Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements .......................5 Meet Your Mailing System System Layout .........................11 Accessories ........................13 Control Panel Features ....................16 Connections ........................19 Power Management ......................21 Processing Mail Choosing a Type of Imprint ..................25 Preparing and Starting your Work Session ............27 Printing [Cancelling] Mail .....................35 Printing Incoming Mail with [Received] Mode ............38...
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System Data ........................101 Online Services Online Services Overview ..................107 Connecting to Online Services .................108 Uploading Statistics ....................111 System Online Services ....................112 Configuring your Mailing System Settings Overview ......................115 Logging in / out as the Supervisor ................116 Changing the Display Language ................118 Enabling/Disabling Sounds ..................120 Display Settings ......................122 System Time-outs and Settings ................124...
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11.2 Recommended Operating Conditions ..............182 11.3 General Mailing Systems Specifications ............183 11.4 Operating Specifications ..................184...
Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............5 How to Disconnect your Mailing System ..............8...
What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
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Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.
Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
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Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
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General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
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Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. • Disconnect the LAN cable from the wall before moving your system. Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see...
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................11 Accessories ..................13 Control Panel Features .............16 Connections .................19 Power Management ..............21 How to Turn the Mailing System to Sleep Mode ..........22 How to Turn the Mailing System to OFF Mode ..........22...
System Layout Mailing System Components Rear Guide-Wall Guides envelopes into the feeder. Automatically feeds the system with envelopes of Mixed-Size Feeder different sizes. Prints envelopes (or labels) and controls the Mailing Base System. Awake/Sleep button Awake/Sleep button of your Mailing System. Control Panel Allows you to control the Mailing System.
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Inside the system base Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device PSD (Meter) performs all necessary operations to (PSD) comply with the postal standards.
Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below Keyboard use NAVIGATION KEYS...
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Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen.
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Barcode Scanner (option) This scanner is used: • To identify accounts through barcodes.
Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas The control panel has a touch screen so most zones are tactile. Tap a zone to open the related screen. Account Displays account currently selected. Slogan Indicates that a slogan will be printed when yellow.
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Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Funds Not used Imprint Memory Not used Rate Selection Not used Print Labels Not used...
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Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text 2ABCÁÄČabcáäč 2ABCÁÄČabcáäč 3DEFĎÉdefďé 3DEFĎÉdefďé 4GHIÍghií 4GHIÍghií 5JKLĹĽjklĺľ 5JKLĹĽjklĺľ 6MNOŇÓÔmnoňóô 6MNOŇÓÔmnoňóô 7PQRŔŠpqrsŕš 7PQRŔŠpqrsŕš 8TUVŤÚtuvťú 8TUVŤÚtuvťú 9WXYZÝŽwxyzýž...
Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Base Connectors Power Connector To wall socket COM1 To Mixed-Mail Feeder LAN Port For connecting to customer services (online services) USB Ports To USB device/ key or printer...
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Connection Diagram COM1 Feeder to Base connection LAN Port For connecting to customer services (online services) Power connectors Power connectors are shown in section Connectors on page 19.
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power cord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...
How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. OFF Mode To turn OFF your system, you can use the ON/OFF button located on the right side of the Base.
Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a mark, slogan and text and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint .............25 Preparing and Starting your Work Session .......27 How to Sort Mail ......................27 How to Log in and Start a Work Session .............28...
Choosing a Type of Imprint Customizing Your Imprint When processing mail you will be required to select the 'type of imprint' you need. For example, you can select “Cancelling” to print Cancelling mark, or “Received” to print the date on incoming mail, or “Pass through” for counting. For each 'type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
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Printing 'Received' or the [Received] • Date date on incoming mail: • Slogan 'Received' (Printing Incoming Mail with • Text (optional) [Received] Mail on page 38) • Slogan (optional) • Print offset (optional) • Print counter (optional) Counting by feeding: [Pass Through] •...
Preparing and Starting your Work Session Preparation steps These preperation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 27). •...
Physical characteristics Separate mail pieces that exceed the size or thickness allowed in the system mail path (see Mail Specifications on page 179). Finally, sort each stack by item size. Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific supervisor settings: •...
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Press to wake-up the system. The system may display one of the following screens: Home Screen [Cancelling] Login Screen Account Screen If the following screen is displayed: - Homescreen [Cancelling]: If this screen is displayed, no other step is required to navigate through the system.
To find an account Find your account quicker: instead of using up and down arrows, type the account number or name (tap column headers to switch between number and name) or use a barcode scanner (optional). To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone.
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Either: Press Press and select the path: Imprint The Imprint screen is displayed. Select Imprint type. The Type of imprint screen is displayed. Select the type of imprint in the list and press [OK]. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options.
Frequently Asked Questions System check list: Question... Answer Do I need to clear the Batch Clear batch counters if you intend to issue a report Counter? on the mail run you are about to start (see Batch Data Report on page 93). Select Reset counter on the home screen, or see How to Reset Batch Counters on page 52.
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Place the envelopes in the hopper, their upper edge resting against the rear guide. Ensure that all the envelopes are stacked along the rear guide, from largest to smallest. Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing.
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The feeder have 2 thickness settings that you can use according to the envelopes you have to process. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path.
Printing [Cancelling] Mail In Printing [Cancelling] Mail Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [Cancelling] type of imprint. See also • To choose the Type of imprint to use for each type of mail, see Choosing a Type of Imprint on page 25.
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Check or change the type of imprint, if you are not in [Cancelling mark] mode. Press to access the Imprint screen: To change the type of imprint, select imprint type and then select [Cancelling mark] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 30.
Move the imprint away from the envelope edge for thick envelopes: see How to Move the Imprint (Print Offset) on page 51. You are now ready to print. Processing [Cancelling mark] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set [Cancelling mark] Mail processing on page 45.
Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 25.
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Check or change the type of imprint, if you are not in [Received] mode: Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Received] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 30.
Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 38. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.
Running [Pass through] Mail In Running [Pass through] Section This section describes how to use the [Pass through] type of imprint, for: • Only conveying mail, for counting or testing purposes. See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 25.
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Check or change the type of imprint, if you are not in [Pass through] mode: Press to access the imprint screen: To change the type of imprint, select Imprint type and then select [Pass through] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 30.
Processing [Pass though] Mail How to Process Mail [Pass through] Mail Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 32).
Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Tap the Account zone on the screen Press and select the path: Change account The list of accounts that are available is displayed.
Using Barcode Scanner to Change Account A barcode scanner can be used for “One Click” entry of accounts into your Mailing System. Selecting a Cancelling mark You can select the [Cancelling mark] to use in a list. When selecting the [Cancelling mark] type of imprint, a default Cancelling mark is automatically selected.
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As a user: Tap the Cancelling mark zone on the home screen Or press on the keyboard and then select Mark name. The Select Cancelling mark screen is displayed. To select a Cancelling mark on that screen, you can: - Type the Cancelling mark number. - Select the Cancelling mark using the arrows.
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Configuring the Imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: • Adding a pre-loaded Slogan to the left of the imprint. • Adding a custom text to the left of the imprint (you must first create it in supervisor mode).
How to Add (or Cancel) a Text on the Imprint To add a text to the imprint, or to cancel the text: Either: Tap the Text zone on the home screen Or press Or press and select the path: Imprint Select Text.
Select the desired text in the list or select None for printing no text. icon indicates the current selection. Press [OK] to validate your selection. The Customize imprint screen is displayed with updated parameters (home screen: Press button). See also •...
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Select Slogan. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. Press [OK] to validate your selection. The Customize imprint screen is displayed with updated parameters (home screen: Press button). See also: •...
How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Tap the Offset zone on the screen Or press and select the path: Batch Settings Print offset The Print Offset setting screen is displayed. Select the offset and press [OK] to validate.
Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) since the last counter reset. To produce reports associated to counters, see Reports on page...
As a user: Press and select the path: Batch Settings Start Batch Counters Select the counter you wish to reset and press [OK]. Filling the Label Dispenser How to Fill the Automatic Label Dispenser To fill the Label Dispenser: Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top.
Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track total items processed and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ......57 Selecting an 'Account Mode' ...........59 Guidelines to Setup an Account ..........61 How to Change a Shared PIN Code ...............62...
Accounting and Assigning Rights Overview Items Tracking and Access Control Your Mailing System allows you to track total items processed by account/department and to add security to prevent unauthorized use of a variety of functions. • Track total items processed: the Accounts function. •...
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The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system. The different access control policies you can implement as the supervisor are: •...
Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 57). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...
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'Account Modes' table The table below summarizes the 'Account mode' options available and the function of each option, on the user and supervisor points of view. Account mode Function Action required to access the system 'No Account' No items tracking Unlimited access to the system No access control...
Guidelines to Setup an Account See also • Selecting an Account Mode on page 59. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Mailing System. Implementing 'No account' •...
Setting up 'No Accounts with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the 'No Account with Access Control' mode. This provides a single PIN code for all authorized users. Implementing 'No account with access control' Follow the procedure How to Display and Change the 'Account Mode'...
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Setting up 'Account' In 'Account' mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the 'Account Mode' Follow the steps outlined in How to Display and Change the 'Account Mode'...
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Setting up 'Accounts with Access Control' In the 'Account with Access Control' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
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The menu allows you to manage the Accounts (and the account structure) and the Operators. Creating Operators is the way to create individual user PIN codes: each Operator will have a unique PIN code.
Selecting an Account Mode See also • Guidelines to Setup an Account on page 61. How to Display and Change the Account Mode To display and change the Account Mode: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Account Management...
Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Account' • 'Account with Access Control' Before creating accounts, see Setting up 'Account' on page 63 or Setting up 'Account with Access Control' on page 64. Creating an Account Structure As supervisor, you can create an account structure that includes: •...
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Account Information Number of accounts The number of accounts you can create is set to 50 by default. Every account includes the following information, which is displayed on the Add account screen: Account summary Account Format Description Item Number 30 Alphanumeric Number of the account.
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Naming limitation Account names and group names must be unique in the account structure. Additional information See also • Printing the current account list: Account Report on page 97. Group Settings A Group or Subgroup has the following settings, displayed on the Add Group screen: Setting Format Description...
Group Management Follow the steps below to create, modify, activate/deactivate or delete Groups. See also • Group Settings on page 69. Creating groups How to Create a Group or a Subgroup To create a group or a subgroup: As supervisor (see How to Log in as Supervisor on page 116): Press...
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Enter the Group Name by using the keypad. Select the Group Status (active or inactive). The screen then displays the current status of the Group you have selected. To put the current Group into a Subgroup, select the Folder button, select a group in the list and press [OK].
Editing Groups Follow the steps outlined below to change the Name, the Status and the Parent Group of a Subgroup. How to View/Edit a Group or a Subgroup To view or edit a Group or a Subgroup: As supervisor (see How to Log in as Supervisor on page 116): Press...
Activating Groups Follow the steps outlined below to deactivate a Group so that the Accounts, included in the Group, are not visible to users. How to Activate / Deactivate a Group To activate or deactivate a Group: Follow the procedure How to View/Edit a Group or a Subgroup on page 72 to edit the Group.
Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. You can also import a list of accounts. See Importing/Exporting Account Lists on page 79. See also • Account Information on page 68. Creating Accounts How to Create an Account To create an account activate the mode 'Accounts'.
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Select Add Acct/Group and then select Add account. The Add account screen is displayed. Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). Press the screen to change fields. To put the Account into a Group other than 'Root', select the Folder button, select a Group or Subgroup in the list and press [OK].
Editing Accounts Use the following steps to modify an account name or account status. You can also change the account folder. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 116):...
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Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. Press [OK] to accept the changes.
Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 76.
Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...
Managing Operators In Account with Access control Mode and as supervisor, you can create up to 20 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview on page 57). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page...
Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 81. • To print the current list of operators, see Operator List Report on page 100. Creating Operators In order to create an operator you must first set up an 'Accounts, with Access Control' in 'Account Mode Management' Mode.
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Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, select the Accounts (or groups/subgroups) that the operator will be allowed to use.
Modifying Operators Follow the steps listed below to modify operator's name, PIN code, status or assigned accounts. How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Account management...
Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts, groups or subgroups of accounts to the operator. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts you will add afterwards to the group will be automatically assigned to the operator.
Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator...
Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............89 Generating a Report ..............91 How to Generate a Report (as a User) ..............91 How to Generate a Report (as Supervisor) ............92 Counter Data ................93 Imprint Data ................95 Account Data ................97 How to Generate the Account Report ..............98...
Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, account data, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
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Multi Account Usage per group/sub-group on all Multi Account Report accounts, in a selected period. on page 99 Operator List Operator list with PIN codes. Operator List Report on page 100 SYSTEM DATA Base Errors Events listed for diagnostics with Base Errors customer service assistance only page 101...
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen. • On an external printer (if any). • On a label. • On a USB memory key. How to Generate a Report (as a User) To generate a Report: As a user:...
How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page...
Counter Data Batch Data Report This report displays the batch counter outgoing mail (type of imprint [Cancelling mark]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Cancelling mark] imprint type to view the outgoing mail batch counter. Output •...
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Received Batch Data This report displays the batch counter for incoming mail ('Received') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...
Imprint Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
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Monthly Usage Report This report displays, in a selected period and per month, the total items used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account or Account with access control. Output •...
How to Generate the Account Report To generate the Account Report: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Account management Manage accounts Account report Select an Output and then press [OK]. Single Account Report This report displays number of item processed for one account over a selected time period.
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Multi Account Report This report displays number of items processed for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with number of items processed. Requirements This report is available as a user or a supervisor.
Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Output • USB printer • USB memory key Content Data Comments For each Operator:...
System Data Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer •...
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Content Fields Comments Code Reference code of the meter error: PSD-XX-YYY (XX is a 2–digit number, YYY is a 3–digit number). Date Date when error occured. Cycles Number of imprints when this error occured. See also • How to Display the Error Lists on page 176.
How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 91. Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: •...
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Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears. The Server Connection History Report is used by our Service Technicians to resolve any connection issues. Requirements • To generate this report, you must be logged in as a supervisor or a Service Technician.
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as system software or optional features, and using services such as mail follow-up online. Online Services Overview ............107 Connecting to Online Services ..........108 How to Call Online Services Manually (as a User) .........108 How to Call Online Services Manually (as Supervisor) .........109 How to Test the Connection to Online Services ..........110 Uploading Statistics ...............111...
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account and simplifying tracking. •...
Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
How to Call Online Services Manually (as Supervisor) To trigger a generic call: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Online Services Generic Call The Mailing System connects to the server and downloads the available elements (slogans, etc.).
How to Test the Connection to Online Services To ping the server As a user: Press and select the path: Online Services Ping server Or, as supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Online Services Ping server To test the server...
Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview ..............115 Logging in / out as the Supervisor ........116 How to Log in as Supervisor ..................116 How to Exit the Supervisor Mode .................117 Changing the Display Language .........118...
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How to Check/Adjust the Machine Time and Date ........133...
Settings Overview This section describes two types of settings that are available on your system: • User settings: That only last as long as the user who applies them is logged in. • Supervisor settings: Set the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 23,...
Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.
Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print imprint. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.
Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (2 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language Select the language you want to use.
Setting Default Display Language You can set the default display language for user sessions by completing the steps listed below. How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path:...
Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.
Setting Default System Beeps You can set the default beep state for user sessions. How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Default user settings Default user...
Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Use the 1 or 2 keys or touch the Increase Contrast / Decrease Contrast button to increase or decrease the contrast.
Setting Default Display Contrast To set a display contrast which will be applied to all user sessions, you can set the default display contrast. How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 116): Press...
System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: The period of time the system waits for an envelope after pressing Start Once this time-out is reached the system stops. The period of time the system waits for the next envelope after printing.
As a user: Press and select the path: Batch Settings Time-out Settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit. This is a user setting that only lasts as long as you are logged Setting Default Time-Outs How to Change System Time-Outs To change the system time-outs:...
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As Supervisor (see How to Log in as Supervisor on page 116). Press and select the path: Default user settings Time-out settings The Timeout setting screen is displayed. Select each field and specify the length of each the time-out. Use the [C] key to clear old settings then enter a new value. Press [OK] to validate.
Imprint Default Settings The settings of the imprint 'by default' include: • Imprint default settings: sets the default cancelling mark, text and slogan for mailing operations. • Printing offset: sets the default offset print position from the right side of the envelope.
Press [OK] to validate. See also • To change the current Cancelling mark, see How to Change the Default Cancelling mark on page 127. • To manage the Cancelling marks, see Managing Cancelling mark on page 148. Changing the Default Text How to Change the Default Text To change the default text: As supervisor (see...
Press [OK] to validate. See also: • Managing Slogans on page 145. You can order custom Slogans. Please contact Quadient Customer Service. Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint.
How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Default user settings Base settings Print offset Set the Default from a position list. Press [OK] to validate.
Connection Settings Connection to the Postal Services or Online Services To access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path:...
Time and Date Management Time and Date Setup Time and date are provided by the postal authorities. However, you can check the current time and date and display them. You can also manually adjust the system time and date. To check the time and date, make sure the connection to the Postal Services is available.
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as cancelling marks, additional texts or slogans. Options and Updates Process ..........137 How to Access the Options and Updates Menu ..........137 Using the Mailbox ..............138 How to Read Messages (as a User) ..............138 How to Read Messages (as Supervisor) ............139...
Options and Updates Process You can update your Mailing System by: • Adding new options • Update Cancelling mark. • Creating additional Texts for the imprint. • Downloading custom Slogans. To update your Mailing System's operating system, see Online Services on page 105.
Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
How to Read Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. Select Delete message to erase the message after you have read it. How to Delete Messages (as a User) As a user: Select...
How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message.
Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.
Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a network (see...
Managing Custom Text Messages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the imprint. As supervisor, you can: • Add custom text messages (and create a name for menu selection). •...
How to Add a New Text Message To add a new message: Display the list of text. See How to Display the List of Text Messages on page 143. Select Add new. Enter your text (max. 4 lines of 18 characters). For more information on how you can type different characters, Control Panel Features on page 16.
Managing Slogans The Slogans are graphical slogans you can add on the left hand side of the imprint printed on mail pieces. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server (as user).
Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 145).
Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 145). Select Check for updates. The Mailing System connects to the Online Services server and downloads available slogans.
Managing Cancelling mark As supervisor, you can: • Display the list of cancelling mark in the machine • Add new cancelling marks using a USB memory key • Delete cancelling marks • Set the default cancelling mark (see How to Change the Default Cancelling mark on page 127).
Adding or Deleting Cancelling mark You can add cancelling mark to the machine using a USB memory key as follows. How to Add or Delete Cancelling mark To add a mark: Display the list of cancelling marks (see How to Display the List of Cancelling marks on page 148).
Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. Maintaining the Ink Cartridge ..........153 How to Display Ink Level and Cartridge Data (as a User) ......154 How to Display Ink Level and Cartridge Data (as Supervisor) ....155 How to Align the Print Heads ................155 How to Clean the Print Heads Automatically (as a User) ......157...
Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.
How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.
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As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Maintenance Cartridge Headset alignment The Headset alignment screen is displayed. Press [OK] and put a piece of paper in the mail transport. The system prints a test pattern. Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line.
How to Clean the Print Heads Automatically (as a User) To clean the print heads automatically: As a user: Press and select the path: Cartridge Cleaning Process The cleaning starts automatically. How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor...
How to Implement Wiper Process As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Maintenance Cartridge Wiper Process Open the cover and remove the headset. Press [OK] twice to start the carriage motor. Check wiper and clean if necessary, then press [OK].
Put the cartridge back in place. Close the base cover. Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
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Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.
Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge. • Cleaning the Mailing System sensors on the mail path. Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open equipment covers;...
Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base and feeder. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...
Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of the touchscreen to improve the screen responsiveness. How to Calibrate the Touchscreen To calibrate the touchscreen: As supervisor (see How to Log in as Supervisor on page 116):...
Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to the LAN before starting. As supervisor (see How to Log in as Supervisor on page 116): Press and select the path:...
Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 10.1 Paper Jamming ..............167 How to Clear Mail Jammed in the Base ..............167 How to Clear Mail Jammed in the Mixed-Size Feeder ........168 10.2 Label Jamming ...............171 How to Clear a Label Jammed in the Base ............171 10.3 Diagnostics and System Data ...........173...
10.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
Mixed-Size Feeder Jamming Some envelopes are blocked in the Mixed-Size Feeder. Possible causes Actions • Mail piece is too thick. Unblock the Mixed Size Feeder as • Mail size is incorrect. indicated below. • Too many envelopes are on the feed Correct the cause: deck.
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If necessary, lift up the brush release lever. Remove jammed envelopes. Position the brush and push the brush release lever until it snaps into place.
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Push down on the upper drive assembly until it locks back into position. Close the cover.
10.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Clear the label as indicated below. Label-Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
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Release the jam release handle to put the transport belt and wheels back into position.
10.3 Diagnostics and System Data Diagnostics allow you to find the root cause of an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.
System Data As Supervisor, you have access to: • The Software Data (PSD#, Loader, OS, PACK, XNDF DATA DELTA, language, variant). • The Hardware (system) Data (P/N of the base and the PSD). • The list of the events occurred in the machine (Base errors, Meter errors and Server connection history).
How to Display the Error Lists To display the error lists: As supervisor (see How to Log in as Supervisor on page 116): Press and select the path: Maintenance System info Error list Select the Base errors list or the Metter error or Server connection history. Press [OK] to validate.
Specifications This sections contains the main specifications of your Mailing System. 11.1 Mail Specifications ..............179 11.2 Recommended Operating Conditions ......182 11.3 General Mailing Systems Specifications ......183 11.4 Operating Specifications ............184...
11.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below: Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm.
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Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity.
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With the Feeder The feeder cannot process nested envelopes. Envelope Stack Max height 10 cm Envelope Thickness • One piece at a time • 16 mm • In a stack • 12 mm Additional information See also • How to Use the Feeder on page 32.
11.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation.
11.3 General Mailing Systems Specifications Dimensions (mm) (Width x Length x Height) • Base: 253 x 442 x 321. • Mixed Size Feeder: 260 x 350 x 615. • Catch tray: 315 x 348 x 127. Power • Frequency: 50 Hz. •...
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