quadient IN-600 User Manual
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quadient IN-600 User Manual

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IN-600

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  • Page 1 User Guide Franking machine IN-600...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories .....................16 Control Panel Features ..................17 Connections .....................20 Power Management ..................22 Processing Mail Choosing a Type of Imprint ................27 Preparing and Starting your Work Session ............29 Printing [Standard] Mail ...................37 Printing [PPI] Mail ....................49...
  • Page 3 Generating a Report ..................120 Counter Data ....................122 Postage Data ....................124 Credit Data ....................127 Account Data ....................129 System Data ....................134 Online Services Online Services Overview ................141 Connecting to Online Services ..............142 Uploading Statistics ..................146 System Online Services ................147 Configuring your Mailing System Settings Overview ..................151 Logging in / out as the Supervisor ..............152 Changing the Display Language ..............154...
  • Page 4 10.3 Cleaning the Mail Path .................213 Troubleshooting 11.1 Paper Jamming ....................219 11.2 Label Jamming ....................223 11.3 Weighing Problems ..................224 11.4 Diagnostics and System Data ..............225 Specifications 12.1 Mail Specifications ..................231 12.2 Recommended Operating Conditions ............234 12.3 General Mailing Systems Specifications .............235 12.4 Operating Specifications ................236...

  • Page 6: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 8: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
  • Page 10 Personal Computer Personal Identification Number Postal Security Device (Meter) Weighing Platform...

  • Page 11: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact.
  • Page 12 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 13 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 14 LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate Network/PC LAN (8 wires) Follow the additional precautions below: •...

  • Page 16: Meet Your Mailing System

    Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Accessories .................16 Control Panel Features ............17 Connections .................20 Power Management .............22 How to Turn the Mailing System to Sleep Mode ..........23 How to Turn the Mailing System to OFF Mode ..........23...

  • Page 18: System Layout

    System Layout Mailing System with Auto-feeder Auto Feed Platform Automatically feeds the system with envelopes (optional). Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Allows you to set up job runs and change base settings Control Panel and features as needed.
  • Page 19 Mailing System with Auto-feeder Sealer Auto feeder with sealer Automatically feeds the system with envelopes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Allows you to set up job runs and change base settings Control Panel and features as needed.
  • Page 20 Inside the system base Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks postage (PSD) usage. Cover Lift from front to open.

  • Page 21: Accessories

    Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...

  • Page 22: Control Panel Features

    Control Panel Features See control panel and screen layout on the front of this user guide. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed. Date Displays the date that will be printed. Indicates that an ERA will be printed when present. Job memory Displays selected job memory when applicable.
  • Page 23 Keys and Short cuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORT CUT KEYS Credit Accesses credit management. Accesses pre-set imprint and account memories. These Job memories pre-sets are managed by the supervisor.
  • Page 24 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv...

  • Page 25: Connections

    Connections Connectors Your Mailing System has a USB port that allows you to connect to a printer or a USB memory key. Power Connector To wall socket COM2/3 To Weighing Platform(s) COM1 To auto feeder LAN Port To Online Services and/or accounting software on a PC USB Ports To memory device or printer...
  • Page 26 Detail of connections (without optional sealer) (with sealer) COM2/3 Base to Weighing Platform(s) connection Wall Socket Power Source COM1 Feeder to Base connection...

  • Page 27: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the system is powered ON. Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star qualified Mailing System that automatically goes into a low-power 'Sleep' mode after a period of inactivity.

  • Page 28: How To Turn The Mailing System To Sleep Mode

    How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light on the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.

  • Page 30: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of Imprint, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint ..........27 Preparing and Starting your Work Session .......29 How to Sort Mail ....................30 How to Log in and Start a Work Session ............31...
  • Page 31 How to Move the Imprint (Print Offset) ............74 How to Use a Job Memory ................75 Advanced Operations ............77 How to Enable an Emergency Stop ...............77 How to Reset Batch Counters ................78 How to Fill the Automatic Label Dispenser ............79...

  • Page 32: Choosing A Type Of Imprint

    Choosing a Type of Imprint Customizing Your Imprint To process mail, you must first choose a 'Type of imprint' that matches the type of process you want to apply to your mail: printing postage for different rates, printing 'Received' and the date on incoming mail, 'Pass through' for seal only applications.
  • Page 33 Type of process Type of imprint Available Imprint options Applying postage to outgoing [Standard] • Rate mail • Weight (Printing Standard • Date format Mail on page 37) • ERA (optional) • Slogan (optional) • Print offset (optional) • Sealing option (mechanical) Enter the postage amount [Payment Surcharge •...

  • Page 34: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparation steps This section recommends a list of mail preparation steps to help you run your mail more efficiently. Mail preparation involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 29) •...

  • Page 35: How To Sort Mail

    How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table Type of Process and Type of Imprint on page 27 Outgoing mail with different postage types Standard postage Pre-paid mail Incoming mail...

  • Page 36: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen...
  • Page 37 If the following screen is displayed: - Home screen [Standard]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the Login Screen is displayed, enter your PIN code. - Account Screen: If the Account Screen is displayed, select your account as follows.

  • Page 38: How To Change The Current 'Type Of Imprint

    Selecting the Type of Imprint For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 29), select the type of imprint you need to process your mail as follows: How to Change the Current 'Type of Imprint' Once you are logged in as user: Either: Press...
  • Page 39 Frequently Asked Questions System check list: Question... Answer Do I have enough credit? Look at the credit counter at the bottom of the screen, Press and enter 1 to check your credit balance. To add credit, see How to Add Credit to the PSD (Meter) on page 86.

  • Page 40: How To Use The Feeder

    Using the Feeder The instructions below provide details on how to place a stack of mail in the Feeder. Depending on the Weighing Method you choose to run your mail, you may have to insert your envelopes one by one or place a stack of envelopes in the Feeder. Each stack may contain a mix of envelopes of different thicknesses and sizes.
  • Page 41 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: The feeder has 2 thickness settings that you can use according to the envelopes you have to process.

  • Page 42: Printing [Standard] Mail

    Printing [Standard] Mail In Processing [Standard] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Standard], to apply postage using different rates. See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 27.
  • Page 43 Check or change the type of imprint, if you are not in [Standard] mode. Press to access the Customize imprint screen: To change the type of imprint, select Imprint type and then select [Standard] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 33.
  • Page 44 Additionally, you can configure imprint elements from the Customize imprint screen as follows: Check or change the Slogan selection: Select Slogan and then select a Slogan (or None) in the Slogan list screen. For more details, see How to Add (or Cancel) a slogan on the imprint on page 73.
  • Page 45 Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options Select Other selections to gain access to the Rate History or Rate wizard options that follow: Select Rate History to choose a recently selected rate.

  • Page 46: How To Process [Standard] Mail

    You can also apply the following optional setting(s): Move the imprint away from the envelope edge for thick envelopes: see How to Move the Imprint (Print Offset) on page 74. Close envelopes using the feeder sealer: see Using the Sealing Function on page You are now ready to print.
  • Page 47 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 231.
  • Page 48 To print the imprint, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 231.
  • Page 49 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.

  • Page 50: How To Set Postage For [Payment Surcharge Entry] Mail

    To print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 79). Press to print the labels. Applying Postage for [Payment Surcharge Entry] Mail Sequence of Settings for [Payment Surcharge Entry] Mail The procedure below outlines steps to enter the surcharge amount manually.
  • Page 51 Check or change the type of imprint. Press and type 1 to access the Imprint screen: To change the type of imprint: - Select the Imprint Type line. - Press [OK] and then select [Payment Surcharge Entry] in the Imprint screen. - Press [OK].
  • Page 52 Change the elements of the imprint: To check or change the Slogan selection: - Select Slogan. - Select a Slogan (or None) in the Select slogan screen. For more details, see How to Add (or Cancel) a slogan on the imprint on page 73.

  • Page 53: How To Process [Payment Surcharge Entry] Mail

    You are now ready to print. When you are in the Payment Surcharge Entry mode, you can modify the amount by typing the amount with the keypad. You can reset the value by pressing [C]. Processing [Payment Surcharge Entry] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Payment Surcharge Entry] Mail...

  • Page 54: Printing [Ppi] Mail

    Printing [PPI] Mail Please contact your Customer Service when you use this feature. In Printing [PPI] Mail Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [PPI] type of imprint. See also •...

  • Page 55: How To Set Postage For [Ppi] Mail

    How to Set Postage for [PPI] Mail Required settings: Check that you are in the [PPI] type of imprint. If not, see section Selecting the Type of Imprint on page 33. The type of imprint is indicated at the top of the home screen: Press to access the imprint configuration menu.
  • Page 56 Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) on page 65. Select a weighing mode. To change the current weighing mode, press and select a weighing type in the Weighing type screen. For more details, see How to Change the Weighing Type on page 68.

  • Page 57: How To Process [Ppi] Mail

    Processing [PPI] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [PPI] Mail on page 50. How to Process [PPI] Mail In Standard weighing mode ( From the [PPI] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform.
  • Page 58 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the Label Dispenser (see Filling the Label Dispenser on page 79). Press to print the labels. In Differential weighing mode ( From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
  • Page 59 In Differential weighing auto-tape mode ( ). From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack.
  • Page 60 Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 231), press before you press to print a label. The label is printed at once. The Mailing System applies postage and the mail piece (or label) is sent to the catch tray.

  • Page 61: Printing Incoming Mail With [Received] Mode

    Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of this Type of imprint, see Choosing a Type of Imprint on page 27.
  • Page 62 Check or change the type of imprint. Press to access the Build imprint screen: To change the type of imprint, select Imprint type and then select [Received] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 33.

  • Page 63: How To Process [Received] Mail

    Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 56. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.

  • Page 64: Running [Pass Through] Mail

    Running [Pass Through] Mail In Running [Pass Through] Section This section describes how to use the [Pass through] type of imprint, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also •...

  • Page 65: How To Process [Pass Through] Mail

    Check or change the type of imprint: Press to access the imprint screen: To change the type of imprint, select Imprint type and then select [Pass through] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 33.
  • Page 66 Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 35).

  • Page 67: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.

  • Page 68: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Set Postage for [Payment Surcharge Entry] Mail on page 45).
  • Page 69 On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options. Press Other selections and then Rate History to select a recently selected rate or Rate wizard to build the rate with the wizard help.

  • Page 70: How To Select A Ppi

    Selecting a Pre-Paid Imprint (PPI if available) You can select the PPI to use in a list. When selecting the PPI type of imprint, a default PPI is automatically selected. See also • How to Change the Default PPI on page 172. •...
  • Page 71 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 69. Weighing modes Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below.
  • Page 72 In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path (or print a label). • Differential Weighing (optional) This mode speeds up the weighing process and increases your efficiency: all the mail pieces are stacked together on the Weighing Platform.

  • Page 73: How To Change The Weighing Type

    How to Change the Weighing Type To change the weighing type from the home screen: Either: Press and select the path: Batch settings Weighing Press type The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.

  • Page 74: How To Enter The Weight Manually

    Entering Weight Manually To use Manual Weight Entry you must have a Weighing Platform connected and the WP feature activated. You can enter the weight manually if a mail piece exceeds the weighing capacity of your weighing platform. How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the postal rate: Then either:...
  • Page 75 Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. Configuring the Imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: •...

  • Page 76: How To Change The Date

    How to Change the Date To change the date that will be printed: Either: Press Press and select the path: Build Impression The Build Impression screen is displayed. Select Date. The Date Advance screen is displayed. On the Date Advance screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list.

  • Page 77: How To Add (Or Cancel) An Era On The Imprint

    How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA: Either: Press Press and or select the path: Customize imprint Select ERA. The Select ERA screen is displayed. Select the desired ERA in the list or None for printing no ERA.

  • Page 78: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a slogan on the imprint To add a slogan to the imprint or cancel the slogan. Either: Press Press and select the path: Built imprint Select Slogan. The Select Ad Slogan screen is displayed. Select a slogan from the list or select None for printing no slogan. icon indicates the current selection.

  • Page 79: How To Move The Imprint (Print Offset)

    Moving the Imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. Offset - Imprint printing offset How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Press and select the path:...

  • Page 80: How To Use A Job Memory

    Using Job Memories Job Memories allow you to create a pre-set memory that can include the rate, ERA, slogan and date mode for the Type of imprint you would like to use. In account-activated configurations, job memories allow you assign postage costs to pre-selected accounts.
  • Page 81 Using the Sealing Function Auto-Feeder Sealer If equipped with a sealer, your Auto-Feeder can seal envelopes while printing postage. Move the selector at the front of the Feeder right or left to change the sealing mode: Sealer ON Sealer OFF Do not insert envelopes already sealed in the Feeder when the Sealing Function is ON: the envelopes could jam.

  • Page 82: Advanced Operations

    Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...

  • Page 83: How To Reset Batch Counters

    Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 115. How to Reset Batch Counters To reset a Counter: On the Home screen display: Press the Reset counter button The counter is reset.

  • Page 84: How To Fill The Automatic Label Dispenser

    Filling the Label Dispenser How to Fill the Automatic Label Dispenser To fill the Label Dispenser: Stack the labels and insert them in the dispenser, the printing side should face to the right with the peel-off tab on the top. Push the block of labels down until you feel the label “click”...

  • Page 86: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................83 Managing Credit ..............84 How to Check the PSD (Meter) Credit ............84 How to Add Credit to the PSD (Meter) ............86 Unlocking the PSD (Postal Inspection) ......88 How to Unlock the PSD .................88 How to Check the Date of the Next Call ............89...

  • Page 88: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 20) and that the connection is properly...

  • Page 89: Managing Credit

    Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit is available to complete your current task. Remaining credit is continuously displayed at the bottom of the home screen (see Control Panel Features on page 17).
  • Page 90 Select the menu path: Credit information The screen displays your postage credit as shown below. (Total = credit used. Credit = credit available). Adding Credit You can add credit to your Mailing System at any time by completing the steps listed below. The Mailing System then connects to the Postal Services and validates the operation.

  • Page 91: How To Add Credit To The Psd (Meter)

    How to Add Credit to the PSD (Meter) To add credit to the PSD: Either: Press Press and select the path: My Credit Select Add Credit. If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Credit Screen is displayed.
  • Page 92 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.

  • Page 93: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Server to unlock the PSD.

  • Page 94: How To Check The Date Of The Next Call

    Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press Press...

  • Page 96: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....93 Selecting an 'Account Mode' ..........95 How to Display and Change the Account Mode ..........96 Guidelines to Set-up an Account ........97...

  • Page 98: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 99 The Access Control Function In supervisor mode, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement as the supervisor are: •...

  • Page 100: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 93). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No Accounts'...

  • Page 101: How To Display And Change The Account Mode

    'Accounts with Access Tracks postage by Ac- Type a PIN code to log in Control' count/Department Select the account to charge postage Controls access to system and to accounts 'Remote Account Manage- Postage tracking and access (same as modes with ac- ment' control managed from the PC counts listed above)

  • Page 102: Guidelines To Set-Up An Account

    Guidelines to Set-up an Ac- count See also • Selecting an 'Account Mode' on page 95. Setting up 'No Accounts' The 'No Account' mode provides users with unlimited access to the system. This is the default mode in your Mailing System. Implementing 'No Account' •...

  • Page 103: How To Change A Shared Pin Code

    Setting up 'No Accounts, with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing 'No Accounts, with Access Control' Follow the procedure How to Display and Change the 'Account Mode'...
  • Page 104 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the 'Accounts' mode Follow the steps outlined in How to Display and Change the 'Account Mode'...
  • Page 105 Setting up 'Accounts, with Access control' In the 'Accounts with PIN Codes' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 106 Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. You can allow the Mailing System to be used even when not connected to the PC.

  • Page 107: Managing Accounts

    Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts with Access Control' Before creating accounts, see Setting up Accounts on page 99 or Setting up Accounts with Access Control on page 100. If you use a postal expense management software, your accounts are managed by the PC.
  • Page 108 Number 30 Alphanumeric Charac- Number of the account. Two accounts ters cannot have the same number. An account number cannot be modified after the account is created. However, the account can be deleted. Name 32 Alphanumeric Charac- Name of the account. Two accounts cannot ters have the same name.

  • Page 109: How To Create An Account

    Creating Accounts How to Create an Account To create an account activate the mode 'Accounts'. See How to Display and Change the 'Account Mode' on page 96 In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Account management...

  • Page 110: How To View / Edit Account Information

    Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: In supervisor mode (see How to Log in as Supervisor on page 152): Press...

  • Page 111: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 105.

  • Page 112: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 113: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 114: Managing Operators

    Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview page 93). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page 93).

  • Page 115: How To Create An Operator

    Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 109. • To print the current list of operators, see Operator List Report on page 132. Creating Operators In order to create an operator you must first set up an 'Accounts, with Access Control' in 'Account Mode Management' Mode.

  • Page 116: How To Modify An Existing Operator

    Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. In the Account List screens, successively select the accounts that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator on page 113.
  • Page 117 Select Edit / Modify. The Edit / Modify screen is displayed. Change the operator options as needed and press [OK] to display the Operator modification summary screen (Use key [C] to clear characters). Press [OK] to accept your changes. Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts to each operator.

  • Page 118: How To Assign Accounts To An Operator

    How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator on page 111 until the Edit modify screen, and select Account list. The Account List screen is displayed. Select Add Account.

  • Page 119: How To Delete An Operator

    Deleting Operators Follow the procedure below in order to delete an operators. How to Delete an Operator To delete an Operator: Perform procedure How to Modify an Existing Operator on page 111. Select Delete instead of Edit / Modify. The Delete confirmation screen is displayed. Press [OK] to delete the operator, otherwise press...

  • Page 120: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............117 Generating a Report ............120 How to Generate a Report (as a User) ............120 How to Generate a Report (as Supervisor) ..........121 Counter Data ..............122 Postage Data ..............124 Credit Data .................127 Account Data ..............129...

  • Page 122: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 123 Monthly Usage Total items and total postage value per month Monthly for a selected period. Usage Re- port page 125 PPI data Number of pieces for each type of PPI mail Operation- in a selected period. al PPI page 126 FUNDS DATA Funds Usage Inform- Information on the funds usage in the ma-...
  • Page 124 Machine Configura- Supervisor settings (imprint default data, date Machine tion advance, postal services, connections, Ink Configura- cartridge, weighing options, etc.) tion Re- port page 134 Base Errors Errors listed for diagnostics with customer Base er- service assistance only (supervisor only). rors Meter Errors page 135...

  • Page 125: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 126: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report as a User on page 120.

  • Page 127: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output •...
  • Page 128 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...

  • Page 129: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Start date and the End date of the report. The default End date is then 31 days later.
  • Page 130 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Start date and an the End date of the report. Use the selection of month and year.
  • Page 131 Operational PPI This report displays PPI data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output • Screen • USB printer Content Fields Comments For each PPI indicia (including date only PPI if present): •...

  • Page 132: Credit Data

    Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
  • Page 133 Credit History Report This report displays the last credit refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...

  • Page 134: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account or Account with access control. Output •...

  • Page 135: How To Generate The Account Report

    How to Generate the Account Report To generate the Account Report: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Account management Manage accounts Account report Select an Output and then press [OK]. Single Account Report This report displays postal expenditures for one account over a selected time period.
  • Page 136 Output • Screen Content Fields Comments Period Die number printed report only. Account number Account name Number of items processed (zero + non-zero items) Total postage value Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number.
  • Page 137 Content Fields Comments Period Die number On printed report only. For each account: If, in the period, some items were printed • Account Number using a mode without accounts (default ac- • Account name count), these items appear in the report un- •...

  • Page 138: How To Generate The Operator List Report

    How to Generate the Operator List Report To generate the operator list report: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Account management Manage operator Operator report Select the Output and then press [OK].

  • Page 139: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default ERA, Default Slogan, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings...
  • Page 140 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
  • Page 141 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...

  • Page 142: How To Generate A Ip Configuration Report

    Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 120. Proxy Configuration Report...

  • Page 143: How To Generate A Proxy Configuration Report

    Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 120.

  • Page 144: Online Services

    Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ..........141 Connecting to Online Services ........142 How to Call Online Services Manually (as a User) ........143 How to Call Online Services Manually (as Supervisor) .......143 How to Test the Connection to Online Services ...........144...

  • Page 146: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 147: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 148: How To Call Online Services Manually (As A User)

    How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 186.

  • Page 149: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings...
  • Page 150 To test the server As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 151: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 152: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 154: Configuring Your Mailing System

    Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview .............151 Logging in / out as the Supervisor ........152 How to Log in as Supervisor ................152 How to Exit the Supervisor Mode ..............153 Changing the Display Language ........154...
  • Page 155 How to Rezero the Weighing Platform ............167 How to Tare the Weighing Platform (as Supervisor) ........167 How to Change the GEO Code ..............168 Postage Imprint Default Settings ........171 How to Change the Default Rate ..............171 How to Change the Default PPI ..............172 How to Change the Default ERA ..............173 How to Change the Default Slogan ..............173 How to Set the Automatic Date Advance Time ..........174...

  • Page 156: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 25,...

  • Page 157: Logging In / Out As The Supervisor

    Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 158: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: In supervisor mode: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 159: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language...

  • Page 160: How To Change The Display Language By Default

    How to Change the Display Language by Default To change the user language by default: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Default User Settings Default User Pref- erences Language Select the default language.

  • Page 161: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.

  • Page 162: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast to increase or decrease the contrast. The screen updates immediately. Press [OK] to exit.
  • Page 163 Do not press [OK] if the screen contrast is completely light or dark. Readjust the contrast so the screen is visible, then press [OK].

  • Page 164: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: Start The period of time the system waits for an envelope after pressing Once this time-out is reached the system stops. The period of time the system waits for the next envelope after printing.

  • Page 165: How To Adjust The Time-Outs

    How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: Batch settings Time-out Settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.

  • Page 166: How To Change System Time-Outs

    Setting Default Time-Outs How to Change System Time-Outs To change the system time-outs: In supervisor mode (see How to Log in as Supervisor on page 152) Press and select the path: Default user settings Time-out settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out.

  • Page 167: High Value, Low Credit Warnings And Pin Codes

    High Value, Low Credit Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount you have typed is higher than a pre-set value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that credit remaining in the PSD is getting low (low-credit threshold).

  • Page 168: How To Set/Cancel A Crediting Pin Code

    Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorized to add credit (see Money Operations on page 81). How to Set/Cancel a Crediting PIN Code To set a crediting PIN code: In supervisor mode (see How to Log in as Supervisor on page 152):...

  • Page 169: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing System Default Weighing Type How to Change the Default Weighing Type...

  • Page 170: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 171: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero To zero the Weighing Platform quickly, press and maintain key until the weight is reset to zero.

  • Page 172: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform To re-zero the Weighing Platform: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Machine settings Weighing functions Reset WP Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.

  • Page 173: How To Change The Geo Code

    Changing GEO code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights are accurate. How to Change the GEO Code To change the GEO code: In supervisor mode (see How to Log in as Supervisor...
  • Page 174 Geodesic...
  • Page 175 Geodesic codes...

  • Page 176: Postage Imprint Default Settings

    Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, ERA and slogan for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 177: How To Change The Default Ppi

    Default Pre-Paid Imprint (PPI) The default PPI is automatically selected when the [PPI] type of imprint is activated. How to Change the Default PPI To change the default rate: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Default user settings...

  • Page 178: How To Change The Default Era

    Changing the Default ERA How to Change the Default ERA To change the default ERA: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Default User Settings Default Imprint Parameters Default ERA Select the default ERA and press [OK] to validate.

  • Page 179: How To Set The Automatic Date Advance Time

    Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a pre-set time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.

  • Page 180: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: In supervisor mode (see How to Log in as Supervisor on page 152):...

  • Page 181: Job Memories

    8.10 Job Memories The Job Memories are pre-sets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 75). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 182: How To Create A Job Memory

    Managing Job Memories How to Create a Job Memory To create a job memory: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Job memory management The current list of job memories is displayed in the Job memories screen. Select a line named None in the list.

  • Page 183: How To Delete A Job Memory

    Press to finish. How to Delete a Job Memory To delete a job memory: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Job memory management Select a job memory from the list of saved job memories. Press [OK] to validate.

  • Page 184: Connection Settings

    8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.

  • Page 185: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path:...

  • Page 186: Time And Date Management

    8.12 Time and Date Management Time and Date Set-up Time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the system time and date. However, you can ask the system to check the current time and date and display them. See also •...

  • Page 188: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or slogans. Options and Updates Process .........185 How to Access the Options and Updates Menu ..........185 Using the Mailbox ..............186 How to Read Messages (as a User) ............186 How to Read Messages (as Supervisor) .............186...

  • Page 190: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates and Prepaid Postal Imprints (PPI) • Downloading custom Slogans or ERAs To update your Mailing System's operating system, see Online Services...

  • Page 191: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 192: How To Delete Messages (As A User)

    How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete to erase the message. How to Delete Messages (as Supervisor) In supervisor mode (see How to Log in as Supervisor on page 152):...

  • Page 193: Managing Options

    Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 194: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a network (see...

  • Page 195: Managing Slogan

    Managing Slogan The Slogans are graphical slogans you can add on the left hand side of the imprint printed on mail pieces. Slogans include BM (Business Mail) licence plates. • To select a BM, select the corresponding slogan. In supervisor mode, you can: •...

  • Page 196: How To Display The List Of Slogans

    How to Display the List of Slogans To display the list of slogans: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Option and Updates Update slogans The list of slogans is displayed in the Slogan management screen. Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list.

  • Page 197: How To Download New Slogans

    Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 191). Select Check for updates. The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 198: Managing Eras

    Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to slogan management (Managing Slogan on page 190). In supervisor mode, you can: • Load ERAs. •...

  • Page 199: How To Modify (Or Delete) An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (see How to Display the List of ERAs on page 193).

  • Page 200: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. In supervisor mode, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 201: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page 195 above).

  • Page 202: Managing Prepaid Imprints (Ppi)

    Managing Prepaid Imprints (PPI) In supervisor mode, you can: • Display the list of PPIs in the machine • Add new PPIs using an USB memory key • Delete PPIs • Set the default PPI (see How to Change the Default PPI on page 172).

  • Page 203: How To Add Or Delete Ppis

    Adding or Deleting PPIs You can add PPIs to the machine using an USB memory key as follows. How to Add or Delete PPIs To add a PPI: Display the list of PPIs (see How to Display the List of PPIs on page 197).

  • Page 204: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........201 How to Display Ink Level and Cartridge Data (as a User) ......202 How to Display Ink Level and Cartridge Data (as Supervisor) .....203 How to Align the Print Heads ...............204 How to Clean the Print Heads Automatically (as a User) ......205...

  • Page 206: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 207: How To Display Ink Level And Cartridge Data (As A User)

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 208: How To Display Ink Level And Cartridge Data (As Supervisor)

    How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 209: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an alignment issue between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: In supervisor mode (see How to Log in as Supervisor...

  • Page 210: How To Clean The Print Heads Automatically (As A User)

    Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If the printing on envelopes looks unclear or dirty, clean the headset to restore the print quality.

  • Page 211: How To Clean The Print Heads Automatically (As Supervisor)

    How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance Cartridge Cleaning process The cleaning starts automatically. Wiper Process How to Implement Wiper Process In supervisor mode (see...

  • Page 212: How To Clean The Print Heads Manually

    Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually. How to Clean the Print Heads Manually To clean the print heads manually: Open the top cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 208).

  • Page 213: How To Change The Ink Cartridge

    How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the front of the ink cartridge to disengage it. Lift out the old ink cartridge.
  • Page 214 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
  • Page 215 Insert the new ink cartridge, and then push it backwards until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 216: Filling And Adjusting The Feeder Sealer

    10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.

  • Page 217: How To Adjust The Sealing Water Flow

    Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 213). How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever.

  • Page 218: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge. • Cleaning feeder belts and rollers. • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
  • Page 219 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.

  • Page 220: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly. (without sealer) (with sealer) Clean the belts and/or rollers with a damp cloth or 70°...

  • Page 221: How To Clean The Mail Path Sensors

    Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base and feeder. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 222: 11 Troubleshooting

    11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............219 How to Clear Mail Jammed in the Base ............219 How to Clear Mail Jammed in the Auto-Feeder ...........221 11.2 Label Jamming ..............223 How to Clear a Label Jammed in the Base ..........223 11.3 Weighing Problems ............224...

  • Page 224: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
  • Page 225 Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions • Mail piece is too thick. Clear the Automatic Feeder as indic- • Mail size is incorrect. ated below. • Too many envelopes are on the feed Correct the cause: deck.

  • Page 226: How To Clear Mail Jammed In The Auto-Feeder

    How to Clear Mail Jammed in the Auto-Feeder To clear mail jammed in the Auto-Feeder: Open feeder cover. On model without sealer, hold the two blue levers to raise the mail path guides and rollers. On a feeder with sealer, push down on the blue handle then lift up the drive assembly. If necessary, pull up the brush release lever and remove the brush assembly.
  • Page 227 Remove jammed envelopes. If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it. Close the cover.

  • Page 228: Label Jamming

    11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.

  • Page 229: Weighing Problems

    11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on...

  • Page 230: Diagnostics And System Data

    11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 231: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 232: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Error Lists To display the error lists: In supervisor mode (see...

  • Page 233: How To Display The Machine Counters

    How to Display the Machine Counters To display the data of the machine counters: In supervisor mode (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 234: 12 Specifications

    12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............231 12.2 Recommended Operating Conditions ......234 12.3 General Mailing Systems Specifications ......235 12.4 Operating Specifications ..........236...

  • Page 236: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale).
  • Page 237 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity. With the Feeder The feeder cannot process nested envelopes.
  • Page 238 Envelope Stack Max height 10 cm Envelope Thickness • One piece at a time • 12 mm • In a stack • 8 mm Max with sealing (optional) • 8 mm Additional information See also • How to Use the Feeder on page 35.

  • Page 239: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 240: General Mailing Systems Specifications

    12.3 General Mailing Systems Spe- cifications Dimensions (mm) (Width x Length x Height) • Base: 283 x 378 x 300 • Auto Feeder: 240 x 33 x 433 • Auto Feeder with sealer: 260 x 350 x 545 Weight • Base: 10 kg •...

  • Page 241: Operating Specifications

    12.4 Operating Specifications Accounts The number of accounts you can create is set to 35 by default and can be raised optionally to 200. Operators • Number of Operators: 50.
  • Page 242 Index 166, 171, 173, 174, 175, 176, 181, 183, 185, 188, 189, 190, 193, 198, 202, 207, access control 94, 95 Access Control 93, 95 cartridge 204 account 17, 30, 32, 41, 62, 75, 93, 95, Cartridge 202 98, 99, 100, 101, 102, 103, 105, 106, Catch tray 235 117, 129, 130, 131, 132, 141 Catch Tray 13, 14...
  • Page 243 memory 20, 120, 124, 125, 128, 129, 131, 134, 197 Hopper 13 menu 18, 70, 98, 99, 100, 144, 191 Menu 18, 27 messages 17, 186 imprint 3, 15, 17, 18, 27, 29, 41, 51, 56, meter 15, 88, 136 70, 71, 123, 151, 171, 175, 176 Meter 117 Imprint 18, 27, 29, 74, 134, 171, 176,...
  • Page 244 Rear Guide-Wall 13, 14 Weighing Platform 4, 13, 14, 20, 34, 66, Received 27, 56, 58, 117, 122, 123 167, 224 Remaining credit 17, 84 weighing type 67, 164, 165, 224 reports 78, 117, 122, 123 Weighing type 66 Reports 3, 78, 83, 93, 117, 142, 225 Weighing Type 41, 67, 164, 224 rezero 34 re-zero 224...
  • Page 245 A0013340/C - 26/11/2019...
  • Page 246 A0013340/C - 26/11/2019...

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