quadient IS-240 User Manual
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quadient IS-240 User Manual

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User Guide
Franking Machine
IS-240/280

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  • Page 1 User Guide Franking Machine IS-240/280...

  • Page 2: Table Of Contents

    Table of Contents 1 Read this First What you will find in this Manual ..........3 Safety Requirements..............6 2 Meet Your Mailing System System Layout.................13 Control Panel Features ............16 Connections ................19 Power Management ..............21 3 Processing Mail The different Types of Imprint ..........25 Preparing and Starting your Work Session ......27 Processing [Standard] Mail .............33 Printing [Received] for Incoming Mail........43...
  • Page 3 8 PC Meter Link Application PC Meter Link Application Overview ........109 Credit Management .............. 111 Online Services..............112 Support ................. 113 Configure Alerts ..............114 Maintenance ................. 115 9 Configuring your Mailing System Settings Overview ..............119 Logging in / out as the Supervisor ........120 Adjusting the Display Contrast ..........

  • Page 4: Read This First

    Read this First 1 Read this Firstt This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............6 How to Disconnect your Mailing System................9...

  • Page 6: What You Will Find In This Manual

    What you will find in this Manual What you will find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the man- ual.
  • Page 7 Section 10: Options and Updates How to update/upgrade your system and the imprint elements (ERAs, slo- gans...). Section 11: Maintaining your Mailing System Changing the ink cartridge and maintaining other system components. Section 12: Troubleshooting What to do when a problem occurs: poor printing etc. Section 13: Specifications Detailed capabilities of your Mailing System.
  • Page 8 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: Indicates a human safety hazard. ATTENTION: Brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: Remark that explains different cases or specificities. TIP: Advice to help save you time when processing your mail.

  • Page 9: Safety Requirements

    Safety Requirements Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for external Power Supply. Refer to the type plates at the back of the pieces of equipment. • To reduce the risk of fire, use only the power cord supplied with the Mailing System.
  • Page 10 Compliance Energy Star compliance Your mailing machine is Energy Star compliant: It helps you to save energy and money while protecting the environment. Environmental compliance Neopost Ltd has implemented a programme for the recycling of old mailing machines. Please contribute to the protection of the environment by consulting Neopost Ltd for information about the collection and treatment of your machine when it reaches the end of its useful life.
  • Page 11 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 12 Disconnecting your Mailing System Unplug the power supply cord only when the mailing machine is in Sleep or Soft Off mode . This avoids keeping the ink cartridge in a unprotected position where the ink may dry out and become unusable.
  • Page 13 Telephone and LAN Connections To prevent damage to equipment, do not mistake telephone jacks that connect to the modem (optional) for LAN connectors that are bigger. Analog phone (4 wires) Network/PC LAN or Weighing Platform (8 wires) Follow the additional precautions below: •...

  • Page 14: Meet Your Mailing System

    Meet Your Mailing System 2 Meet Your Mailing System Get to know your mailing system in this section. System Layout ..............13 Control Panel Features ............16 Connections................19 Power Management ............21 How to Switch to 'Sleep' or 'Wake' Mode ............... 22...

  • Page 16: System Layout

    System Layout System Layout Main Components Mail Path Inserting location of envelopes for printing. Weighing Platform Measures weight of mail pieces. Control Panel Controls the mailing system. Cover Allows you to access the ink cartridge.
  • Page 17 Inside Machine Cover Pull the upper left side corner to open the cover. Prints the postal imprint on envelopes. Ink cartridge Changing the Ink Cartridge See also p.168. Postal security device Postage meter. (PSD)
  • Page 18 Report printer (option) A USB printer can be directly connected to the mailing system for printing mailing- related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.

  • Page 19: Control Panel Features

    Control Panel Features Control Panel Features Control panel Display Areas Account Displays account currently selected. Date Displays the date that will be printed. Indicates that an ERA will be printed when present. Displays selected job memory when Job memory applicable. Indicates unread messages in message Mailbox box.
  • Page 20 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home screen Displays the current task home screen. Menu Accesses the menu settings. Validates a selection. Navigation Navigate up or down in lists or menus. arrows SHORTCUT KEYS Rate selection Displays the rate selection screen.
  • Page 21 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc ABC2 2ABC 3DEFdef DEF3 4GHIghi GHI4 5JKLjkl JKL5 6MNOmno MNO6 7PQRSpqrs PQRS7 8TUVtuv TUV8...

  • Page 22: Connections

    Connections Connections Rear Connectors Your mailing system has Universal Serial Bus (USB) ports that allow you to connect a PC Meter Link, various modems (optional), a printer or memory devices. Power connector To AC mains adaptor. USB ports To peripherals (see detail in next table) LAN Port To LAN WP Port...
  • Page 23 Right Side USB Connectors • To modem (optional) Flat USB plug • To memory device (type A) • To printer • Square USB plug For PC Meter Link (type B) The machine can only use the LAN if the LAN is connected BEFORE power is plugged in (Or before the machine leaves the Soft off mode: See Power Management...

  • Page 24: Power Management

    Power Management Power Management Energy Star® Compliance Your Mailing System is an Energy Star® qualified mailing system that automatically goes into a low-power 'Sleep mode ' after a period of inactivity. The mailing system automatically switches to 'Sleep mode' after 5 minutes of non- activity.

  • Page 25: How To Switch To 'Sleep' Or 'Wake' Mode

    How to Switch to 'Sleep' or 'Wake' Mode How to Switch to Press the button to switch between 'Sleep' and 'Wake' modes. 'Sleep' or 'Wake' - A short press on the Sleep/On/Soft off mode button sets Mode the machine to 'Sleep' mode. - A long press on the Sleep/On/Soft off mode button sets the machine to 'Soft off '.

  • Page 26: Processing Mail

    Processing Mail 3 Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and so on, depending on the type of metering you need to apply to your mail. The different Types of Imprint ..........25 Preparing and Starting your Work Session......27 How to Sort Mail ......................

  • Page 28: The Different Types Of Imprint

    The different Types of Imprint The different Types of Imprint Customizing Your Imprint Your Mailing System can use the following types of imprint: • [Normal]: To print standard postage, including ERA or slogan. • [Manual amount entry]: To print postage with amount manually entered, including ERA or slogan.
  • Page 29 Parameters of the Type of Imprint • The table below indicates the type of imprint to choose, depending on the type of process you want to apply to each set of mail. • The column on the right indicates, for each type of imprint, the parameters you can set before printing mail.

  • Page 30: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparing and Starting your Work Session In this section This section recommends a list of preparation steps to help you run your mail effi- ciently. Mail preparation involves: • Sorting mail by type and task to make processing faster (p.28). •...

  • Page 31: How To Sort Mail

    Sorting Mail by Type and by Task To save time, we advise you to split your mail in stacks that have similar character- istics. That allows you: • To avoid changing of franking paramaters for each envelope • To fully benefit from the automatic features of your mailing system To sort your mail, follow the procedure below.

  • Page 32: How To Log In And Start A Work Session

    Turning Machine On and Starting a Work Session • Turning the machine on starts a work session on the Mailing System. • At start-up, depending on specific supervisor settings: - The access to the machine may be free - You may have to select an account - You may have to enter a PIN code Your work session ends when the system returns to 'Sleep Mode'.
  • Page 33 Account On the screen, select your account as follows.  Use up and down arrows to select the account, then press [OK] to validate. Find your account quicker: instead of using up and down arrows, type the account number.  Login Or on the screen, enter your account or machine...

  • Page 34: How To Change The Current 'Type Of Imprint

    Selecting the Type of Imprint For each stack of mail you have sorted (see p.28), select the type of imprint you need to process your mail as follows. About the types of imprint, see Parameters of the Type of Imprint p.26 How to Change the Current 'Type of Imprint' How to Change...
  • Page 35 Frequently Asked Questions Machine check list Question... How to answer Do I have enough credit? Press and type to check credit balance. How to Add Credit to the Meter To add credit, see p.61. Is the Weighing Platform Before laying envelope(s) on the weighing plat- properly zeroed? form, your home screen should display is displayed, perform a 'rezero' of the WP.

  • Page 36: Processing [Standard] Mail

    Processing [Standard] Mail Processing [Standard] Mail In this Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [Normal ] type of imprint, to apply postage using different rates. The different Types of Imprint About the 'Types of imprint', see also p.25.

  • Page 37: How To Apply Standard Postage (Settings)

    Applying Standard Postage Sequence of Settings The procedure below outlines steps to process mail. As mail requirements differ from day to day, some of the settings may not be nec- essary, or their order may vary. At this point, make sure you have completed the preparation Preparing and Starting your Work Session steps mentioned in p.27.
  • Page 38 To select an option in the screen: – Highlight the option using the arrow keys – Always press to validate your selection. Additionally, you can configure imprint elements from the Imprint screen as follows. Imprint with ERA The Mailing System can contain up to 9 ERA slogans. Imprint with Slogan You can add an ERA or a slogan to the imprint.
  • Page 39 To add or change the ERA:  Select  None ERA list Select an ERA (or ) in the screen. For more How to Add (or Cancel) an ERA on the Imprint details, see p.53 To check or change the date: ...
  • Page 40 Printing Mail When you put a mail piece on the Weighing Platform, Standard weighing is automat- ically selected. Changing the default weighing type To change the default weighing type, see p.128 You can still enter the weight manually by pressing select >...

  • Page 41: How To Apply Postage (Running Mail)

    How to Apply Postage (Running Mail) How to Apply In Manual weight entry mode Postage (Running Mail) Press Select > Manual Weight Entry and press [OK]. The following screen is displayed. Enter the weight and press [OK]. Weight The weight of the mail piece is displayed in the area of the home screen and the postage amount is updated.
  • Page 42 In Standard weighing mode , you can print postage directly on mail pieces from the [Standard] Home Screen: Put the mail piece on the WP. Weight The weight of the mail piece is displayed in the area of the home screen and the postage amount is updated. Withdraw the envelope from the WP and insert it into the system, with the side to be...

  • Page 43: How To Enter Postage Amount Manually (Settings)

    Applying Postage Manually Entered Sequence of Settings The procedure below outlines steps to enter the postage amount manually. The sequence is identical to p.34, except for the following: • Postage must be set manually to the desired amount. Make sure you have already completed the preparation steps Preparing and Starting your Work Session mentioned in p.27.
  • Page 44 To add or change the ERA :  ERA Slogans Select  None ERA Slogans Select an ERA (or ) in the screen. For How to Add (or Cancel) an ERA on the more details, see Imprint p.53 Add or change the amount manually : ...

  • Page 45: How To Apply Postage Manually Entered (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Enter Postage Amount Manually (Settings) p.40. How to Apply Postage Manually Entered (Running Mail) How to Apply The postage amount is displayed on the home screen. To print postage directly on mail pieces: Postage Insert the mail piece (or a...

  • Page 46: Printing [Received] For Incoming Mail

    Printing [Received] for Incoming Mail Printing [Received] for Incoming Mail In this Section This section describes how to use the [RCVD ] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail. See also •...

  • Page 47: How To Process Received Mail (Running Mail)

    To select an option on the screen: – Highlight the option using the arrow keys – Press to validate your selection. Press to return to the Home Screen. You are now ready to print. Additionally, you can: • Activate or deactivate printing the date. •...

  • Page 48: Settings Details

    Settings Details Settings Details Changing Accounts To process mail pieces using another account, change the account as follows (varies with model). How to Change Accounts How to Change To change accounts as User: Accounts Either: Press and type Select the path: > Account The list of accounts is displayed.

  • Page 49: How To Select A Rate

    Selecting a Rate Selecting a rate allows the mailing system to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for a big parcel, How to Enter Weight Manually entered manually (see p.49).
  • Page 50 Using the Rate Wizard After selecting the rate Wizard, it will guide you through the selection process to select a rate and all associated postal services for that class of mail To select an option on the screen: • Highlight the option using the arrow keys •...

  • Page 51: How To Change The Weighing Type

    Choosing a Weighing Type Details on the Weighing Types Several weighing methods are available. The source of the weight is different ac- cording to the chosen weighing type. • Manual Weight Entry ( In this mode, you enter the weight manually (see p.49), if you know it. •...

  • Page 52: How To Enter Weight Manually

    Entering Weight Manually You may have to enter the weight manually if a mail piece exceeds the weighing ca- pacity of your weighing platform. In this case, you will typically choose to print the postage on a label to stick onto the mail piece.
  • Page 53 Configuring the Imprint Depending on the current type of imprint, you can modify the elements printed on mail pieces as follows: • Changing printed date. • Adding a loaded slogan to the left of the imprint. • Adding a loaded ERA to the left of the imprint. Navigating in the Imprint Settings When you have selected the type of imprint: •...

  • Page 54: How To Change The Date On The Imprint

    How to Change the Date on the Imprint How to To change the date that will be printed as User: Change the Date Either: on the Imprint Press and type Select the path: > Imprint Imprint screen is displayed. Select > Date and press [OK] (or type Date advance screen is displayed.
  • Page 55 Adding an ERA or an Ad Slogan to the Imprint You can add an ERA or a slogan to the imprint, as illustrated below. Imprint with slogan Imprint with ERA You can add an ERA or a slogan to the imprint. See also •...

  • Page 56: How To Add (Or Cancel) An Era On The Imprint

    How to Add (or Cancel) an ERA on the Imprint How to Add (or To add an ERA to the imprint, or to cancel the ERA as User: Cancel) an ERA Either: on the Imprint Press and type Select the path: > Imprint Select >...

  • Page 57: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a Slogan on the Imprint How to Add (or To add a slogan to the imprint or cancel the slogan: Cancel) a Slogan Either: on the Imprint Press and type Select the path: > Imprint Select >...

  • Page 58: How To Use A Job Memory

    Using Job Memories If your mail requires different settings such as: • Specific postal rate • ERA or slogan • Department to charge then, the job memories are the solution. All your settings are stored in a single memory. Just press job memory key instead of multiple keystrokes to select all the required elements.

  • Page 60: Money Operations

    Money Operations 4 Money Operations This section describes how you can credit and manage money in your mailing system to allow postage operations. Overview ................59 Managing Credit ..............60 How to Check the Meter Credits ..................60 How to Add Credit to the Meter..................61 Unlocking the Meter (Postal Inspection) ......63 How to Unlock the Meter....................

  • Page 62: Overview

    Overview Overview The Postage Meter • The Meter, in the system, handles the credit (or money) in your Mailing System. • The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network, a PC Connections or a telephone line (See...

  • Page 63: Managing Credit

    Managing Credit Managing Credit Checking Credit You can check the total postage used and the remaining credit in the Meter at any time, and particularly before mailing sessions, to check that the credits are sufficient to complete your current task. Use the following procedure to display remaining credit.

  • Page 64: How To Add Credit To The Meter

    Adding Credit You can add credit to the Mailing System by indicating an amount to add. The Mailing System then connects to the Postal Server and validates the operation. How to Add Credit to the Meter How to Add To add credit to the Meter: Credit to the Either: Meter...
  • Page 65 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the value that you may actually add, depending on your postal account balance.

  • Page 66: Unlocking The Meter (Postal Inspection)

    Unlocking the Meter (Postal Inspection) Unlocking the Meter (Postal Inspection) Manual Call • The postal service requires your postage Meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automat- ically be deactivated.

  • Page 68: Managing Accounts And Access Rights

    Managing Accounts and Access Rights 5 Managing Accounts and Access Rights This section describes how you can manage accounts as supervisor to track the postage credit usage (depends on the model) and/or set access rights to the mailing system. Accounting and Access Rights Overview ......67 Setting up 'Machine PIN Code' ..........68 How to activate 'Access control' and set the 'Machine PIN code' ......

  • Page 70: Accounting And Access Rights Overview

    Accounting and Access Rights Overview Accounting and Access Rights Overview Accounting and access control modes availability depends on your model. Postage Tracking and Access Control Your mailing system allows you to track postage by account/department and provides security features to prevent unauthorized use. •...

  • Page 71: Setting Up 'Machine Pin Code

    Setting up 'Machine PIN Code ' Setting up 'Machine PIN Code ' This functionnality is only applicable to machines where accounts are not available. You can set a 'Machine PIN code' to open a session on your franking machine by ac- tivating the 'Access control ' mode.

  • Page 72: Selecting An 'Account Mode

    Selecting an 'Account Mode ' Selecting an 'Account Mode ' Introducing the 'Account Modes' In your mailing system, a single 'Account mode' allows you to set up both the Ac- Accounting and Access Rights counts and the Access control functions (see Overview p.67 ).

  • Page 73: Guidelines To Setup Account Modes

    Guidelines to Setup Account Modes Guidelines to Setup Account Modes See also • Selecting an 'Account Mode ' p.69 . Setting up 'No account' The 'No account' mode provides users with free access to the machine (Self-service type). This is the default mode in the machine. Implementing “No account”...

  • Page 74: How To Change The Shared Pin Code

    Setting up “No account with access control ” If you want to prevent unauthorized use of the mailing system and do not track ac- counts, use the “No account with access control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
  • Page 75 Setting up 'Account ' In the 'Account' mode, users must select an account to process mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing 'Account' How to Display and Change the 'Account Mode' 1 Follow the procedure...
  • Page 76 Setting up 'Account with PIN Code ' In the 'Account with PIN code' mode, users must select an account and enter the as- sociated PIN code to process mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up.

  • Page 77: Selecting An 'Account Mode

    Selecting an 'Account Mode' Selecting an 'Account Mode' See also • Guidelines to Setup Account Modes p.70 . How to Display and Change the 'Account Mode' How to Display To display and change the “Account mode” as Supervisor How to Log in as Supervisor (See p.120): and Change the...

  • Page 78: Managing The Accounts

    Managing the Accounts Managing the Accounts Selecting an Account Mode Account Account with PIN code You can only manage accounts in the mode Before creating accounts , see Setting up 'Account ' p.72 . The maximum number of accounts you can create depends on the model. Account names must be unique within the system.

  • Page 79: How To Create An Account

    Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. See also • Account Parameters p.75 . • Creating an account requires the 'Accounts' or 'Accounts with PIN code' mode to How to Display and Change the 'Account Mode' be active.

  • Page 80: How To View / Edit Account Parameters

    Editing Accounts Use the procedures below to modify an account name or status. The account number cannot be modified. How to View / Edit Account Parameters How to View / To view or edit an account as Supervisor How to Log in as Supervisor (See p.120): Edit Account...

  • Page 81: How To Activate / Deactivate An Account

    Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate How to View / Edit Account Parameters Perform procedure...

  • Page 82: Reports

    Reports 6 Reports This section explains how you can get and print out reports for the mailing system usage, credit usage, account usage, etc. Report Overview..............81 Generating Reports ..............83 How to Generate Reports (User) ..................83 How to Generate Reports (Supervisor) ..............

  • Page 84: Report Overview

    The following table lists the available reports. List of Reports Output on: L=Label (Or Envelope), S=Screen, P=USB printer (optional), F=USB memory device Advanced Reports are not available on IS-240, IS-280 and Auto- stamp 2. Report name Short description Output...
  • Page 85 Report name Short description Output Page ACCOUNT DATA List of accounts in the machine (if Account list p.88 installed) (supervisor only). Usage on the account for a selected Single account p.89 period of time. Usage on all accounts for a selected Multi-accounts p.90 period of time.

  • Page 86: Generating Reports

    Generating Reports Generating Reports Generating a report requires to select the desired report and how you want to display or record the report on: • Screen. • An envelope (or label tape). • An external printer (if installed). • A USB memory device. Follow the procedures below as user or as supervisor.

  • Page 87: How To Generate Reports (Supervisor)

    How to Generate Reports (Supervisor) How to Generate How to Log in as Su- To generate a report as Supervisor (See pervisor p.120): Reports Either: (Supervisor) Press and type Select the path: > Reports How to Generate Carry out the following steps according to Reports (User)

  • Page 88: Postage Data

    Postage Data Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data (total items and total postage value). Requirements • You have to specify the period for the report (Begin date and End date). Default period: Begin = 1st day of the current month.

  • Page 89: Credit Data

    Credit Data Credit Data Credit Summary Report This report displays information on credit usage since the machine has been installed (content is limited to the history available in the Meter). Outputs • Screen. • Label or envelope. • External printer (if installed). Fields Comments Current date and time...
  • Page 90 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements • For this report, you have to be logged in as a supervisor. Outputs • Screen • External printer (if installed) •...

  • Page 91: Account Data

    Account Data Account Data Account List Report This report displays the list of accounts in the machine. Requirements • Account Account with PIN code The current access control mode has to be Managing Accounts and Access Rights (See p.65 ) •...
  • Page 92 Single Account Report This report displays the postal expenditures of one account over a selected period of time. You can select any account from the list. The default period of time is: • Begin = 1st day of the current month •...
  • Page 93 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements •...

  • Page 94: System Data

    System Data System Data Machine Configuration Report This report displays all supervisor settings. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • External printer (if installed) • USB memory device. Fields Imprint default settings (Default ERA, Default Ad die, Default Rate). Date advance parameters Credit settings (High value, Low Credit) Connections settings (phone numbers)
  • Page 95 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • Screen • USB Printer (optional) •...
  • Page 96 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • Screen • USB Printer (optional) •...

  • Page 97: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor • the mailing machine must be connected to the network with a modem or LAN Output The IP Configuration Report outputs are: • Screen •...

  • Page 98: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report How to Generate To generate a Proxy Configuration Report: a Proxy Generating Reports p.83 .

  • Page 100: Online Services

    Online Services 7 Online Services Online Services for your mailing system allows you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview.............99 Connecting to Online Services ........... 100 How to Call Online Services Manually ................

  • Page 102: Online Services Overview

    Online Services Overview Online Services Overview The Online Services simplify the use and the update of your mailing system. Online Services features and capabilities include: • Online reporting : The usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 103: Connecting To Online Services

    Connecting to Online Services Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your mailing system should permanently be connected to a network connection or PC Meter link or a live analogue telephone line so that it can link to the Online Server automatically whenever required.

  • Page 104: How To Call Online Services Manually

    Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, slogans/ERA or messages) or to enable features and options (weighing platform capacity, number of accounts...). You will be instructed to use this function when rates change if you do not have a rate protection agreement.
  • Page 105 Synchronizing Call This type of call is only for executing a request from Customer Service. This call updates the automatic call schedule of the machine and the options (see Options and Updates p.145 ). Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu:...

  • Page 106: How To Test The Connection To Online Services

    How to Test the Connection to Online Services How to Test the To ping the server logged as User: Connection to Either: Online Services Press and type Select the path: > Online Services > Ping server Logged as Supervisor How to Log in as Supervisor p.120 (See 10.1 Press...

  • Page 107: Uploading Statistics

    Uploading Statistics Uploading Statistics Automatic calls upload report data to the Services server at the end of each month. You can also trigger a manual call to display reports that integrate the latest figures on your Services web page. Your system uploads basic statistic data for basic postal expense management reporting.

  • Page 108: System Online Services

    System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of this condition so that the ink cartridge can be replaced in time.

  • Page 109: How To Check Your Number Of Accounts

    Account Level (Optional) According to the franking machine you ordered, accounts may be not available. See also • Managing Accounts and Access Rights p.65 How to check your number of accounts How to check How to Log in as Supervisor p.120 As Supervisor (See your number Press...

  • Page 110: Pc Meter Link Application

    PC Meter Link Application 8 PC Meter Link Application This section describes the PC Meter Link application functionalitites. PC Meter Link Application Overview........109 Credit Management.............111 Online Services ..............112 Support................113 Configure Alerts..............114 Maintenance ............... 115...

  • Page 112: Pc Meter Link Application Overview

    PC Meter Link Application Overview PC Meter Link Application Overview The PC Meter Link application performs all the Mailing System calls to servers by using the internet connection of your PC. This application allows you to trigger manual calls to servers from your PC for: •...
  • Page 113 PC Meter Link application status of connection The PC Meter Link application status of connection appears in the System Tray with the following pictograms: • to notify an alert, a warning, an error. • to notify that all connections are available. •...

  • Page 114: Credit Management

    Credit Management Credit Management This section describes functions related to calls for adding and managing credit in the Mailing System. • Display remaining credit in your Mailing System. • Add credit to your Mailing System. • Display account balance. • Get account balance.

  • Page 115: Online Services

    Online Services Online Services This section describes functions related to calls for Online Services. The Online Sevices screen allows you to: • Call OLS Server. • Upload statistics to the server.

  • Page 116: Support

    Support Support This section describes functions related to PC Meter Link application software and support. It also gives access to the Mailing System user guide. The Support screen allows you to: • Access the customer knowledge base Online Support. • Download the Mailing System User Guide.

  • Page 117: Configure Alerts

    Configure Alerts Configure Alerts This section describes the settings of the PC Meter Link application that you can manually modify. The Configure Alerts screen allows you to be notified of: • A scheduled server connection Alert. • A missed server connection.

  • Page 118: Maintenance

    Maintenance Maintenance This section describes functions related to calls for the Mailing System maintenance (diagnostics, software download, etc). The Maintenance screen allows you to: • Resynchronize your Mailing System with OLS. • Backup settings to save your Mailing System settings. •...

  • Page 120: Configuring Your Mailing System

    Configuring your Mailing System 9 Configuring your Mailing System This section describes the general settings you can apply to your mailing system. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview..............
  • Page 121 9.10 Connection Settings............139 How to Select a Postal/Online Services Connection ...........140 How to Set LAN (High-speed Internet) Parameters ..........141 How to Set PC Meter Link Parameters................142 How to Set the Analog Modem Parameters ............143 9.11 Time and Date Management..........144 How to Check the Machine Time and Date ............144...

  • Page 122: Settings Overview

    Settings Overview Settings Overview This section describes two types of settings: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent characteristics of your Mailing System.

  • Page 123: Logging In / Out As The Supervisor

    Logging in / out as the Supervisor Logging in / out as the Supervisor You need to be logged in as supervisor to configure the mailing system and perform functions such as managing accounts and access rights, generating certain reports, etc.

  • Page 124: Adjusting The Display Contrast

    Adjusting the Display Contrast Adjusting the Display Contrast You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the display contrast logged as User: the Display Either: Contrast 11.2...

  • Page 125: System Timeouts

    System Timeouts System Timeouts As User or Supervisor , you can change the following system time-outs: • 'Sleep timeout' : Period of inactivity after which the machine automatically turns to 'Sleep mode'. • 'Soft off timeout' : Period of inactivity after which the machine automatically turns to 'Soft off mode'.

  • Page 126: How To Change The 'Soft Off Time-Out' (User)

    How to Change the 'Soft off time-out' (User) How to Change To change the “Soft off time-out” logged as User: the 'Soft off Either: time-out' (User) 2.3.2 Press and type Select the path: > Batch settings > Time out settings > Soft off timeout Soft off time-out screen is displayed.

  • Page 127: How To Change The 'Soft Off Timeout' (Supervisor)

    How to Change the 'Soft off timeout' (Supervisor) How to Change To change the Soft off time-outs logged as Supervisor How to Log in as Supervisor (See p.120): the 'Soft off Either: timeout' (Supervisor) 3.5.2 Press and type Select the path: > Default user settings > Timeout settings >...

  • Page 128: Credit Warnings

    Credit Warnings Credit Warnings The 2 possible types of Credit Warning are: • High value. The Mailing System warns you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.

  • Page 129: How To Set The Low-Credit Threshold

    Low credit threshold How to Set the Low-Credit Threshold How to Set To set a low-credit threshold logged as Supervisor How to Log in as Supervisor (See p.120): the Low-Credit Either: Threshold 3.4.1 Press and type Select the path: > Default user settings > Credit settings > Low credit threshold Enter the low-credit warning amount Or If you want to disable the warning function, press [C] and...

  • Page 130: Credit Pin Code

    Credit PIN Code Credit PIN Code You can create a credit PIN code to control access to only those who are authorized Money Operations to add postage. (see p.57 ). How to Set/Cancel a Credit PIN Code How to Set/ To set a crediting PIN code logged as Supervisor How to Log in as Supervisor (See...

  • Page 131: Weighing Settings

    Weighing Settings Weighing Settings The weighing settings include: • Changing the default weighing type • Zeroing the weighing platform. • Setting the GEO code that corresponds to the geographical location of the Mailing System. Changing the default weighing type Available weighing types are : •...

  • Page 132: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero : Resets the weight to zero • Re-zero : Physically adjusts the weighing platform to zero. How to Zero the Weighing Platform How to Zero To zero the Weighing Platform logged as User: the Weighing...

  • Page 133: How To Change The Geo Code

    GEO Code The Weighing Platform provide mail piece weights that have to be corrected ac- cording to the geographical location of the mailing system, as weights can change with altitude and latitude. The correcting geo code may be entered: • Automatically with Online Services.
  • Page 134 Figure 1 : Latitudes...
  • Page 135 Figure 2 : GEO codes from latitude and altitude...

  • Page 136: Imprint Default Settings

    Imprint Default Settings Imprint Default Settings The settings of the imprint 'by default' (applied to all user sessions) include: • Imprint default settings : default rate, ERA and slogan • Automatic Date Advance : enables early date change to allow mail processing with a new printed date after post office closing hours.

  • Page 137: How To Change The Default Era

    How to Change the Default ERA How to Change To change the default ERA logged as Supervisor How to Log in as Supervisor (See p.120): the Default ERA Either: 3.3.1 Press and type Select the path: > Default User Settings > Default Imprint Parameters >...

  • Page 138: How To Set The Automatic Date Advance Function

    Automatic Date Advance The Auto Date -Advance function automatically proposes, at a preset time, to change the date printed on mail pieces to the next 'working day' date. Example : you can set the system to change dates at 17:00 hours, and set Saturdays and Sundays to be non-working days.

  • Page 139: Job Memories

    Job Memories Job Memories The Job Memories are presets for imprint types that the users of the machine can Using quickly recall to save time and benefit from a simpler machine operation (See Job Memories p.55 ). As supervisor, you can create, edit/modify and delete the Job Memories. Each Job Memory is identified by a name and a number.

  • Page 140: How To Create A Job Memory

    Managing Job Memories Follow the procedure below to create a Job memory. How to Create a Job Memory How to Create a To create a Job memory logged as Supervisor How to Log in as Supervisor (See p.120): Job Memory Either: Press and type...

  • Page 141: How To Edit / Modify A Job Memory

    How to Edit / Modify a Job Memory How to Edit / To edit or modify a Job memory logged as Supervisor How to Log in as Supervisor (See p.120): Modify a Job Either: Memory Press and type Select the path: > Job Memory Management Select a job memory in the list.

  • Page 142: Connection Settings

    Connection Settings 9.10 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following connections: • A PC Meter Link application with an Internet access. • An Internet access through a high-speed Internet Connection (e.g. DSL, Cable Broadband).

  • Page 143: How To Select A Postal/Online Services Connection

    How to Select a Postal/Online Services Connection How to Select a To select the postal/Online Services connection logged as Su- How to Log in as Supervisor pervisor (See p.120): Postal/Online Either: Services Connection Press and type Select the path: > Communication Settings > Postal Access Postal Access screen is displayed.

  • Page 144: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. When the LAN connectivity is activated, the Mailing System can connect to the server via a LAN connection. How to Set LAN (High-speed Internet) Parameters How to Set LAN To set the parameters of the LAN logged as Supervisor How to Log in as Supervisor...

  • Page 145: How To Set Pc Meter Link Parameters

    PC Meter Link Settings Make sure the PC Meter Link application is installed on your PC before selecting the PC Meter Link connection type, see the installation guide for further information. The PC Meter Link does not work on docking stations. How to Set PC Meter Link Parameters How to Set PC To set the parameters of the PC Meter Link :...

  • Page 146: How To Set The Analog Modem Parameters

    Analog Telephone Line and Modem Settings These settings include the modem parameters and the telephone number that the Money Mailing System calls to credit the meter or connect to Online Services (See Operations p.57 ). How to Select a Make sure the telephone line is selected: See Postal/Online Services Connection p.140 .

  • Page 147: Time And Date Management

    Time and Date Management 9.11 Time and Date Management Daylight Savings Time Transitions The mailing system normally auto-adjusts to Daylight Savings Time . However, if a manual adjustment is necessary, you can use either of the following procedures to correct the mailing system time: •...

  • Page 148: Options And Updates

    Options and Updates 10 Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or ad dies. 10.1 Options and Updates Process..........147 How to Access the Options and Updates Menu ..........

  • Page 150: Options And Updates Process

    Options and Updates Process 10.1 Options and Updates Process You can update your mailing system by: • Adding new options • Update postal Rates • Downloading custom Slogans or ERAs Online To update your mailing system's operating system, see Services p.97 .

  • Page 151: Using The Mailbox

    Using the Mailbox 10.2 Using the Mailbox The mailbox allows you to receive messages from the mailing system or from customer service via the server. Mailbox screen indicates unread messages and allows you to delete read messages. How to Read your Messages How to Read To read your Messages logged as User: your Messages...

  • Page 152: How To Delete Your Messages

    How to Delete your Messages How to Delete To delete your Messages logged as User: your Messages Either: Press and type Select the path: > Mail box Mailbox screen is displayed. Select the message to be deleted and press [OK] . Delete message Select to erase the message.

  • Page 153: Managing Options

    Managing Options 10.3 Managing Options Consulting the Option List The option list includes the options actually loaded into your mailing system and in- dicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mail- ing System, please contact customer service.

  • Page 154: How To Load New Options

    Activating New Options Process for Activating Options You can activate new options by connecting the mailing system to Online Services server. New available options are automatically downloaded into your mailing system and activated. Contact customer service to have new options ready for down- loading on the Online Services server.

  • Page 155: Managing Slogans

    Managing Slogans 10.4 Managing Slogans The Slogans are graphical images you can add on the left hand side of the imprint on mail pieces. As supervisor, you can: • Display the slogan list • Rename or delete slogans • Download new slogans. The available slogans are automatically downloaded into your mailing system by connecting the mailing system to the Online How to Load New Options...

  • Page 156: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to delete a slogan from the list. How to Modify or Delete a Slogan How to Modify To modify or delete a slogan: or Delete a How to Display the List of Display the list of slogans (see...

  • Page 157: Managing Eras

    Managing ERAs 10.5 Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint on mail pieces. ERA management is identical to Slogan management (p.152 ). As supervisor, you can: • Load ERAs. • Rename ERAs •...

  • Page 158: How To Modify (Or Delete) An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA How to Modify To modify (or delete) an ERA: (or Delete) How to Display the List of ERAs Display the list of ERAs (See p.154 ).

  • Page 159: Managing Postal Rates

    Managing Postal Rates 10.6 Managing Postal Rates Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. The newly available rate tables are automatically downloaded into your mailing system by connecting the mailing system to the How to Load New Options...

  • Page 160: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates How to To download new rates: Download New How to Check the Rate Display the list of rate tables (see Updates p.156 above).

  • Page 161: Updating System Software

    Updating System Software 10.7 Updating System Software You occasionally need to download new software to update your mailing system. The software package may include feature enhancements or updates. You will receive instructions from Customer Service, informing you that you should perform a software download.
  • Page 162 After downloading The mailing system indicates it has to be re-started. Disconnect and reconnect the Mailing System power cord Connections (see p.19 ). After restarting, the Mailing System calls the server to confirm installation. This call does not occur when using the PC Meter Link The mailing system is ready for use with the new software.

  • Page 164: Maintaining Your Mailing System

    Maintaining your Mailing System 11 Maintaining your Mailing System This section contains important information about the maintenance of your mailing system in order to keep it in good condition. 11.1 Maintaining the Ink Cartridge ........... 163 How to Display Ink Level and Cartridge Data ............... 164 How to Display Ink Level and Cartridge Data .............

  • Page 166: Maintaining The Ink Cartridge

    Maintaining the Ink Cartridge 11.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the mailing system and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
  • Page 167 Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent. • Ink colour. • Cartridge status (present or not present). • First used date. Best before Also check the date on the cartridge box.
  • Page 168 Aligning the Printing Head Align the printing head if there is a gap between the top and the bottom of the imprints. The machine requires you to align the printing head after each cartridge change. How to Align the Print Heads How to Align the To align the print heads logged as Supervisor How to Log in as Supervisor...
  • Page 169 Insert a piece of paper in the mail path. The system prints a test pattern. headset alignment screen is displayed. Observe the pattern and use the Up / Down keys to select the letter that corresponds to the straightest and complete vertical line (here Press [OK] to validate.
  • Page 170 Cleaning the Printing Head If the printing on envelopes or labels looks unclear or dirty in some way, clean the printing head to restore the head condition. If the printing head has to be cleaned too often, change the automatic cleaning in- terval as indicated.
  • Page 171 Changing the Ink Cartridge Power supply must be plugged in to move the ink cartridge to the 'replacement' position. How to Change the Ink Cartridge How to Change To change the Ink cartridge logged as User: the Ink Cartridge Either: 12.3 Press and type...
  • Page 172 Pull the cartridge towards you to disengage it. Remove protective strips from the new ink car- tridge. Insert the new ink cartridge, and then push it forward until it stops. Put the blue lever back into place. Close the cover. Press [OK] to validate.

  • Page 173: Maintenance Processes

    Maintenance Processes 11.2 Maintenance Processes Changing Address: Update your Registration The procedure below allows you to update your postal registration after an address change. First contact your Customer Service to update your details and receive the new town die on a USB device, and therefore be able to perform the update registration procedure below.

  • Page 174: Troubleshooting

    Troubleshooting 12 Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 12.1 Weighing Problems ............173 12.2 Diagnostics and System Data ..........174 How to Access the Diagnostic Function .............. 174 How to Display the Software Data ..............

  • Page 176: Weighing Problems

    Weighing Problems 12.1 Weighing Problems The Weighing Platform does not Weigh Properly The machine does not seem to display a correct weight. Display – – g indicates a weighing error. Check the weighing device as follows. Possible causes Actions There are vibrations or air drafts Use a solid and steady table: in the weighing area.

  • Page 177: Diagnostics And System Data

    Diagnostics and System Data 12.2 Diagnostics and System Data Diagnostics This section allows you to find the cause of an issue or breakdown of the machine, under the supervision of your customer service. The machine performs self-tests to diagnose the system and generates corre- sponding reports.
  • Page 178 Select a test from the list. System Data As supervisor, you can display data about: • Software (Meter#, Loader, OS, PACK, XNDF DATA, language, variant). • Hardware (machine) (P/N of the base and the Meter). • Events occurred in the machine (errors, Meter events and server connection history).
  • Page 179 How to Display the Error Lists How to Display To display the error lists logged as Supervisor How to Log in as Supervisor (See p.120): the Error Lists Either: 7.1.3 Press and type Select the path: > Maintenance > System info > Error list Select the >...

  • Page 180: Specifications

    Specifications 13 Specifications This sections contains the main specifications of your mailing system. 13.1 Mail Specifications ............. 179 13.2 General Specifications ............180 13.3 Weighing Platform .............. 181...

  • Page 182: Mail Specifications

    Mail Specifications 13.1 Mail Specifications Envelope Basic Characteristics Envelope Dimensions (note: the Your Mailing System can handle envelope & flap sizes as illustrated below illustration is not drawn to scale) Envelope Thickness 0.2 mm 8 mm...

  • Page 183: General Specifications

    General Specifications 13.2 General Specifications Dimensions (mm) (Width x Length x Height) • 225 mm x 316 mm x 194 mm Weight • 3,8 kg Power • Frequency: 50 Hz. • Max. current rating (full configuration): 0.2 A. • Power supply: 230 V (+/- 10%) 2 poles with EARTHED circuit (Up to standards NFC15-100).

  • Page 184: Weighing Platform

    Weighing Platform 13.3 Weighing Platform Max capacity: 2 kg.

  • Page 186: Index

    Index Access Control 67, 68 Job Memories 55, 136 Access Rights 67 Job memory 16 Account 16, 72, 76 Account Level 106 Account Parameters 75 Machine PIN code 67, 68 Account with PIN Code 73 Mail Path 13 Accounts 75 Mailbox 16, 148 Ad Slogan 52 Maintenance Processes 170...
  • Page 187 Synchronizing Call 102 Selecting a Rate 46 Session 29 Single Account 89 Type of Imprint 31 Slogan 16, 152 Sorting Mail 28 Specifications 180 Weighing Platform 13 Standard weighing 39 Weighing mode 16 Supervisor 120 Work Session 29 4146368H/G - 27/11/2019...
  • Page 188 4146368H/G - 27/11/2019...

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