Page 1 User Guide Franking machine IN-700...
Page 2: Table Of Contents
Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories .....................16 Control Panel Features ..................17 Connections .....................20 Power Management ..................24 Processing Mail Choosing a Type of Imprint ................29 Preparing and Starting your Work Session ............31 Printing [Standard] Mail ...................39 Printing [PPI] Mail ....................52...
Page 3 Reports Reports Overview ..................141 Generating a Report ..................144 Counter Data ....................146 Postage Data ....................148 Credit Data ....................151 Account Data ....................153 System Data ....................159 Advanced Reporting Reports ................164 Online Services Online Services Overview ................169 Connecting to Online Services ..............170 Uploading Statistics ..................174 System Online Services ................175 Configuring your Mailing System Settings Overview ..................179...
Page 4 Managing Prepaid Imprints (PPI) ..............228 Maintaining your Mailing System 10.1 Maintaining the Ink Cartridge ..............233 10.2 Filling and Adjusting the Feeder Sealer ............243 10.3 Cleaning the Mail Path .................245 10.4 Touch screen Calibration ................249 Troubleshooting 11.1 Paper Jamming ....................253 11.2 Label Jamming ....................257 11.3 Weighing Problems ..................258...
Page 6: Read This First
Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...
Page 8: What You Will Find In This Manual
What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
Page 10 Mixed-Size Feeder Personal Computer Personal Identification Number Postal Security Device (Meter) Weighing Platform...
Page 11: Safety Requirements
Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact.
Page 12 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
Page 13 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
Page 14 LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate Network/PC LAN (8 wires) Follow the additional precautions below: •...
Page 16: Meet Your Mailing System
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Accessories .................16 Control Panel Features ............17 Connections .................20 Power Management .............24 How to Turn the Mailing System to Sleep Mode ..........25 How to Turn the Mailing System to OFF Mode ..........25...
Page 18: System Layout
System Layout Mailing System overview Mailing System without dynamic scale Automatically feeds the system with envelopes of differ- Mixed-Size Feeder ent sizes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System.
Page 19 Mailing System with dynamic scale Automatically feeds the system with envelopes of differ- Mixed-Size Feeder ent sizes. Automatically measures the weight and dimensions of Dynamic Scale mail pieces to dynamically change postage after feeding. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System.
Page 20 Catch Tray Receives mail pieces after processing. User Guide Receptacle Stores this User Guide. Label Storage Use this slot to store labels horizontally. Inside the system base Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks postage (PSD) usage.
Page 21: Accessories
Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...
Page 22: Control Panel Features
Control Panel Features See control panel and screen layout on the front of this user guide. Display Areas The control panel has a touch screen so most zones are tactile. Tap a zone to open the related screen. Account Displays account currently selected. Slogan Indicates that a slogan will be printed when yellow.
Page 23 Keys and Short cuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORT CUT KEYS Credit Accesses credit management. Accesses pre-set imprint and account memories. These Job memories pre-sets are managed by the supervisor.
Page 24 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv...
Page 25: Connections
Connections Connectors Your Mailing System has a USB port that allows you to connect to a printer or a USB memory key. Base Connectors Power Connector To wall socket COM2/3 To Weighing Platform(s) COM1 To mixed-size feeder or dynamic scale LAN Port To Online Services and/or accounting software on a PC USB Ports...
Page 26 Dynamic Scale Connectors COM1 To the Mixed-Size Feeder COM2 To the Mailing System Base...
Page 27 Connection Diagram Detail of connections Without a dynamic scale With a dynamic scale COM1 (base) Base (COM2 or COM3) to Weighing Platform Wall Socket Power Source COM2/3 (base) Base (COM1) to Dynamic Scale (COM2) COM1 (dynamic Feeder to dynamic scale scale)
Page 28 Power connectors Power connectors are shown in section Connectors on page 20.
Page 29: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the system is powered ON. Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star qualified Mailing System that automatically goes into a low-power 'Sleep' mode after a period of inactivity.
Page 30: How To Turn The Mailing System To Sleep Mode
Sleep Mode You can also turn the Mailing System to Sleep mode manually. To change the period of time after which the Mailing System switches to 'Sleep' mode, see How to Change System Time-Outs on page 189. How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel).
Page 31 Turn Off your Mailing System. The circle (or O) indicates the system is OFF.
Page 32: Processing Mail
Processing Mail This section describes how you can run mail: choosing a type of Imprint, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint ..........29 Preparing and Starting your Work Session .......31 How to Sort Mail ....................32 How to Log in and Start a Work Session ............33...
Page 33 How to Move the Imprint (Print Offset) ............84 How to Use a Job Memory ................85 How to Turn the Sealer On/Off ...............86 Advanced Operations ............88 How to Enable an Emergency Stop ...............88 How to Reset Batch Counters ................89 How to Fill the Automatic Label Dispenser ............90...
Page 34: Choosing A Type Of Imprint
Choosing a Type of Imprint Customizing Your Imprint To process mail, you must first choose a 'Type of imprint' that matches the type of process you want to apply to your mail: printing postage for different rates, printing 'Received' and the date on incoming mail, 'Pass through' for seal only applications.
Page 35 Applying postage to outgoing [Standard] • Rate mail • Weight (Printing [Standard] • Date format Mail on page 39) • ERA (optional) • Slogan (optional) • Print offset (optional) • Sealing on or off Enter the postage amount [Payment Surcharge •...
Page 36: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 31) •...
Page 37: How To Sort Mail
How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table Type of Process and Type of Imprint on page 29 Outgoing mail with different postage types Standard postage Pre-paid mail Incoming mail...
Page 38: How To Log In And Start A Work Session
How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen...
Page 39 If the following screen is displayed: - Home screen [Standard]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the Login Screen is displayed, enter your PIN code. - Account Screen: If the Account Screen is displayed, select your account as follows.
Page 40: How To Change The Current 'Type Of Imprint
Selecting the Type of Imprint For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 31), select the type of imprint you need to process your mail as follows: How to Change the Current 'Type of Imprint' Once you are logged in as user: Either: Press...
Page 41 Frequently Asked Questions System check list: Question... Answer Do I have enough credit? Look at the credit counter at the bottom of the screen, Press and enter 1 to check your credit balance. To add credit, see How to Add Credit to the PSD (Meter) on page 95.
Page 42: How To Use The Feeder
Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper. Each stack may mix envelopes of different thickness and size.
Page 43 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: The feeder has 2 thickness settings that you can use according to the envelopes you have to process.
Page 44: Printing [Standard] Mail
Printing [Standard] Mail In Processing [Standard] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Standard], to apply postage using different rates. See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 29.
Page 45 Check or change the type of imprint, if you are not in [Standard] mode. Press to access the Customize imprint screen: To change the type of imprint, select Imprint type and then select [Standard] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 35.
Page 46 Additionally, you can configure imprint elements from the Customize imprint screen as follows: Check or change the Slogan selection: Select Slogan and then select a Slogan (or None) in the Slogan list screen. For more details, see How to Add (or Cancel) a slogan on the imprint on page 82.
Page 47 Select a Weighing Mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Type on page 72.
Page 48: How To Process [Standard] Mail
Setting a Job Memory for [Standard] Mail To set the imprint quickly, consider using job memories. The memories store imprint characteristics together with rates and, if activated, charged account. See Using Job Memories on page 85. Processing [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen.
Page 49 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 265.
Page 50 To print the imprint, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 265.
Page 51 Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically. If you inadvertently remove more than one item from the WP, replace removed items on WP before weight stabilization to avoid printing label (about 1.5 seconds).
Page 52 In optional mode Dynamic Weighing Batch Mode ( Place the mail pieces stack to process on the hopper. For more details, see Using the Feeder on page 37. Press to start processing the set of mail pieces. The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces.
Page 53 The Mailing System applies postage and the mail piece (or label) is sent to the catch tray. When sealer is activated, collect the mail stack in the catch tray and put stack aside to let envelopes dry. To print several identical labels: Press and enter the number of labels.
Page 54: How To Set Postage For [Payment Surcharge Entry] Mail
How to Set Postage for [Payment Surcharge Entry] Mail Required settings: Make sure you are on the home screen of the [Normal] type of imprint. The home screen indicates weight, postage and currently selected rate as illustrated below. Check or change the type of imprint. Press and type 1 to access the Imprint screen: To change the type of imprint:...
Page 55 Change the elements of the imprint: To check or change the Slogan selection: - Select Slogan. - Select a Slogan (or None) in the Select slogan screen. For more details, see How to Add (or Cancel) a slogan on the imprint on page 82.
Page 56: How To Process [Payment Surcharge Entry] Mail
You are now ready to print. When you are in the Payment Surcharge Entry mode, you can modify the amount by typing the amount with the keypad. You can reset the value by pressing [C]. Processing [Payment Surcharge Entry] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Payment Surcharge Entry] Mail...
Page 57: Printing [Ppi] Mail
Printing [PPI] Mail Please contact your Customer Service when you use this feature. In Printing [PPI] Mail Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [PPI] type of imprint (Available on special request only). See also •...
Page 58: How To Set Postage For [Ppi] Mail
How to Set Postage for [PPI] Mail Required settings: Check that you are in the [PPI] type of imprint. If not, see section Selecting the Type of Imprint on page 35. The type of imprint is indicated at the top of the home screen: Press to access the imprint configuration menu.
Page 59 Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) on page 70. Select a weighing mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Type on page 72.
Page 60: How To Process [Ppi] Mail
Processing [PPI] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [PPI] Mail on page 53. How to Process [PPI] Mail In Standard weighing mode ( From the [PPI] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform.
Page 61 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 90). Press to print the labels. In Differential weighing mode ( From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
Page 62 Repeat the previous step of each piece of mail. To quit the process at any time, press When you remove the last object from the WP, the Mailing System asks if you want to print it. You can answer Yes or No. This allows you to use a mail basket without having to declare a tare on the WP.
Page 63 In Dynamic weighing mode ( From the [PPI] home screen, to print postage on mail pieces: Place the mail pieces stack you want to process on the hopper. For more details, see Using the Feeder on page 37. Press to start processing the set of mail pieces. The base prints the imprints and sends the set of mail pieces to the catch tray.
Page 64 Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies postage and the mail piece (or label) is sent to the catch tray. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 265), press...
Page 65: Printing Incoming Mail With [Received] Mode
Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of this Type of imprint, see Choosing a Type of Imprint on page 29.
Page 66 Check or change the type of imprint. Press to access the Build imprint screen: To change the type of imprint, select Imprint type and then select [Received] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 35.
Page 67: How To Process [Received] Mail
How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray.
Page 68: Running [Pass Through] Mail
Running [Pass Through] Mail In Running [Pass Through] Section This section describes how to use the [Pass through] type of imprint, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also •...
Page 69: How To Process [Pass Through] Mail
Check or change the type of imprint: Press to access the imprint screen: To change the type of imprint, select Imprint type and then select [Pass through] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 35.
Page 70 Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 37).
Page 71: Settings Details
Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Tap the Account zone on the screen Press and select the path: Change Account The list of accounts that are available is displayed.
Page 72 Using Bar code Scanner to Change of Account A bar code scanner can be used for “One Click” entry of accounts into your Mailing System.
Page 73: How To Select A Rate
Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Set Postage for [Payment Surcharge Entry] Mail on page 49).
Page 74 Either: Tap the Rate zone on the home screen Press Press and select the path: Rate selection The Rate Selection screen is displayed. On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options.
Page 75 Using the Rate Wizard The Rate Wizard is an alternative method of selecting postage rates that will guide you through the rate selection process of all types of mail. Rate Wizard screens • Selecting a Mail Class All Rate Mail Classes loaded in the system are displayed in the list. •...
Page 76: How To Select A Ppi
How to Select a PPI To select a PPI: As a user: Check that you are in the [PPI] type of imprint. If not, see section Selecting the Type of Imprint on page 35. Tap the PPI zone on the home screen Press on the keyboard and then select: PPI number.
Page 77 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 76. Weighing modes Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below.
Page 78 Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. • Manual Weight Entry In this mode, you enter the weight manually (see How to Enter the Weight Manually on page 76).
Page 79 Changing the Weighing Type At start-up, the default weighing type is active. See also • To change the default weighing type in supervisor mode, see How to Change the Default Weighing Type on page 192. • To change the weighing type according to the type of process you want to run (see Choosing a Weighing Type on page 72), follow the steps outlined below.
Page 80: How To Change The Weighing Type
How to Change the Weighing Type To change the weighing type from the home screen: Either: Tap zone Weighing type on the screen Press and select the path: Batch settings Weighing type The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.
Page 81: How To Enter The Weight Manually
Entering Weight Manually To use Manual Weight Entry you must have a Weighing Platform connected and the WP feature activated. You can enter the weight manually if a mail piece exceeds the weighing capacity of your weighing platform. How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the postal rate: Then either:...
Page 82 Select Manual weight entry. The Manual weight entry screen is displayed. You have to enter a weight that is above the capacity authorized for the WP. You can contact Customer Service to extend WP capacity. Enter the weight (in g) and press [OK] to validate. Press to return to the home screen.
Page 83 Navigating the Imprint Settings When you have selected the Type of imprint: • To access the configuration menu of the Type of imprint, press • To return to the Type of imprint home screen, press Advancing or Omitting the Date The Date Advance function allows you to change the date printed on mail pieces.
Page 84: How To Change The Date
How to Change the Date To change the date that will be printed: Either: Tap the Date zone on the screen Press Press and select the path: Customize imprint The Customize imprint screen is displayed. Select Date. The Date Advance screen is displayed. On the Date Advance screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list.
Page 85 Adding an ERA and Slogan to the Imprint You can add an ERA and/or a slogan to the imprint, as illustrated below. Elements of an indicia imprint See also • The supervisor manages the lists of the available ERAs and Slogans. See Managing ERAs on page 224 and...
Page 86: How To Add (Or Cancel) An Era On The Imprint
How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA: Either: Tap the ERA zone on the home screen Press Press and select the path: Customize imprint Select ERA.
Page 87: How To Add (Or Cancel) A Slogan On The Imprint
How to Add (or Cancel) a slogan on the imprint To add a slogan to the imprint or cancel the slogan: Either: Select the Slogan zone on the screen Press Press and select the path: Imprint Select Slogan. The Select Slogan screen is displayed. Select a slogan from the list or select None for printing no slogan.
Page 88 Moving the Imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. Offset - Imprint printing offset...
Page 89: How To Move The Imprint (Print Offset)
How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Tap the Offset zone on the screen Press and select the path: Batch settings Print offset The Print offset mode screen is displayed. Select the offset and press [OK] to validate.
Page 90: How To Use A Job Memory
Using Job Memories Job Memories allow you to create a pre-set memory that can include the rate, ERA, slogan and date mode for the Type of imprint you would like to use. In account-activated configurations, job memories allow you assign postage costs to pre-selected accounts.
Page 91: How To Turn The Sealer On/Off
Using the Sealing Function Mixed-Size Feeder Sealer You can activate or deactivate the Sealing Function as needed. See How to Turn the Sealer On/Off on page 86. The Sealing On /Off icon in the Home Screen indicates the current state of the Sealing Function.
Page 92 See also • To adjust sealing dampness, see How to Adjust the Sealing Water Flow on page 244.
Page 93: Advanced Operations
Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...
Page 94: How To Reset Batch Counters
Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 139. How to Reset Batch Counters To reset a Counter: On the Home screen display: Select the Reset counter zone The counter is reset.
Page 95: How To Fill The Automatic Label Dispenser
Filling the Label Dispenser How to Fill the Automatic Label Dispenser To fill the Label Dispenser: Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top. Push the block of labels down until you feel the label “click” into position. The Label Dispenser can hold up to 40 labels.
Page 96: Money Operations
Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................93 Managing Credit ..............94 How to Check the PSD (Meter) Credit ............94 How to Add Credit to the PSD (Meter) ............95 Unlocking the PSD (Postal Inspection) ......98 How to Unlock the PSD .................98 How to Check the Date of the Next Call ............99...
Page 98: Overview
Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 20) and that the connection is properly...
Page 99: Managing Credit
Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit is available to complete your current task. Remaining credit is continuously displayed at the bottom of the home screen (see Control Panel Features on page 17).
Page 100: How To Add Credit To The Psd (Meter)
Select the menu path: > Credit information The screen displays your postage credit as shown below. (Total = credit used. Credit = credit available). Adding Credit You can add credit to your Mailing System at any time by completing the steps listed below. The Mailing System then connects to the Postal Services and validates the operation.
Page 101 If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Credit Screen is displayed. By default, the system displays the value of the previous transaction. Enter the amount of credit to add using the keypad (use C to clear a digit). The amount must be in multiples of 10 and in the range of Minimum reset amount and Maximum reset amount.
Page 102 See also • In supervisor mode, you can set the Mailing System to ask for a PIN code for crediting: How to Set/Cancel a Crediting PIN Code on page 191.
Page 103: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Server to unlock the PSD.
Page 104: How To Check The Date Of The Next Call
Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press Press...
Page 106: Managing Accounts And Assigning Rights
Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....103 Selecting an 'Account Mode' ..........105 Guidelines to Set-up an Account ........107 How to Change a Shared PIN Code ............108...
Page 108: Accounting And Assigning Rights Overview
Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
Page 109 Accounts from the User's Perspective If the Accounts Function is activated, users of the Mailing System must select an account when starting their work session. Afterwards, users can change accounts to allocate postal expenditures as needed. To control the use of credit, each account can be allocated a budget that cannot be overrun.
Page 110: Selecting An 'Account Mode
Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 103). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No Accounts'...
Page 111 'Accounts with Access Tracks postage by Ac- Type a PIN code to log in Control' count/Department Select the account to charge postage Controls access to system and to accounts 'Remote Account Manage- Postage tracking and access (same as modes with ac- ment' control managed from the PC counts listed above)
Page 112: Guidelines To Set-Up An Account
Guidelines to Set-up an Ac- count See also • Selecting an 'Account Mode' on page 105. Setting up 'No Accounts' The 'No Account' mode provides users with unlimited access to the system. This is the default mode in your Mailing System. Implementing 'No Account' •...
Page 113: How To Change A Shared Pin Code
Setting up 'No Accounts, with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing 'No Account with Access Control' Follow the procedure How to Display and Change the 'Account Mode'...
Page 114 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the 'Accounts' mode Follow the steps outlined in How to Display and Change the 'Account Mode'...
Page 115 Setting up 'Accounts, with Access control' In the 'Accounts with PIN Codes' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
Page 116 'Accounts, with Access Control' Management Menu In Accounts with Access Control mode: The menu allows you to manage the Accounts (and the account structure) and the Operators. Creating Operators is the way to create individual user PIN codes: each Operator will have a unique PIN code. Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS).
Page 117 Implementing 'Remote Account Management' To implement the 'Remote Account Management' Feature: Connect the PC to the Mailing System and start the Account Management Application on the PC: see the diagram in Connectors on page 20 and the PC application user guide. On the Mailing System, activate the mode 'Remote Account Management': see How to Display and Change the 'Account Mode' on page 113.
Page 118: Selecting An Account Mode
Selecting an Account Mode See also • Guidelines to Set-up an Account on page 107. How to Display and Change the Account Mode To display and change the Account mode: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path:...
Page 119: Managing Accounts
Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts with Access Control' Before creating accounts, see Setting up Accounts on page 109 or Setting up Accounts with Access Control on page 110. If you use a postal expense management software, your accounts are managed by the PC.
Page 120 Creating an Account Structure In supervisor mode, you can create an account structure that includes: • Accounts • Groups and subgroups of accounts The groups and subgroups: • Simplify the management of the accounts • Allow you to issue consolidated reports on group activity, as groups and subgroups total in reports the consumption of the accounts they include (see Account Data page 153)
Page 121 Account Information Number of accounts The number of accounts you can create is set to 10 by default and can be increased to 500 if required. Every account includes the following information, which is displayed on the Add account screen: Account summary Account Format...
Page 122 Naming limitation Account names and group names must be unique in the account structure. Additional information See also • About changing the maximum number of accounts, see Account level on page 175. • Printing the current account list: Account Report on page 153.
Page 123: How To Create A Group Or A Subgroup
Folder Name of a Group or Name of the Parent Group: Root • For a Group: Root • For a Subgroup: a Group Name Group Management Follow the steps below to create, modify, activate/deactivate or delete Groups. See also • Group Settings on page 117.
Page 124 Select Add Group. The Add group window appears. Enter the Group Name by using the keypad. Select the Group Status (active or inactive). The screen then displays the current status of the Group you have selected. To put the current Group into a Subgroup, select the Folder button, select a group in the list and press [OK].
Page 125: How To View/Edit A Group Or A Subgroup
How to View/Edit a Group or a Subgroup To view or edit a Group or a Subgroup: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Account Management Manage Accounts Account List The Account list screen is displayed.
Page 126: How To Activate / Deactivate A Group
Activating Groups Follow the steps outlined below to deactivate a Group so that the Accounts, included in the Group, are not visible to users. How to Activate / Deactivate a Group To activate or deactivate a Group: Follow the procedure How to View/Edit a Group or a Subgroup on page 120 to edit the Group.
Page 127: How To Create An Account
Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. You can also import a list of accounts. See Importing/Exporting Account Lists on page 127. See also • Account Information on page 116. Creating Accounts How to Create an Account To create an account activate the mode 'Accounts'.
Page 128 Select Add Acct/Group and then select Add account. The Add account screen is displayed. Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). Press the screen to change fields. To put the Account into a Group other than 'ROOT', select the Folder button, select a Group or Subgroup in the list and press [OK].
Page 129: How To View / Edit Account Information
Editing Accounts Use the following steps to modify an account name or account status. You can also change the account folder. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: In supervisor mode (see How to Log in as Supervisor on page 180):...
Page 130 Select the account (or type the account number) and press [OK]. If the account is not contained in the list, select the group or the subgroup that contains the account, press Edit / Del. or [OK] and then press View/Edit content until you can select the account by pressing [OK].
Page 131: How To Activate / Deactivate An Account
How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 124. Change the account status (the button displays the current status: active or inactive) and press [OK]. Accept the changes by pressing [OK] (on the Account modification summary).
Page 132: How To Export An Account List
Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 133: How To Import Accounts
Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...
Page 134: Managing Operators
Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview page 103). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page 103).
Page 135: How To Create An Operator
Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 129. • To print the current list of operators, see Operator List Report on page 158. Creating Operators In order to create an operator you must first set up an 'Accounts, with Access Control' in 'Account Mode Management' Mode.
Page 136: How To Modify An Existing Operator
Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. In the Account List screens, select the Accounts (or groups/subgroups) that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator on page 133.
Page 137 Select Edit / Modify. The Edit / Modify screen is displayed. Change the operator options as needed and press [OK] to display the Operator modification summary screen (Use key [C] to clear characters). Press [OK] to accept your changes. Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts, groups or subgroups of accounts to the operator.
Page 138: How To Assign Accounts To An Operator
How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator on page 131 until the Edit modify screen, and select Account list. The Account List screen is displayed. Select Add Account / Group.
Page 139: How To Activate / Deactivate An Operator
How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator on page 131. In the operator options, select the line Status to activate or deactivate the operator (the button displays the current status), and then press [OK]. Once the Operator modification summary screen appears, press [OK].
Page 140: Advanced Reporting Functions
Advanced Reporting Functions Advanced Reporting option enhances account management and provides a variety of reports. Account Management Enhancements Adding Budgets to Accounts Each account can be upgraded with the following feature options: • Budget: set the amount the account is allowed to spend in a set period of time. •...
Page 141 Additional information To take advantage of the Budget and Surcharge option, Accounts must be enabled in your Mailing System (see Selecting an 'Account Mode' on page 105). See also • Advanced Reporting: Options and Updates on page 213 to activate the Advanced reporting functions.
Page 142 Budget Preferences Preference Range Description Amount 0 to 99999 Budget allocated to the account for the period. Warning limit (%) 0 to 100% Consumed percentage of the budget at which the system warns the user and the supervisor. Locking limit (%) 0 to 100% Percentage of the budget consumed at which the system blocks postage for the account.
Page 143: How To Activate/Deactivate Budgets And Surcharges
Setting-up the Budgets and Surcharges The following steps below will help you to activate and set-up the Budget and Surcharge function. If the Budget and Surcharge function has already been activated on the system, the accounts recover their prior settings when re-activating the function.
Page 144: Reports
Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............141 Generating a Report ............144 How to Generate a Report (as a User) ............144 How to Generate a Report (as Supervisor) ..........145 Counter Data ..............146 Postage Data ..............148 Credit Data .................151 Account Data ..............153...
Page 146: Reports Overview
Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
Page 147 Monthly Usage Total items and total postage value per Monthly month for a selected period. Usage Report on page PPI data Number of pieces for each type of PPI Operation- mail in a selected period. al PPI on page CREDIT DATA Credit Usage Inform- Information on the credit usage in the LSPF...
Page 148 Machine Configura- Supervisor settings (imprint default data, Machine tion date advance, postal services, connec- Configura- tions, Ink cartridge, weighing options, etc.) tion Re- port page 159 Base Errors Errors listed for diagnostics with customer Base er- service assistance only (supervisor only). rors Meter Errors page 160...
Page 149: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...
Page 150: How To Generate A Report (As Supervisor)
How to Generate a Report (as Supervisor) To generate a Report: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 144.
Page 151: Counter Data
Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output •...
Page 152 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...
Page 153: Postage Data
Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Start date and the End date of the report. The default End date is then 31 days later.
Page 154 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Start date and an the End date of the report. Use the selection of month and year.
Page 155 Operational PPI This report displays PPI data for a selected period. Requirements • To generate this report, you have to be logged in as a user. • PPI mode must be selected. Output • Screen • USB printer Content Fields Comments For each PPI indicia (including date only PPI if present): •...
Page 156: Credit Data
Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
Page 157 Credit History Report This report displays the last credit refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...
Page 158: Account Data
Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account or Account with access control.
Page 159: How To Generate The Account Report
Output • Printer • USB memory key Content Data The report displays the account structure (tree view with groups/subgroups). For each group/subgroup: • Group/subgroup name • Status For each account: • Account number • Account name • Status When Advanced reporting is enabled, budget and surcharge data is included in the report.
Page 160 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts, with Access Control'. You have to select an account in the list of accounts, then the Start date and the End date of the report.
Page 161 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a credit value. Requirements This report is available as a user or a supervisor.
Page 162 Content Fields Comments Period Die number On printed report only. The report displays the hierarchy of groups If, in the period, some items were printed and sub-groups, with the total values per using a mode without accounts (default ac- group and sub-total values per sub-group. count), these items appear in the report un- der the name: 'Others' and 'No Accounts'.
Page 163: How To Generate The Operator List Report
Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Content Data Comments For each Operator: There is no time period to •...
Page 164: System Data
System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default ERA, Default Slogan, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings...
Page 165 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 166 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 167: How To Generate A Ip Configuration Report
Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 144. Proxy Configuration Report...
Page 168: How To Generate A Proxy Configuration Report
Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 144.
Page 169: Advanced Reporting Reports
Advanced Reporting Reports Publish Additional Reports When the Budget and Surcharge function is activated, Single account, Multi account and Account list reports include budget and/or surcharge data if applicable. The Advanced Reporting option includes the following reporting capabilities: • Budget consumption: instantaneous budget status for all accounts •...
Page 170 Operator Activity Report This report displays the activity (number of items, postage value) of all operators in the machine in a selected period. Requirements • To generate this report, you have to be logged in as a supervisor. • The account mode has to be 'Accounts, with Access control'. •...
Page 171 Content Fields Comments For each hour band: 'Before 7h00': aggregates items performed between mid- • Number of items night and 7h00. • Total postage value 'After 19h00': aggregates items performed between 19h00 and midnight.
Page 172: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ..........169 Connecting to Online Services ........170 How to Call Online Services Manually (as a User) ........171 How to Call Online Services Manually (as Supervisor) .......171 How to Test the Connection to Online Services ...........172...
Page 174: Online Services Overview
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 175: Connecting To Online Services
Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
Page 176: How To Call Online Services Manually (As A User)
How to Call Online Services Manually (as a User) To trigger a generic call: As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 216.
Page 177: How To Test The Connection To Online Services
Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings...
Page 178 To test the server: As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 180): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.
Page 179: Uploading Statistics
Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.
Page 180: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 182: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview .............179 Logging in / out as the Supervisor ........180 How to Log in as Supervisor ................180 How to Exit the Supervisor Mode ..............181 Changing the Display Language ........182...
Page 183 How to Rezero the Weighing Platform ............195 How to Tare the Weighing Platform (as Supervisor) ........195 How to activate / de-activate Checking On Zero Weight ......196 How to Set Dynamic Scale High Accuracy Mode ........196 How to Change the GEO Code ..............197 Postage Imprint Default Settings ........200 How to Change the Default Rate ..............200 How to Change the Default PPI ..............201...
Page 184: Settings Overview
Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 27,...
Page 185: Logging In / Out As The Supervisor
Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.
Page 186: How To Exit The Supervisor Mode
Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: In supervisor mode: Press The system will go into 'Sleep' mode and supervisor is logged out.
Page 187: Changing The Display Language
Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language...
Page 188: How To Change The Display Language By Default
How to Change the Display Language by Default To change the user language by default: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Default User Settings Default User Pref- erences Language Select the default language.
Page 189: Enabling/Disabling Sounds
Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.
Page 190: Display Settings
Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast to increase or decrease the contrast. The screen updates immediately. Press [OK] to exit.
Page 191 Do not press [OK] if the screen contrast is completely light or dark. Readjust the contrast so the screen is visible, then press [OK].
Page 192: System Time-Outs And Settings
System Time-outs and Settings Machine settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: Start The period of time the system waits for an envelope after pressing Once this time-out is reached the system stops. The period of time the system waits for the next envelope after printing.
Page 193: How To Adjust The Time-Outs
How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: Batch settings Time-out settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.
Page 194: How To Change System Time-Outs
Setting Default Time-Outs How to Change System Time-Outs To change the system time-Outs: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Default User Settings Time-Out Setting The Time-Out setting screen is displayed. Select each field and specify the length of each the time-out.
Page 195: High Value, Low Credit Warnings And Pin Codes
High Value, Low Credit Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount you have typed is higher than a pre-set value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that credit remaining in the PSD is getting low (low-credit threshold).
Page 196: How To Set/Cancel A Crediting Pin Code
Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorized to add credit (see Money Operations on page 91). How to Set/Cancel a Crediting PIN Code To set a crediting PIN code: In supervisor mode (see How to Log in as Supervisor on page 180):...
Page 197: Weighing Settings
Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing System Default Weighing Type How to Change the Default Weighing Type...
Page 198: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.
Page 199: How To Zero The Weighing Platform
Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero To zero the Weighing Platform quickly, press and maintain the key until the weight is reset to zero.
Page 200: How To Rezero The Weighing Platform
How to Rezero the Weighing Platform To re-zero the Weighing Platform: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: System settings Weighing functions Reset WP Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.
Page 201: How To Activate / De-Activate Checking On Zero Weight
How to activate / de-activate Checking On Zero Weight To activate/de-activate 'Checking on Zero Weight' function: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Default user settings Base settings Checking on zero weight The Checking on zero weight screen is displayed.
Page 202: How To Change The Geo Code
GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services •...
Page 203 Geodesic...
Page 204 Geodesic codes...
Page 205: Postage Imprint Default Settings
Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, ERA and slogan for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...
Page 206: How To Change The Default Ppi
Default Pre-Paid Imprint (PPI) The default PPI is automatically selected when the [PPI] type of imprint is activated. How to Change the Default PPI To change the default rate: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Default user settings...
Page 207: How To Change The Default Era
Changing the Default ERA How to Change the Default ERA To change the default ERA: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Default User Settings Default Imprint Parameters Default ERA Select the default ERA and press [OK] to validate.
Page 208: How To Set The Automatic Date Advance Time
Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a pre-set time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.
Page 209: How To Set The Default Printing Offset
Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: In supervisor mode (see How to Log in as Supervisor on page 180):...
Page 210: Job Memories
8.10 Job Memories The Job Memories are pre-sets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 85). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 211: How To Create A Job Memory
Managing Job Memories How to Create a Job Memory To create a job memory: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Predefined imprint management The current list of job memories is displayed in the Job memories screen. Select a line named None in the list.
Page 212: How To Delete A Job Memory
Press to finish. How to Delete a Job Memory To delete a job memory: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Predefined imprint management Select a job memory from the list of saved job memories. Press [OK] to validate.
Page 213: Default Sealing Mode
8.11 Default Sealing Mode In supervisor mode, you can set the default sealing Mode (ON or OFF). This setting is used only if the Mixed-Size Feeder is connected. How to Set the Default Sealing Mode To modify the Default Sealing Mode: In supervisor mode (see How to Log in as Supervisor on page 180):...
Page 214: Connection Settings
8.12 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 215: How To Set Lan (High-Speed Internet) Parameters
LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path:...
Page 216: Time And Date Management
8.13 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD on page 98 •...
Page 218: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or slogans. Options and Updates Process .........215 How to Access the Options and Updates Menu ..........215 Using the Mailbox ..............216 How to Read Messages (as a User) ............216 How to Read Messages (as Supervisor) .............217...
Page 220: Options And Updates Process
Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing, Advanced Reporting or increasing the maximum number of accounts • Update postal Rates and Prepaid Postal Imprints (PPI) • Downloading custom Slogans or ERAs To update your Mailing System's operating system, see Online Services...
Page 221: Using The Mailbox
Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 222: How To Read Messages (As Supervisor)
How to Read Messages (as Supervisor) In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. Select Delete to erase the message after you have read it. How to Delete Messages (as a User) As a user: Select...
Page 223: How To Delete Messages (As Supervisor)
How to Delete Messages (as Supervisor) In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete to erase the message.
Page 224: Managing Options
Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.
Page 225: How To Load New Options
Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a network (see...
Page 226: Managing Slogan
Managing Slogan The Slogans are graphical slogans you can add on the left hand side of the imprints printed on mail pieces. Slogans include BM (Business Mail) licence plates. • To select a BM, select the corresponding slogan. In supervisor mode, you can: •...
Page 227: How To Display The List Of Slogans
How to Display the List of Slogans To display the list of slogans: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Option and Updates Update slogans The list of slogans is displayed in the Slogan management screen. Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list.
Page 228: How To Download New Slogans
Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 222). Select Check for updates. The Mailing System connects to the Online Services server and downloads available slogans.
Page 229: Managing Eras
Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to Slogan management (Managing Slogan on page 221). In supervisor mode, you can: • Load ERAs. •...
Page 230: How To Modify (Or Delete) An Era
Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (see How to Display the List of ERAs on page 224).
Page 231: Managing Postal Rates
Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. In supervisor mode, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 232: How To Download New Postal Rates
Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page 226 above).
Page 233: Managing Prepaid Imprints (Ppi)
Managing Prepaid Imprints (PPI) In supervisor mode, you can: • Display the list of PPIs in the machine • Add new PPIs using an USB memory key • Delete PPIs • Set the default PPI (see How to Change the Default PPI on page 201) The List of PPIs The list of PPIs displays the PPIs that are installed in the Mailing System and indicates...
Page 234: How To Add Or Delete Ppis
Adding or Deleting PPIs You can add PPIs to the machine using an USB memory key as follows. How to Add or Delete PPIs To add a PPI: Display the list of PPIs (see How to Display the List of PPIs on page 228).
Page 236: Maintaining Your Mailing System
Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........233 How to Display Ink Level and Cartridge Data (as a User) ......234 How to Display Ink Level and Cartridge Data (as Supervisor) .....235 How to Align the Print Heads ...............236 How to Clean the Print Heads Automatically (as a User) ......237...
Page 238: Maintaining The Ink Cartridge
10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Page 239: How To Display Ink Level And Cartridge Data (As A User)
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.
Page 240: How To Display Ink Level And Cartridge Data (As Supervisor)
How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.
Page 241: How To Align The Print Heads
Setting the Headset Alignment Aligning the print heads is required if there is an alignment issue between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: In supervisor mode (see How to Log in as Supervisor...
Page 242: How To Clean The Print Heads Automatically (As A User)
Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If the printing on envelopes looks unclear or dirty, clean the headset to restore the print quality.
Page 243: How To Clean The Print Heads Automatically (As Supervisor)
How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Maintenance Cartridge Cleaning Pro- cess The cleaning starts automatically. Wiper Process How to Implement Wiper Process In supervisor mode (see...
Page 244: How To Clean The Print Heads Manually
Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually. How to Clean the Print Heads Manually To clean the print heads manually: Open the base cover. Open the top cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 240).
Page 245: How To Change The Ink Cartridge
How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the front of the ink cartridge to disengage it. Lift out the old ink cartridge.
Page 246 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
Page 247 Insert the new ink cartridge, and then push it backwards until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.
Page 248: Filling And Adjusting The Feeder Sealer
10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.
Page 249: How To Adjust The Sealing Water Flow
Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge Sealer on page 245). How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever.
Page 250: Cleaning The Mail Path
10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge. • Cleaning feeder belts and rollers. • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
Page 251 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.
Page 252: How To Clean The Feeder Belts And Rollers
Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder and of the Dynamic Scale (if installed). How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open equipment covers;...
Page 253: How To Clean The Mail Path Sensors
How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70° alcohol on a cotton applicator. Allow the parts to dry and close all covers and assemblies.
Page 254: Touch Screen Calibration
10.4 Touch screen Calibration Depending on the pointing device you use on the touch screen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of the touch screen to improve the screen responsiveness. How to Calibrate the Touch screen To calibrate the touch screen: In supervisor mode (see How to Log in as Supervisor...
Page 256: 11 Troubleshooting
11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............253 How to Clear Mail Jammed in the Base ............253 How to Clear Mail Jammed in the Mixed-Size Feeder .........254 How to Remove Mail Jammed in the Dynamic Scale ........256 11.2 Label Jamming ..............257 How to Clear a Label Jammed in the Base ..........257...
Page 258: Paper Jamming
11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
Page 259: How To Clear Mail Jammed In The Mixed-Size Feeder
Mixed-Size Feeder Jamming Some envelopes are blocked in the Mixed-Size Feeder. Possible causes Actions • Mail piece is too thick. Unblock the Mixed Size Feeder as indic- • Mail size is incorrect. ated below. • Too many envelopes are on the feed Correct the cause: deck.
Page 260 If necessary, lift up the brush release lever. Remove jammed envelopes. Position the brush and push the brush release lever until it snaps into place. Push down on the upper drive assembly until it locks back into position. Close the cover.
Page 261: How To Remove Mail Jammed In The Dynamic Scale
Dynamic Scale Jamming Occasionally envelopes can become jammed in the Dynamic Scale. Possible causes Actions • Mail size is incorrect. Unblock the Dynamic Scale by following • Envelopes are not properly stacked the steps outlined below. on the Feed Platform. Correct the cause: - Mail sizes: see Mail Specifica-...
Page 262: Label Jamming
11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
Page 263: Weighing Problems
11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on...
Page 264: Diagnostics And System Data
11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.
Page 265: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.
Page 266: How To Display Hardware Data
How to Display Hardware Data To display hardware data: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Maintenance System Info Hardware Information The system hardware data appears on the screen. How to Display the Error Lists To display the error lists: In supervisor mode (see...
Page 267: How To Display The Machine Counters
How to Display the Machine Counters To display the data of the machine counters: In supervisor mode (see How to Log in as Supervisor on page 180): Press and select the path: Maintenance System Info Counters The system displays the data of the machine counters.
Page 268: 12 Specifications
12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............265 12.2 Recommended Operating Conditions ......269 12.3 General Mailing Systems Specifications ......270 12.4 Operating Specifications ..........271...
Page 270: Mail Specifications
12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). • Dimensions in mm:...
Page 271 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity. With the Feeder The feeder cannot process nested envelopes.
Page 272 Max without sealing • One piece at a time • 16 mm • In a stack • 12 mm Max with sealing • 10 mm Envelope Thickness Max without sealing • One piece at a time • 16 mm • In a stack •...
Page 273 Envelope Weight 1 kg...
Page 274: Recommended Operating Conditions
12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 275: General Mailing Systems Specifications
12.3 General Mailing Systems Spe- cifications Dimensions (mm) (Width x Length x Height) • Base: 253 x 442 x 321 • Catch tray: 315 x 348 x 127 • Mixed Size Feeder: 260 x 350 x 615 • Dynamic scale: 263 x 350 x 438 Weight •...
Page 276: Operating Specifications
12.4 Operating Specifications Dynamic Scale Range • Resolution in dynamic weighing mode: 1g. Dynamic Scale Speed • In weighing mode: 100 envelopes/minute • In no-weighing mode: 175 envelopes/minute. Accounts The number of accounts you can create is set to 10 by default and can be raised optionally to 500.
Page 277 Index 194, 200, 202, 203, 204, 205, 208, 211, 213, 215, 219, 220, 221, 224, 229, 234, access control 104, 105 239, 256, 265 Access Control 103, 105 cartridge 236 account 17, 32, 34, 43, 66, 85, 103, Cartridge 234 105, 108, 109, 110, 116, 117, 124, 126, catch tray 55 127, 135, 136, 137, 141, 153, 155, 156,...
Page 278 Label Storage 13 LAN 4, 9, 20, 161, 209, 210, 259 feeder 8, 13, 29, 31, 63, 72, 245, 253, language 159, 179 log in 4, 180 Feeder 22, 31, 72, 73, 86, 243, 253, 254, 256, 259, 267, 270 Folder 116, 117 mail format 3 mail path 8, 245, 247...
Page 279 postage rates 72 152, 153, 155, 156, 159, 179, 180, 181, Postal Security Device 4, 15 205, 208, 211, 215, 221, 224, 226, 228, power 6, 8, 24, 170 259, 260 Power 20, 22, 23, 187, 239, 270 Supervisor 141, 161, 179 POWER 245 SUPERVISOR 4 PPI 29, 52, 55, 70, 141, 150, 195, 201,...
Page 280 A0013344/C - 26/11/2019...

quadient IN-700 User Manual

Table of Contents

2 Meet Your Mailing System

3 Processing Mail

Choosing a Type of Imprint

Preparing and Starting Your Work Session

Printing [Standard] Mail

Printing [PPI] Mail

Printing Incoming Mail with [Received] Mode

Running [Pass Through] Mail

Settings Details

Advanced Operations

4 Money Operations

Overview

Managing Credit

Unlocking the PSD (Postal Inspection)

5 Managing Accounts and Assigning Rights

Accounting and Assigning Rights Overview

Selecting an 'Account Mode

Guidelines to Set-Up an Account

Selecting an Account Mode

Managing Accounts

Managing Operators

Advanced Reporting Functions

6 Reports

Reports Overview

Generating a Report

Counter Data

Postage Data

Credit Data

Account Data

System Data

Advanced Reporting Reports

7 Online Services

Online Services Overview

Connecting to Online Services

Uploading Statistics

System Online Services

8 Configuring Your Mailing System

Settings Overview

Logging in / out as the Supervisor

Changing the Display Language

Enabling/Disabling Sounds

Display Settings

System Time-Outs and Settings

High Value, Low Credit Warnings and PIN Codes

Weighing Settings

Postage Imprint Default Settings

Job Memories

Default Sealing Mode

Connection Settings

Time and Date Management

9 Options and Updates

Options and Updates Process

Using the Mailbox

Managing Options

Managing Slogan

Managing Eras

Managing Postal Rates

Managing Prepaid Imprints (PPI)

10 Maintaining Your Mailing System

Maintaining the Ink Cartridge

Filling and Adjusting the Feeder Sealer

Cleaning the Mail Path

Touch Screen Calibration

11 Troubleshooting

Paper Jamming

Label Jamming

Weighing Problems

Diagnostics and System Data

12 Specifications

Quick Links

Chapters

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Questions and answers

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Summary of Contents for quadient IN-700