail...
  • Page 48 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 207), you may use a label tape. The Mailing System applies the impression and the mail piece (or label) is sent to the catch tray.

  • Page 49: Date Correction] Mode

    [Date Correction] Mode In [Date Correction] Mode Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a [Date correction] Meter Impression. This type of Meter Impression corrects or advances the date the Meter Impression was printed on the item.
  • Page 50 To change the type of impression, if you are not in [Date Correction] mode. Press to access the Build Impression screen, and then press [OK] to display the Type of impression screen. To select an option in the screen: - Highlight the option using the arrow keys - Press to validate your selection.

  • Page 51: How To Process Mail In [Date Correction] Mode

    Processing Mail in [Date Correction] Mode To run mail, follow the procedure below after you have completed the steps in Setting [Date Correction] Mode on page 44. Before printing, turn the envelope to print on a free area. How to Process Mail in [Date Correction] Mode To print the new date impression: Press .

  • Page 52: Postage Value Correction] Mode

    [Postage Value Correction] Mode In [Postage Value Correction] Mode Section This section describes the settings required to print a [Postage Value Correction]. Use this Type of impression add postage to the previously printed. Amount entered must be outside of Canada Post specified block out range. See also •...
  • Page 53 To change the type of meter impression, if you are not in [Postage Value Correction] mode. Press to access the Build Impression screen, and then press [OK] to display the Type of impression screen. Select [Postage correction] in the list and press [OK] to validate. To select an option in the screen: –...

  • Page 54: How To Process Mail In [Postage Value Correction] Mode

    Processing Mail in [Postage Value Correction] Mode To run mail, follow the procedure below after you have completed the steps in Setting Postage [Value Correction] Mode on page 47. How to Process Mail in [Postage Value Correction] Mode To print a Postage Value Correction Impression: Press .

  • Page 55: Printing A Manifest [Statement Of Mailing]

    Printing a Manifest [Statement of Mailing] In Printing a Manifest [Statement of Mailing] Section This section describes the parameter settings and mail handling sequence for the mail process that require the Type of impression [Statement of mailing]. See also • How to Change a Meter Impression on page 30.
  • Page 56 To change the type of impression, if you are not in [Statement of mailing] mode. Press to access the Build Impression screen and then press [OK] to select [Statement of mailing] in the Type of impression screen. To select an option in the screen: –...

  • Page 57: How To Print A Manifest [Statement Of Mailing]

    Printing the Manifest (Statement of Mailing) To print the statement of mailing, follow the procedure below after you have completed the sequence in Setting a Manifest on page 50. How to Print a Manifest [Statement of Mailing] To print the statement of mailing: Press .

  • Page 58: Printing Incoming Mail With [Received/Recu] Mode

    Printing Incoming Mail with [RECEIVED/RECU] Mode In [RECEIVED/RECU] Mode Section This section describes how to use the [Received] type of impression, to: • Print the date on incoming mail, and/or • Print 'RECEIVED/RECU' on incoming mail • Print slogans • Print a counter value. See also •...

  • Page 59: How To Set [Received/Recu] Mode Printing

    How to Set [RECEIVED/RECU] Mode printing Required settings: Make sure you are on the home screen of the [RECEIVED/RECU] type of impression. The type of impression is indicated at the top of the home screen as illustrated. Check or change the type of meter impression, if you are not in [RECEIVED/RECU] mode.

  • Page 60: How To Process [Received] Mail

    You can also apply this optional setting: Move the impression away from the envelope edge for thick envelopes: see to Move the Meter Impression (Print Offset) on page 70. You are now ready to print. Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [RECEIVED/RECU] Mode printing on page 54.

  • Page 61: Running [Seal Only] Mail

    Running [Seal Only] Mail In Running [Seal Only] Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to run your system in Seal Only Mode. Seal Only Mode is used for: •...

  • Page 62: How To Set [Seal Only] Mail

    Setting [Seal Only] Mail processing The instructions below outline the steps that you need to complete to set up your system to run in Seal Only Mode. • As mail requirements differ from day to day, some of the Impression Options may not be necessary, or their order may vary.

  • Page 63: How To Process [Seal Only] Mail

    Check or change the type of impression, if you are not in [Seal Only] mode. Press to access the Build Impression screen: To change the type of impression, select the Type line, press [OK] and then select [No printing] in the Type of impression screen and press [OK]. To select an option in the screen: - Highlight the option using the arrow keys - Then press...
  • Page 64 Insert the envelope into the mail path against the rear-guide wall, facing upwards. To seal the envelope, first engage the flap into the moistener. Do not try to moisten self-adhesive envelopes.

  • Page 65: Settings Details

    3.10 Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.

  • Page 66: How To Select A Postage Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 67).
  • Page 67 Follow the instructions on screen and, once you have chosen the rate and options, press [OK] to validate your selection. Postage displayed on the screen is zero as long as the weight is not known (= zero). Using the Rate Wizard The Rate Wizard is an alternative method of selecting Postage rates that will guide you through the rate selection process of all types of mail.

  • Page 68: How To Select A Permit Impression

    Selecting a Permit This section describes the system settings to be selected to print a Permit Mail Meter Impression. When selecting the [Permit Mail] type of impression, a default Permit Mail is automatically selected. See also • How to Change the Default Permit Impression on page 156.
  • Page 69 Choosing a Weighing Mode Depending on the options that are installed in your Mailing System, several weighing methods are available. Weighing modes Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below. For weighing...
  • Page 70 In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path. If the Smart Start option is activated, you do not have to press at each piece (see How to Activate / Deactivate Smart Start on page 144).

  • Page 71: How To Change The Weighing Mode

    How to Change the Weighing Mode To change the weighing mode from the home screen: Either: Press and select the path: System Settings Press Weighing Modes The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.

  • Page 72: How To Enter The Weight Manually

    How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the Postage Rate: Either: Press and select the path: System Settings Press Weighing Modes The Weighing mode screen is displayed. Select Manual weight entry. The Manual weight entry screen is displayed.

  • Page 73: How To Change The Date

    Accessing the Impression Configuration Menus When you have selected the Type of impression: • To access the Meter Impression Configuration menu, press • To return to the Meter Impression home screen, press Advancing the Date The Date Advance function allows you to change the date printed on mail pieces. You can set the date advance feature (from supervisor mode) to change at a fixed time.

  • Page 74: How To Add Or Remove A Slogan

    Adding Slogans You can add two slogans to the left of the impression, as illustrated below. How to Add or Remove a Slogan To add or remove a slogan from your Meter Impression: Either: Press Press and select the path: Build Impression Select Imprint left or Imprint right option on the Build Impression screen and press [OK].

  • Page 75: How To Move The Meter Impression (Print Offset)

    Moving the Meter Impression (Print Offset) You can move the impression away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Impression printing offset How to Move the Meter Impression (Print Offset) To offset your Meter Impression: As a user: Press and select the path:...

  • Page 76: How To Use An Impression Memory

    Using Impression Memories Impression memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan or a Permit allowing you to recall common jobs from the memory of your Mailing System. In Account-activated configurations, impression memories allow you to assign your postage costs to pre-selected Accounts.
  • Page 77 Using the Sealing Function Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can seal the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.

  • Page 78: Advanced Operations

    3.11 Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 79: How To Count Mail Pieces By Weighing

    Piece Counting How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press and the path: Piece Counting Press [OK]. Place 10 items on the Weigh Platform and press [OK].

  • Page 80: Postage Funds Management

    Postage Funds Manage- ment This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................77 Managing Your Postage Funds ...........78 How to Check your Postage Funds ..............78 How to Add Postage Funds ................79 Unlocking the PSD (Postal Inspection) ......81 How to Unlock the PSD .................81...

  • Page 82: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all of the postal operations required by Canada Post. To perform these operations, regular connections of your system to Neopost's Postage Servers is required. Check that your Mailing System is connected to a network (see Connections on page 17) and that the connection is properly...

  • Page 83: Managing Your Postage Funds

    Managing Your Postage Funds Checking Your Postage Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 14).

  • Page 84: How To Add Postage Funds

    Adding Funds You can add funds to your postage meter at any time by completing the steps listed below. In order to complete your transaction, connection of your system to Neopost's postage server is required. You may need a re-credit PIN code to add funds to the Mailing System, depending on supervisor settings (see How to Set/Cancel a Postage Account PIN Code...
  • Page 85 Press [OK] to start the connection to the Postal Server. If transaction funding process is successful, the system displays a successful message. If transaction fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.

  • Page 86: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call Canada Post requires your postage meter (PSD) to periodically connect for a Postal Inspection or audit. If you have not connected your system for a period of 40 days your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Server to unlock the PSD.

  • Page 88: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign access rights to a variety of functions on your Mailing System. Overview ................85 Account Modes ..............87 Guidelines to Setup an Account ........88 How to Change a Shared PIN Code ..............89 Selecting an Account Mode ..........91 How to Display and Change the Account Mode ..........91...

  • Page 90: Overview

    Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function • Control user access with PIN code. You can activate one or both of these functions.
  • Page 91 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the system up to start a job run. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...

  • Page 92: Account Modes

    Account Modes Account Mode Management Account Mode Management allows you to set up both 'Accounts' and 'Access Control' functions (see Overview on page 85). The table below lists the functional access control for each account mode. Access Control Function Accounts Function No Accounts No Accounts, with Access Control...

  • Page 93: Guidelines To Setup An Account

    Guidelines to Setup an Ac- count See also • Account Modes on page 87. Setting up 'No Accounts' Activating the 'No Accounts' Mode provides any user with unlimited access to all Mailing System functions. 'No Accounts' Mode is the default mode of your Mailing System. Activating 'No Accounts' •...

  • Page 94: How To Change A Shared Pin Code

    Setting up 'No Accounts, with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Accounts, with Access Control” mode. This Mode requires all users to log into the system by entering a 4 digit security PIN Code at start up. This provides a single PIN code for all authorized users.
  • Page 95 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Activating the 'Accounts' Mode Follow the steps outlined in How to Display and Change the 'Account Mode'...

  • Page 96: Selecting An Account Mode

    Selecting an Account Mode See also • Guidelines to Setup an Account on page 88. How to Display and Change the Account Mode To display and change the Account mode: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Account Management...

  • Page 97: Managing Accounts

    Managing Accounts Selecting an Account Mode You can only manage accounts in the 'Accounts' Mode. Before creating accounts, see Setting up 'Accounts' on page 90. Account Information Number of accounts The number of accounts you can create is set to 30 by default and can be increased to 500 if required.
  • Page 98 Naming limitation Account names must be unique within the system. Additional information See also • About changing the maximum number of accounts, see Account level on page 129. • Printing the current account list: Account List Report on page 113. Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts.

  • Page 99: How To Create An Account

    How to Create an Account To create an account activate the mode 'Accounts'. See How to Display and Change the 'Account Mode' on page 91 As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Account Management Manage Accounts Account List...

  • Page 100: How To View / Edit Account Information

    How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Account Management Manage Accounts Account List The Account list screen is displayed. Select the account (or type the account number) and press [OK].

  • Page 101: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 95.

  • Page 102: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing system as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 103: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 104: Reports

    Reports This section explains how you can access, generate and print reports for your Mailing System. Reports Overview ..............101 Generating a Report ............104 How to Generate a Report (as a User) ............104 How to Generate a Report (as Supervisor) ..........105 Processing Activity Data ..........106 Mail Processing Data ............108 Postage Funds Data ............111...

  • Page 106: Reports Overview

    Reports Overview Your Mailing System offers a variety of reports that you can view, print or store as needed. Reports include information on system cycle counts, number of pieces processed, postage funds usage, Account Budgets and expenditures. You can also upload basic data to our E-Services Server so that you can view this data online, print a hard copy, save it on a USB key or export it to a variety of PC based applications.
  • Page 107 Permit Mail Usage Number of pieces for each type of permit Permit mail in a selected period. Mail Us- age Re- port page 109 POSTAGE FUNDS DATA Funds Usage Sum- Information on the funds usage in the sys- LSPM Postage mary tem (since the installation of the system).
  • Page 108 IP Configuration Re- IP configuration settings IP Config- port uration Report on page Proxy Configuration Proxy configuration settings Proxy Report Configura- tion Re- port...

  • Page 109: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 110: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 104.

  • Page 111: Processing Activity Data

    Processing Activity Data Batch Report A Batch Report displays the number of items processed (or the Batch Counter) and the amount of postage used to process all outgoing mail since the last reset of your counter. The Batch Report only captures items processed with a Standard Meter Impression. Requirements To generate this report, you have to be logged in as a user.
  • Page 112 Received Batch Data This report displays the batch counter for incoming mail ('RECEIVED/RECU') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] meter impression type to view incoming mail batch counter. Output •...

  • Page 113: Mail Processing Data

    Mail Processing Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
  • Page 114 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
  • Page 115 Output • Screen • USB printer Content Fields Comments For each permit impression (including date only permit if present): • Permit name • Permit mail-piece total count • Total weight. Grand total mail-piece count for all the permit mail.

  • Page 116: Postage Funds Data

    Postage Funds Data Postage Funds Usage Report Displays the total amount of postage used by your Mailing System from the date of installation to the present. The amount of data available to generate this report depends upon the amount of data history that is stored in your Postage Meter. Requirements This report is available as user or supervisor.
  • Page 117 Adding Postage Report This report displays the last postage refill operations performed on the system in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...

  • Page 118: Account Data

    Account Data Account List Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current account mode has to be 'Accounts'. Output •...
  • Page 119 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 120 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 121: System Data

    System Data System Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Meter Impression default settings (Default Slogan, Default Postage Rate). Date advance parameters Postage funds settings (High Value, Low Funds) Connections settings...
  • Page 122 Base events This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
  • Page 123 Postage Meter events This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...

  • Page 124: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor. • the mailing system must be connected to the network with a LAN. Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 104.

  • Page 125: How To Generate A Proxy Configuration Report

    Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 104.

  • Page 126: Myequipment E-Services

    myEquipment E-Services myEquipment E-services communicate with Neopost remotely through your Mailing System console. E-Services allow you to update postal rates, download software or feature upgrades, and analyze your system's performance. E-Services Overview ............123 Connecting to E-Services ..........124 How to Call E-Services Manually (as a User) ..........124 How to Call E-Services Manually (as Supervisor) ........125 How to Test the Connection to E-Services ...........126 Uploading Statistics ............127...

  • Page 128: E-Services Overview

    E-Services Overview E-services are a set of value added services that help you to maximize the full potential of your Mailing System. Online Services features and capabilities include: • Ink Management: Our ink management feature maximizes the productivity of your mailing operation by taking the guess work out of managing and ordering ink supplies.

  • Page 129: Connecting To E-Services

    Connecting to E-Services Automatic calls To fully benefit from the convenience and power of E-Services, your Mailing System should permanently be connected to a network connection so that it can link to the E-Services Server automatically whenever required. For the Reports service, the Mailing System automatically connects to the E-Services Server after the end of each month to upload accounting and postal category statistics.

  • Page 130: How To Call E-Services Manually (As Supervisor)

    How to Call E-Services Manually (as Supervisor) To initiate a standard call: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: E-Services Standard Call The Mailing System connects to the server and downloads pending updates (postage rates, slogans, etc.).

  • Page 131: How To Test The Connection To E-Services

    How to Test the Connection to E-Services To ping the server As a user: Press and select the path: E-Services Ping server Or, as supervisor (see How to Log in as Supervisor on page 134): Press and select the path: E-Services Ping server To test the server...

  • Page 132: Uploading Statistics

    Uploading Statistics Uploading Statistics can be an automated call or a manual call that uploads system data to the E-Services Server so that you can generate reports that include the most up-to-date usage figures. You can then view this data online and run reports. Manual uploads can be initiated on demand as needed.

  • Page 133: E-Services Available On Your System

    E-Services available on your System Ink Management Service The Ink Management service sends an electronic message to the E-Services Server when your Ink Cartridge begins to run low on ink. An e-mail message is sent back to Neopost to inform us that you are running out of ink. Once we receive the message, we will place a courtesy call to you to inform you that your Ink Cartridge is low on ink.
  • Page 134 Account level You can upgrade the number of Accounts available on your system at anytime using E-Services. To upgrade the number of Accounts on your system, please contact our Customer Service Centre.

  • Page 136: Configuring Your Mailing System

    Configuring your Mailing System This section describes the Configuration Settings of your Mailing System that you can change as needed. Some settings can be changed by any user at anytime. In most cases you must log in as the Supervisor before you can begin to change your system settings. Settings Overview .............133 Logging in / out as the Supervisor ........134 How to Log in as Supervisor ................134...
  • Page 137 How to Zero the Weighing Platform .............149 How to Tare the Weighing Platform (as a User) ...........149 How to Rezero the Weighing Platform ............150 How to Tare the Weighing Platform (as Supervisor) ........150 How to activate / de-activate Shipping Application mode ......151 How to set the Shipping Application connection ..........151 How to Change the GEO Code ..............152 Default Impression Settings ..........155...

  • Page 138: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings: These are temporary changes to your system settings. They only last as long as the user who applies them is logged in. •...

  • Page 139: Logging In / Out As The Supervisor

    Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to: • Configure the Mailing System • Change your Default Settings • Managing Accounts and Assign Access Rights • Generating certain reports. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 140: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 141: Changing Languages

    Changing Languages The User Screens on your Mailing System can be shown in English or French as you require. You can change the language displayed on your system for a particular job run or as a Default Setting. How to Change Languages To change the current language: As a user: Press...

  • Page 142: How To Change The Default Language Setting

    How to Change the Default Language Setting To change the Default Language setting: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default User Settings Default User Pref- erences Language Select the default language. Press [OK] to validate.

  • Page 143: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the following sounds: • Keys Sounds • Alert Sounds for warnings and errors. How to Enable / Disable Sounds To enable or disable the sounds: As a user: Press and select the path: User Preferences Sounds Select Key Sounds/Error Sounds to ON/OFF.

  • Page 144: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: User Preferences Contrast Type up or down keys to increase or decrease the contrast. The screen updates immediately.
  • Page 145 Do not press [OK] if the screen contrast is completely light or dark. Readjust the contrast so the screen is visible, then press [OK].

  • Page 146: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Smart Start: function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Mode on page 64).

  • Page 147: How To Adjust The Time-Outs

    How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: System settings Time-Out settings The Time-out setting screen is displayed. Specify the length of each time-out using the keypad and press [OK] to display the next screen, until the Summary screen is displayed.

  • Page 148: How To Change System Time-Outs

    Setting Default Time-Outs How to Change System Time-Outs To change the system time-Outs: As Supervisor (see How to Log in as Supervisor on page 134) Press and select the path: Default user settings Time-Out settings The Time-out setting screen is displayed. Specify the length of each time-out using the keypad and press [OK] to display the next screen, until the Summary screen is displayed.

  • Page 149: How To Activate / Deactivate Smart Start

    How to Activate / Deactivate Smart Start To activate / deactivate the Smart Start function: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default user settings System settings Smart start Activate or deactivate Smart Start.

  • Page 150: High Value, Low Funds Warnings And Pin Codes

    High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System includes two automatic postage fund warnings to help you manage your postage funds. The High Value Warning is used to alert you that the postage value you have entered is larger than the predefined amount. The High Value warning prevents you from accidentally printing large postage amounts.

  • Page 151: How To Set The Low-Funds Threshold

    How to Set the Low-Funds Threshold To set a low-funds threshold: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default User Settings Funds Settings Low Funds Threshold Enter the low-funds warning amount or press [C] and enter 0 to disable the warning function.

  • Page 152: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing mode used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Activating / De-activating the Shipping Application • Setting the GEO code that corresponds to the geographical location of the Mailing System.

  • Page 153: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system.The user is able to change the weighing mode to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 154: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero To zero the Weighing Platform quickly, press and maintain key until the weight is reset to zero.

  • Page 155: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: System Settings Weighing Modes Zero Weigh Plarform Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.

  • Page 156: How To Activate / De-Activate Shipping Application Mode

    How to activate / de-activate Shipping Application mode To activate/de-activate 'Shipping Application mode': As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default User Settings System Settings Shipping application mode The Shipping Application mode screen is displayed. Select Activated to start active Shipping application mode or Deactivated to deactivate this mode.

  • Page 157: How To Change The Geo Code

    GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can vary with the altitude and latitude. The correction is made by the geodesic code which may be entered: •...
  • Page 158 Geodesic...
  • Page 159 Geodesic codes...

  • Page 160: Default Impression Settings

    Default Impression Settings The settings of the default impression include: • Default Impression Preferences: sets the Default Postage Rates and Slogan that is activated automatically each time a User begins to set up a job run. • Automatic Date Advance: allows you to print to a future date on your mail. This is useful if you process mail after the last mail pickup for the day.

  • Page 161: How To Change The Default Permit Impression

    Changing the Default Permit Impression This setting defines the Permit Impression that is automatically activated by your system each time a User begins to set up a Permit Mail Job Run. How to Change the Default Permit Impression To change the default permit impression: As supervisor (see How to Log in as Supervisor on page 134):...

  • Page 162: How To Set The Automatic Date Advance Time

    See also • Managing Slogans on page 172. You can order custom Slogans. Please contact Neopost Customer Service. Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. This is useful if you process mail after the last mail pickup for the day.

  • Page 163: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the location where the impression will be printed. Moving your Meter Impression may be needed when printing on thick envelopes with rounded edges. You can increase the distance by about 5 mm / 13/64" or 10 mm / 25/64". How to Set the Default Printing Offset To change the default printing offset: As supervisor (see...

  • Page 164: Impression Memories

    8.10 Impression Memories Impression memories allow you to create a preset Meter Impression that can include a Postage Rate, a Slogan and an Account, allowing you to recall common jobs from the memory of your Mailing System (see Using Impression Memories on page 71).

  • Page 165: How To Create An Impression Memory

    Managing Impression Memories How to Create an Impression Memory To create an impression memory: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Impression Memory The current list of impression memories is displayed in the Impression memories screen.

  • Page 166: How To Delete An Impression Memory

    Press to exit. How to Delete an Impression Memory To delete an impression memory: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Impression memory Select an impression memory from the list of saved impression memories. Press [OK] to validate.

  • Page 167: Connection Settings

    8.11 Connection Settings Connection to the Postage and E-Services Servers To add postage or access myEquipment E-Services, the Mailing System can use the following network connections: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the system was actually connected to the LAN at power-up.

  • Page 168: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be completed if your system is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path:...

  • Page 169: Time And Date Management

    8.12 Time and Date Management Daylight Savings Time Transitions You can use the procedure below to correct the Mailing System time: • As supervisor: How to Check/Adjust the System Time and Date on page 164. Time and Date Setup As time and date are required for postage verification you cannot manually adjust the time and date displayed on your Mailing System.

  • Page 170: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions. Overview ................167 How to Access the Options and Updates Menu ..........167 Using the Mailbox ..............168 How to Read Messages (as a User) ............168 How to Read Messages (as Supervisor) .............168 How to Delete Messages (as a User) ............169 How to Delete Messages (as Supervisor) ...........169 Managing Options .............170...

  • Page 172: Overview

    Overview You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Updating Postage Rates or downloading additional Permit Mail Indicias • Downloading custom Slogans To update your Mailing System's operating system, see myEquipment E-Services on page 121.

  • Page 173: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages on your Mailing System from customer service via the E-Services server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 174: How To Delete Messages (As A User)

    How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 134):...

  • Page 175: Managing Options

    Managing Options Reviewing the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact our Customer Service Centre or your authorized Neopost Dealer.

  • Page 176: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to E-Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have a new option added to your mailing system. How to Load New Options To activate an option that is ready for downloading on the E-Services server: Check that your Mailing System is connected to a network (see...

  • Page 177: Managing Slogans

    Managing Slogans The Slogans are graphical images you can add to the left hand side of the meter impression. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the E-Services server (as user).

  • Page 178: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 172).

  • Page 179: How To Download New Slogans

    How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 172). Select Check for updates and press [OK]. The Mailing System connects to the E-Services server and downloads available slogans.

  • Page 180: Managing Postage Rates

    Managing Postage Rates Your Mailing System uses a Postage rate file to calculate postage amounts. As supervisor, you can: • Display a list of all Postage Rates that are on your system and see which Rate(s) are currently being used •...

  • Page 181: How To Download A New Rate File

    Downloading New Postage Rate Files Follow the instructions outlined below to complete a download of a new Rate File. How to Download a New Rate File To download a new Rate File: Display the Rate File List (see How to Check your Rate File Updates on page 175 above).

  • Page 182: Managing Permit Impressions

    Managing Permit Impressions As supervisor, you can: • Display the list of Permit Impressions currently available on your Mailing System • Add new Permit Impressions using a USB Memory Key • Delete Permit Impressions • Select a Default Permit Impression (see How to Change the Default Permit Impression on page 156).

  • Page 183: How To Add Or Delete A Permit Impression

    Adding or Deleting Permit Impressions You can add or delete Permit Impressions to the system using a USB memory key as follows. How to Add or Delete a Permit Impression To add a Permit Impression: Display the Permit Impressions list (see How to Display your Permit Impressions List on page 177).

  • Page 184: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........181 How to Display Ink Level and Cartridge Data (as a User) ......182 How to Display Ink Level and Cartridge Data (as Supervisor) .....183 How to Align the Print Heads ...............184 How to Clean the Print Heads Automatically (as a User) ......185...

  • Page 186: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by Canada Post. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a high printing quality.

  • Page 187: How To Display Ink Level And Cartridge Data (As A User)

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. The warranty on the Cartridge has expired once the best before date is reached.

  • Page 188: How To Display Ink Level And Cartridge Data (As Supervisor)

    How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Cartridge Ink Cartridge Information The Ink Cartridge Information screen is displayed.

  • Page 189: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an offset between the top and the bottom of the impression. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor...

  • Page 190: How To Clean The Print Heads Automatically (As A User)

    Check the printed pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Press to exit. Cleaning the Print Heads If your Meter Impressions do not look sharp and clear, clean the Print head to restore your print quality.

  • Page 191: How To Clean The Print Heads Automatically (As Supervisor)

    How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. Removing Cartridge If you want to remove the ink cartridge, follow the procedure below.

  • Page 192: How To Clean The Print Heads Manually

    Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually. How to Clean the Print Heads Manually To clean the print heads manually: Open the top cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 188).

  • Page 193: How To Change The Ink Cartridge

    How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the indent on top of the ink cartridge to disengage it. Lift out the old ink cartridge.
  • Page 194 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then press it forward until you hear the click.
  • Page 195 Close the cover. The print head alignment process will start automatically.

  • Page 196: Filling The Moistener (Option)

    10.2 Filling the Moistener (Option) The hand-feed table uses water for sealing envelopes if a moistener is installed. When the system is out of water, the mailing process can continue but the envelopes are not sealed properly. How to Fill the Moistener To add water to the moistener.

  • Page 197: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning moistener brushes and sponge. • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Moistener MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! Cleaning the Brushes and Sponge (Moistener) To clean the brushes and sponge of the feed table moistener:...

  • Page 198: Cleaning The Mail Path Sensors

    Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place. Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Cleaning the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 199: Maintenance Processes

    10.4 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed at the direction of an authorized Neopost Service Technician. Check that your Mailing System is connected to the LAN before starting. As supervisor (see How to Log in as Supervisor on page 134): Press...

  • Page 200: How To Run The Installation Wizard

    How to Run the Installation Wizard To run the installation wizard: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Processes A confirmation message is displayed. Press [OK]. Select Installation process. Enter or select the required preferences on each screen and press [OK].

  • Page 201: How To Run The Registration Update

    How to Run the Registration Update To run the registration update: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Processes A confirmation message is displayed. Press [OK]. Select Update registration. Press Continue twice to start the Update Registration Process.

  • Page 202: 11 Troubleshooting

    11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............199 How to Clear Mail Jammed in the Base ............199 11.2 Weighing Problems ............200 11.3 Diagnostics and System Data ........201 How to Access Diagnostic Data ..............202 How to Display Software Data ..............202 How to Display Hardware Data ..............203 How to Display the Event Lists ..............203...

  • Page 204: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left column: - Mail sizes: see Mail Specifica-...

  • Page 205: Weighing Problems

    11.2 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display __g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on...

  • Page 206: Diagnostics And System Data

    11.3 Diagnostics and System Data Diagnostics allow you to find the possible cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 207: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.

  • Page 208: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see How to Log in as Supervisor...

  • Page 209: How To Display The System Counters

    How to Display the System Counters To display the counter data: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance System info Counters The system displays the counter data.

  • Page 210: 12 Specifications

    12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............207 12.2 Recommended Operating Conditions ......210 12.3 Technical Specifications ..........211 12.4 Operating Specifications ..........212...

  • Page 212: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). • Dimensions in mm:...
  • Page 213 • Dimensions in inches: Envelope Weight 3 g / 0.1 oz 907 g / 2 lbs...
  • Page 214 Envelope Thickness 0.2 mm / 1/64" 10 mm / 25/64"...

  • Page 215: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C (50°F - 104°F). Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 216: Technical Specifications

    12.3 Technical Specifications Dimensions (Width x Length x Height) • Base: 250 mm x 375 mm x 260 mm / 9 27/32" x 14 49/64" x 10 15/64" • Feed Table with moistener: 188 mm x 218 mm x 99 mm / 7 13/32" x 8 37/64" x 3 57/64"...

  • Page 217: Operating Specifications

    12.4 Operating Specifications Envelope Dimensions and Weights • Max. Length: 330 mm / 13" • Max. Width: 254 mm / 10" • Sealing max. Thickness: 9.6 mm / 3/8" • Flap max. Height: 76 mm / 3" - Min. Thickness: 0.2 mm / 1/64" - Max.
  • Page 218 Index Date Advance 68, 155, 157, 164 Date correction 44 access control 86, 87 Date Correction 24, 44, 46, 164 Access Control 87 Daylight Savings Time 81 account 14, 36, 60, 85, 87, 90, 92, 93, diagnostics 101 94, 96, 101, 113, 114, 115 Diagnostics 123, 201 Account 14, 27, 29, 36, 42, 71, 79, 87, Differential Weighing 26, 64, 167...
  • Page 219 Keypad 201 Piece Counting 24 KEYPAD 15 PIN code 85, 86, 87, 89, 133 PIN Code 27, 86 platform 141, 200 label 66, 101, 104, 111 Platform 200 Label 119 postage amount 14, 24, 61 Lan 201 Postage amount 4, 24 LAN 4, 8, 17, 18, 19, 77, 119, 162, 163, postage rates 3, 124 Postage Rates 155, 167, 175...
  • Page 220 Tare 149 task 3, 26 Task 26, 29 text 97 Thickness 212 time 4, 7, 19, 23, 26, 81, 123, 133, 141, 155, 156, 164, 194 Time 19, 164 type of impression 40, 53, 63 Type of impression 24, 47, 50, 53, 67, Type of Impression 56 weighing mode 15, 65, 147, 148 Weighing mode 64...
  • Page 221 A0079312/B - 10/01/2020...
  • Page 222 A0079312/B - 10/01/2020...

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